APAC Customer Services Reviews in Wisconsin | Glassdoor

APAC Customer Services Wisconsin Reviews

30 reviews

Filter

Filter

Wisconsin

2.6
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
James P. McGrath
7 Ratings

30 Employee Reviews

Sort: PopularRatingDate

Pros
  • good first-time call center company work experience (in 18 reviews)

  • Full time, no weekends, work from Home, full benifits after 90 days (in 14 reviews)

Cons
  • They really treat the call center associate s like a tool (in 28 reviews)

  • When your hired they will tell you that the rumor involving their turnover rate is a rumor (in 8 reviews)

More Pros and Cons

  1. Helpful (1)

    "Customer service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSR-1 in Onalaska, WI
    Former Employee - CSR-1 in Onalaska, WI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at APAC Customer Services full-time (Less than a year)

    Pros

    If you like to be on the phone, problem solving and you are a people person, it's the job for you.

    Cons

    Things can be very vague and open to interpretation. That in itself makes it hard for employees to know what to tell customers. Things are always changing and hard to stay up on.

    Advice to Management

    Everyone should get on the same page. A lot of supervisors have completely different ans for the exact same question.


  2. "Not Great but Not Bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative (CSTA) in Green Bay, WI
    Former Employee - Customer Service Representative (CSTA) in Green Bay, WI
    Neutral Outlook
    No opinion of CEO

    I worked at APAC Customer Services full-time (Less than a year)

    Pros

    Opportunity to advance if you do your job well. Many avenues of "teaching/learning" available for you to get better at your job.

    Cons

    Sometimes management cares more about low handle times than overall customer satisfaction. I personally believe that you treat the customer with respect and should care about their satisfaction whether you can get it done in 2 minutes or 20. Additionally, the pay is NOT that great and raises are not frequent.

    Advice to Management

    Pay people a living wage, especially since the stress can be high.

  3. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in La Crosse, WI
    Former Employee - Customer Service Representative in La Crosse, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at APAC Customer Services (More than 3 years)

    Pros

    15 years of customer service experience

    Cons

    I am a Perfectionist. Everything needs to be done exactly right which may take more time, however, pays off in the long run.

    Advice to Management

    I would be an asset to your company.


  4. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Green Bay, WI
    Former Employee - Customer Service Representative in Green Bay, WI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at APAC Customer Services full-time (Less than a year)

    Pros

    Good proving ground for call/contact center jobs. Overtime is a big no-no in this business, so you are almost guaranteed to be out the door at your scheduled end time.

    Cons

    Team leads tell reps to lie to customers. When customers figure out they have been duped, they call back asking "WTF", the call gets pulled and the rep gets punished for following the leads' instruction. Super-professional. Not.

    Advice to Management

    Stop luring people into your horrible, unethical business. Maybe just close up and re-evaluate your methods.


  5. "Customer Service Representative"

    StarStarStarStarStar
    Current Employee - Customer Service Representative in Green Bay, WI
    Current Employee - Customer Service Representative in Green Bay, WI

    I have been working at APAC Customer Services (More than 8 years)

    Pros

    allows you to get experience in the field. They have a laid back dress code.

    Cons

    I have no negative comments on any of my employeers as a i have learned from all past employeers.

    Advice to Management

    always take one problem at a time


  6. Helpful (1)

    "Terrible respect to employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Escalations in Green Bay, WI
    Former Employee - Escalations in Green Bay, WI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at APAC Customer Services full-time (More than a year)

    Pros

    Call center/customer experience. Not much else besides experience for resume.

    Cons

    Promotions based on who's sleeping with who, pay is low for type of work, upper management only cares about bonuses and how many calls you can take in an hour.

    Advice to Management

    Scrap the company and start over. Not effectively managed at all.


  7. Helpful (1)

    "Unorganized and Unfulfilling"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Green Bay, WI
    Former Employee - Customer Service Representative in Green Bay, WI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    ATT campaign had good pay, Training was fun, Nice Cafeteria, Had a lot of nice and friendly co-workers,

    Cons

    Unorganized, Poor Management, No room for growth, Shady HR, Forced to work over-time hours, You have days off that you can take but they need to be pre-approved and that rarely happens.

    Advice to Management

    This company needs an overhaul. HR is very shady and tends to force employees into things. For example when the ATT campaign closed I was told I would go to Walmart. There was no working around it. If I didn't move campaigns then I would be fired on the spot.

  8. Helpful (3)

    "Do yourself a favor and find somewhere else to work."

    StarStarStarStarStar
    Former Employee - Customer Service Representative in La Crosse, WI
    Former Employee - Customer Service Representative in La Crosse, WI
    Doesn't Recommend

    Pros

    There is a relaxed dress code and a relaxed attendance policy. The training staff is for the most part nice and helpful.

    Cons

    The building is dirty and everywhere smells bad, there is little support, team leads don't actually want to help you when you need it and are hard to find. You are expected to keep your call time down, but when you go to find someone to help you they don't trust that you know what you are doing and repeat everything you've already done, wasting everyone's time. Customers are terrible and very insulting and sometimes verbally abusive and you just have to sit there and take it. The job is incredibly boring, there is no variety or anything to look forward to except the weekend.


  9. Helpful (4)

    "The pay was nice during the first month of training, then we went on the phones practically defenseless."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Customer Service Representative- Inbound in La Crosse, WI
    Current Employee - Customer Service Representative- Inbound in La Crosse, WI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at APAC Customer Services full-time (Less than a year)

    Pros

    The pay was adequate for the work that you were doing, the paid training class environment was a comfortable and relaxed, the hours were adequate for getting full-time work and there was opportunities for overtime, the job gave much insight into the world of call center customer service for a wireless services company.

    Cons

    Very stressful position, somewhat questionable claims of training/equipment costs, boomeranging team arrangements (being switched from one team to another without notice), questionable day-off policy (generally wanted most employees to not have 2 days off in a row but have them split up), some team leads are notorious for being condescending towards and making errors in scheduling, pointless no jeans policy (which isn't a big deal really but gave the impression of them being pretentious for a job where there is no visual contact with customers), was expected to give above average customer service with limited authority do so, dealing with borderline abusive customers who could simply ruin your metrics on a whim, general "sweat shop" feeling to the company, no real benefit nor reward nor real incentive from receiving "kudos calls" (where if a customer feels/thinks a customer service representative did such a fantastic job, that they want to tell their supervisor about it).

    Advice to Management

    Treat your employees with dignity and not like a replaceable insignificant number and give the opportunity for real incentives for good performers besides the flawed metrics they use.


  10. Helpful (3)

    "Customer Service Representative"

    StarStarStarStarStar
    Former Employee - Customer Service Representative - APAC in La Crosse, WI
    Former Employee - Customer Service Representative - APAC in La Crosse, WI

    Pros

    I liked talking to the customers, and helping them with their Verizon Wireless bills. I liked activating new smartphones, or iPads on accounts for people. I also liked helping customers save money on there bills.

    Cons

    Many, many customers were not very pleasant. Customers were very hard to please, especially if they did owe money on their account and couldn't make a payment arrangement, but needed cell phone service. Apac treated you like a number, and not an employee, even if a person would work overtime, or go above and beyond to help the customer, this company always found something negative to find. This company also did not give any raises or any incentives of any kind, very challenging in today's economy.

    Advice to Management

    I think this company should give employers, especially whom are punctual, drug and alcohol free, and always showing up with a positive attitude, not only for the customers, but for the co-workers and team leaders, should at least get a 3 strikes then your fired, not a 1st and final and that's it. It costs money to train, get the computer systems as well as the plans, iPhones, all technology down, takes time to retrain and start over. I also think that there should be pay raises and more incentives to make the job desirable. Thank you.


Showing 30 of 372 reviews
Reset Filters