APL Reviews | Glassdoor

APL Reviews

Updated July 27, 2017
22 reviews

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2.0
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Kenneth (Ken) Glenn
11 Ratings

22 Employee Reviews

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Pros
Cons
  • Work life balance was at time challenging since Singapore is between 9 and 12 hours ahead depending if you are on the east or west coast (in 5 reviews)

  • Not being able to separate customer service from other internal departments (in 6 reviews)

More Pros and Cons

  1. "Unintentional Favoritism at Higher Levels"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at APL full-time

    Pros

    Regular Pay can be expected

    Cons

    Favoritism increases as you ascend the corporate ladder

    Advice to Management

    Make sure to treat employees equally


  2. "Accounting Supervisor"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at APL full-time

    Pros

    Lots of work, job stability.

    Cons

    Outdated systems, lack of management support

  3. "Outdated system and Favoritism"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Negative Outlook

    I have been working at APL full-time (More than 5 years)

    Pros

    Good Benefit and good pay

    Cons

    System is really outdated using AS/400. Office union structure prevents company to run effectively. Unless you belong to ex-military or young/ good looking group favored by upper management, no matter how hard you work, you cannot grow in the company. Hard working people gets more work and lazy people does not have to work as much. APL is not the same company it used to be.

    Advice to Management

    Please improve system. Look around and listen to employees, instead of listening to management who does not report truth. Numbers can be deceiving.


  4. "IT Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good pay, good employees, and very good benefits

    Cons

    Poor upper management, no direction from Senior level management, does not care about people - only cost and profit.

    Advice to Management

    Take care of your employees and the employees will take care of the company.


  5. Helpful (2)

    "Sinking Ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Support in Scottsdale, AZ
    Current Employee - Sales Support in Scottsdale, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at APL (More than a year)

    Pros

    Decent training to corporate environment for a first time role out of college. Co-workers were overall good people.

    Cons

    Inefficiency identified, but no action taken to correct what was knowingly incorrect. Sales support staff management was composed of career employees who had not advanced, but did not have courage to move on.

    Advice to Management

    Remove salary increase caps, reward talent rather than tenure, and lose corporate policies that treat your employees like children.


  6. Helpful (2)

    "Management & HR needs a complete top down revamp"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Phoenix, AZ
    Current Employee - Account Manager in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at APL full-time (More than 8 years)

    Pros

    Just a regular company. You will get your salary on time. Benefit of healthcare are available. You can get some decent amount of paid time off.

    Cons

    Salary is not up to the par with other Liner company worldwide. As the industry is worldwide therefore company to compare the other competitors on the coast.

    Advice to Management

    Management need to focus on building new opportunities for the employees. Promotion and new positions are very slow and stale.


  7. Helpful (4)

    "The company is going through a major reorganization and its future is uncertain."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO
    Doesn't Recommend
    Negative Outlook

    I worked at APL full-time (More than 8 years)

    Pros

    - Professional environment in most departments.
    - Traditional corporate structure.

    Cons

    Certain changes that the company undertook in 2014 were understandable given the volatility of the market. However, the company is not transparent and its mission and vision are lost under cost savings measure.

    Advice to Management

    Be more transparent so every employee has a clear understanding of their role in the company.

  8. Helpful (7)

    "APL - On the Decline"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Denver, CO
    Former Employee - Customer Service Representative in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at APL full-time (More than 5 years)

    Pros

    APL used to be one of the top five brands in the international shipping industry. We were legendary for providing the best customer service in the industry. The pay and benefits were good, and we (Customer Service) were respected for what we did for the company and empowered to do our jobs

    Cons

    Leadership has almost run the company into the ground. They largely ran blind, not seeking or listening to feedback from below. They mismanaged IT infrastructure projects, wasting tens of millions of dollars. Then they had the genius idea of trying to turn a Cadillac brand into a Walmart brand, at a time when almost the entire industry was losing money.

    Advice to Management

    Sell what's left of the company's assets to someone who can better manage the company.


  9. Helpful (6)

    "Sinking ship (pun intended)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at APL full-time (More than 10 years)

    Pros

    Good pay, good benefits. There are a lot of places in the world you can work if you're willing to be flexible and move around. They used to have robust training programs (no more).

    Cons

    This company was once the pride of the industry, and the people reflected it. The company was innovative and customers loved them. That is no more. After years of BLEEDING money, the company has gone through many "re-organizations" and the organization is all but flat - leaving little room to advance. Cost has become the single minded focus, at the expense of training, development, and retention of talent. Jobs at all levels were churned due to a combination of firing and fleeing. Nepotism, and especially a "good old boys club" mentality, are rampant.


  10. Helpful (4)

    "Death Throes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Scottsdale, AZ
    Current Employee - Analyst in Scottsdale, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at APL full-time (More than a year)

    Pros

    Company still retains a legacy of pride and success with many long-time employees who take enormous pride in their work. Was once a top company to work for and maybe the top company in the industry. Over 100 years old. Pay not bad and people were friendly and work hard. Decent benefits. Company has seemed to try to maintain its workforce and atmosphere in very difficult times.

    Cons

    North American side is in near total collapse. Operations, customer service, and commercial operate at very sub-par levels and customers are fleeing in droves. Awash in red ink. Dying a slow, agonizing death. Horrific management decisions have all but destroyed a once great company. Recently North American President left, and many managers have been fired. Singapore HQ is desperately trying to plug the holes but things to continue to decline. Talent looking elsewhere if they haven't left already. No opportunity unless you want to move to Singapore.

    Advice to Management

    If you want any hope and retaining the talent you have left, institute some type of leadership development program to give some semblance of growth opportunity or the end is near. May be too late.


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