ARC Document Solutions Reviews | Glassdoor

ARC Document Solutions Reviews

Updated February 16, 2017
170 reviews

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2.4
Star Star Star Star Star
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ARC Document Solutions CEO and Director Suri Suriyakumar
Suri Suriyakumar
79 Ratings

170 Employee Reviews

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Pros
  • Great work/life balance, interesting product line outside of reprographics, great support on ideas on creative selling (in 10 reviews)

  • great co-workers, challenging job requirments (in 4 reviews)

Cons
  • Upper management did not have a good vision (in 17 reviews)

  • No raises for hourly employees for 10 years in many cases (in 6 reviews)

More Pros and Cons

  1. "Document Solutions"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Los Angeles, CA
    Current Employee - Account Executive in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ARC Document Solutions full-time (More than 8 years)

    Pros

    Learning new skills along side technology

    Cons

    I have nothing to contribute


  2. Helpful (6)

    "Don't bother"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ARC Document Solutions full-time (More than 5 years)

    Pros

    No micromanaging.
    Management resolves issues fairly quickly.
    You're left alone....a lot.
    Benefits are ok.
    Plenty of time to look for other jobs.

    Cons

    Underpay and undervalue their employees
    No room for growth
    Raises are nonexistent. They'll lead you on with promises of an increase for years.
    Disconnect between west and east coast. What works out there doesn't work on the east coast.
    Owner/upper management is completely out of touch with majority of the employee base.

    Tired of hearing how great the company (and ceo) is doing, yet they can't pay a decent wage. As long as Suri's vineyard is doing well, that's all that matters.

    Advice to Management

    Make better use of your employees who want to grow within the company. Be more engaged with your remote locations. "No news is good news" is a crappy management style.


  3. Helpful (4)

    "If you thought you had a bad job in the past- read this"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative
    Former Employee - Sales Representative
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at ARC Document Solutions full-time (More than a year)

    Pros

    Some of the workers genuinely care about the work they do and are very good people.

    Cons

    SEVERE micromanagement
    NO raises
    POOR benefits
    10 team meetings a week
    No consistent direction
    25 required customer appointments a week
    No appointment setter, no bid support, little customer service support
    Yelling and abuse from your manager - part of the culture
    Low commissions based on funny math
    Poor equipment support, bare bones sales tools

    Advice to Management

    Hire a business advisor


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  5. Helpful (7)

    "No opportunity to Grow"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at ARC Document Solutions full-time

    Pros

    No micromanagement
    Relax environment
    Ok Work life balance

    Cons

    Little or no increases at all
    You are just a number
    No opportunity to grow within the business
    Poor management team
    Employees hate working in there, they just go for the pay check
    Working with the feeling that you will let go at any moment (usually they tell at 4PM on a Friday).

    Advice to Management

    Their corporate office needs to do a management re-structure in the EAST coast. From NY to VA. Assess who is valuable. Give those people the opportunity to shine.


  6. Helpful (2)

    "It used to be a good company to work for."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at ARC Document Solutions full-time

    Pros

    Friendly environment. I met very nice people at work, managers and operators.

    Cons

    Big pay gaps between certain departments.

    Advice to Management

    Make an effort to adjust pay rates according to technical knowledge required to perform duties.


  7. Helpful (6)

    "No Raises"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Purchasing Agent in San Francisco, CA
    Former Employee - Purchasing Agent in San Francisco, CA

    Pros

    Good for starting experience

    Cons

    Low wages, no work flexibility

    Advice to Management

    Provide livable wages, listen to employee feedback


  8. "Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ARC Document Solutions full-time (More than 8 years)

    Pros

    Best products and services offered to the AEC Industry

    Cons

    Need to improve employee benefits package

    Advice to Management

    Stay focused on Best Practices


  9. Helpful (6)

    "Senior Management is Lost"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Walnut, CA
    Former Employee - Anonymous Employee in Walnut, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ARC Document Solutions (More than a year)

    Pros

    It seems they can often hire fantastically talented people.

    Cons

    Management, to be charitable, does NOT empower employees. All decisions are made by 3 or 4 c-level or VP managers who do not have the experience, knowledge or competency to make most decisions. Mind you this is a public corporation with over 3,000 employees. The pro here is that their decisions often lead to corporate hilarity.

    Advice to Management

    You've made a very toxic environment in Walnut Creek, where the 'yes men' rule. Empower your experts. And could you possibly learn to defer to these experts who have the knowledge to make the right decisions? Also, most of the c-levels seem to work less than a full work week if you get my meaning.


  10. Helpful (5)

    "Technology Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Walnut Creek, CA
    Former Employee - Anonymous Employee in Walnut Creek, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at ARC Document Solutions (More than a year)

    Pros

    Nice Cloud and Mobile Technology and an excellent array of Professional Services

    Cons

    Management changes direction every 2 months

    Advice to Management

    Create a solid enough plan using an outside firm if needed, that you can commit to for at least a year before changing direction.


  11. Helpful (7)

    "Still a Long Ways to Go!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook

    I worked at ARC Document Solutions (More than a year)

    Pros

    A great cloud solution that is continuously being improved upon.
    Introduction into the AEC world for other opportunities should you wish to embark on.
    Global footprint with an array of services for its customers.

    Cons

    Tenure employees must accept the company is trying to move into the digital age. They need to either get on board or simply move on instead making it miserable for everyone else.

    Senior managers are purposely turning a blind eye and are not addressing these types of employees. The "good ol' boy" culture is detrimental to this company.

    Advice to Management

    As long as senior operations management is on bonus compensation plans there will be no effort on their parts for investing in new talent, promoting employees within the organization or upgrading equipment and facilities.

    There is no long term vision but instead selfish near sided short term earnings vision for themselves. With this modus operandi the company will not progress forward but instead will continue to stagnate.

    The company must reevaluate and reassess its senior executive managers so that their individual goals will not prevent company success and growth while retaining exceptional employees



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