ARC Document Solutions Reviews | Glassdoor

ARC Document Solutions Reviews

Updated November 12, 2017
212 reviews

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2.9
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ARC Document Solutions CEO and Director Suri Suriyakumar
Suri Suriyakumar
106 Ratings

212 Employee Reviews

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Pros
  • Great work/life balance, interesting product line outside of reprographics, great support on ideas on creative selling (in 11 reviews)

  • Not many projects, laid-back atmosphere, contacts with the upper management works in huge favor (in 7 reviews)

Cons
  • Owner/upper management is completely out of touch with majority of the employee base (in 19 reviews)

  • No raises and No opportunity for advancement (in 7 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (6)

    "Fun & Progressing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technology
    Current Employee - Technology
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ARC Document Solutions full-time (More than 5 years)

    Pros

    The people are great and fun to work with. You can be yourself. The pay is competitive and the climate is ever evolving. There is a lot of diversity.

    Cons

    The company is still merging over 200 smaller firms together and is struggling with some basic policies, procedures, and workflows. Most change seems to be driven by the west coast and little input from other areas is accepted, though this seems to be changing.

    Advice to Management

    Keep focusing on your employees and let them take care of the customers. Listen to them and help elevate them. Modernize policies and procedures like other Silicon Valley companies. Invest in a certification program for your sales and tech teams so they are all on the same page. Build a internal promotion program, hire from within first.


  2. "Good company for people who work hard"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Production Supervisor in San Francisco, CA
    Current Employee - Production Supervisor in San Francisco, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at ARC Document Solutions full-time (More than 5 years)

    Pros

    There are tons of opportunities in the company to grow. Many regional and local management positions available and you just have to ask for more responsibilities and the company will offer them to you. Technology solutions are powerful. Customers are slow to adopt. Company always focuses on the well being of the employees while navigating tough times. They are quick to get rid of non producers. It is a good thing as our jobs will be safe and we get more opportunities to grow. Co workers are great and very service focused. They make customers happy all the time. We just had 5,000 independent customer reviews on line.

    Cons

    Industry going through a tough transition so we are always battling to keep sales over last year. Stressful times when we don't have good sales.

    Advice to Management

    continue to focus on building new solutions for customers and keep employees motivated. There is no other secret.

  3. Helpful (1)

    "Challenging and Rewarding"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Documentation Specialist
    Current Employee - Documentation Specialist
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at ARC Document Solutions full-time (More than a year)

    Pros

    Great manager and team. Crew has years and years of experience. The director is incredibly knowledgeable, color department knows their stuff, and the staff is so kind. We basically dominate the market and can make our own price.

    Cons

    Top-tiered commission. You are basically paying for your salary. You have to sell so much until you get your commission. Even then, you basically get your regular salary check as commission.

    Advice to Management

    Get rid of the top-tiered commission style. Do traditional commission. Sell the job, get paid, regardless of price of sale. Keep employees longer.


  4. Helpful (1)

    "Great Environment; Respectful Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Development Associate in Irvine, CA
    Former Employee - Business Development Associate in Irvine, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ARC Document Solutions full-time (More than a year)

    Pros

    - encouraging of personal growth and goals
     - very respectful of team members
     - family-style atmosphere
     - high sense of professionalim

    Cons

    - corporate needs to streamline their strategies
     - more resources could be provided to empower employees to excel in their careers, to make their position goals and targets

    Advice to Management

    - listen to the needs of your departments, especially the sales team


  5. Helpful (3)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Cleveland, OH
    Former Employee - Sales in Cleveland, OH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at ARC Document Solutions full-time (Less than a year)

    Pros

    Benefits, 401K, uncapped commission

    Cons

    Long hours, unstructured, no training or track for career advancement, high turnover rate

    Advice to Management

    Get organized.


  6. Helpful (2)

    "Have learned a lot and gained a lot of experience from this company in the past 12 years."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - FM/MPS Coordinator in Cincinnati, OH
    Current Employee - FM/MPS Coordinator in Cincinnati, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at ARC Document Solutions full-time (More than 10 years)

    Pros

    It's a great place to work if you like being busy all day.

    Cons

    They overwork their employees and they don't pay their employees there worth. Moral is not good and benefits are okay.

    Advice to Management

    Don't care about the bottom line more than who gets you there. Employees make a company great, just ask the clients!


  7. Helpful (4)

    "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager
    Current Employee - Sales Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ARC Document Solutions full-time

    Pros

    The product offering is good but lacks competitive price points to allow for more closed opportunities.

    Cons

    I am literally in the middle of a nightmare working for an organization that should be the poster child for MICROMANAGEMENT!!!

    From the top down the management style is an average of 13 sales meetings per week not including Weekly one on one meetings with district manager and product overview meetings that are redundant.

    With over 15 years of professional outside sales experience, I have never worked for an organization this off balance with regards to leadership!

    From the CEO down there is no trust within the management team or style. It is absolutely maddening that a Company would Micro Manage with fear and intimidation. Ones past achievements are out the window the following week as they have a "What have you done for me lately" mentality in upper management negating any past wins or income that would be brought to the Company.

    Last but not least-Stop changing your comp plan every year so your Company can line it's pockets and force sales professionals to get a math degree to figure out why they didn't make commissions that were promised.

    Advice to Management

    Relax and trust the professional sales team you hired. Stop micromanaging the hell out of your sales team and morale should increase along with sales wins!

    For a technology Company not to rely on Salesforce for reporting is an Oxymoron. Try getting rid of the daily sales huddles and car dealership retail style meetings and trust in your sales team and all the wonderful reporting Salesforce has to offer!!!

  8. Helpful (2)

    "Graphic designer, print production specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Color Design Specialist in Nashville, TN
    Current Employee - Color Design Specialist in Nashville, TN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at ARC Document Solutions full-time (More than 8 years)

    Pros

    Solutions to any printing need

    Cons

    Double standards for certain people

    Advice to Management

    Not double standards


  9. "A company who cares!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ARC Document Solutions full-time (More than a year)

    Pros

    Management cares about their employees well-being. Provided hurricane relief donations to over 123 of their employees affected by the devastation. They truly care!

    Cons

    Communication can sometimes get lost but they are taking proactive steps to correct this area.

    Advice to Management

    Keep doing what you are doing!


  10. Helpful (1)

    "coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Las Vegas, NV
    Current Employee - Anonymous Employee in Las Vegas, NV
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at ARC Document Solutions (Less than a year)

    Pros

    great environment to work with

    Cons

    Nothing really to say about CONS of working here.


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