ARC Document Solutions Reviews | Glassdoor

ARC Document Solutions Reviews

Updated May 8, 2017
47 reviews

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ARC Document Solutions CEO and Director Suri Suriyakumar
Suri Suriyakumar
30 Ratings

47 Employee Reviews

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Pros
  • Great work/life balance, interesting product line outside of reprographics, great support on ideas on creative selling (in 10 reviews)

  • Not many projects, laid-back atmosphere, contacts with the upper management works in huge favor (in 7 reviews)

Cons
  • Owner/upper management is completely out of touch with majority of the employee base (in 18 reviews)

  • No raises for hourly employees for 10 years in many cases (in 6 reviews)

More Pros and Cons

  1. Helpful (1)

    "Unfortunately unorganized, and poor quality work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Document Processor in Saint Louis Park, MN
    Former Contractor - Document Processor in Saint Louis Park, MN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at ARC Document Solutions as a contractor (More than a year)

    Pros

    Freedom to come and go, unstructured

    Cons

    Project flow poorly managed which lead to layoffs and unsatisfied customers. DO NOT do business with this company.

    Advice to Management

    Look deeper at employee productivity before hiring new managers.


  2. Helpful (7)

    "Senior Management is Lost"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Walnut, CA
    Former Employee - Anonymous Employee in Walnut, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ARC Document Solutions (More than a year)

    Pros

    It seems they can often hire fantastically talented people.

    Cons

    Management, to be charitable, does NOT empower employees. All decisions are made by 3 or 4 c-level or VP managers who do not have the experience, knowledge or competency to make most decisions. Mind you this is a public corporation with over 3,000 employees. The pro here is that their decisions often lead to corporate hilarity.

    Advice to Management

    You've made a very toxic environment in Walnut Creek, where the 'yes men' rule. Empower your experts. And could you possibly learn to defer to these experts who have the knowledge to make the right decisions? Also, most of the c-levels seem to work less than a full work week if you get my meaning.


  3. Helpful (10)

    "New Business Development Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Maple Valley, WA
    Former Employee - Anonymous Employee in Maple Valley, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ARC Document Solutions (More than a year)

    Pros

    Great SAAS concept that needs to be nurtured and brought to its full fruition. Research and development is ongoing and solid.

    Cons

    Upper management disconnected. Keeps Sales VP's that do not perform due to longevity wiht the company, this holds the company back. CEO does not want real feedback, he wants yes people.

    Advice to Management

    Stop listening to managers who do not perform (global team mgr for example) Listen to top performers, introduce talent to drive SAAS concept while improving MPS strategies


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  5. Helpful (10)

    "They LIE, LIE, LIE"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ARC Document Solutions (More than 8 years)

    Pros

    Could be a great company if not for poor management

    Cons

    Seriously- How many characters do I get in this posting area- The leadership of the company is a lie- The truth is not in them- any level of management- A whole list of Gordon Geckos- Greed is good (for me) hop on board if you like abusive relationship similar to a domestic abuse relationship.

    Advice to Management

    Go to church and confess- repent while there is still time. Enjoy your earthly treasures!


  6. Helpful (8)

    "anonymous"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ARC Document Solutions full-time (More than 10 years)

    Pros

    I swear to you, there are none

    Cons

    Too many to name in this space

    Advice to Management

    recognize and pay your talent


  7. Helpful (11)

    "GS Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Walnut Creek, CA
    Former Employee - Anonymous Employee in Walnut Creek, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ARC Document Solutions full-time (More than 5 years)

    Pros

    Most of the lower level employees are great people and fun to work with. They make you feel that you are cared about.

    Cons

    Upper management does not really care about their employees. Rarely, if ever, give salary increases. Many treat you like you do not even exist. I worked there for over five years and the CEO could not get my name right. They eliminate the lower level personnel while giving themselves salary increases and bonuses.

    Advice to Management

    Stop and take a look at what you are doing to your company. Treat the people who do the majority of the work a raise or even a pat on the back. You are going to be looking for a lot more employees as many of your current people are searching for other jobs.


  8. Helpful (10)

    "Wish they would've noticed me after $6 million in Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Walnut Creek, CA
    Former Employee - Account Executive in Walnut Creek, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ARC Document Solutions full-time (More than 3 years)

    Pros

    I was able to feed my family for a few years

    Cons

    Management upset me so much, that I couldn't enjoy those meals with my family.

    Advice to Management

    For the owner "Suri", who didn't even know my name after $6 million plus in sales, put as mich time into getting to know your emplyees, as you do into watering your vinyards.


  9. Helpful (6)

    "Grimes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AR Coordinator in Cleveland, OH
    Former Employee - AR Coordinator in Cleveland, OH
    Doesn't Recommend

    I worked at ARC Document Solutions full-time (Less than a year)

    Pros

    A lot of great co-workers.

    Cons

    Upper management did not have a good vision.


  10. Helpful (7)

    "Sales Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Downingtown, PA
    Former Employee - Sales Manager in Downingtown, PA
    Negative Outlook
    Disapproves of CEO

    I worked at ARC Document Solutions (More than 3 years)

    Pros

    Offering of services they provide to their customers is extensive. People in shops are very nice. Thats all I can think of.

    Cons

    You have to pay a lot into the health plan, even for a large company. Their corporate leadership changes direction too often. It never gives a sales team to get their feet planted and secure sales. Even though they say their comp plans are uncapped, they change it every year to keep reps for making any real money.

    Advice to Management

    Resign or let someone with Sales experience lead the way. You have failed to keep quality people and only hold onto yes men.


  11. Helpful (6)

    "Mismangement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Document Control Specialist in Portland, OR
    Former Employee - Document Control Specialist in Portland, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ARC Document Solutions full-time (More than 3 years)

    Pros

    The production staff was great and hard working

    Cons

    The management was a joke and could not figure out how to get more sales. They kept loosing contracts to 2 local print shops

    Advice to Management

    Fire the general manger and regional manger.


Showing 47 of 188 reviews
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