ARC Document Solutions Reviews | Glassdoor

Find your next job here

ARC Document Solutions Reviews

Updated October 16, 2017
47 reviews

Filter

Filter


3.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
ARC Document Solutions CEO and Director Suri Suriyakumar
Suri Suriyakumar
16 Ratings

47 Employee Reviews

Sort: PopularRatingDate

Pros
  • Great work/life balance, interesting product line outside of reprographics, great support on ideas on creative selling (in 12 reviews)

  • Not many projects, laid-back atmosphere, contacts with the upper management works in huge favor (in 7 reviews)

Cons
  • upper management needs work as well (in 20 reviews)

  • No raises and No opportunity for advancement (in 7 reviews)

More Pros and Cons

  1. Helpful (1)

    "Challenging and Rewarding"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Documentation Specialist
    Current Employee - Documentation Specialist
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at ARC Document Solutions full-time (More than a year)

    Pros

    Great manager and team. Crew has years and years of experience. The director is incredibly knowledgeable, color department knows their stuff, and the staff is so kind. We basically dominate the market and can make our own price.

    Cons

    Top-tiered commission. You are basically paying for your salary. You have to sell so much until you get your commission. Even then, you basically get your regular salary check as commission.

    Advice to Management

    Get rid of the top-tiered commission style. Do traditional commission. Sell the job, get paid, regardless of price of sale. Keep employees longer.


  2. Helpful (3)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Cleveland, OH
    Former Employee - Sales in Cleveland, OH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at ARC Document Solutions full-time (Less than a year)

    Pros

    Benefits, 401K, uncapped commission

    Cons

    Long hours, unstructured, no training or track for career advancement, high turnover rate

    Advice to Management

    Get organized.

  3. Helpful (2)

    "Have learned a lot and gained a lot of experience from this company in the past 12 years."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - FM/MPS Coordinator in Cincinnati, OH
    Current Employee - FM/MPS Coordinator in Cincinnati, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at ARC Document Solutions full-time (More than 10 years)

    Pros

    It's a great place to work if you like being busy all day.

    Cons

    They overwork their employees and they don't pay their employees there worth. Moral is not good and benefits are okay.

    Advice to Management

    Don't care about the bottom line more than who gets you there. Employees make a company great, just ask the clients!


  4. Helpful (8)

    "It's ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - FM Floater in Houston, TX
    Current Employee - FM Floater in Houston, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at ARC Document Solutions full-time (More than a year)

    Pros

    Very relaxed and very easy to do with minimal effort

    Cons

    Benefits are ok
    PTO time sucks and screws you over if you get sick
    Having to know 10 people's jobs to be able to cover them
    Management does nothing about habitually sick or late employees
    No raises and No opportunity for advancement

    Advice to Management

    Get it together


  5. Helpful (4)

    "ARC"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager in Los Angeles, CA
    Former Employee - Branch Manager in Los Angeles, CA
    Neutral Outlook
    No opinion of CEO

    I worked at ARC Document Solutions full-time (More than 10 years)

    Pros

    401k, decent benefits, possibly flexible schedule

    Cons

    if you are salaried employee your hours never end

    Advice to Management

    invest in the employees that you have, so they won't go looking elsewhere


  6. Helpful (7)

    "It used to be a good company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at ARC Document Solutions full-time

    Pros

    Friendly environment. I met very nice people at work, managers and operators.

    Cons

    Big pay gaps between certain departments.

    Advice to Management

    Make an effort to adjust pay rates according to technical knowledge required to perform duties.


  7. Helpful (12)

    "No Raises"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Purchasing Agent in San Francisco, CA
    Former Employee - Purchasing Agent in San Francisco, CA

    Pros

    Good for starting experience

    Cons

    Low wages, no work flexibility

    Advice to Management

    Provide livable wages, listen to employee feedback

  8. Helpful (9)

    "Meh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ARC Document Solutions full-time

    Pros

    Decent room if you are sharp, decent work conditions

    Cons

    Leadership has no clue what they are doing

    Advice to Management

    Focus on the customer experience and respect your employees


  9. Helpful (3)

    "It's ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at ARC Document Solutions full-time

    Pros

    management will work with you.

    Cons

    the healthcare doesn't cover for anything, mostly have to pay everything out of pocket.


  10. Helpful (11)

    "good pay questionable management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Kansas City, MO
    Former Employee - Account Executive in Kansas City, MO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Great local staff, regional was good, national could not get on the same page. Ask lots of questions and listen to the answers closely

    Cons

    Being told to do things one way by one boss the asked by another boss why you are doing it that way. Rinse repeat.

    Advice to Management

    Everyone get on the same page. It will improve employee morale which will increase sales. Be honest to your employees and they will be successful


Showing 47 of 228 reviews
Reset Filters