ARC Document Solutions Reviews | Glassdoor

ARC Document Solutions Reviews

Updated April 26, 2017
183 reviews

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Full-time Part-time

2.7
Star Star Star Star Star
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ARC Document Solutions CEO and Director Suri Suriyakumar
Suri Suriyakumar
89 Ratings

183 Employee Reviews

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Pros
  • Great work/life balance, interesting product line outside of reprographics, great support on ideas on creative selling (in 10 reviews)

  • Not many projects, laid-back atmosphere, contacts with the upper management works in huge favor (in 7 reviews)

Cons
  • Owner/upper management is completely out of touch with majority of the employee base (in 18 reviews)

  • No raises for hourly employees for 10 years in many cases (in 6 reviews)

More Pros and Cons

  1. "ARC sales"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great coworkers who really care

    Cons

    ARC is a high-pressure, public company


  2. "Management Team"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member of the Team in Los Angeles, CA
    Current Employee - Member of the Team in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    ARC is a market leader in within their industry segment. The company is focused on technology, innovation, providing turn key value add solutions to their global customer base. ARC is fast pace and progressive place to work with many growth opportunities.

    Cons

    Communication is good but can always be improved upon. A challenge for all companies but ARC is better then average and i know they can improve in this area.

    Advice to Management

    Continue to invest in technology and training which you have been doing to ensure our company transitions as quickly as possible to a Document Management Company


  3. Helpful (3)

    "Technology Leaders"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at ARC Document Solutions full-time

    Pros

    Awesome, Intelligent people striving to perform beyond clients expectations

    Cons

    way to many meetings to attend.

    Advice to Management

    Continue to train and provide employees product knowledge....


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Vice President Operations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President Operations
    Current Employee - Vice President Operations
    Recommends
    Positive Outlook

    I have been working at ARC Document Solutions full-time (More than 10 years)

    Pros

    Have worked for the company for 21 years and very happy to be working here.

    Cons

    Continue to learn from customers to build your technology solutions.

    Advice to Management

    Continue to have programs to educate employees on technology services that ARC offers.


  6. Helpful (2)

    "Good Company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous
    Current Employee - Anonymous
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at ARC Document Solutions full-time (More than 8 years)

    Pros

    hard working people will find a home in ARC, and shine, since the downturn upper management has been working in giving back to employees and share some of the benefits
    that come along with being part of a winning team.

    Cons

    unfortunately Co has employees that have not adopted fast enough to changes, and the technology is a great factor, printing has diminished, so we have to focus on technology and change with it as well as the industry changes, we need adjust.
    with that being said since we are still focus on servicing customers, not much time for training unless, one invest own time to learn.

    Advice to Management

    continue working on making this a better company to work for,I believe we are in t he right track.
    allow team members the time to learn as much as possible our products.


  7. Helpful (8)

    "Operations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager
    Current Employee - Operations Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ARC Document Solutions full-time (More than 10 years)

    Pros

    ARC is a large company that has shifted it's focus with the changing needs of our industry. They offer a multitude of services and products which is why they have survived and thrived in many areas. With their vast array of products and services they have plenty to offer to a large customer base that is much bigger than the traditional AEC market.

    Cons

    Because of the lack of focus on Education and Training it is difficult for employees to move up within the organization. Employees and managers that do well in their respective areas sometimes get stuck because the company doesn't want to risk moving them up and ruining what success they are having locally.

    Advice to Management

    Focus on being great on a few things and listen to those that are performing for the company.


  8. Helpful (3)

    "DBA"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Very straight forward. Focused on company growth and position requirements. Very professional and inviting environment.

    Cons

    Request contact information to provide gratitude for the opportunity.


  9. "Sales"

    Star Star Star Star Star
    Current Employee - Anonymous Employee in Cincinnati, OH
    Current Employee - Anonymous Employee in Cincinnati, OH

    I have been working at ARC Document Solutions full-time (More than a year)

    Pros

    Good teamwork and flexibility. Not micromanaged

    Cons

    Lots of information to learn


  10. Helpful (3)

    "Good Company"

    Star Star Star Star Star
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at ARC Document Solutions full-time (More than 10 years)

    Pros

    As long as you perform they are here to back you. Do your job and it will work out. They will not bother you

    Cons

    Lack of incentives, lack of increases. See C level folks getting raises via the stock market but not regular employees. Have not had a raise in over 7 years

    Advice to Management

    Pay your people better and they will work even harder. Motivate your people. Tell them good job every now and then and it will go a long way with them. In a service industry we only get told when something goes wrong. When something goes right tell us.


  11. Helpful (3)

    "Imaging"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook

    Pros

    Flexible schedule
    nice people
    small work environment

    Cons

    Benefits aren't the greatest
    no raises (since 6 years ago)


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