ARC Document Solutions Reviews | Glassdoor

ARC Document Solutions Reviews

Updated July 18, 2017
192 reviews

Filter

Filter

Full-timePart-time

2.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
ARC Document Solutions CEO and Director Suri Suriyakumar
Suri Suriyakumar
95 Ratings

192 Employee Reviews

Sort: PopularRatingDate

Pros
  • Great work/life balance, interesting product line outside of reprographics, great support on ideas on creative selling (in 11 reviews)

  • Competitive salary, great benefits, an upper management team that listens and addresses your concerns and provides quality solutions (in 7 reviews)

Cons
  • Owner/upper management is completely out of touch with majority of the employee base (in 18 reviews)

  • No raises for hourly employees for 10 years in many cases (in 6 reviews)

More Pros and Cons

  1. Helpful (3)

    "Insulting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at ARC Document Solutions full-time (More than 10 years)

    Pros

    You would have to spend a lot of time looking for anything that would qualify this company as a "Pro", other than you do get a paycheck. Nice co-workers, and the customers are fantastic. But that's about it. Walmart, for all the jokes made, offers better benefits, and comparable pay.

    Cons

    After nine years without a raise I am told the MAXIMUM the company will allow after the CEO "heartfelt" message about "immediate action on salary" is... FOUR PERCENT. Yes friends, ARC values it's employees in Southern California so much, that 8-10 YEARS of employment without an increase, yields you less than 1/2% per year. Even the CPI is up 20+% in that time, so ARC believes you are worth LESS than you were at the "old" ARC, or one of it's predecessor companies. I believe they WANT long term employees to leave, so they can replace them with less experienced, minimum-wage employees, which apparently is what they believe technical work is worth (India wages are less than 5/hr).

    Advice to Management

    Think about retirement. Your employees built your company, and it is obvious you have NO respect for them.


  2. "Great management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ARC Document Solutions full-time (Less than a year)

    Pros

    It isn't the company that is great it's the people managing it. Thumbs up the the NYC management team!

    Cons

    I relocated out of NYC

    Advice to Management

    Get me into ARC in Houston!

  3. "Review"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    1)Good for freshers
    2)work life balance is good
    3)Gets to work with latest technologies.

    Cons

    1) Made to work on weekends also.
    2)Sometimes , lot of politics which disturb us


  4. Helpful (1)

    "Fun & Progressing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technology
    Current Employee - Technology
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ARC Document Solutions full-time (More than 5 years)

    Pros

    The people are great and fun to work with. You can be yourself. The pay is competitive and the climate is ever evolving. There is a lot of diversity.

    Cons

    The company is still merging over 200 smaller firms together and is struggling with some basic policies, procedures, and workflows. Most change seems to be driven by the west coast and little input from other areas is accepted, though this seems to be changing.

    Advice to Management

    Keep focusing on your employees and let them take care of the customers. Listen to them and help elevate them. Modernize policies and procedures like other Silicon Valley companies. Invest in a certification program for your sales and tech teams so they are all on the same page. Build a internal promotion program, hire from within first.


  5. Helpful (1)

    "Great Product Company at Kolkata"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Team Lead in Kolkata (India)
    Former Employee - Senior Team Lead in Kolkata (India)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ARC Document Solutions full-time (More than a year)

    Pros

    One of the best companies to work for i n Kolkata. New Technologies being focussed upon. Had learnt a lot in my short stint there at ARC. Great learning curve in Big Data and Full Stack Technologies.

    Cons

    Processes can improve. Need to improve more on efficiency . A mandated goal can help the company acheive a lot.

    Advice to Management

    Keep up the good work. It will pay one day. Dynamic transformation in emerging technologies over the past one year.


  6. Helpful (1)

    "Great Career so far!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Information Technology in Los Angeles, CA
    Current Employee - Information Technology in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ARC Document Solutions full-time (More than 10 years)

    Pros

    Been with the company for over 15 years now. I am paid well with yearly salary around 100K. Company has been been fair to me and provides excellent flexibility on working locations.

    Cons

    Some middle management think they are the king of ARC and treat employees like Dirt.

    Advice to Management

    Keep it up!


  7. "Contract Position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at ARC Document Solutions full-time

    Pros

    Flexible with work schedule if something important came up

    Cons

    Hard to obtain a raise

  8. Helpful (9)

    "Do not EVER work here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Employee in Los Angeles, CA
    Current Employee - Senior Employee in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at ARC Document Solutions full-time (More than 10 years)

    Pros

    Your direct supervisor is so busy filling out spreadsheets, and devising new ways to do things that DO NOT need fixing, while letting the problems fester, will have no time to really pay attention to what you are doing or not doing.

    If you like racial jokes, potty humor, and an uncomfortable workplace, then your co-workers are OK.

    The long suffering customers, saddled with aging equipment or outrageous pricing, are fantastic to work with.

    Cons

    Compensation -many have not had pay increases for 8-10+ years. Except of course for Suri, who has those large water bills keeping his vineyard green, and the other C-Suite occupants who congratulate themselves on keeping labor costs down with giant bonuses.

    Compensation disparity - In some departments it's not uncommon to have one person earning more than 2X of another, for the exact same work.

    Benefits are mediocre at best - what employer gives effectively a 1% 401(k) match? yes, it's free money, but not worth the trouble - which is obviously why the participation rate is so low.

    Oh, and if your supervisor uses loud, offensive terms to describe others and his impressive love life, if you complain to the innefective HR, you can be sure it will be addressed with a broom and a table to sweep it under.

    Advice to Management

    Recognize your employees. Instead of dog and pony show "Company Surveys" actually DO something. A hard look at compensation would be a good start. There are so many bad feelings, even 25% salary increases probably would not fix the horrible morale among most of the long term employees.


  9. Helpful (3)

    "Disconnect between employees and management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at ARC Document Solutions full-time (More than 3 years)

    Pros

    No micromanaging.
    Consistent work.
    Some opportunity for advancement.

    Cons

    No real management. If you're at a satellite location, you'll probably never hear from management unless it's an email here or there. Review for satellite locations are baseless at best.

    Pay is erratic. Meaning, push for a high starting salary if you can because you'll be lucky if you ever see a raise.

    They're based out of CA, but NY area runs at a different pace. Higher ups are completely out of touch with those whose feet are on the ground doing the work.

    Advice to Management

    Send out a report asking what can be done to improve the company, and actually listen. Every floater and employee I spoke to in my time with ARC was disheartened and looking to leave. Take care of your employees and they'll take care of the company.


  10. Helpful (3)

    "ARC"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager in Los Angeles, CA
    Former Employee - Branch Manager in Los Angeles, CA
    Neutral Outlook
    No opinion of CEO

    I worked at ARC Document Solutions full-time (More than 10 years)

    Pros

    401k, decent benefits, possibly flexible schedule

    Cons

    if you are salaried employee your hours never end

    Advice to Management

    invest in the employees that you have, so they won't go looking elsewhere


Showing 192 of 197 reviews
Reset Filters