ARC Document Solutions Reviews | Glassdoor

ARC Document Solutions Reviews

Updated November 12, 2017
211 reviews

Filter

Filter

Full-timePart-time

211 Employee Reviews

Sort: PopularRatingDate

Pros
  • Great work/life balance, interesting product line outside of reprographics, great support on ideas on creative selling (in 11 reviews)

  • Not many projects, laid-back atmosphere, contacts with the upper management works in huge favor (in 7 reviews)

Cons
  • Owner/upper management is completely out of touch with majority of the employee base (in 19 reviews)

  • No raises and No opportunity for advancement (in 7 reviews)

More Pros and Cons

  1. Helpful (8)

    "It's ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - FM Floater in Houston, TX
    Current Employee - FM Floater in Houston, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at ARC Document Solutions full-time (More than a year)

    Pros

    Very relaxed and very easy to do with minimal effort

    Cons

    Benefits are ok
    PTO time sucks and screws you over if you get sick
    Having to know 10 people's jobs to be able to cover them
    Management does nothing about habitually sick or late employees
    No raises and No opportunity for advancement

    Advice to Management

    Get it together


  2. Helpful (2)

    "HR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Walnut Creek, CA
    Current Employee - Anonymous Employee in Walnut Creek, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ARC Document Solutions full-time (Less than a year)

    Pros

    Leader in their space with great technology . Experienced management with track record of growth and financial responsibility.
    Creating a start-up with cloud technology in a space that they dominate.

    Cons

    Not a lot of public awareness about the technological advances .

    Advice to Management

    Unify the messaging about the direction of the company, and update hiring process to attract the talent required to take the technology products to market quickly.

  3. Helpful (7)

    "Operations Managerl Houston"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Operations Manager in Dallas, TX
    Current Employee - Senior Operations Manager in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ARC Document Solutions full-time (More than 10 years)

    Pros

    Dedicated, hard working team members. Benefits are reasonable but do not compare to xerox or ricoh

    Cons

    If you work for this company, you will never hear the words thank you, great job, congratulations on delivering exceptional customer satisfaction. Oh, and by the way, you will never get a raise. Do not even expect one. I have been told that pay increases affect margin performance. This company is absolutely the worst to work for. There is no annual performance appraisal process for staff. Correction, there is a process but no one follows it. you must work for 6 years before you are entitled to the measly matched portion of your 401k. When you start for this company after the first year you are entitled to 10 days PTO time, that includes sick time PTO time no exceptions.

    Advice to Management

    I would advise corporate management to review human resource practices with other companies in the same field to examine their processes for annual reviews, recognition, pay increase practices, and develop a process for employee retention.


  4. "Great management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ARC Document Solutions full-time (Less than a year)

    Pros

    It isn't the company that is great it's the people managing it. Thumbs up the the NYC management team!

    Cons

    I relocated out of NYC

    Advice to Management

    Get me into ARC in Houston!


  5. Helpful (1)

    "Great Career so far!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Information Technology in Los Angeles, CA
    Current Employee - Information Technology in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ARC Document Solutions full-time (More than 10 years)

    Pros

    Been with the company for over 15 years now. I am paid well with yearly salary around 100K. Company has been been fair to me and provides excellent flexibility on working locations.

    Cons

    Some middle management think they are the king of ARC and treat employees like Dirt.

    Advice to Management

    Keep it up!


  6. Helpful (10)

    "Insulting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at ARC Document Solutions full-time (More than 10 years)

    Pros

    You would have to spend a lot of time looking for anything that would qualify this company as a "Pro", other than you do get a paycheck. Nice co-workers, and the customers are fantastic. But that's about it. Walmart, for all the jokes made, offers better benefits, and comparable pay.

    Cons

    After nine years without a raise I am told the MAXIMUM the company will allow after the CEO "heartfelt" message about "immediate action on salary" is... FOUR PERCENT. Yes friends, ARC values it's employees in Southern California so much, that 8-10 YEARS of employment without an increase, yields you less than 1/2% per year. Even the CPI is up 20+% in that time, so ARC believes you are worth LESS than you were at the "old" ARC, or one of it's predecessor companies. I believe they WANT long term employees to leave, so they can replace them with less experienced, minimum-wage employees, which apparently is what they believe technical work is worth (India wages are less than 5/hr).

    Advice to Management

    Think about retirement. Your employees built your company, and it is obvious you have NO respect for them.


  7. Helpful (1)

    "Contract Position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at ARC Document Solutions full-time

    Pros

    Flexible with work schedule if something important came up

    Cons

    Hard to obtain a raise

  8. Helpful (4)

    "ARC"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager in Los Angeles, CA
    Former Employee - Branch Manager in Los Angeles, CA
    Neutral Outlook
    No opinion of CEO

    I worked at ARC Document Solutions full-time (More than 10 years)

    Pros

    401k, decent benefits, possibly flexible schedule

    Cons

    if you are salaried employee your hours never end

    Advice to Management

    invest in the employees that you have, so they won't go looking elsewhere


  9. Helpful (8)

    "Disconnect between employees and management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at ARC Document Solutions full-time (More than 3 years)

    Pros

    No micromanaging.
    Consistent work.
    Some opportunity for advancement.

    Cons

    No real management. If you're at a satellite location, you'll probably never hear from management unless it's an email here or there. Review for satellite locations are baseless at best.

    Pay is erratic. Meaning, push for a high starting salary if you can because you'll be lucky if you ever see a raise.

    They're based out of CA, but NY area runs at a different pace. Higher ups are completely out of touch with those whose feet are on the ground doing the work.

    Advice to Management

    Send out a report asking what can be done to improve the company, and actually listen. Every floater and employee I spoke to in my time with ARC was disheartened and looking to leave. Take care of your employees and they'll take care of the company.


  10. Helpful (7)

    "Alameda"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I had a good boss, great to work with

    Cons

    they are so into customer satisfaction they don't worry about employee satisfaction.


Showing 211 of 218 reviews
Reset Filters