ARRIS Reviews | Glassdoor

ARRIS Reviews

Updated December 22, 2016
27 reviews

Filter

Filter


1.0
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Bruce McClelland
0 Ratings

27 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
More Pros and Cons

  1. Helpful (3)

    "Regret ever working here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Horsham, PA
    Former Employee - Senior Manager in Horsham, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ARRIS full-time (More than 10 years)

    Pros

    The people working at Arris mostly are nice. There is no work pressure. No deadlines.

    Cons

    Hard work is not rewarded appropriately. Management has no clue about software engineering technologies or how to make a project or product successful. Employee performance management is a joke. Majority of the employees have lost touch with the latest technologies. Is a very management heavy organization. HR is a big joke too. Does not take any action in spite of getting feedback from employees about management not rewarding hard work and dedication. Senior Management has no Vision.

    Advice to Management

    Listen to employee feedback and especially those who are performing consistently rather than senior management who have hidden agenda


  2. Helpful (1)

    "Bottom of Barrel Bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Analyst in Tempe, AZ
    Former Employee - Technical Support Analyst in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Some affable, welcoming co-workers. Occasional lunch-ins. That's really about it, and it doesn't make up for the negatives.

    Cons

    In the name of efficiency, you're not only tasked with troubleshooting U-verse services but also late repair appointments, billing disputes and contract disagreements. On top of these extra responsibilities is an attainment goal that's really a matter of chance, even if you met your "commitments". Unless the company hires you permanently you will not get paid days or holidays off, and holidays will be at the regular pay rate. Having at least one scheduled weekend day off is a luxury not enjoyed by most of the workforce.

    Advice to Management

    Based on the workload and stress the employee is put through, 12.50 per hour is pittance. The high turnover isn't a worker problem - it's a management and planning problem.


  3. "Systems admin"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Engineer in Suwanee, GA
    Former Employee - Systems Engineer in Suwanee, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ARRIS full-time (More than 10 years)

    Pros

    A paycheck. If you are in the good ole boy network.
    If you work at Arris not the companies they buy out and fire everyone!
    If you work at Arris at any of the overseas locations.

    Cons

    Very political.
    If someone is nice see what they get out of it.
    They just moved the company overseas to avoid taxes. If a certain movement to tax those products more then arris will be in the dog house and public enemy #1.
    Lack of training
    Lack of upper mobility in your career.

    Advice to Management

    Quit bucking the system and pay your taxes like a normal American company.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Financial Analyst"

    Star Star Star Star Star
    Current Contractor - Financial Business Analyst in Suwanee, GA
    Current Contractor - Financial Business Analyst in Suwanee, GA

    I have been working at ARRIS as a contractor (Less than a year)

    Pros

    Nice people to work with. Nice environment

    Cons

    Company reorganizing and downsizing to other countries


  6. Helpful (7)

    "stay away if you are an entry level or <10 year experienced person."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Lowell, MA
    Current Employee - Software Engineer in Lowell, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at ARRIS full-time (More than 8 years)

    Pros

    good time off and that's it.

    Cons

    mid management are a bunch of people who better describe as a closed circle for 15+ years who doesn’t let anyone in nor they go out. The tactic is to hire new people, make them work tirelessly for 5+ years, lay them off during the yearly financial review in August with bogus reasons and repeat. This means NO, means NOT AT ALL growth opportunities. You want to lead a team or a project - go somewhere else. If you already started something, one of these mid management people will take over, slowly remove you, isolate you and convince others that you do a better job than them. You will be back doing what everyone is doing. There is no benefit or motivation to work hard, your performance benefits gets averaged out to make everyone happy, ethics is a joke here.
    If you want to move up the ladder either in management or engineering, stay away unless you have connections or better look for a job somewhere else.

    Advice to Management

    WAKE THE HELL UP and learn to appreciate the talent. Figure out who gets the job done and who doesn't do jack. Reward people who deserve it and not everyone.


  7. "hopeless company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Database Engineer in Horsham, PA
    Former Employee - Senior Database Engineer in Horsham, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    there are no pros, all are cons

    Cons

    it is a money race, they keep acquiring companies and try to balance it by reducing staff.
    there no loyalty in the company , every thing is after money.
    they try chew more than they swallow, that is the reason of the mess.
    if you want start a carrier try some where else, if you want to work 60 hours a week and paid 40 hours a week and treated like crap, this is place to go good luck

    Advice to Management

    try to treat employees like employees and be great full to your employees especially engineers.


  8. Helpful (1)

    "Senior Software Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chelmsford, MA
    Former Employee - Anonymous Employee in Chelmsford, MA

    Pros

    Good ambiance and work atmosphere.

    Cons

    full of politics and no way to grow.


  9. Helpful (2)

    "Terrible Workplace for HW Engineers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Suwanee, GA
    Former Employee - Anonymous Employee in Suwanee, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Located in decent area of town

    Cons

    God awful management within engineering. The daily politics and self-servers abound to no end. It was by far the worst years of employment experience. One Sr Dir of Engineering in particular will make sure you are intolerably miserable if you are not like him in your disposition and thinking. Very unprofessional and totally unmotivating.

    Advice to Management

    Put in your notice!


  10. Helpful (3)

    "No Innovation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer in Horsham, PA
    Former Employee - Engineer in Horsham, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at ARRIS full-time (More than 8 years)

    Pros

    - Relaxed, 9-to-5 work environment, unchallenging
    - Decent pay and benefit structure
    - In many organizations, minimal effort can assure you years of interrupted employment

    Cons

    There is no further innovation occurring at ARRIS. It has been so long since ARRIS has brought a truly new product to market (not just an incremental modification to a previous one), most at the company have forgotten how to do it.
    After all the acquisitions, there is no prevailing culture of innovation - just a gobbledygook of leftover processes that are followed for reasons unknown.
    A bloat of middle management that has arrived in their positions via acquisition and now impedes the career advancement of achieving employees.

    Advice to Management

    Develop a culture and team that can build new products, especially software-driven ones. Grow from within. Take risks on building products which may fail. The cable vendor business built around set-top sales is ending; everyone seems to understand that except you.


  11. "Bad Customer Service Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Englewood, CO
    Former Employee - Anonymous Employee in Englewood, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at ARRIS full-time (More than 3 years)

    Pros

    Benefits, Make own hours, Nothing else

    Cons

    Manager doesn't deal with conflict well
    Manager comes and goes as she pleases
    Office Politics
    Don't pay overtime
    Very stressful

    Advice to Management

    Just because someone has been at the company for years doesn't mean they're management material. Pay attention to what employees are doing and claiming medical leave. Check badges to see what time employees actually come and go.


Showing 27 of 375 reviews
Reset Filters