ARRIS Reviews | Glassdoor

ARRIS Reviews

Updated June 25, 2017
360 reviews

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Full-time Part-time

3.4
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Bruce McClelland
9 Ratings

360 Employee Reviews

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Pros
  • great work life balance for everyone (in 45 reviews)

  • Good work environment, nice people, challenging projects (in 26 reviews)

Cons
More Pros and Cons

  1. Helpful (2)

    "Great technologies and engineers, but poor middle management and compensation."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Systems Engineer in State College, PA
    Current Employee - Senior Systems Engineer in State College, PA
    Doesn't Recommend
    Approves of CEO

    Pros

    ARRIS has a broad breadth of technologies it offers to the CATV industry, so there are lots of interesting problems for an engineer to solve (if their manager lets them) and lots of smart technical people to work with.

    Cons

    Middle management is criminally incompetent. If the senior management team knew how poorly the groups under them were being run, they'd fire the entire lot. These managers are driving out the best employees and replacing them with more incompetent personnel. These problems, along with below market salaries are leading to a overall decline in the quality of the workforce.

    Advice to Management

    Fix the middle management problem. There are many exciting opportunities within our market that we are totally missing, development times could be drastically shortened and we would end up winning dramatically more business.


  2. Helpful (1)

    "Beware"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Beaverton, OR
    Current Employee - Anonymous Employee in Beaverton, OR
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good vacation time for all employees at Arris. Timings are flexible at Arris. Business is good at Arris. Casual attire.

    Cons

    Idiosyncratic first line managers that lack accountability.
    Higher mgt - although show respect for employees - are incompetent to manage first line managers which encourages bad behavior and politics

    Advice to Management

    Company will be be better off replacing first line managers and growing culture of support and mutual respect at all levels.

  3. Helpful (1)

    "Poor company culture in software operation"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Beaverton, OR
    Former Employee - Anonymous Employee in Beaverton, OR
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good vacation/holiday/time-off
    Solid industry-no lay-offs during bad economy
    Strong technical people, but many are there on visas, so no choice, but to stay where they are

    Cons

    Medical benefits just so-so
    Sweat shop-work you to death-tell you it will change and then same thing again
    Some arrogant managers
    Some nasty/uncivil people
    Management tells you things will change and they don't
    No modern engineering practices
    Requirements are a joke, design is non-existent, just code and we'll try to fix it later
    Schedules set, resources set, and scope always increases and they wonder why the quality of product is poor

    Advice to Management

    Take a hard look at Beaverton. If you care about the products, fund them appropriately and look closely at engineering processes and management. If you don't care, just wait a couple years and all the talent will have left. New people will try to figure out how things work without any documentation. Products will die on their own.


  4. Helpful (5)

    "Still not out of the 80s."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Santa Clara, CA
    Current Employee - Anonymous Employee in Santa Clara, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at ARRIS full-time

    Pros

    Right now, is hard to think of any.

    Cons

    Moral could not be lower, compensation could not be lower, benefits are on the low compared to other companies on the area and they offer no perks.

    Offices in most locations, are depressing instead of promoting creativity you just want to get out of there, asap.

    Management thinks the west coast employees are spoiled and make too much money they don`t deserve.

    Advice to Management

    Living in Suwanee, GA does not cost the same as living in the Bay area. IF you care to keep the little smart people that this company has, you will have to revamp your HR/Facilities department.


  5. Helpful (1)

    "Not the Best-and no longer in the area. Doors were closed and business moved to Philly."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cusomer Service in State College, PA
    Former Employee - Cusomer Service in State College, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at ARRIS full-time (More than 5 years)

    Pros

    Casual dress code. We did have the ice cream truck come once a month during the summer.

    Cons

    Supervisor not a "people person" (in their own words). No real room to move up. Management wanted to keep you where you were.

    Advice to Management

    Stop insulting your employees with a smile on your face. It's still an insult.


  6. "Bad Customer Service Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Englewood, CO
    Former Employee - Anonymous Employee in Englewood, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at ARRIS full-time (More than 3 years)

    Pros

    Benefits, Make own hours, Nothing else

    Cons

    Manager doesn't deal with conflict well
    Manager comes and goes as she pleases
    Office Politics
    Don't pay overtime
    Very stressful

    Advice to Management

    Just because someone has been at the company for years doesn't mean they're management material. Pay attention to what employees are doing and claiming medical leave. Check badges to see what time employees actually come and go.


  7. "Principal Software Engineer"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ARRIS full-time

    Pros

    Working in development, one can learn a lot regarding latest technologies. Very good team spirit and working environment.

    Cons

    HR works only for senior management. Does not care for junior to mid-level employees.Senior management has no regard for long standing employees. Only profit margins matter to them. With the latest Pace acquisition, not sure where everything is headed.

  8. Helpful (3)

    "No Innovation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer in Horsham, PA
    Former Employee - Engineer in Horsham, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at ARRIS full-time (More than 8 years)

    Pros

    - Relaxed, 9-to-5 work environment, unchallenging
    - Decent pay and benefit structure
    - In many organizations, minimal effort can assure you years of interrupted employment

    Cons

    There is no further innovation occurring at ARRIS. It has been so long since ARRIS has brought a truly new product to market (not just an incremental modification to a previous one), most at the company have forgotten how to do it.
    After all the acquisitions, there is no prevailing culture of innovation - just a gobbledygook of leftover processes that are followed for reasons unknown.
    A bloat of middle management that has arrived in their positions via acquisition and now impedes the career advancement of achieving employees.

    Advice to Management

    Develop a culture and team that can build new products, especially software-driven ones. Grow from within. Take risks on building products which may fail. The cable vendor business built around set-top sales is ending; everyone seems to understand that except you.


  9. Helpful (2)

    "Accountant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at ARRIS full-time

    Pros

    Nice PTO plan, some team environments, nice break room amenities, local activity committee activities.

    Cons

    "Good ol' boy" management at HQ in Atlanta. Not enough oversight at remote locations. Company notoriously acquires new companies only to run them into the ground and ruin them.

    Advice to Management

    Pull your heads out of the sand and open your eyes. You need to know what is really going on in this company.


  10. Helpful (3)

    "Terrible Workplace for HW Engineers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Suwanee, GA
    Former Employee - Anonymous Employee in Suwanee, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Located in decent area of town

    Cons

    God awful management within engineering. The daily politics and self-servers abound to no end. It was by far the worst years of employment experience. One Sr Dir of Engineering in particular will make sure you are intolerably miserable if you are not like him in your disposition and thinking. Very unprofessional and totally unmotivating.

    Advice to Management

    Put in your notice!


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