ARS-Rescue Rooter Reviews | Glassdoor

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ARS-Rescue Rooter Reviews

Updated Nov 18, 2019

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3.9
80%
Recommend to a Friend
88%
Approve of CEO
ARS-Rescue Rooter CEO Don Karnes
Don Karnes
216 Ratings
  1. Helpful (3)

    "10/10"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - HVAC Service in Overland Park, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ARS-Rescue Rooter full-time for more than 5 years

    Pros

    The greatest benefit of working at ARS Rescue Rooter DBA Bob Hamilton Plumbing + Heating + A/C + Rooter + Electrical is definitely the people that I get to work with, the office staff are all friendly and supportive of one another and the technicians are all very knowledgeable, helpful and friendly

    Cons

    none come to mind at this time

    ARS-Rescue Rooter2019-08-08
  2. "Not so nice a place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Service Techu 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at ARS-Rescue Rooter full-time for more than 5 years

    Pros

    Getting a paycheck and benefits

    Cons

    No skill training or challenge

    ARS-Rescue Rooter2019-09-11
  3. Helpful (2)

    "Great HVAC career company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - HVAC Technician in Rock Hill, SC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at ARS-Rescue Rooter full-time for more than a year

    Pros

    Competitive and fair pay that rewards hard work and providing excellent customer service.

    Cons

    Can be very busy at peak times but that is the nature of the business.

    Advice to Management

    Focus on the positives of the work performed and show how we can apply that to every call.

    ARS-Rescue Rooter2019-07-26
  4. "Not Worth Your Time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Advisor in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at ARS-Rescue Rooter full-time for less than a year

    Pros

    They do provide a company vehicle, tablet, and phone. Benefits are available.

    Cons

    Extremely overbearing company “policies” that control every aspect of your day while being consistently disrespectful as to an employee’s worth. Managerial staff is stretched too thin and are often “ping pong balls in a wind storm” and will forget that they failed to give you information critical to your success. Benefits package is insanely expensive as ARS does not contribute to health, dental, or vision and... every paycheck is deducted to pay for it. Cost range for health only from $15/check to $150/check when adding spouse only. Dispatchers are aloof and often fail to return calls, screen potential leads, and communicate with others well. Cronyism runs amuck and leads that are clearly not qualified are handed to new staff members. Deceptive with regards to scope of position and compensation. Hiring process is lengthy and drawn out and accordingly deceptive. Overall lack of respect for your time as they expect all your time to be their time.

    Show More

    Advice to Management

    Hire capable managers and provide them with assistance when needed so they are not stretched so thin. Train dispatches and phone room on how to properly screen and disperse leads. Create a system that most effectively utilizes employees time instead of placing them behind the wheel for most of their day. Revamp training and expectations Create job notices that disclose all the information not bits to make it... look attractive.

    Show More
    ARS-Rescue Rooter2019-08-09
  5. "Good Temporary Job"

    StarStarStarStarStar
    Current Employee - Customer Service Representative 

    I have been working at ARS-Rescue Rooter full-time for more than a year

    Pros

    small commission on each sale good for students

    Cons

    have to deal with customers pay is not the best

    ARS-Rescue Rooter2019-08-02
  6. "Awesome Company!!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ARS-Rescue Rooter full-time for more than a year

    Pros

    Always growing and a chance for advancement.

    Cons

    No Cons that I have experienced

    Advice to Management

    Keep the company moral on high!

    ARS-Rescue Rooter2019-07-18
  7. Helpful (3)

    "Great Growing Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Division Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ARS-Rescue Rooter full-time for more than 3 years

    Pros

    Company is growing and lots of opportunities across the country. A lot of freedom to control your own business. CEO and upper management are very engaged in the business and reward top performers. Great bonus plan.

    Cons

    No major cons. Normal growing pains when a business is expanding.

    Advice to Management

    Keep on doing what you are doing!

    ARS-Rescue Rooter2019-06-24
  8. "Okay place work"

    StarStarStarStarStar
    Former Employee - Customer Service Representative 

    I worked at ARS-Rescue Rooter full-time

    Pros

    Okay place works with schedule

    Cons

    No pay raise no room to grow

    ARS-Rescue Rooter2019-08-09
  9. Helpful (3)

    "Great Company To Work For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - HVAC OPERATIONS MANAGER in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ARS-Rescue Rooter full-time for more than 5 years

    Pros

    There are a lot of opportunities for growth. Great processes and training. Management has open door policy.

    Cons

    Weather has an affect on business.

    Advice to Management

    Should always be recruiting new employees.

    ARS-Rescue Rooter2019-06-20
  10. "1 Flew Over the Coo Coo's Nest: RUN!!"

    StarStarStarStarStar
    Current Employee - Manager 

    I have been working at ARS-Rescue Rooter full-time

    Pros

    Driving Home Every Night and Days Off

    Cons

    Driving to This Place Everyday

    Advice to Management

    Shut this place down just like you did in Burlingame.

    ARS-Rescue Rooter2019-08-01
Found 414 reviews