AT&T Account Manager Reviews | Glassdoor

AT&T Account Manager Reviews

Updated November 16, 2017
205 reviews

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Account Manager

3.5
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Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
113 Ratings

Employee Reviews

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Pros
Cons
  • little work life balance opportunity (in 997 reviews)

  • No Work Life Balance you'll trade time for (in 285 reviews)

More Pros and Cons

  1. "Indirect Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Atlanta, GA
    Current Employee - Account Manager in Atlanta, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Great position for flexibility. A lot of fun working with many different groups of people.

    Cons

    yearly layoffs, not always good job security

    Advice to Management

    Stop cutting jobs for outsourcing


  2. "Government Education Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Government Account Manager in Charlotte, NC
    Former Employee - Government Account Manager in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (Less than a year)

    Pros

    Benefits in healthcare dental vision are good

    Cons

    Terrible management no balance between work and personal life. No communications between management support is terrible processes are not in place that works it’s a zoo

    Advice to Management

    Get rid of your top managers you are too heavy in managers streamline and focus

  3. "Very challenging and difficult environment. Must have internal experience to be successful."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Account Manager in Signal Mountain, TN
    Current Employee - Sales Account Manager in Signal Mountain, TN
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Good pay, great benefits, and a lot of opportunity to get education in a technological environment. There are several internal opportunities for advancement.

    Cons

    Very difficult to navigate and get things accomplished in a reasonable time. Must be in a larger city where AT&T is centralized to have more opportunity.


  4. "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Nat Distributuon Account Manager in Springfield, IL
    Former Employee - Nat Distributuon Account Manager in Springfield, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Good insurance, good insurance, ok hours, looks good on a resume

    Cons

    No level of management is safe- pay changes frequently even in the middle of the month, poor upper management, always speaking about work life balance but no follow thru. ATT cares only about the bottom dollar and not their employees

    Advice to Management

    Wake up, your strongest asset is your employees with years of experience


  5. "AT&T -- Having An Impact on Our Communities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Southfield, MI
    Current Employee - Account Manager in Southfield, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (Less than a year)

    Pros

    In September 2017, it was a honor to be in one place in Dallas, Texas at our ERG Conference and be amongst thousands of AT&T employees who give so willingly of their personal time to help those in the community.

    In addition, words cannot express how it felt to be in the presence of our Chairman/CEO, Randall L. Stephenson, and so many other Leaders in our organization who value, encourage and support the work we do.

    I am so proud to work for a company who is making a difference in our communities by having employees engaged.

    Cons

    There are always cons in every work place. However as an individual, I have the responsibility to turn a con into a positive.

    Advice to Management

    AT&T needs to be the leader in taking our Employee Resource Group to a new level. Even though we are involved in our communities and making a difference, people are not getting out of their current situation.

    As I am working in my community in Detroit, I am discovering these agencies are not holding accountability to the individuals. How can we expect change if the people we are helping are not changing? Our Mind is the most powerful thing that is in our possession. People have to believe they can be better and get out of their situation. However, it requires work. Work that is difficult to do because it requires we may have to change our behaviors, life styles, thoughts, and face our fears. However if these individuals had mentors to help them persevere, they can overcome their challenges. Sometimes the things we fear or resist is the thing we need the most.

    I am going to keep speaking these words until someone pays attention as I feel this is the only way we are going to make a real change in our community.

    I am going to say because I believe it --> Once AT&T steps forward and gets more involved in the community, other companies are going to step forward.


  6. "Great Salary and Benefits but..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Dallas, TX
    Current Employee - Account Manager in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Great Salary, Benefits, 401K, and flexible about working at home.

    Cons

    Very large sales quotas, compensation plan is hard to understand and internal processes are not succinct, complicated, and takes too long to close deal from proposal to contract implementation. Using too many third party organizations and metrics of partner organizations do not match sales objectives.

    Advice to Management

    consolidate systems to ensure a streamlined sales process, compensate sellers without a manual SIP process and find a way to compensate sellers without chargebacks. sellers never should be in payback and compensation process needs to not be a full time job to manage.


  7. "Strategic Account Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Strategic Account Manager in Pittsburgh, PA
    Former Employee - Strategic Account Manager in Pittsburgh, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Loved the people and products

    Cons

    Did not like the process to get things done. Laborius.

    Advice to Management

    Listen to us in the field.

  8. "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Cerritos, CA
    Current Employee - Account Manager in Cerritos, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at AT&T (More than 5 years)

    Pros

    when you're doing well they leave you alone, pay, 401k etc.

    Cons

    The direct supervision of your manager is overwhelming


  9. "Work /Home Life balance"

    StarStarStarStarStar
    Former Employee - Account Manager in Indianapolis, IN
    Former Employee - Account Manager in Indianapolis, IN

    I worked at AT&T (More than 10 years)

    Pros

    Good balance between work and home life although direct supervisor can greatly influence to what degree

    Cons

    Complicated commission plans for sales

    Advice to Management

    None at this time


  10. "AT&T can do better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Seattle, WA
    Former Employee - Account Manager in Seattle, WA
    Doesn't Recommend
    Positive Outlook

    I worked at AT&T full-time (More than 3 years)

    Pros

    They have a strong network and an unbelievable technology and potentially a good service

    Cons

    By growing through acquisition they have amassed a Frankenstein tech integration

    Advice to Management

    Care for your people or someone else will