AT&T Account Manager Reviews | Glassdoor
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AT&T Account Manager Reviews

Updated July 26, 2018
218 reviews

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Account Manager

3.5
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Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
116 Ratings

Employee Reviews

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  1. Helpful (1)

    "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in San Antonio, TX
    Former Employee - Account Manager in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time

    Pros

    Loved working for AT&T. Loved helping our Business customers find their Telecommunication and Mobility solutions and upgrades their technology. It was great to meet with the c-suite leaders and businesses owners.

    Cons

    Not enough internal support was provided to help negate customers billing and outage problems. The Micro-Managing from the Sales Manager was bad and handicapped the sales team.

    Advice to Management

    Loved working at AT&T. I would love to hear Management is listening to employees and making changes to help them become better equipped with dedicated internal support rather than an 800 number causing business clients to want to speak to a familiar person.


  2. "Amazing Company Culture, Poor Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Small Business In Retail Account Manager in Philadelphia, PA
    Former Employee - Small Business In Retail Account Manager in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Fantastic benefits, super flexible, the more you work, the more you make, unlimited commission potential. You don’t feel a sense of competition with coworkers due to the way teams are organized.

    Cons

    Leadership is always changing - management changes about 2-4 times due to constant reorganization. You may end up with great leaders and then with a horrible one. High manager turnover. Very high quotas compared to previous years.

    Advice to Management

    Better management training. Some managers leads by example with positivity and represent true company culture, but some other managers (esp those brought in from other markets) may cause more harm than good due to different leadership styles.

  3. "Account manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager
    Current Employee - Account Manager
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time

    Pros

    Good work environment, great leadership

    Cons

    Insurance deductibles are very high

    Advice to Management

    Never ending layoffs


  4. "AT&T Account Manager - Retention"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Technical Account Manager in El Paso, TX
    Former Contractor - Technical Account Manager in El Paso, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AT&T as a contractor (More than 5 years)

    Pros

    Leverage incentives were of high value
    monthly contest and motivational seminars
    training held each month
    Inclusive environment for lgbtqi

    Cons

    Unlikely movement in leadership except during major shift changes, like retirement, etc
    Contests and incentives change frequently

    Advice to Management

    Please listen to employees for feedback


  5. "Business Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Account Manager in Dallas, TX
    Former Employee - Business Account Manager in Dallas, TX

    I worked at AT&T full-time (More than 3 years)

    Pros

    Great pay. Great team members/coworkers, lots of good training

    Cons

    Poor management. Company is too big for its own good... “left hand doesn’t know what the right hand is doing”.


  6. "Sales channel manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Channel Manager and Senior Account Manager in Dallas, TX
    Former Employee - Channel Manager and Senior Account Manager in Dallas, TX
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 8 years)

    Pros

    the pay and benefits were good. the systems did not work together from all the old and new systems. Very little training it was learn and burn. Many people could not accept the chaos. I did enjoy my job once I learned to navigate the various systems and offered the new hires help anytime they had a question or what to do next.

    Cons

    Some very good managers and some did not belong.

    Advice to Management

    More training initially to speed up the process of completing tasks that should only take a short time not weeks or more. They need to provide ongoing support and overall feedback.


  7. "Belly of the Beast"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Manager in San Francisco, CA
    Current Employee - Senior Account Manager in San Francisco, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Pros: Large Company with good retirement and medical benefits.

    Cons

    Salary and Commissions are decent but far below market rate here in the San Francisco Bay Area / Silicon Valley

    Advice to Management

    Please stop outsourcing key customer-facing jobs to offshore contractors. It may seem penny-wise, but is pound foolish in terms of our brand reputation and image

  8. "Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - National Account Manager in New York, NY
    Former Employee - National Account Manager in New York, NY
    Doesn't Recommend
    Negative Outlook

    I worked at AT&T (More than a year)

    Pros

    Good pay plan - salary and commissions.

    Cons

    Micro-Management - Senior Management is clueless.


  9. "Excellent company to work for."

    StarStarStarStarStar
    Former Employee - Account Manager in Saint Louis, MO
    Former Employee - Account Manager in Saint Louis, MO

    I worked at AT&T full-time (More than 3 years)

    Pros

    The pay is good and the commissions are generous. The benefits package included full coverage health and dental plus disability and life insurance, best I have ever had.

    Cons

    The upper management didn’t appear to have experience in the real world of what it takes to sell digital advertising. Plus their products were not competitively priced.

    Advice to Management

    Learn how our products are perceived by our customers.


  10. "Not a Bad Company to work at"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Chicago, IL
    Current Employee - Account Manager in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    The pay and benefits are pretty good.

    Cons

    Hard to move up unless you live in Dallas