AT&T Account Manager Reviews | Glassdoor

AT&T Account Manager Reviews

Updated May 21, 2018
217 reviews

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Account Manager

3.4
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
116 Ratings

Employee Reviews

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Pros
  • "Pay and benefits are better than I’ve ever dreamed imaginable" (in 890 reviews)

  • "There is a proper work life balance" (in 503 reviews)

Cons
  • "Poor work life balance if you have a family due to American working hours" (in 1082 reviews)

  • "very long hours; no work-life balance" (in 312 reviews)

More Pros and Cons

  1. Helpful (1)

    "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in San Antonio, TX
    Former Employee - Account Manager in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time

    Pros

    Loved working for AT&T. Loved helping our Business customers find their Telecommunication and Mobility solutions and upgrades their technology. It was great to meet with the c-suite leaders and businesses owners.

    Cons

    Not enough internal support was provided to help negate customers billing and outage problems. The Micro-Managing from the Sales Manager was bad and handicapped the sales team.

    Advice to Management

    Loved working at AT&T. I would love to hear Management is listening to employees and making changes to help them become better equipped with dedicated internal support rather than an 800 number causing business clients to want to speak to a familiar person.


  2. "AT&T Account Manager - Retention"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Technical Account Manager in El Paso, TX
    Former Contractor - Technical Account Manager in El Paso, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AT&T as a contractor (More than 5 years)

    Pros

    Leverage incentives were of high value
    monthly contest and motivational seminars
    training held each month
    Inclusive environment for lgbtqi

    Cons

    Unlikely movement in leadership except during major shift changes, like retirement, etc
    Contests and incentives change frequently

    Advice to Management

    Please listen to employees for feedback

  3. "Business Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Account Manager in Dallas, TX
    Former Employee - Business Account Manager in Dallas, TX

    I worked at AT&T full-time (More than 3 years)

    Pros

    Great pay. Great team members/coworkers, lots of good training

    Cons

    Poor management. Company is too big for its own good... “left hand doesn’t know what the right hand is doing”.


  4. "Sales channel manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Channel Manager and Senior Account Manager in Dallas, TX
    Former Employee - Channel Manager and Senior Account Manager in Dallas, TX
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 8 years)

    Pros

    the pay and benefits were good. the systems did not work together from all the old and new systems. Very little training it was learn and burn. Many people could not accept the chaos. I did enjoy my job once I learned to navigate the various systems and offered the new hires help anytime they had a question or what to do next.

    Cons

    Some very good managers and some did not belong.

    Advice to Management

    More training initially to speed up the process of completing tasks that should only take a short time not weeks or more. They need to provide ongoing support and overall feedback.


  5. "Belly of the Beast"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Manager in San Francisco, CA
    Current Employee - Senior Account Manager in San Francisco, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Pros: Large Company with good retirement and medical benefits.

    Cons

    Salary and Commissions are decent but far below market rate here in the San Francisco Bay Area / Silicon Valley

    Advice to Management

    Please stop outsourcing key customer-facing jobs to offshore contractors. It may seem penny-wise, but is pound foolish in terms of our brand reputation and image


  6. "Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - National Account Manager in New York, NY
    Former Employee - National Account Manager in New York, NY
    Doesn't Recommend
    Negative Outlook

    I worked at AT&T (More than a year)

    Pros

    Good pay plan - salary and commissions.

    Cons

    Micro-Management - Senior Management is clueless.


  7. "Excellent company to work for."

    StarStarStarStarStar
    Former Employee - Account Manager in Saint Louis, MO
    Former Employee - Account Manager in Saint Louis, MO

    I worked at AT&T full-time (More than 3 years)

    Pros

    The pay is good and the commissions are generous. The benefits package included full coverage health and dental plus disability and life insurance, best I have ever had.

    Cons

    The upper management didn’t appear to have experience in the real world of what it takes to sell digital advertising. Plus their products were not competitively priced.

    Advice to Management

    Learn how our products are perceived by our customers.

  8. "Not a Bad Company to work at"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Chicago, IL
    Current Employee - Account Manager in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    The pay and benefits are pretty good.

    Cons

    Hard to move up unless you live in Dallas


  9. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accounts Receivable Manager in Dallas, TX
    Former Employee - Accounts Receivable Manager in Dallas, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Excellent atmosphere, good education opportunities, benefits are great, very diverse company fostering an atmosphere of teamwork and respect for others.

    Cons

    Advancement can be a slow process.

    Advice to Management

    Engage and listen closely to regular employee polling results.


  10. "Sexual Assault"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - National Account Manager in Bentonville, AR
    Former Employee - National Account Manager in Bentonville, AR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    Good benefits, fair pay for long work hours

    Cons

    Not protected from sexual assault

    Advice to Management

    Don’t transfer or offer a package to exemplary employee to keep corporate sexual Assault quiet. AT&T’s concern is only the all mighty dollar no matter if it harms an employee mentally, emotionally or financially