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AT&T Account Manager Reviews

Updated January 31, 2018
211 reviews

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Account Manager

3.4
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
115 Ratings

Employee Reviews

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Pros
Cons
  • Poor work life balance if you have a family due to American working hours (in 1033 reviews)

  • Life consuming, no work life balance (in 297 reviews)

More Pros and Cons

  1. "AT&T -- Having An Impact on Our Communities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Southfield, MI
    Current Employee - Account Manager in Southfield, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (Less than a year)

    Pros

    In September 2017, it was a honor to be in one place in Dallas, Texas at our ERG Conference and be amongst thousands of AT&T employees who give so willingly of their personal time to help those in the community.

    In addition, words cannot express how it felt to be in the presence of our Chairman/CEO, Randall L. Stephenson, and so many other Leaders in our organization who value, encourage and support the work we do.

    I am so proud to work for a company who is making a difference in our communities by having employees engaged.

    Cons

    There are always cons in every work place. However as an individual, I have the responsibility to turn a con into a positive.

    Advice to Management

    AT&T needs to be the leader in taking our Employee Resource Group to a new level. Even though we are involved in our communities and making a difference, people are not getting out of their current situation.

    As I am working in my community in Detroit, I am discovering these agencies are not holding accountability to the individuals. How can we expect change if the people we are helping are not changing? Our Mind is the most powerful thing that is in our possession. People have to believe they can be better and get out of their situation. However, it requires work. Work that is difficult to do because it requires we may have to change our behaviors, life styles, thoughts, and face our fears. However if these individuals had mentors to help them persevere, they can overcome their challenges. Sometimes the things we fear or resist is the thing we need the most.

    I am going to keep speaking these words until someone pays attention as I feel this is the only way we are going to make a real change in our community.

    I am going to say because I believe it --> Once AT&T steps forward and gets more involved in the community, other companies are going to step forward.


  2. "Excellent company to work for."

    StarStarStarStarStar
    Former Employee - Account Manager in Saint Louis, MO
    Former Employee - Account Manager in Saint Louis, MO

    I worked at AT&T full-time (More than 3 years)

    Pros

    The pay is good and the commissions are generous. The benefits package included full coverage health and dental plus disability and life insurance, best I have ever had.

    Cons

    The upper management didn’t appear to have experience in the real world of what it takes to sell digital advertising. Plus their products were not competitively priced.

    Advice to Management

    Learn how our products are perceived by our customers.

  3. "Not a Bad Company to work at"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Chicago, IL
    Current Employee - Account Manager in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    The pay and benefits are pretty good.

    Cons

    Hard to move up unless you live in Dallas


  4. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accounts Receivable Manager in Dallas, TX
    Former Employee - Accounts Receivable Manager in Dallas, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Excellent atmosphere, good education opportunities, benefits are great, very diverse company fostering an atmosphere of teamwork and respect for others.

    Cons

    Advancement can be a slow process.

    Advice to Management

    Engage and listen closely to regular employee polling results.


  5. "Sexual Assault"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - National Account Manager in Bentonville, AR
    Former Employee - National Account Manager in Bentonville, AR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    Good benefits, fair pay for long work hours

    Cons

    Not protected from sexual assault

    Advice to Management

    Don’t transfer or offer a package to exemplary employee to keep corporate sexual Assault quiet. AT&T’s concern is only the all mighty dollar no matter if it harms an employee mentally, emotionally or financially


  6. "AT&T will take advantage of you and your customers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Freelancer - Account Manager
    Former Freelancer - Account Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at AT&T (More than 5 years)

    Pros

    Hmmm Name recognition is a pro

    Cons

    Nothing gets done for customers with billing problems

    Advice to Management

    Listen to your sales people


  7. Helpful (1)

    "Indirect Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Atlanta, GA
    Current Employee - Account Manager in Atlanta, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Great position for flexibility. A lot of fun working with many different groups of people.

    Cons

    yearly layoffs, not always good job security

    Advice to Management

    Stop cutting jobs for outsourcing

  8. "Government Education Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Government Account Manager in Charlotte, NC
    Former Employee - Government Account Manager in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (Less than a year)

    Pros

    Benefits in healthcare dental vision are good

    Cons

    Terrible management no balance between work and personal life. No communications between management support is terrible processes are not in place that works it’s a zoo

    Advice to Management

    Get rid of your top managers you are too heavy in managers streamline and focus


  9. "Very challenging and difficult environment. Must have internal experience to be successful."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Account Manager in Signal Mountain, TN
    Current Employee - Sales Account Manager in Signal Mountain, TN
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Good pay, great benefits, and a lot of opportunity to get education in a technological environment. There are several internal opportunities for advancement.

    Cons

    Very difficult to navigate and get things accomplished in a reasonable time. Must be in a larger city where AT&T is centralized to have more opportunity.


  10. "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Nat Distributuon Account Manager in Springfield, IL
    Former Employee - Nat Distributuon Account Manager in Springfield, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Good insurance, good insurance, ok hours, looks good on a resume

    Cons

    No level of management is safe- pay changes frequently even in the middle of the month, poor upper management, always speaking about work life balance but no follow thru. ATT cares only about the bottom dollar and not their employees

    Advice to Management

    Wake up, your strongest asset is your employees with years of experience