AT&T Reviews in Akron, OH | Glassdoor

AT&T Akron Reviews

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Found 11 reviews

3.7
StarStarStarStarStar
Rating TrendsRating Trends
53%
Recommend to a Friend
83%
Approve of CEO
AT&T CEO Randall L. Stephenson
Randall L. Stephenson
7 Ratings
Pros
Cons
More Pros and Cons
  1. "Great Company"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Akron, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time for more than 4 years

    Pros

    Great Competitive environment with endless opportunities to advance in career opportunities.

    Cons

    nothing out of the normal for a corporate company.

    Advice to Management

    no one can be managed the same, keep and open mind, were all people

  2. Helpful (3)

    "RUN AWAY AS FAST AS POSSIBLE!!!"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Ihx in Akron, OH
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at AT&T full-time for more than 2 years

    Pros

    You get to meet lot’s of interesting people from all walks of life

    Cons

    Severe micromanagement, inflexible salaried Manager schedule but you’re treated like an hourly employee. Terrible systems that constantly crash mid usage. Operates on retail hours. If you’re looking for a 9-5 keep looking! Look at the reviews Nationwide. If it looks, walks, quacks like a duck? IJS

    Advice to Management

    Loosen up the vise grip a little with the micromanagement. If you don’t trust your employees to do their jobs the employees won’t trust you to lead. Stop making one size fit all policies. Address the person or persons who violate the rules. Everyone is not out to do the wrong thing so stop treating everyone like they are.

  3. "Perm Tech"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Premise Technician in Akron, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time for more than 6 years

    Pros

    Healthcare and paid time off...... the union is struggling with memberships due to major surpluses at AT&T but for the most part have your back

    Cons

    Way to many to list, unpredictable forced overtime, horrible pay, only 12 out of 52 Saturday’s off a year, just to name a few

    Advice to Management

    AT&T should clean house from the 3rd levels up... so disconnected and forget where they came from...

  4. "Install and repair uverse and DSL and phone"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Call Center in Akron, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T

    Pros

    Money and benefits and retirement I hope .... the vacation time can be nice too ya know know know know

    Cons

    There is a lot of micro managing and the rapport between boss and tech is usually lacking these days I feel

    Advice to Management

    Treat your people great and they will give you great numbers

  5. "No Place I'd rather be than Right Here - Right Now!"

    StarStarStarStarStar
      Current Employee - Anonymous Employee in Akron, OH
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at AT&T full-time for more than 20 years

      Pros

      AT&T continually invests in our people. The company continually asks for employee feedback and takes action on it. AT&T continually pursues new growth markets which means there is always opportunity for those individuals here who embrace change.

      Cons

      We live in a place & time that is consistently changing so if an individual has difficulty with managing change this might not be the company to have your career with. However, for those who thrive on change & challenges - this place rocks!

      Advice to Management

      Keep doing what you are doing! So thankful that our C-levels want our feedback & take action. Additionally, programs for employees such as Leading With Distinction are clearly World Class so please keep 'em coming!

    • "Interesting company"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Manager - Construction & Engineering in Akron, OH
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I have been working at AT&T full-time for more than 20 years

      Pros

      Salary is decent, but the performance expectations vs the compensation does not match reality when you factor in tenure and education.

      Cons

      Time away from work is not considered in your performance. There is a micro-management culture they are still struggling to curtail.

      Advice to Management

      Work life balance needs to be better managed

    • "Shrug"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Business Account Executive in Akron, OH
      Doesn't Recommend
      Neutral Outlook
      Approves of CEO

      I have been working at AT&T full-time for more than 2 years

      Pros

      My favorite part about working for AT&T is the networking. I love meeting new customers and providing business solutions.

      Cons

      Unfortunately, I don't have the best manager. The company recently went through a re-org and is struggling to maintain order and establish structure. I'm currently looking for other opportunities. Also, as a salaried employee, there is no work life balance. You work 24/7.

      Advice to Management

      Get it together.

    • "Love Hate"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - CSS in Akron, OH
      Recommends
      Positive Outlook

      I have been working at AT&T full-time for more than 20 years

      Pros

      Paid, medical. The pay for outside techs is very very fair

      Cons

      Major micromanaging. Upper management can be ruthless to its employees.

      Advice to Management

      Stop giving techs time off for stupid things. Let the local management actually manage their techs. Hire local management from within so the know what they are talking about and not what you ( think ) they should know.

    • "Store Managers are overworked and underpaid - However, Sales Reps can make good money!"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Retail Management in Akron, OH
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at AT&T full-time for more than 4 years

      Pros

      Big company, good benefits, opportunity for advancement

      Cons

      Increased goals and responsibilies each year with decreased compensation. Also, there is a very large disconnect from upper management to what they expect from folks working in retail locations. Stores are far understaffed and this creates a lot of stress for managers.

    • Helpful (2)

      "Unfortunate"

      StarStarStarStarStar
      • Overall
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Retail Sales Consultant in Akron, OH
      Doesn't Recommend
      No opinion of CEO

      I worked at AT&T

      Pros

      Decent pay for an entry level position: If you are a top tier sales rep you can make $60K plus. Additionally, you get to work with the latest technologies in the wireless business. Most of the time you work with a lot of great co-workers.

      Cons

      No work/life balance, you have to deal with the most ridiculous customers who have this sense of entitlement I have never experienced anywhere at any time in my life, you get content with your position if you're a good rep. For instance you're making $60K which is more than either your assistant or store manager so you have no reason to get promoted and assume a lot more responsibility for a lot less pay. The absolute...

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      Advice to Management

      There is a huge disconnect between higher management and the "front lines" (retail channel). The fact that the people who are putting the most money in their pockets are the ones getting let go over surveys is asinine.

    Found 11 reviews