AT&T Assistant Manager Reviews | Glassdoor

AT&T Assistant Manager Reviews

Updated January 9, 2019
91 reviews

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Assistant Manager

3.4
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Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
56 Ratings

Employee Reviews

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Pros
Cons
  • "work/life balance non existent because there arent any resources to support your client(s) when taking time off" (in 1144 reviews)

  • "Long hours and absolutely NO WORK LIFE BALANCE" (in 335 reviews)

More Pros and Cons

  1. Helpful (1)

    "Assistant store manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Boca Raton, FL
    Current Employee - Assistant Store Manager in Boca Raton, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Good benefits such as tuition reimbursement, health care, vision, dental

    Cons

    Negative Work life balance
    Work hours are long


  2. "Started out well, ended very poorly."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in Duluth, MN
    Former Employee - Assistant Store Manager in Duluth, MN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 8 years)

    Pros

    Great pay compared to other similar jobs in the area.

    Cons

    Terrible medical benefits. If you work in a store your commission is mostly based on DirecTV but at&t had no clue how to run that company so it's a total goat rodeo that severely affects your pay and advancement opportunities. I'm white but they were blatantly racist and discriminatory. I had numerous managers fired for ethical violations and numerous managers that should've been but weren't. I was fired 9 days before my wife's scheduled c-section so that they wouldn't be short-handed during the holidays. If you're a customer, you better check your account over after visiting a store or making changes through customer service because they will stick it to you whenever it's convenient for them.

    Advice to Management

    Fix DirecTV before it pulls you understand. Fix the QIR investigation process. It shouldn't take over two months to fire a manager who's actively sexually harassing their employees.

  3. Helpful (1)

    "Assistant Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Sales Manager in Evansville, IN
    Former Employee - Assistant Sales Manager in Evansville, IN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    Great Benefits
    Great Money
    Lots of opportunities for certain employees

    Cons

    Horrible management in my area
    Lots of favoritism
    No room for implementing ideas
    Negative work environmeny
    0 work life balance

    Advice to Management

    Start caring about your employees, stop treating them as a number


  4. Helpful (1)

    "Not what it seems"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Columbus, OH
    Current Employee - Assistant Store Manager in Columbus, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Discount on wireless and wires services and benefits

    Cons

    The work life balance is non existent. Be prepared to politic your way into a decent position there as gossip, or just sheer ability to do someones job better can blackball you from the "Frat club" at any given moment. The coaching process here does more harm than good to sales reps as you are literally holding them accountable for freedom of choice by the customers.


  5. "Great company with great benefits!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Sales Manager
    Current Employee - Assistant Sales Manager
    Recommends
    Positive Outlook

    I have been working at AT&T full-time (More than 5 years)

    Pros

    50% off all products and services (exclusions)
    Great health & vision insurance
    Great pay and commission structure

    Cons

    LONG hours
    Retail
    Customers were not the greatest
    unrealistic expectations from higher management

    Advice to Management

    Listen to the frontline employees, they are in the line of fire and work their butts off for the company every day!


  6. "Overall has been a great experience, love the growth within the company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Houston, TX
    Current Employee - Assistant Manager in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T (More than 5 years)

    Pros

    Growth. Show what you’re made of and the rest is easy.

    Cons

    Shouldn’t have to interview for the same position when applying for a transfer.


  7. "It has been a life learning experience."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - ASM- Assistant Store Manager in La Mirada, CA
    Former Employee - ASM- Assistant Store Manager in La Mirada, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 8 years)

    Pros

    Always learning. Every month there is a training.

    Cons

    Pushes employees on hard sales. It’s almost to the point of going to a used car lot sales tactics.

    Advice to Management

    Most customers don’t like to be pushed into buying now, now. Don’t punish your representatives for that.

  8. "It's ok but could be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Tampa, FL
    Current Employee - Assistant Store Manager in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Pay is good. The employee discounts are great

    Cons

    Limited opportunities for career advancement unless you want to bounce state to state

    Advice to Management

    Stop allowing everyone to hire friends


  9. "Retail Assistant Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in San Jose, CA
    Former Employee - Assistant Store Manager in San Jose, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 8 years)

    Pros

    AT&T’s pay is decent. It has changed for the better.

    Cons

    AT&T commission is very inconsistent!


  10. "Assistant Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager
    Former Employee - Assistant Manager
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 8 years)

    Pros

    Good money, and benefits

    Cons

    My manager was horrible, he discriminated against me until he finally got me out the door. He was very Untrustworthy and unethical. He told all your business to sales rep and made you feel very little . Threaten my job daily if metrics wasn’t met. A very hostile work environment. I stated to hate my job the moment he took over the store. My 1st time ever making a mistake caused me my job. I invested 8 years of my life to a company that didn’t care anything about me.

    Advice to Management

    Be care who you hire to run your business. The particular store manager was the worst i ever crossed paths with. The turn over rate is super high at his loacation due to him being untrustworthy.