AT&T Reviews in Atlanta, GA | Glassdoor

AT&T Atlanta Reviews

Updated January 14, 2019
1,142 reviews

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Atlanta, GA Area

3.5
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
637 Ratings

1,142 Employee Reviews

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Pros
Cons
  • "work/life balance non existent because there arent any resources to support your client(s) when taking time off" (in 1144 reviews)

  • "Long hours and absolutely NO WORK LIFE BALANCE" (in 335 reviews)

More Pros and Cons

  1. "Current Employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant (General Management) in Atlanta, GA
    Current Employee - Assistant (General Management) in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    I work with a great team; with good management, great opportunity for continuous learning

    Cons

    ever evolving systems; sometimes without opportunity to learn the new system;

    Advice to Management

    Keep working on getting better; and transparencies


  2. "Senior Systems Integration Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Systems Integration Analyst in Atlanta, GA
    Former Contractor - Systems Integration Analyst in Atlanta, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AT&T as a contractor (More than 3 years)

    Pros

    Big company has lots of money and can pay good contract rates
    Longer workflow processes inherent in larger companies means more red tape and with that is the added benefit of more time to complete tasks.
    Good work/life balance as timelines are realistic
    Very good infrastructure in place and lots of support people to assist you.
    They allow a lot of remote work from home.
    Many experienced hires work here, colleagues are mostly mature, tactful. and polite. There are always exceptions to this.

    Cons

    They furlough you whenever they want, right before Christmas for example.
    You can be furloughed for a month, a week, days... whenever they want, without pay.
    They can make you take mandatory days off without much notice, hurting your paycheck significantly and turning your personal budget into a train wreck.
    You will never speak to upper management, they are way far removed and do not communicate down to subordinates. This means they are making decisions without any input from the team whose paychecks they are approving. This makes you feel straight up like a number or a cog in a wheel. Individual contribution doesn't seem recognized at all, as the wheel is too big. I only ever got to speak to one level up from me, my immediate manager. Upper mgmt rules with an iron fist. They make sweeping changes without regard to anyone, the only thing that matters is money. Projects will get funded in a wave and then unfunded like a rug getting pulled out. Department team meetings are a one-way communication top-down format discussion of a higher level manager plan that is too far removed from your day to day tasks to provide any cohesion to the corporate vision as they leave you with no action items and there is never any two-way communication involved. Instead you feel perpetually stuck under the "glass floor" running the engines as the managers walk above you in segregated factions deciding your career fate by a set of rules you are not privy to.

    Advice to Management

    Do a better job of getting feedback from the team and linked your day to day world view with the day-to-day responsibilities of your team.

    Are you the one doing all of the talking in your meetings ? If so you need to be asking questions of your team and letting them tell you whats going on in the day to day.

  3. Helpful (1)

    "AT&T Managed Hosting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technology Security in Atlanta, GA
    Former Employee - Technology Security in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 8 years)

    Pros

    AT&T is a great environment to work in they stress diversity and inclusion in the workplace. There is an emphasis on learning current technology and they reward employees generously with annually generous bonuses.

    Cons

    Because AT&T is a large company there's less chance to do a wide range of things and your duties tend to be more specifically defined.

    Advice to Management

    There's a good path to advancement. There are many mechanisms and supports in place to help in advancement of your career to the next level in management.


  4. "Enterprise Sales Perspective"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Solutions Executive in Atlanta, GA
    Current Employee - Client Solutions Executive in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T (More than 8 years)

    Pros

    -Coworkers and team camaraderie
    -World class products
    -Breadth of products amazing
    -benefits are mediocre

    Cons

    -Pay grades far below that of the competition for similar job titles
    -Below inflation annual pay raises even for top performers
    -Lack of accountability to the customer from nearly everyone group except for the sales teams (field technicians care and are very good)
    -work/life balance non existent because there arent any resources to support your client(s) when taking time off


  5. Helpful (10)

    "The next NOKIA: Toxic sinking ship. Run, far away."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Manager in Atlanta, GA
    Current Employee - Lead Manager in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    I’m giving this review two stars because when I started, it was a dream job - large budgets, autonomy, trust from leadership, customer-centric mentality, win-together mentality. Also, flexible hours and telecommuting opportunities for most teams. Not without challenges typical of a large matrixed, layered company but wanted to do great and be great. Used to encourage career development.

    Cons

    Ever since the DIRECTV merger, this company has gone down the tubes, fast. The work environment is so toxic and the customer service and product quality has gone down as a result. If you’re an AT&T customer and have noticed this, it’s because what your experiencing is a direct reflection of what is happening internally.

    Leadership (if you could call it that) is abysmal. The new normal is a competition on who can create the most pointless fire drills. Backstabbing, front stabbing, blatant disrespect for others, land grabbing, and battle of egos create daily mass chaos. Leadership only ever thinks weeks ahead let alone months or years ahead. Being demeaned by colleagues is a daily occurrence.

    The level of incompetence at a leadership level is truly astounding - VPs constantly being educated on the very function they are responsible for. Depth of knowledge for a function tends to end at “I use the internet” for someone who might lead a function within a digital team, for example.

    Innovation is a buzz word that is tossed around a lot but never really championed or celebrated. There are visionaries at the second management level but career development is no longer a thing at AT&T. Instead, second level managers spend most of their time explaining to Directors and above how to do their own job or explain the basics of what a particular team does.

    There is no chance a company in this much turmoil is going to beat the competition. If your ambitious, innovative, visionary, experienced and smart - this is not the place for you. Keep looking.

    Also, expect quarterly restructuring and lay-offs. If you want to work in marketing don’t bother unless you are from Los Angeles. Non-LA employees in marketing are treated like second-rate citizens and you won’t get promoted.

    Also, working mothers beware. You will be punished in many forms for taking maternity leave or for having kids, period. Know your rights.

    Advice to Management

    Officers, fire the majority of the leadership team under you. If you want to right the ship. Not hyperbole - it is common knowledge that the majority of your employee base places blame at the feet of leadership for the current chaos. Just ask anyone for their honest opinion.

    Stop hiring and promoting people who bring an antiquated point of view to the table. You will continue to lose that way.

    Strive to get back to pre-DTV days from a culture standpoint and build from there.

    Pay your people. Hire the best and pay them. You have the money.

    Promote your truly best people. You have a lot of Directors and VPs who add very little value.

    For context, I am not a disgruntled former employee - I am a current employee who has high performance ratings every year who is reluctantly looking to leave a company I used to love because of how poorly I’ve personally been treated and how toxic and chaotic it has become for all of my peers as well.


  6. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Approves of CEO

    I worked at AT&T full-time (Less than a year)

    Pros

    Good pay, nice schedule friendly staff

    Cons

    There are no cons I love it


  7. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Manager in Atlanta, GA
    Current Employee - Business Manager in Atlanta, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    Invests in their people, always innovating, leader in tech

    Cons

    Sometimes layoffs are frequent which can mess with morale, cycles through same management all over the place

    Advice to Management

    Great job. Promote younger leaders and have familiar leadership faces mentor them on what they know. Time to see some fresh faces

  8. "On site client service PM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Technical Project Manager in Atlanta, GA
    Former Employee - Senior Technical Project Manager in Atlanta, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Great salary room for growth

    Cons

    Poor work/life balance very political

    Advice to Management

    Improve work/life balance


  9. "Layoffs every 3-6 months but no media coverage"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Specialist Business Management in Atlanta, GA
    Current Employee - Senior Specialist Business Management in Atlanta, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    Pay, 401k, Opportunity to learn and grow, culture, diversity

    Cons

    Constant layoffs or forced retirements resulting in teams working lots of overtime and or not completing projects or just basis IT development on time or in budget or not at all in some cases

    Advice to Management

    Good managers overall but do not put pressure on teams to produce once you get rid of the people with most of the experience and institutional knowledge. All that does is cause employees to look for other opportunities, even at a pay cut.


  10. Helpful (1)

    "Not a company that cares about their employees."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Sales Manager in Atlanta, GA
    Former Employee - Senior Sales Manager in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 8 years)

    Pros

    You can be bad at your job and still be able to work there.

    Cons

    Low wages, expensive benefits, no upward mobility, frequent layoffs, no job security. no progressive thinking, good old boy mentality, not willing the to hire the best candidates just who you know matters. You want to grow with a company AT&T is not it. They will ask you to move with the job then when you moved they still will lay you off.

    Advice to Management

    Look at the best candidates for the job. Stop being so cheap when it comes to benefits and pay. Be more strategic and considerate about peoples lives when it comes to layoffs. Stop the good old boy hiring process. Stop posting jobs that has already been filled just so you can say you followed the processes. Do better when laying people off. Pay more in severance be more humble and understanding when your laying off laying off workers with 20+ experience.


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