AT&T Reviews in Atlanta, GA | Glassdoor

Find your next job here

AT&T Atlanta Reviews

Updated February 17, 2018
1,044 reviews

Filter

Filter

Atlanta, GA Area

3.6
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
574 Ratings

1,044 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • Poor work life balance if you have a family due to American working hours (in 1033 reviews)

  • Life consuming, no work life balance (in 297 reviews)

More Pros and Cons

  1. "Assistant Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Atlanta, GA
    Former Employee - Assistant Manager in Atlanta, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Great company culture. It is a great company to work for. I learned valuable skills and experience that helped me down the road.

    Cons

    I have no cons. It's a great company to work for. They have a great culture. They have great management.


  2. "Client Support Specialist Postion"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Support Specialist in Atlanta, GA
    Current Employee - Client Support Specialist in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    - Annual performance incentives
    - Work from home
    - Employee discounts

    Cons

    - Not a very strong work culture
    - Low job satisfactions

  3. "An Adventure."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources in Atlanta, GA
    Former Employee - Human Resources in Atlanta, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Strong company ethics. Excellent health benefits and 401 K. Opportunities are provided and in some cases one is able telecommute as needed.

    Cons

    Upsizing followed by downsizing and vice versa. Collaboration is key but due to Company size it still remains somewhat bureaucratic.


  4. "Constant fear of job security"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Current IT Employee in Atlanta, GA
    Current Employee - Current IT Employee in Atlanta, GA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Salary and opportunities to move within the company

    Cons

    a very toxic corporate culture introduced by SBC which was a company run by the CFO and bean counters.
    stress from twice a year layoffs in the name of rightsizing.
    very few perks outside of discounts for services offered by the company.
    No travel nor training budgets
    Consumed with a volume of irrelevance in the web based training they do provide.
    Entire campuses filled with smelly H1B workers supplanting American jobs. (Alpharetta GA)

    Advice to Management

    lay off the people who do not perform, but do not constantly threaten large swaths of people with corporate memos on a 6 month basis. it shows that we are all but pawns, even the high contributors.


  5. "Wireline Tech Good pay if you can deal with the wtf syndrome"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Wireline Technician in Alpharetta, GA
    Current Employee - Wireline Technician in Alpharetta, GA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Pay, benefits, discounts, plenty of hours

    Cons

    Cant order tools, if your late you could be fired, accident is your fault unless you prove otherwise (At&t prespective even if being rear ended/not at fault) Managers try to get you to do things that put you at risk for safety and if caught would get fired or suspended, rules change weekly without being convayed very well to the team, unrealistic efficiency numbers with unkown variables purely dedicated kn the customer contacting you before calling in for another tech to come out. If there are issues with an order, we talk with people overseas that dont always understand what we mean or dont pay attention, screw up the order more, take 2-3 hours just chatting through an ipad app while they attempt to fix issues, killing efficiency numbers while still not your fault/unknown variable.

    Advice to Management

    You dont listen to your techs, unknown variables do not prove a tech is bad with efficiency, system is still bad, Telling a tech they need to do better when its not their fault does nothing but waste time and pointless discussion while you dont listen. Tools are very important for a tech and we have been not able to order, drilling with drill bits rubbing through walls anymore, no standard on rules, radical rule changing causes confusion and causes techs be more in a whatever and will not take respect to management in this form.


  6. Helpful (1)

    "Good place to start"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Solutions Executive in Atlanta, GA
    Former Employee - Client Solutions Executive in Atlanta, GA
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at AT&T (More than 3 years)

    Pros

    - Pay
    - Good people
    - Work life balance

    Cons

    - Too much change
    - Management doesn't have a strong vision for the company
    - No company culture


  7. "Marketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Atlanta, GA
    Current Employee - Manager in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    cutting edge technology, great employees, telecommuting policy and free employee phone

    Cons

    constant layoffs, threats to move to Dallas but never committing to staying in Atlanta or to move which greatly adds to stress. GOOD executive leaders are leaving in droves and the remaining dept leads are incompetent boot lickers but they flatter the upper execs and so they remain. Its not a place to go if you want to work as a team and create a best in class product. Lots of focus on continuing education but no time or money to do it. At this point its like the walking dead with all the layoffs and fatigue.

    Advice to Management

    Figure out how to mitigate the damage done by the constant layoffs. Reduce the boot licker, non thinking leadership. Pay employees a fair market wage. Increase the bonus. It used to be around 15% and now its about 10%. You want top talent, then retain it.

  8. "Lead Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Manager in Atlanta, GA
    Current Employee - Lead Manager in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (Less than a year)

    Pros

    Stable company that is always looking into the future

    Cons

    Acts like a large corporation, talks the talk but doesn't walk the walk. Constantly re-organizing and surplussing people.

    Advice to Management

    Start listening to your employees more than telling them how happy they should be at AT&T.


  9. "AVP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Vice President in Atlanta, GA
    Current Employee - Assistant Vice President in Atlanta, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Pay, Benefits, Training, People, Values

    Cons

    Continuous acquisitions and downsizing. Big company bureaucracy

    Advice to Management

    Be transparent that advancement in corporate leadership requires a Dallas Texas work location, and be thoughtful as to whether that is the best long term strategy.


  10. "Incident Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Incident Manager in Atlanta, GA
    Current Employee - Incident Manager in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time

    Pros

    None, the job get worse every few months.

    Cons

    Micromanaging Managers, having tantrums over every typo, the job is a hostel work environment. I honestly feel Like I am stuck in a third world sweatshop, ran by lunatics. Reason and Common sense and ITIL standard processes are a joke, everything is a one off an d the Incident Managers are set up to fail.

    Advice to Management

    Replace your Management, and keep talk to your incident Managers. Create standard processes and enforce them, remove the Yes Men from the higher ranks that undermine the standard processes.


Showing 1,044 of 17,482 reviews
Reset Filters