AT&T Reviews in Austin, TX | Glassdoor

AT&T Austin Reviews

Updated November 7, 2017
208 reviews

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Austin, TX

3.5
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Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
100 Ratings

208 Employee Reviews

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Pros
Cons
  • little work life balance opportunity (in 997 reviews)

  • No Work Life Balance you'll trade time for (in 285 reviews)

More Pros and Cons

  1. "Install internet, tv, phone and sattilite dish"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in Austin, TX
    Current Employee - U-Verse Premises Technician in Austin, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Benefits good pay compared to other telecom companies

    Cons

    AT&T makes it difficult to get out of this position or move up.


  2. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Product Marketing Manager - Sponsorships in Austin, TX
    Current Employee - Lead Product Marketing Manager - Sponsorships in Austin, TX
    Recommends
    Positive Outlook

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Unlimited opportunities, fantastic benefits, high integrity, high investment in employee development

    Cons

    limited opportunity to telecommute, centralizing jobs in Dallas, Atlanta and LA, heavy emphasis on being willing to relocate frequently and with little notice, annual force reductions to keep shareholders and margins happy

  3. Helpful (1)

    "Retail Sales Consultant great company. Enjoyed my time there"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Austin, TX
    Former Employee - Retail Sales Consultant in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    I made a really good amount of money there. was treated VERY FAIRLY by the company. Had a great work environment. Lots of room for advancement. Gave me great training!

    Cons

    Some of the compensation packages were a bit cheap for how much money I was making the company. A few times I was advised to do something that was not necessarily in the customers best interest...it made me really uncomfortable.


  4. "NOC Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Associate in Austin, TX
    Current Employee - Network Associate in Austin, TX
    Doesn't Recommend
    Negative Outlook

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Good pay and good management staff

    Cons

    Lay offs, budgeting concerns, rotating work schedules

    Advice to Management

    None


  5. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Premise Technician in Austin, TX
    Current Employee - Premise Technician in Austin, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    They really offer great health and 401k benefits. The hours are not horrible either with pay that increases with chances to make bonuses and end of year company bonus.

    Cons

    Same as most jobs that have metrics they follow doesn't always meet in the middle with real results of technicians.

    Advice to Management

    Need to trust managers to do their job right with less metrics dictating things. If not, why are they there just to tell technicians what they already can see in metric form.


  6. "Prem Tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech in Austin, TX
    Current Employee - Tech in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Get your own truck and a fuel card. If your numbers are ok you can go on home dispatch and dont have to waste your own gas driving to work.

    Cons

    As with any company you have good and bad managers. Good Techs and bad techs. No room to move anywhere in the company. Management is horrible and would write techs up at every opportunity if allowed. The union has lost much of its power and the only people who actually have any real protection are IR and Splicers. If ATT had their way they would fire every field tech and contract all the work out. No transparency with management at all. Nothing is disclosed to Techs or the union until you are either being written up or fired.

    Advice to Management

    There is no advice I can give that can fix the culture that exists within management.


  7. "Great Place To Work!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    Current Contractor - Anonymous Contractor in Austin, TX
    Current Contractor - Anonymous Contractor in Austin, TX
    Recommends

    I have been working at AT&T as a contractor

    Pros

    They really foster an environment of inclusiveness here. Nobody will let you fail at any task.

    Cons

    Not a lot of career paths for contractors.

  8. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Austin, TX
    Former Employee - Retail Sales Associate in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T part-time (More than a year)

    Pros

    Great Company. Worked here during college and loved my store.

    Cons

    Pushed to meet goals and sales when sometimes the traffic isn't there


  9. "Senior Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Austin, TX
    Former Employee - Senior Manager in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Great benefit and bonus structure

    Cons

    Very large company, can get lost or feel like human capital


  10. "Corporate pastor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Agent in Austin, TX
    Former Employee - Technical Support Agent in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    I don't remember them ever missing a payday. 401K matching. Insurance. We were allowed to work under a roof with mostly working A/C.

    Cons

    Unless you generate revenue, they could care less about you, and even then it has to be 6+ figures. Every quarter or two they figured out another way to cut more corners. Every once in a while they'd take away something big and give back something small like they were doing us some kind of favor. Meanwhile, they're still making record profits. Our workload was always stressful and though they projected we would need more staff to handle the workload, they never hired enough to meet that requirement. Only to replace people that quit, minus a few. Had us create a new tech tool for them under the guise that it was to "help" us out. It helped us out of a job. They laid off most of our crew once we perfected the tool so they could replace us with part-time college kids with zero tech skills. Even though they kept promising us that we would not be losing our jobs. Almost zero opportunity for advancement. Anybody who did get promoted never got a raise or a new job title. Just different job description. At least half of them were schmoozing BSers, unfit for the task. Almost everybody else was denied transfer out and when people decided to look for work elsewhere, the Boss was notorious for telling potential future employers that employee was not eligible for re-hire, regardless of how they left. Typical corporate circus.

    Advice to Management

    Think for yourself. If you can sleep ok, question your moral boundaries. Find a good therapist. Search for a more fulfilling career.


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