AT&T Reviews in Austin, TX | Glassdoor

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AT&T Austin Reviews

Updated January 19, 2018
213 reviews

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Austin, TX

3.4
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Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
101 Ratings

213 Employee Reviews

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Pros
Cons
  • Poor work life balance if you have a family due to American working hours (in 1038 reviews)

  • Life consuming, no work life balance (in 298 reviews)

More Pros and Cons

  1. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Product Marketing Manager - Sponsorships in Austin, TX
    Current Employee - Lead Product Marketing Manager - Sponsorships in Austin, TX
    Recommends
    Positive Outlook

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Unlimited opportunities, fantastic benefits, high integrity, high investment in employee development

    Cons

    limited opportunity to telecommute, centralizing jobs in Dallas, Atlanta and LA, heavy emphasis on being willing to relocate frequently and with little notice, annual force reductions to keep shareholders and margins happy


  2. "Steady work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Austin, TX
    Former Employee - Customer Service Representative in Austin, TX
    Recommends

    I worked at AT&T full-time (More than a year)

    Pros

    They had lots of free stuff for employees to boost moral. They had tons of overtime offered if you ever wanted it.

    Cons

    Most popular vacation days are already taking super early in the year, hard to get the days off you want.

    Advice to Management

    Keep the employees that work hard.

  3. Helpful (1)

    "The good times are gone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Good pay, good benefits, large internal network, promoted diversity

    Cons

    Downsizing, restructure, lack of promotion, lack of training

    Advice to Management

    It was previously a great place to work. Enormous change and restructure has destroyed everything the company used to be about.


  4. "good to use for a stepping stone, definitely not a career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Austin, TX
    Former Employee - Retail Sales Consultant in Austin, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Very Good benefits package, face to face interactions with customer, base pay plus commission, amazing 401k benefits, and great PTO

    Cons

    Horrible management, even worse area managers, managers also dont get paid unless the stores hit 50% of their goals as a team which can lead to some very uncomfortable micromanaging, and can cause people to get written up for very small things (not greeting a customer by the time they hit the door mat) . Daily i would listen to managers talk to employees as if they were less than, calling them names and taunting them for not meeting sales goals. not a very professional company. not much room for advancement. high school environment. VERY STRESSFUL. NO SICK DAYS. Commissions are lowered every year. when I started 3 years ago I would gross at around 3000$. in 2017 my highest check was about 1700$ with surpassing all of my goals. Work every weekend (best days to make money are saturday and sunday.)

    Advice to Management

    Instead of discouraging employees for not meeting sales quotas possibly show them how they can improve, motivate them. After all you need them to get paid, so act like it.


  5. "Sr. Network Design Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Benefits, bonuses, telecommute, pay, training.

    Cons

    Immediate supervisor difficult to work for.

    AT&T Response

    Jan 5, 2018 – Human Resources

    Thank you for your feedback and acknowledging the pay, benefits and training we pride ourselves on. Know that your feedback is appreciated and heard.


  6. Helpful (2)

    "Seems better from the outside"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Austin, TX
    Current Employee - Retail Sales Consultant in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Money can be OK at times. Health Vision and Dental insurance is top notch. 401k match at 6% is cool

    Cons

    Work life balance sucks. New employees will always close and work weekends. After 3yrs I still have to work nights and weekends. Comp plan changes often and never to pay you more. Management turnover is excessive.hiring of first time managers is cool but they tend to have this “strong arm” Ima write you up mentality. Excessive pressure to hit outrageous monthly quotas.

    Advice to Management

    Treat your top sales people better. Better work life balance lead to happy employees


  7. "Install internet, tv, phone and sattilite dish"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in Austin, TX
    Current Employee - U-Verse Premises Technician in Austin, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Benefits good pay compared to other telecom companies

    Cons

    AT&T makes it difficult to get out of this position or move up.

  8. Helpful (1)

    "Retail Sales Consultant great company. Enjoyed my time there"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Austin, TX
    Former Employee - Retail Sales Consultant in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    I made a really good amount of money there. was treated VERY FAIRLY by the company. Had a great work environment. Lots of room for advancement. Gave me great training!

    Cons

    Some of the compensation packages were a bit cheap for how much money I was making the company. A few times I was advised to do something that was not necessarily in the customers best interest...it made me really uncomfortable.


  9. "NOC Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Associate in Austin, TX
    Current Employee - Network Associate in Austin, TX
    Doesn't Recommend
    Negative Outlook

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Good pay and good management staff

    Cons

    Lay offs, budgeting concerns, rotating work schedules

    Advice to Management

    None


  10. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Premise Technician in Austin, TX
    Current Employee - Premise Technician in Austin, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    They really offer great health and 401k benefits. The hours are not horrible either with pay that increases with chances to make bonuses and end of year company bonus.

    Cons

    Same as most jobs that have metrics they follow doesn't always meet in the middle with real results of technicians.

    Advice to Management

    Need to trust managers to do their job right with less metrics dictating things. If not, why are they there just to tell technicians what they already can see in metric form.


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