AT&T Reviews in Austin, TX | Glassdoor

AT&T Austin Reviews

Updated October 9, 2018
226 reviews

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Austin, TX

3.0
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
107 Ratings

226 Employee Reviews

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Pros
Cons
  • "Poor work life balance if you have a family due to American working hours" (in 1115 reviews)

  • "Long hours and absolutely NO WORK LIFE BALANCE" (in 325 reviews)

More Pros and Cons

  1. Helpful (1)

    "Retail Sales Consultant great company. Enjoyed my time there"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Austin, TX
    Former Employee - Retail Sales Consultant in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    I made a really good amount of money there. was treated VERY FAIRLY by the company. Had a great work environment. Lots of room for advancement. Gave me great training!

    Cons

    Some of the compensation packages were a bit cheap for how much money I was making the company. A few times I was advised to do something that was not necessarily in the customers best interest...it made me really uncomfortable.


  2. "Ok place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Souring Specialist in Austin, TX
    Former Employee - Senior Souring Specialist in Austin, TX
    Doesn't Recommend
    Positive Outlook

    I worked at AT&T full-time (More than 10 years)

    Pros

    Good benefits, fair pay. Great opportunities to learn.

    Cons

    Not good for career advancement, unless you're on a college plan.

    Advice to Management

    Develop your people so that they can grow and advance. Don't be so hard on everyone.

  3. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Austin, TX
    Current Employee - Retail Sales Consultant in Austin, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    -great pay
    -networking
    -learn a lot

    if you can sell and know how to play the game you can make good money here. You just need the right attitude and be ready to deal with all kinds of people.

    Cons

    -long hours
    -work weekends if you are new
    -micromanagement at times


  4. "They will always find a way to NOT pay you."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Austin, TX
    Current Employee - Sales Manager in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Lots of downtime. And if you're great at sling it's easy.

    Cons

    You can do your job well but there are always problems out of your control that will impact your productivity negatively. They do not have their ducks in a row.

    Advice to Management

    Stop trying to create new ways to pay sales reps less than they deserve.


  5. "Toxic Workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Austin, TX
    Former Employee - Software Engineer in Austin, TX
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at AT&T full-time (Less than a year)

    Pros

    The computer systems and overall technical efficiency at this division of AT&T is impressive. They are on top of the cyber-security game.

    Cons

    In this office, you have two older white males running everything. There is no HR department. These guys have zero communication skills, personal grandiosity and overall bad practices when it comes to hiring and resolving issues. If there are rules that need to be followed, you will find out when you break them. No comradery, no conversation really. Uptight, quiet 1984 environment. Almost all male. In subsequent job interviews, other IT professionals commented to me on the toxic environment at AT&T Security without knowing of my experience at all. This place has a reputation. I still feel sick to my stomach remembering it.

    Advice to Management

    Take away hiring decisions from IT security managers. They have no idea what they are doing and you are exposing AT&T to litigation.


  6. "Retail Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Austin, TX
    Former Employee - Retail Sales Consultant in Austin, TX
    Doesn't Recommend
    Neutral Outlook

    I worked at AT&T full-time (More than 3 years)

    Pros

    Unionized and easy to manage schedule bidding.

    Cons

    Compensation metrics increased with technology acquisitions, such as home security and automation and change in plans. In order to meet the same commission payout, the amount of sales skyrocketed and became dependent on one another, so not hitting one of them meant a huge loss.


  7. "Quality Assurance Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Staff in Austin, TX
    Former Employee - Staff in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Vacation time, decent salary and depending on organization and who you know you might have a good chance of promotion.

    Cons

    Culture, Upper Management, Cut-Throat environment of who you know and not what you know. It's a culture of shareholder value and employees are disposable. Hated getting up to go to work the last 10 years of my career.

    Advice to Management

    Go back to how you treated employees in the 70s-80s

  8. Helpful (1)

    "Spec-Technical Customer Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Agent in Austin, TX
    Former Employee - Call Center Agent in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at AT&T part-time (More than a year)

    Pros

    -The other employees were kind

    Cons

    -Management didn’t care about our well being
    -It didn’t matter how hard you worked, you never got a raise (even if you got a higher job role)
    -They would get mad if you took a day off

    Advice to Management

    You have to care about your agents. You can’t just care about the profit they bring you.


  9. Helpful (1)

    "Customer Service Sales Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Austin, TX
    Current Employee - Customer Service Representative in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T full-time (Less than a year)

    Pros

    You get paid every two weeks. Discounts on services, 50% off phone bill.

    Cons

    The training class doesn’t prepare you for the actual job. You spend more time doing pointless things then getting training to actually be successful for your position. The title says “Customer Service Sales Rep” you’re basically just a customer service rep. They expect you to offer on every call but some instances an offer isn’t even the solution to the customer problem. They will give you ten different stories before you finally get a halfway truth. You’re micromanage. You don’t get but 2 days of vacation after 90 days. If you have an emergency during the first 90 days you may want to just quit they don’t show sympathy. The union is useless. Commission structure is horrible. It’s capped so the max you make is 1500 and you have to slave over that. Sometimes your sales don’t get counted and you lose money. They’ll withhold telling you about commission until you’re in nesting after you have completed a month of training. They will harass you if you’re not selling and treat you like a child. It’s only 78 people in the call center and the turnover rate is high. If you need a check it’s cool if you value sanity and want to make real money work in the store. Last word of advice once you meet your metrics stop don’t continue selling you don’t get to keep any extra money it’s all for AT&T. When they say $1500 they truly mean it.

    Advice to Management

    Change the commission structure to uncapped and the way the metrics are set up. Also make a more comprehensive training that will be beneficial to the actual job employees will be performing. And finally just change the title to customer service cause it’s limited sales and it’s misleading to people who have actually done sales before.


  10. "Retail sales consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Austin, TX
    Former Employee - Retail Sales Consultant in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Very good benefits, I was very honored to work with such great teams on both upper management and co workers.
    Great pay.

    Cons

    Work-Life balance, the amount of changes happening all at once.

    Advice to Management

    Comunicate how the many changes are burning out employees.
    I understand the company’s vision to be more than a cellphone provider but ultimately its backfiring since there’s no clear support when issues with the home services happen.
    There’s a huge disconnect between retail and installers and also customer service.


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