AT&T Reviews in Austin, TX | Glassdoor

AT&T Austin Reviews

Updated April 18, 2018
218 reviews

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Austin, TX

3.5
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Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
104 Ratings

218 Employee Reviews

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Pros
Cons
  • Poor work life balance if you have a family due to American working hours (in 1081 reviews)

  • very long hours; no work-life balance (in 312 reviews)

More Pros and Cons

  1. "Retail sales consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Austin, TX
    Former Employee - Retail Sales Consultant in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Very good benefits, I was very honored to work with such great teams on both upper management and co workers.
    Great pay.

    Cons

    Work-Life balance, the amount of changes happening all at once.

    Advice to Management

    Comunicate how the many changes are burning out employees.
    I understand the company’s vision to be more than a cellphone provider but ultimately its backfiring since there’s no clear support when issues with the home services happen.
    There’s a huge disconnect between retail and installers and also customer service.


  2. "Ok for a J.O.B"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Medical, dental, Vision benefits and pay is OK

    Cons

    Management needs to be trained, Union needs to be stronger

    Advice to Management

    dont let sales dictate who becomes a team lead

  3. "Network Technical support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Technical Support Agent in Austin, TX
    Current Employee - Network Technical Support Agent in Austin, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T part-time (More than a year)

    Pros

    This is a real good job while going to school because they are real flexible with you school hours and can work with a schedule you would like to work.

    Cons

    This is a call center so there is a lot of calls that you will receive back to back and real strict in clocking in and out for start and end of your shift, breaks, and lunches. Also if hired as a contractor or part time you don't get any paid time off.

    Advice to Management

    na


  4. "Lots of perks, hard to get raises"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Solutions Executive in Austin, TX
    Current Employee - Client Solutions Executive in Austin, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    Huge company, lots of opportunity. Tuition reimbursement and retirement plan. AT&T has a presence in almost every city in the country.

    Cons

    The only way to get a decent raise is to leave and then come back. In the business division, external hires are brought in at a much higher salary than the internal employees who have promoted up from the bottom.

    Advice to Management

    Provide equal pay to current employees vs outside hires


  5. Helpful (1)

    "Profit Driven, No regard for employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service/Sales in Austin, TX
    Former Employee - Customer Service/Sales in Austin, TX
    Doesn't Recommend
    Negative Outlook

    I worked at AT&T full-time (More than a year)

    Pros

    Competitive pay, benefits, and bonus plans.

    Cons

    Unethical sales practices; They promote lying to customers to get sales; You're constantly being reminded how easy it is to get fired;

    Advice to Management

    Focus on actual customer service and product development/support, and not 100% on sales.


  6. "Steady work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Austin, TX
    Former Employee - Customer Service Representative in Austin, TX
    Recommends

    I worked at AT&T full-time (More than a year)

    Pros

    They had lots of free stuff for employees to boost moral. They had tons of overtime offered if you ever wanted it.

    Cons

    Most popular vacation days are already taking super early in the year, hard to get the days off you want.

    Advice to Management

    Keep the employees that work hard.


  7. Helpful (1)

    "The good times are gone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Good pay, good benefits, large internal network, promoted diversity

    Cons

    Downsizing, restructure, lack of promotion, lack of training

    Advice to Management

    It was previously a great place to work. Enormous change and restructure has destroyed everything the company used to be about.

  8. "good to use for a stepping stone, definitely not a career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Austin, TX
    Former Employee - Retail Sales Consultant in Austin, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Very Good benefits package, face to face interactions with customer, base pay plus commission, amazing 401k benefits, and great PTO

    Cons

    Horrible management, even worse area managers, managers also dont get paid unless the stores hit 50% of their goals as a team which can lead to some very uncomfortable micromanaging, and can cause people to get written up for very small things (not greeting a customer by the time they hit the door mat) . Daily i would listen to managers talk to employees as if they were less than, calling them names and taunting them for not meeting sales goals. not a very professional company. not much room for advancement. high school environment. VERY STRESSFUL. NO SICK DAYS. Commissions are lowered every year. when I started 3 years ago I would gross at around 3000$. in 2017 my highest check was about 1700$ with surpassing all of my goals. Work every weekend (best days to make money are saturday and sunday.)

    Advice to Management

    Instead of discouraging employees for not meeting sales quotas possibly show them how they can improve, motivate them. After all you need them to get paid, so act like it.


  9. "Sr. Network Design Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Benefits, bonuses, telecommute, pay, training.

    Cons

    Immediate supervisor difficult to work for.

    AT&T Response

    Jan 5, 2018 – Human Resources

    Thank you for your feedback and acknowledging the pay, benefits and training we pride ourselves on. Know that your feedback is appreciated and heard.


  10. Helpful (2)

    "Seems better from the outside"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Austin, TX
    Current Employee - Retail Sales Consultant in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Money can be OK at times. Health Vision and Dental insurance is top notch. 401k match at 6% is cool

    Cons

    Work life balance sucks. New employees will always close and work weekends. After 3yrs I still have to work nights and weekends. Comp plan changes often and never to pay you more. Management turnover is excessive.hiring of first time managers is cool but they tend to have this “strong arm” Ima write you up mentality. Excessive pressure to hit outrageous monthly quotas.

    Advice to Management

    Treat your top sales people better. Better work life balance lead to happy employees


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