AT&T Reviews in Austin, TX | Glassdoor

AT&T Austin Reviews

Updated August 22, 2017
217 reviews

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Austin, TX Area

3.4
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
105 Ratings

217 Employee Reviews

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Pros
Cons
  • little work life balance opportunity (in 970 reviews)

  • No Work Life Balance you'll trade time for (in 277 reviews)

More Pros and Cons

  1. "Great Place To Work!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    Current Contractor - Anonymous Contractor in Austin, TX
    Current Contractor - Anonymous Contractor in Austin, TX
    Recommends

    I have been working at AT&T as a contractor

    Pros

    They really foster an environment of inclusiveness here. Nobody will let you fail at any task.

    Cons

    Not a lot of career paths for contractors.


  2. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Austin, TX
    Former Employee - Retail Sales Associate in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T part-time (More than a year)

    Pros

    Great Company. Worked here during college and loved my store.

    Cons

    Pushed to meet goals and sales when sometimes the traffic isn't there

  3. "Senior Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Austin, TX
    Former Employee - Senior Manager in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Great benefit and bonus structure

    Cons

    Very large company, can get lost or feel like human capital


  4. "Corporate pastor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Agent in Austin, TX
    Former Employee - Technical Support Agent in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    I don't remember them ever missing a payday. 401K matching. Insurance. We were allowed to work under a roof with mostly working A/C.

    Cons

    Unless you generate revenue, they could care less about you, and even then it has to be 6+ figures. Every quarter or two they figured out another way to cut more corners. Every once in a while they'd take away something big and give back something small like they were doing us some kind of favor. Meanwhile, they're still making record profits. Our workload was always stressful and though they projected we would need more staff to handle the workload, they never hired enough to meet that requirement. Only to replace people that quit, minus a few. Had us create a new tech tool for them under the guise that it was to "help" us out. It helped us out of a job. They laid off most of our crew once we perfected the tool so they could replace us with part-time college kids with zero tech skills. Even though they kept promising us that we would not be losing our jobs. Almost zero opportunity for advancement. Anybody who did get promoted never got a raise or a new job title. Just different job description. At least half of them were schmoozing BSers, unfit for the task. Almost everybody else was denied transfer out and when people decided to look for work elsewhere, the Boss was notorious for telling potential future employers that employee was not eligible for re-hire, regardless of how they left. Typical corporate circus.

    Advice to Management

    Think for yourself. If you can sleep ok, question your moral boundaries. Find a good therapist. Search for a more fulfilling career.


  5. "technical support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Tech Support Representative in Austin, TX
    Current Contractor - Tech Support Representative in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T as a contractor (More than a year)

    Pros

    Gives me great school and work flexibility.

    Cons

    There is very heavy traffic around this area.


  6. "Tech opportunities with a large company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Principal Member of Technical Staff in Austin, TX
    Former Employee - Principal Member of Technical Staff in Austin, TX
    Recommends
    Neutral Outlook

    I worked at AT&T (More than 10 years)

    Pros

    Stimulating colleagues provide an atmosphere that promotes technical growth.
    Both formal and informal training opportunities exist for those interested in career enhancement.

    Cons

    The current year (2017) is one of many organizational changes due to company acquisitions. Business and technical practices need to be aligned, and there is some concern about redundancies between AT&T and the acquired businesses.

    Technical development is usually done by third-party contract companies, with testing, oversight, and management performed by in-house employees, most recently using and AGILE framework. This is a 'con' only if you want a lot of hands-on development work.

    Advice to Management

    If you are a manager responsible for remote employees, due your utmost to keep them closely aligned with team efforts and activity. Collaboration via web-based teleconferencing can become a stale experience.


  7. "Prem Tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in Austin, TX
    Current Employee - U-Verse Premises Technician in Austin, TX
    Recommends
    Positive Outlook

    I have been working at AT&T full-time (More than a year)

    Pros

    It's a great company to work for. They offer extensive training and the benefits are amazing. Everyone works as a team and you always provided the resources to do your job and to continue with your carrier.

    Cons

    Length of time that it takes for you to have the opportunity to move into a different field.

  8. "Mobility Sales Sevice Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Neutral Outlook

    I worked at AT&T full-time (Less than a year)

    Pros

    Awesome leadership and work atmosphere

    Cons

    Trying to convert problem-resolution calls to sales can be quite challenging

    Advice to Management

    Continue to be great


  9. Helpful (2)

    "Retail Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Austin, TX
    Current Employee - Retail Sales Consultant in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (Less than a year)

    Pros

    As long as you know what you're doing, understand the Comp structure properly, you can easily make 50k+ a year.

    Cons

    No life balance guaranteed, and micromanaging is ridiculous. You will be coached 3-5 times per day and it will all be documented and even at my 150% quota achievment every month, i still get yelled at and job threatened

    Advice to Management

    show some respect and value the employees that are the whole reason your company doesn't instantly crash and fail without us.


  10. "King Kong of Telecom."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Systems Architect in Austin, TX
    Former Employee - Senior Systems Architect in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Large scale, large budget projects. Great industry name recognition. Headed towards modernization. Comprehensive benefits packages and significant company discounts for management. (Any one not union)

    Cons

    Decades of process, infrastructure, and groupthink to wade through. Even modernization projects coated in decades old cruft. The vast scale of organizations means you are subject to general edicts that don't often make sense for your project.

    Advice to Management

    More autonomy at the edge, groups struggle to perform when subject to vertical commandments.


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