AT&T Reviews in Austin, TX | Glassdoor

AT&T Austin Reviews

Updated June 15, 2018
235 reviews

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Austin, TX Area

3.3
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
112 Ratings

235 Employee Reviews

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Pros
  • "Pay and benefits are better than I’ve ever dreamed imaginable" (in 890 reviews)

  • "There is a proper work life balance" (in 503 reviews)

Cons
  • "Poor work life balance if you have a family due to American working hours" (in 1082 reviews)

  • "very long hours; no work-life balance" (in 312 reviews)

More Pros and Cons

  1. "Retail sales consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Austin, TX
    Former Employee - Retail Sales Consultant in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Very good benefits, I was very honored to work with such great teams on both upper management and co workers.
    Great pay.

    Cons

    Work-Life balance, the amount of changes happening all at once.

    Advice to Management

    Comunicate how the many changes are burning out employees.
    I understand the company’s vision to be more than a cellphone provider but ultimately its backfiring since there’s no clear support when issues with the home services happen.
    There’s a huge disconnect between retail and installers and also customer service.


  2. "Customer Service Sales Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Austin, TX
    Current Employee - Customer Service Representative in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T full-time (Less than a year)

    Pros

    You get paid every two weeks. Discounts on services, 50% off phone bill.

    Cons

    The training class doesn’t prepare you for the actual job. You spend more time doing pointless things then getting training to actually be successful for your position. The title says “Customer Service Sales Rep” you’re basically just a customer service rep. They expect you to offer on every call but some instances an offer isn’t even the solution to the customer problem. They will give you ten different stories before you finally get a halfway truth. You’re micromanage. You don’t get but 2 days of vacation after 90 days. If you have an emergency during the first 90 days you may want to just quit they don’t show sympathy. The union is useless. Commission structure is horrible. It’s capped so the max you make is 1500 and you have to slave over that. Sometimes your sales don’t get counted and you lose money. They’ll withhold telling you about commission until you’re in nesting after you have completed a month of training. They will harass you if you’re not selling and treat you like a child. It’s only 78 people in the call center and the turnover rate is high. If you need a check it’s cool if you value sanity and want to make real money work in the store. Last word of advice once you meet your metrics stop don’t continue selling you don’t get to keep any extra money it’s all for AT&T. When they say $1500 they truly mean it.

    Advice to Management

    Change the commission structure to uncapped and the way the metrics are set up. Also make a more comprehensive training that will be beneficial to the actual job employees will be performing. And finally just change the title to customer service cause it’s limited sales and it’s misleading to people who have actually done sales before.

  3. "Stressful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Prem Tech in Round Rock, TX
    Current Employee - Prem Tech in Round Rock, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great pay, better pay if you go on loan. Some days are easier than others. Take lunch whenever you have time during the day.

    Cons

    Micro managed. Job can make you sick due to stress. Most people don’t like holes drilled in homes. You have to do that on 80% of jobs.


  4. "Network Technical support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Technical Support Agent in Austin, TX
    Current Employee - Network Technical Support Agent in Austin, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T part-time (More than a year)

    Pros

    This is a real good job while going to school because they are real flexible with you school hours and can work with a schedule you would like to work.

    Cons

    This is a call center so there is a lot of calls that you will receive back to back and real strict in clocking in and out for start and end of your shift, breaks, and lunches. Also if hired as a contractor or part time you don't get any paid time off.

    Advice to Management

    na


  5. "Ok for a J.O.B"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Medical, dental, Vision benefits and pay is OK

    Cons

    Management needs to be trained, Union needs to be stronger

    Advice to Management

    dont let sales dictate who becomes a team lead


  6. "Lots of perks, hard to get raises"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Solutions Executive in Austin, TX
    Current Employee - Client Solutions Executive in Austin, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    Huge company, lots of opportunity. Tuition reimbursement and retirement plan. AT&T has a presence in almost every city in the country.

    Cons

    The only way to get a decent raise is to leave and then come back. In the business division, external hires are brought in at a much higher salary than the internal employees who have promoted up from the bottom.

    Advice to Management

    Provide equal pay to current employees vs outside hires


  7. Helpful (1)

    "Profit Driven, No regard for employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service/Sales in Austin, TX
    Former Employee - Customer Service/Sales in Austin, TX
    Doesn't Recommend
    Negative Outlook

    I worked at AT&T full-time (More than a year)

    Pros

    Competitive pay, benefits, and bonus plans.

    Cons

    Unethical sales practices; They promote lying to customers to get sales; You're constantly being reminded how easy it is to get fired;

    Advice to Management

    Focus on actual customer service and product development/support, and not 100% on sales.

  8. "Steady work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Austin, TX
    Former Employee - Customer Service Representative in Austin, TX
    Recommends

    I worked at AT&T full-time (More than a year)

    Pros

    They had lots of free stuff for employees to boost moral. They had tons of overtime offered if you ever wanted it.

    Cons

    Most popular vacation days are already taking super early in the year, hard to get the days off you want.

    Advice to Management

    Keep the employees that work hard.


  9. Helpful (1)

    "The good times are gone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Good pay, good benefits, large internal network, promoted diversity

    Cons

    Downsizing, restructure, lack of promotion, lack of training

    Advice to Management

    It was previously a great place to work. Enormous change and restructure has destroyed everything the company used to be about.


  10. "good to use for a stepping stone, definitely not a career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Austin, TX
    Former Employee - Retail Sales Consultant in Austin, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Very Good benefits package, face to face interactions with customer, base pay plus commission, amazing 401k benefits, and great PTO

    Cons

    Horrible management, even worse area managers, managers also dont get paid unless the stores hit 50% of their goals as a team which can lead to some very uncomfortable micromanaging, and can cause people to get written up for very small things (not greeting a customer by the time they hit the door mat) . Daily i would listen to managers talk to employees as if they were less than, calling them names and taunting them for not meeting sales goals. not a very professional company. not much room for advancement. high school environment. VERY STRESSFUL. NO SICK DAYS. Commissions are lowered every year. when I started 3 years ago I would gross at around 3000$. in 2017 my highest check was about 1700$ with surpassing all of my goals. Work every weekend (best days to make money are saturday and sunday.)

    Advice to Management

    Instead of discouraging employees for not meeting sales quotas possibly show them how they can improve, motivate them. After all you need them to get paid, so act like it.


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