AT&T Reviews in Austin, TX | Glassdoor

AT&T Austin Reviews

Updated February 3, 2017
198 reviews

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Austin, TX Area

3.2
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
94 Ratings

198 Employee Reviews

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Pros
  • Good pay and benefits (this also depends on how good you are at your work) (in 712 reviews)

  • Great benefits along with a flexible work life balance makes this a great job for someone who is both a student and employee (in 397 reviews)

Cons
  • Work/life balance is touch because I was in sales - thats just how it is (in 841 reviews)

  • Absolutely no work-life balance (in 242 reviews)

More Pros and Cons

  1. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Account Manager in Austin, TX
    Current Employee - Business Account Manager in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Benefits, time off, and not micromanaged!

    Cons

    No cons at this time

    Advice to Management

    Keep up the great work!!


  2. "PPDE"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at AT&T (More than 10 years)

    Pros

    Fairly stable for 20 years

    Cons

    Layoffs based on location not performance

    Advice to Management

    Have more concern for employees


  3. "Lots of changes happening"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Specialist in Austin, TX
    Current Employee - Service Specialist in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Good benefits and many positions within company to move to. Positiions all over the country.

    Cons

    management and lack of employee care. morale continues to flounder in the retail environment.


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  5. "Overall good company..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Austin, TX
    Current Employee - Retail Sales Consultant in Austin, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Decent pay, job security, great benefits, career path, only promotes within the company

    Cons

    They change the pay structure every 6 months which hurts some stores and helps others. There's never consistency in management (I.e they switch up managers constantly)

    Advice to Management

    Be more consistent and DO NOT BRING YOUR PERSONAL DRAMA TO WORK


  6. "call center review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Advanced Technical Support Representative in Austin, TX
    Former Employee - Advanced Technical Support Representative in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at AT&T (More than a year)

    Pros

    discount on uverse and wireless

    Cons

    absolutely terrible inside technology resources for a company on the forefront of technology. same tired call center metrics.

    Advice to Management

    take a holistic approach to reviewing employee performance and stop ranking performance on customer surveys. actually have middle and upper management get involved and determine whether a rep is failing/meeting/exceeding expectations.


  7. "It's a good job to start as a sales career."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Support Representative in Austin, TX
    Former Employee - Sales Support Representative in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 8 years)

    Pros

    Unionized, raise every 6 months, company issued phone, coworkers, technology.

    Cons

    favoritism, commission usually gets cut once or twice a year, no work life balance (they continue to use the "needs of the business excuse) POS system sucks (OPUS) you usually calling in or retrying to redo what you were already doing to a customers account. The virtual training is dumb and you really learn more on the floor than on the computer.

    Advice to Management

    stop being lazy and work. Stop using fear as a tool to manage.


  8. "Had it's good days and it's bad days."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Austin, TX
    Former Employee - Retail Sales Consultant in Austin, TX
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Good discounts on services and accessories. Good medical benefits and 401k matching. Reasonable amount of vacation, depending on when you want to take it.

    Cons

    Commission kept going down and down, while items to sell kept going up and up. Working holidays, nights, and weekends... especially if a new hire.

    Advice to Management

    Fix commission structure.


  9. "TDP"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - TDP - Network Operations in Austin, TX
    Current Employee - TDP - Network Operations in Austin, TX

    Pros

    -Good work life balance
    -Very stable job

    Cons

    -Complacent attitude amongst employees
    -Outside of labs, very little innovation takes place

    Advice to Management

    bring in more fresh talent and get rid of overly complacent legacy employees just collecting paychecks


  10. "Global Command Operations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Operations Analyst in Austin, TX
    Former Employee - Senior Operations Analyst in Austin, TX
    Doesn't Recommend
    Positive Outlook

    I worked at AT&T full-time (More than 10 years)

    Pros

    It is one of the fastest growing Telecommunication companies in the world that invests in it's employees.

    Cons

    AT&T is such large company and it's purchasing other communication companies so fast that its very easy for ones talent to be over looked and lost. AT&T is growing so fast it has to layoff employees to maintain a reduced budget all while maintaining it's customers and employees loyalty.

    Advice to Management

    If you have an amazing team that gets results, reward them and model what makes them amazing. Remember the end of the day numbers are customers too and they pay our salaries.


  11. "Great Salary and Benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Technical Project Manager in Austin, TX
    Current Employee - Senior Technical Project Manager in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    -Good salary
    -Average benefits (3 levels of high deductible PPO's and 1 HMO option here in Texas)
    -If you select the bronze level PPO company will match some HSA funds (true for 2017)
    -Great training opportunities for the motivated (nanodegrees/paid tuition for technical and advanced degrees
    -Exciting products and services

    Cons

    -Frequent surpluses these days
    -Silos exist and difficult to have good view into other parts of the company

    Advice to Management

    -Don't stray too far into Silicon Valley culture on the road to Workforce 20/20 transformation
    -Encourage a culture of measured risk taking and reward thoughtful mistakes



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