AT&T Reviews in Austin, TX | Glassdoor

AT&T Austin Reviews

Updated July 25, 2018
237 reviews

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Austin, TX Area

3.2
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
113 Ratings

237 Employee Reviews

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Pros
  • "Pay and benefits are better than I’ve ever dreamed imaginable" (in 894 reviews)

  • "There is a proper work life balance" (in 506 reviews)

Cons
  • "Poor work life balance if you have a family due to American working hours" (in 1091 reviews)

  • "No work/life balance because work schedule changes daily" (in 313 reviews)

More Pros and Cons

  1. "Retail sales consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Austin, TX
    Former Employee - Retail Sales Consultant in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Very good benefits, I was very honored to work with such great teams on both upper management and co workers.
    Great pay.

    Cons

    Work-Life balance, the amount of changes happening all at once.

    Advice to Management

    Comunicate how the many changes are burning out employees.
    I understand the company’s vision to be more than a cellphone provider but ultimately its backfiring since there’s no clear support when issues with the home services happen.
    There’s a huge disconnect between retail and installers and also customer service.


  2. "Quality Assurance Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Staff in Austin, TX
    Former Employee - Staff in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Vacation time, decent salary and depending on organization and who you know you might have a good chance of promotion.

    Cons

    Culture, Upper Management, Cut-Throat environment of who you know and not what you know. It's a culture of shareholder value and employees are disposable. Hated getting up to go to work the last 10 years of my career.

    Advice to Management

    Go back to how you treated employees in the 70s-80s

  3. "Spec-Technical Customer Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Agent in Austin, TX
    Former Employee - Call Center Agent in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at AT&T part-time (More than a year)

    Pros

    -The other employees were kind

    Cons

    -Management didn’t care about our well being
    -It didn’t matter how hard you worked, you never got a raise (even if you got a higher job role)
    -They would get mad if you took a day off

    Advice to Management

    You have to care about your agents. You can’t just care about the profit they bring you.


  4. Helpful (1)

    "Customer Service Sales Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Austin, TX
    Current Employee - Customer Service Representative in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T full-time (Less than a year)

    Pros

    You get paid every two weeks. Discounts on services, 50% off phone bill.

    Cons

    The training class doesn’t prepare you for the actual job. You spend more time doing pointless things then getting training to actually be successful for your position. The title says “Customer Service Sales Rep” you’re basically just a customer service rep. They expect you to offer on every call but some instances an offer isn’t even the solution to the customer problem. They will give you ten different stories before you finally get a halfway truth. You’re micromanage. You don’t get but 2 days of vacation after 90 days. If you have an emergency during the first 90 days you may want to just quit they don’t show sympathy. The union is useless. Commission structure is horrible. It’s capped so the max you make is 1500 and you have to slave over that. Sometimes your sales don’t get counted and you lose money. They’ll withhold telling you about commission until you’re in nesting after you have completed a month of training. They will harass you if you’re not selling and treat you like a child. It’s only 78 people in the call center and the turnover rate is high. If you need a check it’s cool if you value sanity and want to make real money work in the store. Last word of advice once you meet your metrics stop don’t continue selling you don’t get to keep any extra money it’s all for AT&T. When they say $1500 they truly mean it.

    Advice to Management

    Change the commission structure to uncapped and the way the metrics are set up. Also make a more comprehensive training that will be beneficial to the actual job employees will be performing. And finally just change the title to customer service cause it’s limited sales and it’s misleading to people who have actually done sales before.


  5. "Stressful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Prem Tech in Round Rock, TX
    Current Employee - Prem Tech in Round Rock, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great pay, better pay if you go on loan. Some days are easier than others. Take lunch whenever you have time during the day.

    Cons

    Micro managed. Job can make you sick due to stress. Most people don’t like holes drilled in homes. You have to do that on 80% of jobs.


  6. "Ok for a J.O.B"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Medical, dental, Vision benefits and pay is OK

    Cons

    Management needs to be trained, Union needs to be stronger

    Advice to Management

    dont let sales dictate who becomes a team lead


  7. "Network Technical support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Technical Support Agent in Austin, TX
    Current Employee - Network Technical Support Agent in Austin, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T part-time (More than a year)

    Pros

    This is a real good job while going to school because they are real flexible with you school hours and can work with a schedule you would like to work.

    Cons

    This is a call center so there is a lot of calls that you will receive back to back and real strict in clocking in and out for start and end of your shift, breaks, and lunches. Also if hired as a contractor or part time you don't get any paid time off.

    Advice to Management

    na

  8. "Lots of perks, hard to get raises"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Solutions Executive in Austin, TX
    Current Employee - Client Solutions Executive in Austin, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    Huge company, lots of opportunity. Tuition reimbursement and retirement plan. AT&T has a presence in almost every city in the country.

    Cons

    The only way to get a decent raise is to leave and then come back. In the business division, external hires are brought in at a much higher salary than the internal employees who have promoted up from the bottom.

    Advice to Management

    Provide equal pay to current employees vs outside hires


  9. Helpful (1)

    "Profit Driven, No regard for employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service/Sales in Austin, TX
    Former Employee - Customer Service/Sales in Austin, TX
    Doesn't Recommend
    Negative Outlook

    I worked at AT&T full-time (More than a year)

    Pros

    Competitive pay, benefits, and bonus plans.

    Cons

    Unethical sales practices; They promote lying to customers to get sales; You're constantly being reminded how easy it is to get fired;

    Advice to Management

    Focus on actual customer service and product development/support, and not 100% on sales.


  10. "Steady work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Austin, TX
    Former Employee - Customer Service Representative in Austin, TX
    Recommends

    I worked at AT&T full-time (More than a year)

    Pros

    They had lots of free stuff for employees to boost moral. They had tons of overtime offered if you ever wanted it.

    Cons

    Most popular vacation days are already taking super early in the year, hard to get the days off you want.

    Advice to Management

    Keep the employees that work hard.


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