AT&T Reviews in Austin, TX | Glassdoor

AT&T Austin Reviews

Updated December 12, 2018
245 reviews

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Austin, TX Area

3.0
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
117 Ratings

245 Employee Reviews

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Pros
Cons
  • "Poor work life balance if you have a family due to American working hours" (in 1135 reviews)

  • "Long hours and absolutely NO WORK LIFE BALANCE" (in 333 reviews)

More Pros and Cons

  1. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Product Marketing Manager - Sponsorships in Austin, TX
    Current Employee - Lead Product Marketing Manager - Sponsorships in Austin, TX
    Recommends
    Positive Outlook

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Unlimited opportunities, fantastic benefits, high integrity, high investment in employee development

    Cons

    limited opportunity to telecommute, centralizing jobs in Dallas, Atlanta and LA, heavy emphasis on being willing to relocate frequently and with little notice, annual force reductions to keep shareholders and margins happy


  2. "Great Company, excellent benefits, fair pay, I would love to retire here...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Austin, TX
    Current Employee - Retail Sales Consultant in Austin, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Great opportunities to continue education and learn more about the company, use of company provided mobile device in retail, excellent health benefits, vacation time, flexible schedule, most workers are supported by union, fair pay increases, above average base pay for retail.

    Cons

    Strict attendance policy, no room to become ill without risk of accruing points which can lead to termination, promotions are more about “who you know” and not “what you know” or based on education/outside work experience so you will see people with less education or experience get promoted over you all of the time. Change is good, but their commission structure tends to change quite often resulting in retail consultants taking home less earnings. Stores with fewer customers, tend to have reps who earn far less than busier stores on their current commission structure. Commission is also taxed at around 35%.

    Advice to Management

    Please listen to your retail consultants in regards to what we feel are fair monthly goals and fair commission earnings. Your employees want to be there and are loyal to you. We need you to show us how valued we are at AT&T in your retail stores along with fair opportunities for career advancement.

  3. "Retail Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Austin, TX
    Former Employee - Retail Sales Consultant in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Good pay compared to other retail jobs

    Cons

    Everything is seniority based. Schedule is not very flexible. Attendance is on a point system.


  4. "You get out what you put in"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Engineering and Operations in Austin, TX
    Former Intern - Engineering and Operations in Austin, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at AT&T as an intern (Less than a year)

    Pros

    - Worked to develop a real solution for the team
    - Sat in on meetings learning what it was like to work at AT&T
    - Tons of resources for mentorship
    - Weekly calls for interns to learn from other people within AT&T
    - Met and am still connected with tons of talented managers

    Cons

    - Very slow and corporate culture
    - Onboarding process took multiple days
    - Restrictive about everything that is on your computer so much so that it slows you down to get a piece of software you need installed
    - Tons of bureaucracy in just about every process

    Advice to Management

    I was the only E&O intern in my Austin office and there was no local events for me to be a part of. The corporate office had events for the 100 interns there, but the remote AT&T locations (where I was) have very little to offer. I was never brought out to lunch my whole time there which was very disappointing. I felt alone most of the time because everyone was 15+ years older than me in the Austin office.


  5. "Ok place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Souring Specialist in Austin, TX
    Former Employee - Senior Souring Specialist in Austin, TX
    Doesn't Recommend
    Positive Outlook

    I worked at AT&T full-time (More than 10 years)

    Pros

    Good benefits, fair pay. Great opportunities to learn.

    Cons

    Not good for career advancement, unless you're on a college plan.

    Advice to Management

    Develop your people so that they can grow and advance. Don't be so hard on everyone.


  6. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Austin, TX
    Current Employee - Retail Sales Consultant in Austin, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    -great pay
    -networking
    -learn a lot

    if you can sell and know how to play the game you can make good money here. You just need the right attitude and be ready to deal with all kinds of people.

    Cons

    -long hours
    -work weekends if you are new
    -micromanagement at times


  7. "They will always find a way to NOT pay you."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Austin, TX
    Current Employee - Sales Manager in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Lots of downtime. And if you're great at sling it's easy.

    Cons

    You can do your job well but there are always problems out of your control that will impact your productivity negatively. They do not have their ducks in a row.

    Advice to Management

    Stop trying to create new ways to pay sales reps less than they deserve.

  8. Helpful (1)

    "Toxic Workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Austin, TX
    Former Employee - Software Engineer in Austin, TX
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at AT&T full-time (Less than a year)

    Pros

    The computer systems and overall technical efficiency at this division of AT&T is impressive. They are on top of the cyber-security game.

    Cons

    In this office, you have two older white males running everything. There is no HR department. These guys have zero communication skills, personal grandiosity and overall bad practices when it comes to hiring and resolving issues. If there are rules that need to be followed, you will find out when you break them. No comradery, no conversation really. Uptight, quiet 1984 environment. Almost all male. In subsequent job interviews, other IT professionals commented to me on the toxic environment at AT&T Security without knowing of my experience at all. This place has a reputation. I still feel sick to my stomach remembering it.

    Advice to Management

    Take away hiring decisions from IT security managers. They have no idea what they are doing and you are exposing AT&T to litigation.


  9. "Retail Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Austin, TX
    Former Employee - Retail Sales Consultant in Austin, TX
    Doesn't Recommend
    Neutral Outlook

    I worked at AT&T full-time (More than 3 years)

    Pros

    Unionized and easy to manage schedule bidding.

    Cons

    Compensation metrics increased with technology acquisitions, such as home security and automation and change in plans. In order to meet the same commission payout, the amount of sales skyrocketed and became dependent on one another, so not hitting one of them meant a huge loss.


  10. "Quality Assurance Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Staff in Austin, TX
    Former Employee - Staff in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Vacation time, decent salary and depending on organization and who you know you might have a good chance of promotion.

    Cons

    Culture, Upper Management, Cut-Throat environment of who you know and not what you know. It's a culture of shareholder value and employees are disposable. Hated getting up to go to work the last 10 years of my career.

    Advice to Management

    Go back to how you treated employees in the 70s-80s


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