AT&T Austin Reviews

Cons

limited opportunity to telecommute, centralizing jobs in Dallas, Atlanta and LA, heavy emphasis on being willing to relocate frequently and with little notice, annual force reductions to keep shareholders and margins happy

Cons

Not good for career advancement, unless you're on a college plan.

Cons

-long hours
-work weekends if you are new
-micromanagement at times

Cons

You can do your job well but there are always problems out of your control that will impact your productivity negatively. They do not have their ducks in a row.

Cons

In this office, you have two older white males running everything. There is no HR department. These guys have zero communication skills, personal grandiosity and overall bad practices when it comes to hiring and resolving issues. If there are rules that need to be followed, you will find out when you break them. No comradery, no conversation really. Uptight, quiet 1984 environment. Almost all male. In subsequent job interviews, other IT professionals commented to me on the toxic environment at AT&T Security without knowing of my experience at all. This place has a reputation. I still feel sick to my stomach remembering it.

Cons

Compensation metrics increased with technology acquisitions, such as home security and automation and change in plans. In order to meet the same commission payout, the amount of sales skyrocketed and became dependent on one another, so not hitting one of them meant a huge loss.

Cons

Culture, Upper Management, Cut-Throat environment of who you know and not what you know. It's a culture of shareholder value and employees are disposable. Hated getting up to go to work the last 10 years of my career.

Cons

-Management didn’t care about our well being
-It didn’t matter how hard you worked, you never got a raise (even if you got a higher job role)
-They would get mad if you took a day off

Cons

The training class doesn’t prepare you for the actual job. You spend more time doing pointless things then getting training to actually be successful for your position. The title says “Customer Service Sales Rep” you’re basically just a customer service rep. They expect you to offer on every call but some instances an offer isn’t even the solution to the customer problem. They will give you ten different stories before you finally get a halfway truth. You’re micromanage. You don’t get but 2 days of vacation after 90 days. If you have an emergency during the first 90 days you may want to just quit they don’t show sympathy. The union is useless. Commission structure is horrible. It’s capped so the max you make is 1500 and you have to slave over that. Sometimes your sales don’t get counted and you lose money. They’ll withhold telling you about commission until you’re in nesting after you have completed a month of training. They will harass you if you’re not selling and treat you like a child. It’s only 78 people in the call center and the turnover rate is high. If you need a check it’s cool if you value sanity and want to make real money work in the store. Last word of advice once you meet your metrics stop don’t continue selling you don’t get to keep any extra money it’s all for AT&T. When they say $1500 they truly mean it.

Cons

Work-Life balance, the amount of changes happening all at once.