AT&T Reviews in Austin, TX | Glassdoor

AT&T Austin Reviews

Updated February 15, 2019
249 reviews

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Austin, TX Area

3.0
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
119 Ratings

249 Employee Reviews

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Pros
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More Pros and Cons

  1. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Product Marketing Manager - Sponsorships in Austin, TX
    Current Employee - Lead Product Marketing Manager - Sponsorships in Austin, TX
    Recommends
    Positive Outlook

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Unlimited opportunities, fantastic benefits, high integrity, high investment in employee development

    Cons

    limited opportunity to telecommute, centralizing jobs in Dallas, Atlanta and LA, heavy emphasis on being willing to relocate frequently and with little notice, annual force reductions to keep shareholders and margins happy


  2. Helpful (1)

    "Layoff Happy Employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Scrum Master in Austin, TX
    Current Employee - Scrum Master in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    Good benefits & decent pay

    Cons

    Layoff happy and no job security

    Advice to Management

    Losers

  3. "Sr Sourcing Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Sourcing Specialist in Austin, TX
    Former Employee - Senior Sourcing Specialist in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Good benefits, tuition aid, and pay

    Cons

    Unable to move to different areas or move up the ladder

    Advice to Management

    Take time to listen, understand, and develop employees


  4. Helpful (4)

    "Once an amazing place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Austin, TX
    Former Employee - Retail Sales Consultant in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 8 years)

    Pros

    Union representation, decent benefits, hourly plus commission

    Cons

    Unreasonable expectations, hostile work environment, high-school mentality

    Advice to Management

    Don't throw your employee under the bus when that weekly or sometimes daily MTD sales call happens. By the end of my employment, I was so miserable at the idea of having to come into work that medical professionals were advising me to find a career elsewhere.


  5. Helpful (3)

    "Brady Lake"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Technical Support Specialist in Austin, TX
    Current Employee - Senior Technical Support Specialist in Austin, TX
    Doesn't Recommend
    Positive Outlook

    I have been working at AT&T full-time (More than 5 years)

    Pros

    pay, benefits, 401k, Health insurance, Dental insurance

    Cons

    threats of layoffs, poor work life balance, weak advancement opportunities.

    Advice to Management

    Treat employees like they are people, not numbers. Have more opportunity for advancement.


  6. Helpful (1)

    "Great Company, excellent benefits, fair pay, I would love to retire here...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Austin, TX
    Current Employee - Retail Sales Consultant in Austin, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Great opportunities to continue education and learn more about the company, use of company provided mobile device in retail, excellent health benefits, vacation time, flexible schedule, most workers are supported by union, fair pay increases, above average base pay for retail.

    Cons

    Strict attendance policy, no room to become ill without risk of accruing points which can lead to termination, promotions are more about “who you know” and not “what you know” or based on education/outside work experience so you will see people with less education or experience get promoted over you all of the time. Change is good, but their commission structure tends to change quite often resulting in retail consultants taking home less earnings. Stores with fewer customers, tend to have reps who earn far less than busier stores on their current commission structure. Commission is also taxed at around 35%.

    Advice to Management

    Please listen to your retail consultants in regards to what we feel are fair monthly goals and fair commission earnings. Your employees want to be there and are loyal to you. We need you to show us how valued we are at AT&T in your retail stores along with fair opportunities for career advancement.


  7. "Retail Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Austin, TX
    Former Employee - Retail Sales Consultant in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Good pay compared to other retail jobs

    Cons

    Everything is seniority based. Schedule is not very flexible. Attendance is on a point system.

  8. "You get out what you put in"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Engineering and Operations in Austin, TX
    Former Intern - Engineering and Operations in Austin, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at AT&T as an intern (Less than a year)

    Pros

    - Worked to develop a real solution for the team
    - Sat in on meetings learning what it was like to work at AT&T
    - Tons of resources for mentorship
    - Weekly calls for interns to learn from other people within AT&T
    - Met and am still connected with tons of talented managers

    Cons

    - Very slow and corporate culture
    - Onboarding process took multiple days
    - Restrictive about everything that is on your computer so much so that it slows you down to get a piece of software you need installed
    - Tons of bureaucracy in just about every process

    Advice to Management

    I was the only E&O intern in my Austin office and there was no local events for me to be a part of. The corporate office had events for the 100 interns there, but the remote AT&T locations (where I was) have very little to offer. I was never brought out to lunch my whole time there which was very disappointing. I felt alone most of the time because everyone was 15+ years older than me in the Austin office.


  9. "Ok place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Souring Specialist in Austin, TX
    Former Employee - Senior Souring Specialist in Austin, TX
    Doesn't Recommend
    Positive Outlook

    I worked at AT&T full-time (More than 10 years)

    Pros

    Good benefits, fair pay. Great opportunities to learn.

    Cons

    Not good for career advancement, unless you're on a college plan.

    Advice to Management

    Develop your people so that they can grow and advance. Don't be so hard on everyone.


  10. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Austin, TX
    Current Employee - Retail Sales Consultant in Austin, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    -great pay
    -networking
    -learn a lot

    if you can sell and know how to play the game you can make good money here. You just need the right attitude and be ready to deal with all kinds of people.

    Cons

    -long hours
    -work weekends if you are new
    -micromanagement at times


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