AT&T Austin Reviews

Cons

Not a lot of career paths for contractors.

Cons

Pushed to meet goals and sales when sometimes the traffic isn't there

Cons

Very large company, can get lost or feel like human capital

Cons

Unless you generate revenue, they could care less about you, and even then it has to be 6+ figures. Every quarter or two they figured out another way to cut more corners. Every once in a while they'd take away something big and give back something small like they were doing us some kind of favor. Meanwhile, they're still making record profits. Our workload was always stressful and though they projected we would need more staff to handle the workload, they never hired enough to meet that requirement. Only to replace people that quit, minus a few. Had us create a new tech tool for them under the guise that it was to "help" us out. It helped us out of a job. They laid off most of our crew once we perfected the tool so they could replace us with part-time college kids with zero tech skills. Even though they kept promising us that we would not be losing our jobs. Almost zero opportunity for advancement. Anybody who did get promoted never got a raise or a new job title. Just different job description. At least half of them were schmoozing BSers, unfit for the task. Almost everybody else was denied transfer out and when people decided to look for work elsewhere, the Boss was notorious for telling potential future employers that employee was not eligible for re-hire, regardless of how they left. Typical corporate circus.

Cons

There is very heavy traffic around this area.

Cons

The current year (2017) is one of many organizational changes due to company acquisitions. Business and technical practices need to be aligned, and there is some concern about redundancies between AT&T and the acquired businesses.

Technical development is usually done by third-party contract companies, with testing, oversight, and management performed by in-house employees, most recently using and AGILE framework. This is a 'con' only if you want a lot of hands-on development work.

Cons

Length of time that it takes for you to have the opportunity to move into a different field.

Cons

Trying to convert problem-resolution calls to sales can be quite challenging

Cons

No life balance guaranteed, and micromanaging is ridiculous. You will be coached 3-5 times per day and it will all be documented and even at my 150% quota achievment every month, i still get yelled at and job threatened

Cons

Decades of process, infrastructure, and groupthink to wade through. Even modernization projects coated in decades old cruft. The vast scale of organizations means you are subject to general edicts that don't often make sense for your project.