AT&T Austin Reviews

Cons

Work-Life balance, the amount of changes happening all at once.

Cons

The training class doesn’t prepare you for the actual job. You spend more time doing pointless things then getting training to actually be successful for your position. The title says “Customer Service Sales Rep” you’re basically just a customer service rep. They expect you to offer on every call but some instances an offer isn’t even the solution to the customer problem. They will give you ten different stories before you finally get a halfway truth. You’re micromanage. You don’t get but 2 days of vacation after 90 days. If you have an emergency during the first 90 days you may want to just quit they don’t show sympathy. The union is useless. Commission structure is horrible. It’s capped so the max you make is 1500 and you have to slave over that. Sometimes your sales don’t get counted and you lose money. They’ll withhold telling you about commission until you’re in nesting after you have completed a month of training. They will harass you if you’re not selling and treat you like a child. It’s only 78 people in the call center and the turnover rate is high. If you need a check it’s cool if you value sanity and want to make real money work in the store. Last word of advice once you meet your metrics stop don’t continue selling you don’t get to keep any extra money it’s all for AT&T. When they say $1500 they truly mean it.

Cons

Micro managed. Job can make you sick due to stress. Most people don’t like holes drilled in homes. You have to do that on 80% of jobs.

Cons

This is a call center so there is a lot of calls that you will receive back to back and real strict in clocking in and out for start and end of your shift, breaks, and lunches. Also if hired as a contractor or part time you don't get any paid time off.

Cons

Management needs to be trained, Union needs to be stronger

Cons

The only way to get a decent raise is to leave and then come back. In the business division, external hires are brought in at a much higher salary than the internal employees who have promoted up from the bottom.

Cons

Unethical sales practices; They promote lying to customers to get sales; You're constantly being reminded how easy it is to get fired;

Cons

Most popular vacation days are already taking super early in the year, hard to get the days off you want.

Cons

Downsizing, restructure, lack of promotion, lack of training

Cons

Horrible management, even worse area managers, managers also dont get paid unless the stores hit 50% of their goals as a team which can lead to some very uncomfortable micromanaging, and can cause people to get written up for very small things (not greeting a customer by the time they hit the door mat) . Daily i would listen to managers talk to employees as if they were less than, calling them names and taunting them for not meeting sales goals. not a very professional company. not much room for advancement. high school environment. VERY STRESSFUL. NO SICK DAYS. Commissions are lowered every year. when I started 3 years ago I would gross at around 3000$. in 2017 my highest check was about 1700$ with surpassing all of my goals. Work every weekend (best days to make money are saturday and sunday.)