AT&T Reviews in Baltimore, MD | Glassdoor

AT&T Baltimore Reviews

Updated September 6, 2017
20 reviews

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Baltimore, MD

4.1
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
9 Ratings

20 Employee Reviews

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Pros
Cons
  • little work life balance opportunity (in 997 reviews)

  • No Work Life Balance you'll trade time for (in 285 reviews)

More Pros and Cons

  1. "Love the company, pays very well and there are always incentives $ to work harder for your sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Retail Sales Consultant in Baltimore, MD
    Current Employee - AT&T Retail Sales Consultant in Baltimore, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Great pay and the company treats the employees very well. We even have an allocation as seasons change for our uniforms

    Cons

    The same stress that comes along with commission jobs/ sales. Long hours and takes a while to get up in seniority

    Advice to Management

    N/a


  2. "Retail sales consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Baltimore, MD
    Former Employee - Anonymous Employee in Baltimore, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Nice discounts. Benefits are okay. Some co workers are very nice.

    Cons

    Management has no clue. The company changes about what they want to do almost every week.

    Advice to Management

    Treat your people better.

  3. "It's Cool"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Retail Sales Consultant in Baltimore, MD
    Current Employee - AT&T Retail Sales Consultant in Baltimore, MD
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Decent Pay, good benefits, RCS are in union, paid training, fast paced. Part-time position get the same benefits. Cool uniforms. :)

    Cons

    Retail Hours, schedule based off seniority, very demanding in regards to performance. training program changed, so new employees have to pick up at a faster pace.

    Advice to Management

    Do some work!


  4. "Retail Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Management in Baltimore, MD
    Current Employee - Retail Management in Baltimore, MD
    Recommends
    Positive Outlook

    I have been working at AT&T full-time (More than a year)

    Pros

    Great company and benefits. I truly believe AT&T cares for its people!

    Cons

    Cannot think of one con about my company

    Advice to Management

    Continue providing education to staff, it's appreciated!


  5. "Shady practices, company focused."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Baltimore, MD
    Former Employee - Retail Sales Consultant in Baltimore, MD
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Stability, Union, & Free Phone Service. Decent co-workers.

    Cons

    Demanding whiney customers and even worse managers. Saw so much shady ish take place to simply game the system for the district manager to be off.of the store manager and assistant managers backs. Their big manipulation was their home automation system 'digital life' which wasn't ideally suited for sales in a retail store that sold tablets and cellphones.

    Advice to Management

    Listen to your boots on the ground and stop messing with commission structure to keep people guessing.


  6. "Client Solutions Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Solutions Executive in Baltimore, MD
    Former Employee - Client Solutions Executive in Baltimore, MD
    Recommends
    Neutral Outlook

    I worked at AT&T full-time (More than 3 years)

    Pros

    opportunity to earn good commission checks if you sell to the comp. plan; flexibility to work remotely; good company benefits for 401k, full health/dental/vision insurance from onset; tuition assistance for employees who wish to go back to school

    Cons

    sales quota's can be largely unrealistic depending on the market or segment; managers can lack product/service portfolio knowledge; difficult internal processes that delay sales; realistically need to work late into the evening (remotely, albeit) just to stay afloat; have to manage customer service, escalations, sales quota, revenue growth, trainings, pricing proposals. Difficult to transfer to another regional office despite being told you have the flexibility for justifiable causes (family, masters degrees, etc)

    Advice to Management

    Eliminate grey area's in proceedures, processes, account ownership. Centralize all transfer employees through HR, not individual hiring managers. It's completely unprofessional to allow an employee whose release was approved by management to wait for month and months on end without an outcome, then ask them to resign because not a single AT&T HR staffer or hiring manager contacted the employee.


  7. Helpful (1)

    "No growth, no work/life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Baltimore, MD
    Former Employee - Retail Sales Consultant in Baltimore, MD
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at AT&T full-time

    Pros

    Decent Pay if youre willing to grind ,good benefits,free phone

    Cons

    Customers yelling at you for things you cant control
    Being outperformed by people who have no moral compass
    no work life balance

  8. "software developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Baltimore, MD
    Former Employee - Anonymous Employee in Baltimore, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time

    Pros

    Worked at ATT as a software dev for about 3 years great experience
    Very skilled manages they know what they doing

    Cons

    I cant think of any except pay was average


  9. "Opportunities based on who you know"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Baltimore, MD
    Former Employee - Retail Sales Consultant in Baltimore, MD
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    This is one of the largest companies in the US so there are plenty of opportunities for you to move around and find a place that you like.

    Cons

    Because it is a large company a lot of hiring is based on who you know as opposed to your actual qualifications or talents.

    Advice to Management

    When looking at people ask good questions about what you are looking for in a candidate as opposed to the bare minimum.


  10. "Senior Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Project Manager in Baltimore, MD
    Current Employee - Senior Project Manager in Baltimore, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Work-life flexibility, excellent team collaboration across business units, good overall benefits, work from home options.

    Cons

    Silo'd work environment makes out of group career possibilities limited. Entrenched management team limits the chances for promotion. Contingency planning for union based employees

    Advice to Management

    Cross business work opportunities need to be encouraged. Highly skilled employees should not have to cover for union based employees who threaten strike action.


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