AT&T Reviews in Baltimore, MD | Glassdoor

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AT&T Baltimore Reviews

Updated February 5, 2018
49 reviews

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Baltimore, MD Area

3.3
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Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
28 Ratings

49 Employee Reviews

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Pros
Cons
  • Poor work life balance if you have a family due to American working hours (in 1033 reviews)

  • Life consuming, no work life balance (in 297 reviews)

More Pros and Cons

  1. "Love AT&T"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Dundalk, MD
    Current Employee - Retail Sales Consultant in Dundalk, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Great pay and discounts on wireless and tv service

    Cons

    none that i can think of

    Advice to Management

    none


  2. Helpful (1)

    "Retail Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Retail Sales Consultant in Bel Air, MD
    Current Employee - AT&T Retail Sales Consultant in Bel Air, MD
    Doesn't Recommend
    Negative Outlook

    I have been working at AT&T full-time (More than a year)

    Pros

    *Great Hourly Pay
    *Great amount of PTO and vacation time
    *Decent discounts with other large corporations
    *Good discount off of cell phone plan

    Cons

    *High stress to hit sales goals
    *Low job security
    *Have to request PTO more than a month in advance
    *Ridiculous attendance policy
    *Low work/life balance
    *Harassment by managers
    *Large environment for "old boys club", sexism, and favoritism
    *You pay Union dues but the Union can provide essentially no real support in regards to deterring discipline

    Advice to Management

    The corporate environment needs to change. The way the discipline structure is set up allows for managers to pick on certain people - especially if they are not in their "group" or playing along with corporate politics. I have seen this at multiple locations and stores. Claims about sexism, harassment, and unfair work procedures by management need to be taken seriously as the company often does not fully investigate these claims and/or takes the managers word over multiple employee accounts. Additionally, the attendance policy needs to be done away with. It is unreasonable. You cannot miss more than 8 days of work in a year or else you will be fired. This includes calling out for being sick or any other reason including car trouble, kids sick, family emergency, etc. Don't get sick for a week because you will be fired. Not a great place to work if you have kids or a large responsibility outside of work. Lots of PTO but hard to take it, must request off by the 5th of each month for the next month. So if you want off in March, you have to request it by February 5th. Also, hard to get promoted past a retail sales manager - must play corporate politics if you want a promotion or any type of recognition. Also, they are working on downsizing stores and management position currently due to their acquirement of Time Warner and DirecTv. More retail locations will be sold out to authorized retailers once the TW acquisition is complete.

  3. "Disappointed in Columbia MD"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Columbia, MD
    Current Employee - Anonymous Employee in Columbia, MD
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    - Room for growth
    - AT&T has great benefits
    - Interesting technology

    Cons

    -Columbia MD office has poor managers
    -Work does not get done, and work that is done is not recognized
    -Broke agreements on salary and compensation
    -Not flexible
    -People are not nice. They are difficult to work with.
    -Hire people but do not have jobs for them.

    Advice to Management

    AT&T is a great company, but the Columbia MD office is so poorly run and managed it is not a good place to work. I recommend cutting out unnecessary meetings, and making sure there is a reason to hire people before doing so. I was brought in and they did not have a job for me, and this has happened to several of my coworkers. It is a very negative place.


  4. "Retail sales consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Baltimore, MD
    Former Employee - Anonymous Employee in Baltimore, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Nice discounts. Benefits are okay. Some co workers are very nice.

    Cons

    Management has no clue. The company changes about what they want to do almost every week.

    Advice to Management

    Treat your people better.


  5. Helpful (1)

    "Good place to work. Needs to cooperate with union vs turning to corporate greed."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Columbia, MD
    Current Employee - Retail Sales Consultant in Columbia, MD
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Consistant schedules, good benefits, and a lot of opportunities for personal growth.

    Cons

    Long hours, non paid lunches, no sick leave, no flexible PTO scheduling.

    Advice to Management

    Work with employees when life event or sickness occurs.


  6. "Evil Empire"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Training Manager in Hanover, MD
    Former Employee - Senior Training Manager in Hanover, MD
    Doesn't Recommend

    I worked at AT&T (More than 5 years)

    Pros

    Fun while it lasted.

    Cons

    Underpaid and under respected.


  7. "OK, but just OK."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Design Engineer in Columbia, MD
    Current Employee - Senior Software Design Engineer in Columbia, MD
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    It's probably an OK place to start, but I don't recommend staying here too long. Dental benefits seem to be above average (if you are willing to pay extra for that). Other benefits are slightly below par.

    Cons

    Raises are terrible.range 2-3% over a period of years. Morale is terrible. They used to have a defined benefit pension plan, but they did away with that. I think the only reason a lot of the old timers stay is because they got in on that before it was done away with.

    Advice to Management

    Hire Americans. Better 401K matching. Pay market wages instead of H1B wages. This company tends to hire the cheapest possible labor it can find, and in a lot of cases, it shows. The amount of corporate email spam is very high. We should have a charge code just for going through it.

  8. "It's Cool"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Retail Sales Consultant in Baltimore, MD
    Current Employee - AT&T Retail Sales Consultant in Baltimore, MD
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Decent Pay, good benefits, RCS are in union, paid training, fast paced. Part-time position get the same benefits. Cool uniforms. :)

    Cons

    Retail Hours, schedule based off seniority, very demanding in regards to performance. training program changed, so new employees have to pick up at a faster pace.

    Advice to Management

    Do some work!


  9. "Project Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Technical Project Manager in Hanover, MD
    Former Employee - Senior Technical Project Manager in Hanover, MD
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    Great benefits, company employee resource groups allow you to grow yourself personally while supporting company charity efforts, excellent "C" level communications through Town Halls, great training opportunities to enhance your current and future career path, subsidies for education, 6% 401k match after a few years, great pension package even if you only work for the company for a few years

    Cons

    Immediate Management is not always best choice, too many are promoted that are technically experienced but have no people skills and are not properly mentored to go from doing the work to managing the people who do the work...

    Advice to Management

    Take a closer look at individuals prior to promoting from managing project teams to managing personnel, I personally experienced peers getting promotions who were excellent as peers, the top project managers prior to their promotions however once their titles changed along with their responsibilities they didn't understand that their new role included letting go of actual project management that the time had come to allow their previous peers to manage the projects and for them to focus on people management, training, team building etc.....make sure the people that you promote are able to transition to the management role they are given...this can simply be done by checking what team building, ERG activities, charity events they participate in, are they engaged in activities with their peers that show an interest in people or are they masters of projects only? Make sure they have a mentor to help with this transition to people management....


  10. "Run"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Lutherville Timonium, MD
    Former Employee - Retail Sales Consultant in Lutherville Timonium, MD
    Doesn't Recommend
    Negative Outlook

    I worked at AT&T (More than a year)

    Pros

    You make pretty decent money

    Cons

    unrealistic goals, management is way to harsh and don't offer real help

    Advice to Management

    Stop setting unrealistic goals


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