AT&T Reviews in Baltimore, MD | Glassdoor

AT&T Baltimore Reviews

Updated March 8, 2019
54 reviews

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Baltimore, MD Area

2.3
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Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
32 Ratings

54 Employee Reviews

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Pros
  • "The pay and benefits are really amazing" (in 976 reviews)

  • "very good work culture, good work life balance" (in 573 reviews)

Cons
  • "Not much work life balance without seniority" (in 1182 reviews)

  • "No work life balance or personal consideration" (in 348 reviews)

More Pros and Cons

  1. "Love AT&T"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Dundalk, MD
    Current Employee - Retail Sales Consultant in Dundalk, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Great pay and discounts on wireless and tv service

    Cons

    none that i can think of

    Advice to Management

    none


  2. "Depends on Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - RSC in Columbia, MD
    Former Employee - RSC in Columbia, MD
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Good Hourly + Commission
    Discount on At&T bill and DIRECTV

    Cons

    Micromanagement
    High Pressure From management to sell

    Advice to Management

    Don't push your sales employees to do stuff and turn your back on them.

  3. "Was better before AT&T came alone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Baltimore, MD
    Current Employee - Anonymous Employee in Baltimore, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Company van, free tv service (Only because grandfathered from Directv but not now with AT&T)

    Cons

    unorganized, inconsistent data reporting, constant adding new responsibilities but not properly compensated.

    Advice to Management

    Would not advise because AT&T is downsizing the DirecTv devision.


  4. "being unethical gets you far."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Baltimore, MD
    Former Employee - Retail Sales Consultant in Baltimore, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    decent pay, good vacation structure.

    Cons

    sleazy sales tactics, incompetent management, future of company is extremely murky.

    Advice to Management

    management needs to inform their bosses on what really goes on in a retail store. most of management is lazy, incompetent and only became managers by sleazy sales tactics and kissing rear end. all managers go by the idea of plausible deniability, i.e., if i didn't see it happen, then it must've not occurred.


  5. "Nope"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Baltimore, MD
    Current Employee - Retail Sales Associate in Baltimore, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    Used to be a great place to work

    Cons

    Ever since DTV was purchased that’s all they care about. They promote people for getting good numbers with fraudulent DTV and ESPECIALLY DTVNOW transactions like management was telling them to do. Then, the employees who work ethically get ridiculous write ups.

    Advice to Management

    Speak up to the area managers when they are being unreasonable.


  6. "RF Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RF Engineer in Hanover, MD
    Current Employee - RF Engineer in Hanover, MD
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Benefits are really great here

    Cons

    Job Security is always an issue

    Advice to Management

    better management of workforce will be great


  7. Helpful (2)

    "Retail Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Retail Sales Consultant in Bel Air, MD
    Current Employee - AT&T Retail Sales Consultant in Bel Air, MD
    Doesn't Recommend
    Negative Outlook

    I have been working at AT&T full-time (More than a year)

    Pros

    *Great Hourly Pay
    *Great amount of PTO and vacation time
    *Decent discounts with other large corporations
    *Good discount off of cell phone plan

    Cons

    *High stress to hit sales goals
    *Low job security
    *Have to request PTO more than a month in advance
    *Ridiculous attendance policy
    *Low work/life balance
    *Harassment by managers
    *Large environment for "old boys club", sexism, and favoritism
    *You pay Union dues but the Union can provide essentially no real support in regards to deterring discipline

    Advice to Management

    The corporate environment needs to change. The way the discipline structure is set up allows for managers to pick on certain people - especially if they are not in their "group" or playing along with corporate politics. I have seen this at multiple locations and stores. Claims about sexism, harassment, and unfair work procedures by management need to be taken seriously as the company often does not fully investigate these claims and/or takes the managers word over multiple employee accounts. Additionally, the attendance policy needs to be done away with. It is unreasonable. You cannot miss more than 8 days of work in a year or else you will be fired. This includes calling out for being sick or any other reason including car trouble, kids sick, family emergency, etc. Don't get sick for a week because you will be fired. Not a great place to work if you have kids or a large responsibility outside of work. Lots of PTO but hard to take it, must request off by the 5th of each month for the next month. So if you want off in March, you have to request it by February 5th. Also, hard to get promoted past a retail sales manager - must play corporate politics if you want a promotion or any type of recognition. Also, they are working on downsizing stores and management position currently due to their acquirement of Time Warner and DirecTv. More retail locations will be sold out to authorized retailers once the TW acquisition is complete.

  8. Helpful (1)

    "Disappointed in Columbia MD"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Columbia, MD
    Current Employee - Anonymous Employee in Columbia, MD
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    - Room for growth
    - AT&T has great benefits
    - Interesting technology

    Cons

    -Columbia MD office has poor managers
    -Work does not get done, and work that is done is not recognized
    -Broke agreements on salary and compensation
    -Not flexible
    -People are not nice. They are difficult to work with.
    -Hire people but do not have jobs for them.

    Advice to Management

    AT&T is a great company, but the Columbia MD office is so poorly run and managed it is not a good place to work. I recommend cutting out unnecessary meetings, and making sure there is a reason to hire people before doing so. I was brought in and they did not have a job for me, and this has happened to several of my coworkers. It is a very negative place.


  9. Helpful (1)

    "Good place to work. Needs to cooperate with union vs turning to corporate greed."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Columbia, MD
    Current Employee - Retail Sales Consultant in Columbia, MD
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Consistant schedules, good benefits, and a lot of opportunities for personal growth.

    Cons

    Long hours, non paid lunches, no sick leave, no flexible PTO scheduling.

    Advice to Management

    Work with employees when life event or sickness occurs.


  10. "Retail sales consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Baltimore, MD
    Former Employee - Anonymous Employee in Baltimore, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Nice discounts. Benefits are okay. Some co workers are very nice.

    Cons

    Management has no clue. The company changes about what they want to do almost every week.

    Advice to Management

    Treat your people better.


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