AT&T Reviews in Boca Raton, FL | Glassdoor

AT&T Boca Raton Reviews

Updated January 9, 2019
12 reviews

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Boca Raton, FL

3.7
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
3 Ratings

12 Employee Reviews

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Pros
Cons
  • "work/life balance non existent because there arent any resources to support your client(s) when taking time off" (in 1144 reviews)

  • "Long hours and absolutely NO WORK LIFE BALANCE" (in 335 reviews)

More Pros and Cons

  1. Helpful (1)

    "Assistant store manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Boca Raton, FL
    Current Employee - Assistant Store Manager in Boca Raton, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Good benefits such as tuition reimbursement, health care, vision, dental

    Cons

    Negative Work life balance
    Work hours are long


  2. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Boca Raton, FL
    Current Employee - Customer Service Representative in Boca Raton, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T (Less than a year)

    Pros

    None, this job is garbage

    Cons

    Working there, they treat you like you're stupid

    Advice to Management

    Quit being chicken garbage

  3. Helpful (1)

    "Focus is on shareholders not employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Solutions Executive in Boca Raton, FL
    Former Employee - Client Solutions Executive in Boca Raton, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T (More than 5 years)

    Pros

    The benefits are great but to be expected at a fortune 10 company.

    Cons

    AT&T is a constantly changing environment always seeming to struggle to find its identity. Unless you work directly with its core wireless business, ie. a retail store, it is a very unstable workplace. I recently left the company after being "promoted" last year, from retail into their business to business segment as a Client Solutions Executive. What once was a coveted position within the company had every one of my coworkers looking to leave. While some were looking to transfer within AT&T because of seniority, retirement, etc., most have or are looking outside the company. A culture of unethical business practices, no work life balance, and overall poor management is what made me finally leave.

    Advice to Management

    Major changes are necessary to prevent further loud of great talent. The lack of care for employees will alwalso trump pay/benefits in the end.


  4. "Overrated and Not Worth it!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Boca Raton, FL
    Former Employee - Retail Sales Consultant in Boca Raton, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good benefits and health insurance cost for full-time employees only!

    Cons

    Poor salary pay, health insurance for part-time employees is extremely high, management is company stores are beyond rude to their employees and customers, work life family balance in not offered at AT&T.

    Advice to Management

    Managers at AT&T are very rude to their customers and employees in the company stores, something needs to take place if AT&T want to reduce turnover in the COR.


  5. "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Boca Raton, FL
    Former Employee - Account Manager in Boca Raton, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T (More than 3 years)

    Pros

    Challenging, good customers. Lots of resources for training. Retirement Benefits. Health Benefits.

    Cons

    Advancement based on tenure not accomplishments or potential.

    Advice to Management

    Lead by example.


  6. Helpful (4)

    "Uverse Agent via Teleperformance"

    StarStarStarStarStar
    Current Employee - Teleperformance - Technical Support Agent in Boca Raton, FL
    Current Employee - Teleperformance - Technical Support Agent in Boca Raton, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    As an outsources CSR, I always found a distinct difference in professionalism between those working for AT&T Corporate versus those of us in the call centers they hired. As a professional customer service rep myself, I have always been impressed with those individuals working directly for AT&T. Extremely willing to help and very professional. I would love to work for AT&T.

    Cons

    Because I was an outsourced Agent working for AT&T through Teleperformance, I felt my skills were unrecognized and unfulfilled by AT&T even though I branded their Company hundreds of times a week.

    Moreover, some of the call centers AT&T utilizes are out of the Country, and I found their level of customer care to dance from uncaring to not entirely ethical. This was very disheartening to me, considering American Telephone & Telegraph built it's Brand on the backbone of America.

    Advice to Management

    Bring back AT&T;s customer service to the U.S. Even better, bring it back in-house! Hire people of good caliber, bond them and enforce ethical business practices proactively, rather than reactively.


  7. "good benefits for full time."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boca Raton, FL
    Current Employee - Anonymous Employee in Boca Raton, FL

    I have been working at AT&T part-time (More than a year)

    Pros

    Union protects workers. Great management in my area.

    Cons

    Benefits too expensive if you are part time as anywhere else

  8. "Temporary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Facility Technician in Boca Raton, FL
    Former Employee - Facility Technician in Boca Raton, FL
    Recommends
    No opinion of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    I was only hired for a temp job but was payed and trained good. People were great to work with.

    Cons

    After not being able to work the whole term I was hired for they did not help to try and find another job within the company.


  9. Helpful (1)

    "Its was just an ok work experience!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Boca Raton, FL
    Current Employee - Sales Associate in Boca Raton, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    They work with you on the hours and position. The Bonus is ok if you don't have to keep asking about it when its not on your check.

    Cons

    Stressful environment with changes every week.
    Unorganized


  10. "long hours decent pay its on you"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Boca Raton, FL
    Current Employee - Retail Sales Consultant in Boca Raton, FL

    I have been working at AT&T full-time (More than a year)

    Pros

    pay and commison/ overtime promotion

    Cons

    long hours, upper management, not appreciated

    Advice to Management

    take employee advice dont be robots


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