AT&T Reviews in Boise, ID | Glassdoor

AT&T Boise Reviews

Updated July 20, 2017
9 reviews

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Boise, ID

2.6
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
3 Ratings

9 Employee Reviews

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Pros
Cons
  • little work life balance opportunity (in 997 reviews)

  • No Work Life Balance you'll trade time for (in 285 reviews)

More Pros and Cons

  1. Helpful (1)

    "Good people, less-than-transparent recruiting practices"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Boise, ID
    Former Employee - Customer Service Representative in Boise, ID
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at AT&T full-time (Less than a year)

    Pros

    Coworkers were amazing
    Wage is great

    Cons

    Recruitment practices are somewhat deceptive. Was hired for retention team, but after classroom training ended and we moved into OJT we were all given sales goals. Even if just transferring a call to technical support, still required to up-sell two offers, every call, every time. This was not mentioned during recruitment, that we'd have sales goals.

    Advice to Management

    Be more transparent when dealing with prospect employees. Be open that regardless of their call type they will have sales quotas to reach. This ensures you get the right people, and that you wont have people upset/leaving for feeling like they were victims of bait & switch recruitment tactics.


  2. "It's not Directv anymore"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CsrII in Boise, ID
    Former Employee - CsrII in Boise, ID
    Doesn't Recommend

    I worked at AT&T full-time (More than 5 years)

    Pros

    Good pay and benefits

    Cons

    Directv focused on it's emoloyees and their happiness, and that disolved when bought out by AT&T and unionized. Some of the customer service experience left with employee happiness.

    Advice to Management

    Find a way to bring a little fun back, and let the employees know you care.

  3. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Csr1 in Boise, ID
    Former Employee - Csr1 in Boise, ID
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (Less than a year)

    Pros

    great benefits, lots of incentives, friendly atmosphere, and gives you tools to move upwards in company

    Cons

    strict schedules and I mean really strict, must be on the phones logged in and ready to receive a phone call at the start of the shift time. On a regular day you will be on the phones and on calls back to back from start time to finish. It's emotionally exhausting and being subjected to not really getting to breathe between phone calls is a really tough way to work. Sales goals can be really tough and if you REALLY care (I mean really care about people's issues) it can be almost impossible to accomplish those goals. You're expected to pitch a sale on EVERY phone call. Customer calls in to lower their bill? You better make sure you pitch a sale anyways. That is not how you make sales.

    Advice to Management

    Take one good week for these positions you've set such rigid sales goals on. Know that the people that are well above beyond accomplishing your goals is either cutting out minute details, not being completely transparent, or straight up lying to customers about anything that comes attached to them. People that are actually trying to give customers a great experience by working to accomplish what THEY want and not what YOU want are the ones that are keeping more long term customers due to their customer service not sales.


  4. "Used to be great when DIRECTV"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in Boise, ID
    Former Employee - Team Leader in Boise, ID
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    People for the most part, pay is not bad

    Cons

    good ole boys club. Now that ATT has taken over DIRECTV it is a keep your head down and do as your are told atmosphere. Layoffs occur literally every few months for any kind of management.

    Advice to Management

    Should have kept the DIRECTV end as it was. Was a great environment and a fun place to work. Now you give a lot of video training, that means every day you have something to have employees watch for 30mins of unproductive time. Just send out a policy update, layoffs and the atmosphere is hostile.


  5. "Customer retention agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Loyalty Group in Boise, ID
    Former Employee - Customer Loyalty Group in Boise, ID
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    good pay, enjoyed what I did

    Cons

    too much hands on by management

    Advice to Management

    be more flexable


  6. "retention"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retention Specialist in Boise, ID
    Former Employee - Retention Specialist in Boise, ID
    Recommends
    Neutral Outlook

    I worked at AT&T (More than 5 years)

    Pros

    good pay with good benifites, bonus were nice and quick advancements for performances pay raise every 6 months

    Cons

    gets old listening to the same complaints. back to back calls

    Advice to Management

    you need to give 30 sec between calls to think. You might need more agents at first but good ones would stay without getting bunt out. Secondly they would be more focused to make the right call on decisions if they are not thinking about the prior call.


  7. "A good place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Boise, ID
    Current Employee - Team Leader in Boise, ID
    Recommends
    Positive Outlook

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Solid Pay Structure with bonus opportunities
    Great Benefits - Insurance, discounts, etc
    Room to Grow - Patience Required
    Active in Local Communities

    Cons

    Communication gaps between Leadership and front line employees.
    Ebbs and flows in recognition and growth opportunities.
    Time off opportunities can be limited.

    Advice to Management

    Ensure a consistent message is being sent across the board. Prevent rumor and speculation from turning into panic and concern.

  8. "Great company to work for just do your part"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Boise, ID
    Former Employee - Sales Associate in Boise, ID
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T (More than a year)

    Pros

    Amazing company just need to remember you're position and you'll do great

    Cons

    They need to give more recognition to their mangers to that flows down to the reps

    Advice to Management

    Give credit were credit is due remember your reps are making you who you are.


  9. "The moneys worth the frustration."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boise, ID
    Current Employee - Anonymous Employee in Boise, ID
    Recommends
    No opinion of CEO

    Pros

    The money. Thats the best reason.

    Cons

    With over 300,000 employees in the company is can get very confusing. Groups and departments come and go.

    Advice to Management

    Focus on the employee instead of trying to get the employee to care more about the company than themselves.


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