AT&T Reviews in Boise, ID | Glassdoor

AT&T Boise Reviews

Updated August 13, 2018
14 reviews

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Boise, ID

3.0
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
5 Ratings

14 Employee Reviews

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Pros
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  1. Helpful (1)

    "Customer Care Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Manager in Boise, ID
    Current Employee - Customer Care Manager in Boise, ID
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    Great opportunity with second to none leadership. More than adequate compensation package.

    Cons

    None! It is an amazing place to work!

    Advice to Management

    Keep up the amazing work


  2. "Customer loyalty group"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Loyalty Group in Boise, ID
    Former Employee - Customer Loyalty Group in Boise, ID
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    Different shifts to pick from
     Reasonable pay
     Free DIRECTV

    Cons

    Union
    No advancement or growth
    Scheduling is intense blackout dates on vacation calendar and Strict attendance policy regarding life events in emergencies

    Advice to Management

    Be transparent and stop helping people reach for goals that aren’t attainable. I trained at DIRECTV for two years in the manager development program and working to dress the part and act the part as a leader and over two years went by with no movement. For one reason or another. Stop telling people that they’re going to be team leaders are managers because it’s never going to happen

  3. "CLG"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CLG in Boise, ID
    Current Employee - CLG in Boise, ID
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    The bonus structure makes it easy to make extra cash

    Cons

    Not enough opportunity to advance in company or work outside of taking calls


  4. "Talk people out of cancelling DirecTV satellite service. Good luck."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Loyalty Group in Boise, ID
    Former Employee - Customer Loyalty Group in Boise, ID
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (Less than a year)

    Pros

    Great spiffs around the holidays. A cafeteria they keep cheap.

    Cons

    Actively market a streaming service, DirecTV NOW, and cell phones in lieu of cancelling satellite DirecTV service. Good luck. The tide is rolling with satellite/cable cord-cutters and toward streaming. In this job they chastise you for not talking people out of going with a modern, better financial decision. If you can't sell an already pissed-off customer getting ripped off a cell phone or streaming service when they cancel, you are chastised and "coached" about why you failed to do so against all logic.

    Advice to Management

    Tenured employees that survived the AT&T merger are some of the most lazy, entitled people I have ever worked with. Just because you are off the phones does not make you better than the people there taking direct gunfire on the phone. Grow up.


  5. "Sales Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Csr1 in Boise, ID
    Former Employee - Csr1 in Boise, ID
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T part-time (More than 3 years)

    Pros

    Fun Environment
    Recognition was always doing something for their employees

    Cons

    Most calls that you will answer are going to be calls about their issues and they can be frustrated. It's not towards you, just try to remember that and try to let them remember that you are there to help solve those issues as well.


  6. "It's not Directv anymore"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CsrII in Boise, ID
    Former Employee - CsrII in Boise, ID
    Doesn't Recommend

    I worked at AT&T full-time (More than 5 years)

    Pros

    Good pay and benefits

    Cons

    Directv focused on it's emoloyees and their happiness, and that disolved when bought out by AT&T and unionized. Some of the customer service experience left with employee happiness.

    Advice to Management

    Find a way to bring a little fun back, and let the employees know you care.


  7. Helpful (2)

    "Good people, less-than-transparent recruiting practices"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Boise, ID
    Former Employee - Customer Service Representative in Boise, ID
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at AT&T full-time (Less than a year)

    Pros

    Coworkers were amazing
    Wage is great

    Cons

    Recruitment practices are somewhat deceptive. Was hired for retention team, but after classroom training ended and we moved into OJT we were all given sales goals. Even if just transferring a call to technical support, still required to up-sell two offers, every call, every time. This was not mentioned during recruitment, that we'd have sales goals.

    Advice to Management

    Be more transparent when dealing with prospect employees. Be open that regardless of their call type they will have sales quotas to reach. This ensures you get the right people, and that you wont have people upset/leaving for feeling like they were victims of bait & switch recruitment tactics.

  8. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Csr1 in Boise, ID
    Former Employee - Csr1 in Boise, ID
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (Less than a year)

    Pros

    great benefits, lots of incentives, friendly atmosphere, and gives you tools to move upwards in company

    Cons

    strict schedules and I mean really strict, must be on the phones logged in and ready to receive a phone call at the start of the shift time. On a regular day you will be on the phones and on calls back to back from start time to finish. It's emotionally exhausting and being subjected to not really getting to breathe between phone calls is a really tough way to work. Sales goals can be really tough and if you REALLY care (I mean really care about people's issues) it can be almost impossible to accomplish those goals. You're expected to pitch a sale on EVERY phone call. Customer calls in to lower their bill? You better make sure you pitch a sale anyways. That is not how you make sales.

    Advice to Management

    Take one good week for these positions you've set such rigid sales goals on. Know that the people that are well above beyond accomplishing your goals is either cutting out minute details, not being completely transparent, or straight up lying to customers about anything that comes attached to them. People that are actually trying to give customers a great experience by working to accomplish what THEY want and not what YOU want are the ones that are keeping more long term customers due to their customer service not sales.


  9. "Used to be great when DIRECTV"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in Boise, ID
    Former Employee - Team Leader in Boise, ID
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    People for the most part, pay is not bad

    Cons

    good ole boys club. Now that ATT has taken over DIRECTV it is a keep your head down and do as your are told atmosphere. Layoffs occur literally every few months for any kind of management.

    Advice to Management

    Should have kept the DIRECTV end as it was. Was a great environment and a fun place to work. Now you give a lot of video training, that means every day you have something to have employees watch for 30mins of unproductive time. Just send out a policy update, layoffs and the atmosphere is hostile.


  10. "Customer retention agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Loyalty Group in Boise, ID
    Former Employee - Customer Loyalty Group in Boise, ID
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    good pay, enjoyed what I did

    Cons

    too much hands on by management

    Advice to Management

    be more flexable


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