AT&T Reviews in Bossier City, LA | Glassdoor

AT&T Bossier City Reviews

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Bossier City, LA

3.0
StarStarStarStarStar
Recommend to a friend
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
0 Ratings

1 Employee Reviews

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Pros
Cons
  • "Poor work life balance if you have a family due to American working hours" (in 1114 reviews)

  • "Long hours and absolutely NO WORK LIFE BALANCE" (in 324 reviews)

More Pros and Cons

  1. Helpful (1)

    "Internet Support Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - High Speed Internet Support Agent in Bossier City, LA
    Former Employee - High Speed Internet Support Agent in Bossier City, LA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AT&T full-time (Less than a year)

    Pros

    Clean work environment, good union, and the pay was above normal for the Shreveport/Bossier area.

    Cons

    Tied to the phones, they were very strict about breaks and clocking in and out exactly on time, You were not supposed to be early and if you were a minute or more late you may have to talk to HR about why. Entirely too much focus on scripted dialogue, flow-charts, and apologizing for everything in the hope that hearing "sorry" enough might boost their customer satisfaction ratings.

    Advice to Management

    Train your people well and then trust them to do their jobs, most of the focus was on call times and following a script versus taking the time to help the customer and teach them so that they don't need to call back.


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