FilterBossier City, LA
I worked at AT&T full-time (Less than a year)
Clean work environment, good union, and the pay was above normal for the Shreveport/Bossier area.
Tied to the phones, they were very strict about breaks and clocking in and out exactly on time, You were not supposed to be early and if you were a minute or more late you may have to talk to HR about why. Entirely too much focus on scripted dialogue, flow-charts, and apologizing for everything in the hope that hearing "sorry" enough might boost their customer satisfaction ratings.
Advice to Management
Train your people well and then trust them to do their jobs, most of the focus was on call times and following a script versus taking the time to help the customer and teach them so that they don't need to call back.
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