AT&T Reviews in Boston, MA | Glassdoor

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AT&T Boston Reviews

Updated January 11, 2018
34 reviews

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Boston, MA

3.3
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
17 Ratings

34 Employee Reviews

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Pros
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More Pros and Cons

  1. "Human Resource Professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Staffing Manager in Boston, MA
    Former Employee - Staffing Manager in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T (Less than a year)

    Pros

    No matter what position you work in you will gain valuable work experience. The company had a fantastic training program.

    Cons

    It’s not for some. It’s very metrics driven. Opportunity for advancement within HR is difficult unless you live in one of the major corporate locations (Atlanta & Dallas).

    Advice to Management

    Management is great. Some leaders managed better than others; overall they are great.


  2. Helpful (1)

    "Keep searching"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Sales Executive in Boston, MA
    Current Employee - Senior Sales Executive in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Good benefits: 401k with match, HSA, vacation time, etc. They used to offer a pension, so if you've been there long enough that it is really great to have. If you have a great manager it's a phenomenal place to work.

    Cons

    They are reducing the workforce by 50% (from 2015 or so) by 2020. Every year you wonder if your job is on the line and every year you see 5-10% of your colleagues disappear. The work keeps piling on those who are left, and the expectation from the highest levels of management is that this is working. The lower 2-3 levels of people are left carrying massive workloads and are barely able to sustain.

    Most people in professional roles that have laptops are working well into the evening once they get home just to keep up. People take laptops and phones on vacation just to avoid a massive workload upon return. A ton of support roles are being outsourced globally, and it's frustrating both as an employee and as a customer.

    Advice to Management

    Stop reducing your workforce. Stop reducing your service folks. Your best and most loyal employees are leaving due to either being laid off, or due to not being able to sustain healthy mental health levels and work life balances due to unsustainable workloads. Give your people raises of at least cost of living, not just performance based. People work harder when they are compensated fairly.

  3. Helpful (1)

    "Territory Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Sales Manager in Boston, MA
    Current Employee - Territory Sales Manager in Boston, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Great compensation and benefits. Upward mobility.

    Cons

    Constantly under a cloud of employee reduction.


  4. "rsc"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - RSC in Boston, MA
    Former Employee - RSC in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (Less than a year)

    Pros

    $$$ salary, benefits, training, education, discounts

    Cons

    management
    guy culture
    sleazy ways of getting sales

    Advice to Management

    fix the training


  5. "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Boston, MA
    Former Employee - Sales Representative in Boston, MA
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Stable, although limited, earnings environment. Great benefits.

    Cons

    Very difficult to move in the company in recent years as one needs to "releasable" by their current management, who won't let good "workers" leave. At the same the company can move you into something totally unrelated to your career path. Within a 10 year career plan here, you need to be willing at some point to work a position for 2+ years that you don't really want to do with hopes of moving back into your path at a later date. The trade of is a stable paycheck and good benefits.
    Pay can be low compared to other opportunities at other companies, but benefits are good.

    Advice to Management

    None. They know how to run a company of this scale. The company is too big for them to care about an individual, so don't expect them to.


  6. "Great salaries and bonuses"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time

    Pros

    great work environment, good salary.

    Cons

    my personal manager was an aggressive individual. I understand she was let go shortly after my departure.

    Advice to Management

    keep up the good work


  7. "AT&T was really a great company to work for. I truly enjoyed the experience and"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    AT&T was really a great company to work for. I truly enjoyed the experience and the work life balance was very good.

    Cons

    There was a surplus every year I was there. I made it through the first five but my name was called on the sixth year.

    Advice to Management

    Make long term decisions instead of short term ones. The constant change in policy and leadership leads to surplus for all facets of the company.

  8. "Good"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA

    I have been working at AT&T full-time (More than a year)

    Pros

    Good.. very good company to work with

    Cons

    Illogica, very illogical managers behaviour


  9. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Boston, MA
    Current Employee - Retail Sales Consultant in Boston, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Good benefits and good competitive pay

    Cons

    Attendance is strict even with emergencies unless you are a manager.

    Advice to Management

    Care about your team members development.


  10. "Interesting Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Boston, MA
    Former Employee - Store Manager in Boston, MA
    Recommends
    Positive Outlook

    I worked at AT&T full-time (More than 3 years)

    Pros

    great perks
    great working hours
    Free lunch
    Free snacks
    Free healthcare

    Cons

    Management challenged by the tough economy.

    Advice to Management

    Get an MBA!


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