AT&T Reviews in Bowie, MD | Glassdoor

AT&T Bowie Reviews

Updated February 23, 2018
4 reviews

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Bowie, MD

5.0
StarStarStarStarStar
Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
4 Ratings

4 Employee Reviews

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Pros
  • "Pay and benefits are better than I’ve ever dreamed imaginable" (in 895 reviews)

  • "There is a proper work life balance" (in 508 reviews)

Cons
  • "work/life balance wasn't all that great" (in 1091 reviews)

  • "very long hours; no work-life balance" (in 314 reviews)

More Pros and Cons

  1. "Great place to work but very long hours."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Bowie, MD
    Current Employee - Assistant Manager in Bowie, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Great benefits, great pay, good employee discount, commission structure is balanced, paid holidays, good leadership, incentives for over achievers. Tuition reimbursement.

    Cons

    Work hours are long and if you’re looking for a work, life balance, might not be the job for you.

    AT&T Response

    Mar 26, 2018 – Human Resources

    Thank you for acknowledging the pay, employee discounts and other areas in which you feel we are successful. We truly care for our employees, and try to provide a good work-life balance through the... More


  2. "Retail Sales Consulant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Bowie, MD
    Former Employee - Retail Sales Consultant in Bowie, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    Benefits. 401k, Flexible Spending Accounts, Generous Vacations, Discounts, Tuition Reimbursement

    Cons

    - Sometimes unreasonable sales goals, and ever-changing commission plans rarely in favor of the associate
     - Long-Hours, Standing, Longer Holiday Working hours and no vacations black-out period in November and December.

    Advice to Management

    Take-action on concerns and complaints of associates versus just listening

    AT&T Response

    Jul 15, 2016 – Talent Acquisition Manager

    Thank you for your feedback and acknowledging the pay and benefits we pride ourselves on. Goals help us stay competitive and to grow as individuals and as a company. But we try to balance the... More

  3. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Solutions Architect in Bowie, MD
    Former Employee - Senior Solutions Architect in Bowie, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T (More than 5 years)

    Pros

    Company has great benefits. The culture and values of the company are really good and they try their best to make sure that keep those values.

    Cons

    Not much room for advancement. Company doesn't invest much in IT to keep it current with the market.

    Advice to Management

    Need to make sure that the message at the highest levels actually gets driven down through all the management correctly. There are times that the views of the senior management don't line up with the line managers.


  4. Helpful (1)

    "Quarrel's as a Returning Retail Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Bowie, MD
    Former Employee - Retail Sales Consultant in Bowie, MD
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Company direction appears to be changing their front line customer service to better service their clientele, 401K with match and ESP plan are a plus, PTO is given quickly, front line workers are still unionized, lower management opportunities are plentiful nationwide. Average pay is decent, even without any previous degree or experience; however, commission income has significantly decreased.

    Cons

    Work-life balance is non-existent (especially with blackout periods for product launches), management is chaotic which results in crazy goals to push unpopular products onto their customers (e.g. wireless home-phone solutions, multi-point home severance systems, traditional-wired products in other markets) leading to poor customer service and shady service deals that are driven by the store managers ethics and personal quota demands, lower management does not recognize or support the employee union program, middle management is generally clueless about store operations and does not generate improved moral during / after visits to work-sites.

    Advice to Management

    Realign management and reclaim the moral that was once apart of the organization. Add more supportive networks for employees (e.g. better substance abuse networking), develop career goal pathway program for students / employees to guide themselves to their ultimate career goals with AT&T.


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