AT&T Call Center Reviews | Glassdoor

AT&T Call Center Reviews

Updated October 17, 2017
775 reviews

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Call Center

3.3
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
331 Ratings

Employee Reviews

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Pros
Cons
  • little work life balance opportunity (in 994 reviews)

  • No Work Life Balance you'll trade time for (in 285 reviews)

More Pros and Cons

  1. "Great opportunity with very little experience after college."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in Tampa, FL
    Former Employee - Call Center Representative in Tampa, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AT&T part-time (More than a year)

    Pros

    At&t is a very large corporation and at the time we were given 401k benefits even though we were only part time employees.

    Cons

    The major con is that you're working at a call center and there undoubtedly difficult calls and customers that you're going to have to endure.


  2. "Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Call Center Sales Consultant in Rockford, IL
    Current Employee - Call Center Sales Consultant in Rockford, IL

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Decent wages and good benefits.

    Cons

    Work/Life balance can be off putting if you don't have years with the company.

  3. "Good Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Supervisor in Kansas City, MO
    Former Employee - Call Center Supervisor in Kansas City, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Benefits
    Paid time off
    Salaries are good

    Cons

    Not flexible with work hours
    Mandatory overtime

    Advice to Management

    Be mindful that employees have lives outside of work.


  4. "Times Are Changing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Network Operations Manager in Tustin, CA
    Former Employee - Call Center Network Operations Manager in Tustin, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Good benefits, if you're not a manager.

    Cons

    Too many changes made by the seat of executives pants, then having 'oops" moments the next day over coffee.

    Advice to Management

    Slow down because you are going to hit a speed bump and crash your car! What once was a good company (the former PacBell) is now a clown show.


  5. Helpful (1)

    "Good Pay. Poor Work/Life Balance and Job Security"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Representative in Evansville, IN
    Current Employee - Call Center Representative in Evansville, IN
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Excellent comparable salary. Only factory work is comparable in this part of the country for people without at least a Bachelor's. Good sense of community among call center employees. Decent benefits.

    Cons

    Cost of benefits increase yearly. The company doesn't want to keep the majority of their call center reps at these comfortable wages and intentionally loses people through attrition just to hire the numbers back at a lower price point. Little job security. Pay stays stagnant while CEO continues to take pay increases based on metrics his front line employees excel at yearly.

    Advice to Management

    Do not consider the cost of your branded call centers as a stock commodity that you can sell high and buy low. There are other ways to cut overhead.


  6. Helpful (1)

    "We need service"

    StarStarStarStarStar
    Current Employee - Call Center Representative in Boardman, OH
    Current Employee - Call Center Representative in Boardman, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Great pay and benefits included

    Cons

    Roles change too much and incentives constantly xhanging

    Advice to Management

    Customer service is needed. We are told we are sales and service and sales are our main focus. Customers need customer service as well. There are no advocates for the customer anymore!


  7. "Good Position for Entry Level Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Sales Agent
    Former Employee - Call Center Sales Agent

    I worked at AT&T full-time (More than a year)

    Pros

    Good Benefits and Product Discounts. Potential to control salary with compensation incentives. As long as your production numbers meet goal, you are basically left alone to do your job how you see fit.

    Cons

    Management often only cares about performance numbers and not the actual employee.

  8. "Call Center Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Supervisor in Austin, TX
    Former Employee - Call Center Supervisor in Austin, TX
    Positive Outlook
    No opinion of CEO

    Pros

    Plenty of opportunities, if willing to move. Has some good benefits.

    Cons

    Always seem to be reorganizing. Hard to move upward. Plenty of opportunities, if willing to move. May not be an fit for everyone.

    Advice to Management

    AT&T as a whole seems to be doing well.


  9. Helpful (1)

    "Negative work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in Chicago, IL
    Former Employee - Call Center Representative in Chicago, IL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Made great friends at AT&T

    Cons

    Very negative work environment for call center. Focus was on what employees did wrong never positive reinforcement.


  10. "You take calls and follow through a computer software system to help guests reconnect their wifi."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Customer Service Representative in Austin, TX
    Current Employee - Call Center Customer Service Representative in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T part-time (Less than a year)

    Pros

    Pays well and weekly, coworkers are pretty
     cool, hours are good, inbound calls only, works around school schedule, decent support

    Cons

    Little to no training, strict rules, angry guests, only 20hrs off a year (unpaid), long calls that can prolong clock out time, confusing and glitchy computer system

    Advice to Management

    Please provide proper and maybe even interactive training. The modules are terribly boring and very hard to learn from. Employees go in unprepared and the quality of calls go down.