AT&T Call Center Reviews | Glassdoor

AT&T Call Center Reviews

Updated September 25, 2018
782 reviews

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Call Center

3.2
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Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
334 Ratings

Employee Reviews

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Pros
Cons
  • "Poor work life balance if you have a family due to American working hours" (in 1114 reviews)

  • "Long hours and absolutely NO WORK LIFE BALANCE" (in 324 reviews)

More Pros and Cons

  1. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center in Graford, TX
    Former Employee - Call Center in Graford, TX
    Recommends
    Positive Outlook

    I worked at AT&T full-time (More than 3 years)

    Pros

    Opportunity to advance for double minority.

    Cons

    Becoming management you are a bit more vulnerable to any downsize.


  2. Helpful (1)

    "Call Center"

    StarStarStarStarStar
    Former Employee - Call Center Representative in Chicago, IL
    Former Employee - Call Center Representative in Chicago, IL
    Recommends

    I worked at AT&T full-time (Less than a year)

    Pros

    Atmosphere was good to work in. Training was good as well.

    Cons

    None that I can remember

  3. "Customer Service Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Manager Supervisor in Oklahoma City, OK
    Former Employee - Call Center Manager Supervisor in Oklahoma City, OK
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    leading others to be successful at their job
    meeting and exceeding performance targets
    traveling the world to partner with various sites

    Cons

    the pressure and threats from leadership to meet daily sell targets

    Advice to Management

    Be a leader to your employees, do not just manage employees


  4. "Call Center Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Representative in Chicago, IL
    Current Employee - Call Center Representative in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (Less than a year)

    Pros

    Friendly, Clean, Helpful, Laid-back environment

    Cons

    Difficult customers, slow training class


  5. Helpful (1)

    "Spec-Technical Customer Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Agent in Austin, TX
    Former Employee - Call Center Agent in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at AT&T part-time (More than a year)

    Pros

    -The other employees were kind

    Cons

    -Management didn’t care about our well being
    -It didn’t matter how hard you worked, you never got a raise (even if you got a higher job role)
    -They would get mad if you took a day off

    Advice to Management

    You have to care about your agents. You can’t just care about the profit they bring you.


  6. Helpful (1)

    "Call Center Representative Union Salary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in Rohnert Park, CA
    Former Employee - Call Center Representative in Rohnert Park, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Union salary was nice, Health Benefits, Extra Money Incentives, Sundays off, Discounts off DTV, Telephone, Wireless and Internet.

    Cons

    Poor management in our call center. Likes to micro-manage a lot, breathing down your neck, literally treating you like you're still new when they know you've been around for over ten years! Been with the company for exactly 12 years and last four years the company has been pushing us as call center reps for more to do with little time forgetting that we're not robots. ITS NOT WORTH WORKING AS A CALL CENTER REP ANY LONGER FOR AT&T!!! Think twice if you are interested as a call center rep. Money may be good but only if you can handle the "sweat shop" stress.

    Advice to Management

    Stop turning the call center reps into "sweat shops. " Asking to take more calls in less time reduces call quality with the customers, reduces quality time with customers, reduces quality sales that customers will endure and stay with our products, and most worrisome, it INCREASES the likelihood of sales reps making mistakes or adding products customers may not want.


  7. "Call Center Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Manager in Cleveland, OH
    Former Employee - Call Center Manager in Cleveland, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    The people I worked with were wonderful.

    Cons

    They consolidate and downsize quite often.

    Advice to Management

    Don't bet on a long-term career, unless you specialize in IT.

  8. "Great opportunity with very little experience after college."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in Tampa, FL
    Former Employee - Call Center Representative in Tampa, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AT&T part-time (More than a year)

    Pros

    At&t is a very large corporation and at the time we were given 401k benefits even though we were only part time employees.

    Cons

    The major con is that you're working at a call center and there undoubtedly difficult calls and customers that you're going to have to endure.


  9. "Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Call Center Sales Consultant in Rockford, IL
    Current Employee - Call Center Sales Consultant in Rockford, IL

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Decent wages and good benefits.

    Cons

    Work/Life balance can be off putting if you don't have years with the company.


  10. "Good Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Supervisor in Kansas City, MO
    Former Employee - Call Center Supervisor in Kansas City, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Benefits
    Paid time off
    Salaries are good

    Cons

    Not flexible with work hours
    Mandatory overtime

    Advice to Management

    Be mindful that employees have lives outside of work.