AT&T Call Center Reviews | Glassdoor

AT&T Call Center Reviews

Updated February 26, 2018
776 reviews

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Call Center

3.3
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Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
332 Ratings

Employee Reviews

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Pros
  • "Pay and benefits are better than I’ve ever dreamed imaginable" (in 890 reviews)

  • "There is a proper work life balance" (in 503 reviews)

Cons
  • "Poor work life balance if you have a family due to American working hours" (in 1082 reviews)

  • "very long hours; no work-life balance" (in 312 reviews)

More Pros and Cons

  1. "Corporate Finance Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Finance Call Center Representative in Bloomington, MN
    Current Employee - Corporate Finance Call Center Representative in Bloomington, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Outstanding Diversity Policy, Benefits are excellent, Management is very helpful and appreciative, Teamwork is competitive but all are helpful team-mates need assistance with a problem.

    Cons

    Computer systems are dated and detract from employee results.


  2. "Call Center Representative Union Salary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in Rohnert Park, CA
    Former Employee - Call Center Representative in Rohnert Park, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Union salary was nice, Health Benefits, Extra Money Incentives, Sundays off, Discounts off DTV, Telephone, Wireless and Internet.

    Cons

    Poor management in our call center. Likes to micro-manage a lot, breathing down your neck, literally treating you like you're still new when they know you've been around for over ten years! Been with the company for exactly 12 years and last four years the company has been pushing us as call center reps for more to do with little time forgetting that we're not robots. ITS NOT WORTH WORKING AS A CALL CENTER REP ANY LONGER FOR AT&T!!! Think twice if you are interested as a call center rep. Money may be good but only if you can handle the "sweat shop" stress.

    Advice to Management

    Stop turning the call center reps into "sweat shops. " Asking to take more calls in less time reduces call quality with the customers, reduces quality time with customers, reduces quality sales that customers will endure and stay with our products, and most worrisome, it INCREASES the likelihood of sales reps making mistakes or adding products customers may not want.

  3. "Call Center Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Manager in Cleveland, OH
    Former Employee - Call Center Manager in Cleveland, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    The people I worked with were wonderful.

    Cons

    They consolidate and downsize quite often.

    Advice to Management

    Don't bet on a long-term career, unless you specialize in IT.


  4. "Great opportunity with very little experience after college."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in Tampa, FL
    Former Employee - Call Center Representative in Tampa, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AT&T part-time (More than a year)

    Pros

    At&t is a very large corporation and at the time we were given 401k benefits even though we were only part time employees.

    Cons

    The major con is that you're working at a call center and there undoubtedly difficult calls and customers that you're going to have to endure.


  5. "Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Call Center Sales Consultant in Rockford, IL
    Current Employee - Call Center Sales Consultant in Rockford, IL

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Decent wages and good benefits.

    Cons

    Work/Life balance can be off putting if you don't have years with the company.


  6. "Good Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Supervisor in Kansas City, MO
    Former Employee - Call Center Supervisor in Kansas City, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Benefits
    Paid time off
    Salaries are good

    Cons

    Not flexible with work hours
    Mandatory overtime

    Advice to Management

    Be mindful that employees have lives outside of work.


  7. Helpful (1)

    "Times Are Changing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Network Operations Manager in Tustin, CA
    Former Employee - Call Center Network Operations Manager in Tustin, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Good benefits, if you're not a manager.

    Cons

    Too many changes made by the seat of executives pants, then having 'oops" moments the next day over coffee.

    Advice to Management

    Slow down because you are going to hit a speed bump and crash your car! What once was a good company (the former PacBell) is now a clown show.

  8. Helpful (2)

    "Good Pay. Poor Work/Life Balance and Job Security"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Representative in Evansville, IN
    Current Employee - Call Center Representative in Evansville, IN
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Excellent comparable salary. Only factory work is comparable in this part of the country for people without at least a Bachelor's. Good sense of community among call center employees. Decent benefits.

    Cons

    Cost of benefits increase yearly. The company doesn't want to keep the majority of their call center reps at these comfortable wages and intentionally loses people through attrition just to hire the numbers back at a lower price point. Little job security. Pay stays stagnant while CEO continues to take pay increases based on metrics his front line employees excel at yearly.

    Advice to Management

    Do not consider the cost of your branded call centers as a stock commodity that you can sell high and buy low. There are other ways to cut overhead.


  9. Helpful (2)

    "We need service"

    StarStarStarStarStar
    Current Employee - Call Center Representative in Boardman, OH
    Current Employee - Call Center Representative in Boardman, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Great pay and benefits included

    Cons

    Roles change too much and incentives constantly xhanging

    Advice to Management

    Customer service is needed. We are told we are sales and service and sales are our main focus. Customers need customer service as well. There are no advocates for the customer anymore!


  10. Helpful (1)

    "Good Position for Entry Level Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Sales Agent
    Former Employee - Call Center Sales Agent

    I worked at AT&T full-time (More than a year)

    Pros

    Good Benefits and Product Discounts. Potential to control salary with compensation incentives. As long as your production numbers meet goal, you are basically left alone to do your job how you see fit.

    Cons

    Management often only cares about performance numbers and not the actual employee.