AT&T Reviews in Charlotte, NC | Glassdoor

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AT&T Charlotte Reviews

Updated December 22, 2017
111 reviews

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Charlotte, NC

3.4
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
59 Ratings

111 Employee Reviews

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Pros
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  1. Helpful (1)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ihx in Charlotte, NC
    Current Employee - Ihx in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (Less than a year)

    Pros

    The Company culture is amazing. They go above and beyond for employees. The benefits package is great, generous PTO, 1/2 off cell phone bills and 10.00 Direct TV.

    Cons

    At&t goes through many surplus. Even as permanent employees you feel like you are a contracted employee. Even when they lay you off they go above and beyond to assist with new internal employment .

    Advice to Management

    Great Company!


  2. "Service Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Consultant in Charlotte, NC
    Current Employee - Service Consultant in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Excellent Benefits, Good Training, Career Opportunities

    Cons

    The closings of multiple departments and offices

  3. "Bitter Sweet"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Charlotte, NC
    Former Employee - Customer Service Associate in Charlotte, NC
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Pay and benefits are good, there are many departments, if you don’t mind moving with the company you should be able to stay employed

    Cons

    Job security, managers may somehow block you from moving to a new a department if they are benefiting from your work rd

    Advice to Management

    Don’t hold people back from moving to other departments


  4. "AT&T"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Specialist-Network Support in Charlotte, NC
    Current Employee - Specialist-Network Support in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Has fairly good benefits and vacation time. Lower level managers are fairly good and working conditions are ok. Pay is good and raises though low, are consistent.

    Cons

    Job security is zero. There are always layoffs as the remote work is sent overseas to the Czech Republic and to India. Upper management only care about the revenue and not customers nor employees.

    Advice to Management

    Care about your customers and employees.


  5. "Government Education Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Government Account Manager in Charlotte, NC
    Former Employee - Government Account Manager in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (Less than a year)

    Pros

    Benefits in healthcare dental vision are good

    Cons

    Terrible management no balance between work and personal life. No communications between management support is terrible processes are not in place that works it’s a zoo

    Advice to Management

    Get rid of your top managers you are too heavy in managers streamline and focus


  6. "Diversity and Inclusion"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - D2D Sae Executive in Charlotte, NC
    Current Employee - D2D Sae Executive in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Everyone feels welcome at the table...AT&T believes in creating an environment where you can be comfortable in your skin... Going from tolerance to understanding...it feels good to work for a company that encourages open dialogue about social injustice and racism and our CEO started it.

    Cons

    none at the moment

    Advice to Management

    Create more opportunities for entry level management


  7. "Requirements Process Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Charlotte, NC
    Former Employee - Anonymous Employee in Charlotte, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    If you are technical you can benefit from a higher salary range.

    Cons

    There is the constant fear of corporate downsizing

    Advice to Management

    Need to build an environment that is not subject to constant downsizing and job jeopardy.

  8. "customer support rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Charlotte, NC
    Former Employee - Sales Consultant in Charlotte, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 8 years)

    Pros

    great pay, great vacation , great hours

    Cons

    sales quotas change mid month , no upward mobility

    Advice to Management

    Consistency


  9. "AT&T"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Charlotte, NC
    Current Employee - Assistant Store Manager in Charlotte, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Good benefits and nice pto

    Cons

    High pressure and taxing daily grind

    Advice to Management

    Sometimes good should be good enough


  10. "Installer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Installer in Charlotte, NC
    Current Employee - Installer in Charlotte, NC

    I have been working at AT&T (More than 3 years)

    Pros

    Flexible hours.Can be off at 16:00

    Cons

    Company switching to W 2


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