AT&T Reviews in Charlotte, NC | Glassdoor

AT&T Charlotte Reviews

Updated March 28, 2018
114 reviews

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Charlotte, NC

3.2
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Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
60 Ratings

114 Employee Reviews

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Pros
Cons
  • Poor work life balance if you have a family due to American working hours (in 1081 reviews)

  • very long hours; no work-life balance (in 312 reviews)

More Pros and Cons

  1. "Service Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Consultant in Charlotte, NC
    Current Employee - Service Consultant in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Excellent Benefits, Good Training, Career Opportunities

    Cons

    The closings of multiple departments and offices


  2. "Call center - sales- billing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Charlotte, NC
    Current Employee - Anonymous Employee in Charlotte, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Great benefits for my family. The pay is great when you hit your numbers.

    Cons

    Doesn’t feel like there is much movement within the company. Compensation for sales seem to vary for bonus pay from month to month.

  3. "Pays the bills...well!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Outside Plant Technician in Charlotte, NC
    Current Employee - Outside Plant Technician in Charlotte, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Working for a union company with pay increases and cost of living raises is nice. Pay is great! Benefits are great! All three of my daughters got eyeglasses this week for free. 5 weeks paid vacation is awesome.

    Driving and operating the new big placing truck is enjoyable.

    Cons

    They hire engineers and upper management right out of college that has NO experience in the field. Their expectations and their practices are all about the bottom line numbers but when actually applied to the field they are often times not realistic. Upper management is not knowledgable with what it actually takes to get the work done in the field.

    Advice to Management

    Upper management should be required to work in the field for 3 months before working in cushy offices, pushing numbers, and micro-managing field employees. This would allow them to have a reasonable expectation of all the issues you face when pulling cable and installing new plant.


  4. Helpful (1)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ihx in Charlotte, NC
    Current Employee - Ihx in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (Less than a year)

    Pros

    The Company culture is amazing. They go above and beyond for employees. The benefits package is great, generous PTO, 1/2 off cell phone bills and 10.00 Direct TV.

    Cons

    At&t goes through many surplus. Even as permanent employees you feel like you are a contracted employee. Even when they lay you off they go above and beyond to assist with new internal employment .

    Advice to Management

    Great Company!


  5. "Refusing to pay me owed salary and commission"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Charlotte, NC
    Former Employee - Retail Sales Associate in Charlotte, NC
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at AT&T part-time (Less than a year)

    Pros

    There are absolutely no pros to working with this company. They do not care about their employees or their families.

    Cons

    They still owe me over $1000.

    Initially told my starting pay as $0.30 per hour higher than it actually was. A new district manager took over when I was about a month in to my job. She immediately moved our newly appointed assistant manager to another store and began moving many employees to other stores. I found out from other employees that this is common practice with AT&T. They are constantly switching management and moving people around. There is a constant feeling of instability and uncertainty, especially as they are making plans to eliminate many corporate owned retail stores.

    Now to the worse part. In November 2017 I received my commission check from October 2017 on schedule without a problem. I was then told by manager (in December) I needed to complete an online class or I wouldn’t receive my December commission on time. I completed the course, showed my manager and he signed off. Apparently that wasn’t the course so a few days before Christmas I saw my commission didn’t hit my bank account. I kept getting the run around about my check and was forced to find employment elsewhere because I was not getting paid the agreed upon amount. It is nearly February and I still have not received my commission that was due in December or the one due in January. I am constantly being told different dates by management and have had to involve the department of labor.

    This company is so large it doesn’t respect or care about its customers or employees. If you work here you will be nothing but a warm body with a number attached to it. They will lie to you and constantly steer you wrong.

    Advice to Management

    Be interested in the well being of your employees and customers not just your shareholders.


  6. "Bitter Sweet"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Charlotte, NC
    Former Employee - Customer Service Associate in Charlotte, NC
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Pay and benefits are good, there are many departments, if you don’t mind moving with the company you should be able to stay employed

    Cons

    Job security, managers may somehow block you from moving to a new a department if they are benefiting from your work rd

    Advice to Management

    Don’t hold people back from moving to other departments


  7. "AT&T"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Specialist-Network Support in Charlotte, NC
    Current Employee - Specialist-Network Support in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Has fairly good benefits and vacation time. Lower level managers are fairly good and working conditions are ok. Pay is good and raises though low, are consistent.

    Cons

    Job security is zero. There are always layoffs as the remote work is sent overseas to the Czech Republic and to India. Upper management only care about the revenue and not customers nor employees.

    Advice to Management

    Care about your customers and employees.

  8. "Government Education Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Government Account Manager in Charlotte, NC
    Former Employee - Government Account Manager in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (Less than a year)

    Pros

    Benefits in healthcare dental vision are good

    Cons

    Terrible management no balance between work and personal life. No communications between management support is terrible processes are not in place that works it’s a zoo

    Advice to Management

    Get rid of your top managers you are too heavy in managers streamline and focus


  9. "Diversity and Inclusion"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - D2D Sae Executive in Charlotte, NC
    Current Employee - D2D Sae Executive in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Everyone feels welcome at the table...AT&T believes in creating an environment where you can be comfortable in your skin... Going from tolerance to understanding...it feels good to work for a company that encourages open dialogue about social injustice and racism and our CEO started it.

    Cons

    none at the moment

    Advice to Management

    Create more opportunities for entry level management


  10. "Requirements Process Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Charlotte, NC
    Former Employee - Anonymous Employee in Charlotte, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    If you are technical you can benefit from a higher salary range.

    Cons

    There is the constant fear of corporate downsizing

    Advice to Management

    Need to build an environment that is not subject to constant downsizing and job jeopardy.


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