AT&T Reviews in Chattanooga, TN | Glassdoor

AT&T Chattanooga Reviews

Updated July 18, 2017
8 reviews

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Chattanooga, TN

2.6
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
4 Ratings

8 Employee Reviews

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Pros
Cons
  • little work life balance opportunity (in 994 reviews)

  • No Work Life Balance you'll trade time for (in 285 reviews)

More Pros and Cons

  1. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Manager in Chattanooga, TN
    Current Employee - Retail Sales Manager in Chattanooga, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    Good benefits, competitive salary and chances for advancement are there if you are willing to relocate. You get fringe benefits and have at least a yearly raise based on performance. Great time off and tuition reimbursement are also pluses.

    Cons

    You do lose work life balance in the retail side. The chances of hitting a ceiling increase greatly if you are not willing to relocate.


  2. Helpful (2)

    "Expect the best, get the worst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Wire Technician in Chattanooga, TN
    Current Employee - Wire Technician in Chattanooga, TN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Solo work in assigned van, using tools and overtime pay. If you're young and single, or prior military, this job might work for a while.

    Cons

    Zero family/social life, with a constant feeling of job loss by management
    --
    This job is the tank where all experimental dung flushes to. No matter what happens, the wire techs take the blame and crawl through all of it everyday.

    Advice to Management

    Focus on better being a real tech team, utilizing team skills to salvage the bad company products

  3. Helpful (1)

    "Modern day slavery as a Wire Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Wire Technician in Chattanooga, TN
    Current Employee - AT&T Wire Technician in Chattanooga, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Good pay for someone starting out.

    Cons

    Every year they add something new that we are responsible for that affects manager bonuses.Managers can retaliate against you if they don't like you or you're not putting out "numbers".If you care about seeing your family or attending your kids baseball/soccer games don't do it.We are given less time to do the same job every year.Being a wiretech will send you into this sunken place where you pretty much have to quit to climb out of it.Do this job only as a last resort.That's it!

    Advice to Management

    Act like you care about your employees and threatening to fire or write up employees because a tech let his truck idle 35 minutes out of a 10 HR day when it's 99 degrees outside is not the answer.


  4. Helpful (1)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Chattanooga, TN
    Current Employee - Inside Sales Representative in Chattanooga, TN
    Approves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Great hourly and awesome 401K

    Cons

    Zero work life balance. Retail is retail good vacation time thougb


  5. "Has good and bad."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Facilities Technician in Chattanooga, TN
    Current Employee - Facilities Technician in Chattanooga, TN
    Doesn't Recommend
    Positive Outlook

    I have been working at AT&T full-time (More than 10 years)

    Pros

    The overall employee benefits are very good. 50% wireless discount, and soon to be free DirecTV, plus discounts on internet service. The insurance is very good if you are covered under the union contract.
    I do think overall it is a safety conscious company. A few management will put production numbers over safety but they are few.

    Cons

    If you are a customer facing employee, the management/company harassment is endless. You are held responsible for the customer's overall satisfaction and you have ZERO control over the company policies that the customer is upset about to begin with. For instance, if you are surveyed, and the customer does not rate their overall experience the best option. Then you are scrutinized to the end of the earth. Every aspect of your day will be examined to find out if you followed every rule. Your GPS will be looked at, your phone record. Did you take 61 minutes for lunch (they use GPS to determine this).... I'm not joking. Really the customer survey is the biggest source of harassment. If you get someone who just "presses buttons" on the survey you are held accountable.
    Working outside can be a pro and a con. The only outside job AT&T is hiring now is called a "wire tech, or premtech" depending on your region. Its the people that install uverse internet/directv now. That is a thankless job. The company does not treat these people very well. Their hours and schedule are terrible. Very little home time. If you have a family, they will hate that job. Its hard to make plans when you may be required to work the one weekend you thought you had off.

    I've worked many years as an outside tech. Service tech and facility tech. The wire tech job is what the company is replacing the service tech title with. The pay is significantly less, and the demands are significantly higher.
    If you do not like dealing with people, this is not the job for you. The hours can be long on short notice, and subject to mandatory OT. Also, if you don't like crawling under houses, in attics; working in all kinds of weather, then this is not the job for you.

    Advice to Management

    Upper management (2nd/3rd level) tends to be too much hands-on. Most first line supervisors are glorified record keepers/messengers. They are not allowed much leeway if any to manage their teams.


  6. "sub-contractor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Support Representative in Chattanooga, TN
    Former Employee - Sales Support Representative in Chattanooga, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T (More than a year)

    Pros

    enjoy meeting peoples and love the envirment, social ,life.great company ,too grow with.short term assignments.

    Cons

    great company,great benifits,skills ,high task skills,more like an out cast and great marketing/sales.

    Advice to Management

    would love to retire from the company ,great places too grow with,


  7. "Great if you are more "PUSHY SALES" oriented, rather than Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Chattanooga, TN
    Former Employee - Retail Sales Consultant in Chattanooga, TN
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    You can make great money, and usually the coworkers are awesome. The customers are mostly nice, and the job isn't super hard.

    Cons

    You spend 4 weeks training on customer service, and then once you get to a store, that goes out the window. They say it's a "Sales Consultant" position, but it's really a pushy sales position. It's more important to walk the customer out of the door with no money in their pocket, than get to the bottom of any issue they may have.

    Advice to Management

    Train for the actual job, not for customer service

  8. "Dead end job for someone that wants to move up."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Chattanooga, TN
    Former Employee - Retail Sales Consultant in Chattanooga, TN
    Doesn't Recommend
    No opinion of CEO

    Pros

    good pay for a retail job
    ok benefits
    technology was fun
    free demo phone

    Cons

    nepotism
    favortism
    no opportunities for career motivated people.
    managers standing behind you with clipboards checking a 20 point list.
    same boaring task everyday.
    having to let the customer walk over you.
    closedoor middle management and sometimes store management
    You are required to ask each customer about 10 robotic questions; yes even billpay clients.
    The job is senority based, so if you are new be prepaired to work all the crappy shifts and never get your requests off.
    Stay away unless you are ok with being treated like a robot and slave.

    Advice to Management

    develop a management development program that is solid and does not vanish when times are hard. Get rid of the senority based system as it hurts performance.


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