AT&T Reviews in Chicago, IL | Glassdoor

AT&T Chicago Reviews

Updated November 15, 2017
311 reviews

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Chicago, IL

3.6
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Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
163 Ratings

311 Employee Reviews

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Pros
Cons
  • little work life balance opportunity (in 997 reviews)

  • No Work Life Balance you'll trade time for (in 285 reviews)

More Pros and Cons

  1. "UA Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - UA Agent in Chicago, IL
    Former Intern - UA Agent in Chicago, IL
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at AT&T as an intern (More than a year)

    Pros

    I was surrounded by a lot of younger staff, so the atmosphere was great
    Management was understanding and willing to work with you
    Job wasn't too hard, I worked at a call center.
    Plenty of room for advancement if you make connections with management.
    willing to work with you to become more marketable in the job market

    Cons

    AT&T outsourced my job, doesn't seem to care too much about their employees.
    The culture there isn't great. Really depends on where you work.
    All about the number at AT&T
    lots of angry customers

    Advice to Management

    remember the human aspect of working
    Also start innovating, you seem like an outdated company


  2. "Recruiter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Talent Acquisition Manager in Chicago, IL
    Current Employee - Talent Acquisition Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Great compensation, benefits, awesome discounts and a company that always strives to do the right thing for employees, customers and the community around them.

    Cons

    While job growth is definitely possible, it is not handed to you. You have to work on standing out in a positive way to be noticed as you move up the corporate ladder.

  3. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Chicago, IL
    Former Employee - Manager in Chicago, IL
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Great benefits and good compensation.
    Opportunities to grow and learn.
    If interested in traveling, this could be the right company for you.

    Cons

    Not a place for someone with small children.
    Very political.
    On paper they talk about work and life balance but the work/sales expectations doesn’t allow life balance.

    Advice to Management

    Value your employees.


  4. "Premises Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in Chicago, IL
    Current Employee - U-Verse Premises Technician in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Salary and benefits are the pros

    Cons

    Rules aren't consistent and schedule

    Advice to Management

    Realize things happen


  5. "Labor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Laborer in Chicago, IL
    Former Employee - Laborer in Chicago, IL
    Recommends
    Positive Outlook

    I worked at AT&T part-time (More than 5 years)

    Pros

    Responsible, independent ,friendly,workplace certain is clean

    Cons

    GOOD COMPANY , nothing bad to say

    Advice to Management

    Understand ,they work hard ,do go job .


  6. "Amazing Company - too siloed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    The companies size and scope of products makes AT&T an amazing place to work. AT&T invests a lot of time and money into developing it's people and making sure that the tooling is available to ensure success.

    Cons

    The culture of the organization is not to make the experience effortless. There is a lot of lip service to wanting to ensure ease of use. However, when given the option to maximize profits or make sure the customers or employees are taken care of, the companies always looks to maximize its revenues. This is not to say it is a bad thing because ensure that the corporations revenues are growing. However, it speaks to the culture and what the company values.


  7. "George Costanza's napping desk?"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Contractor - Editor in Chicago, IL
    Former Contractor - Editor in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T as a contractor (More than a year)

    Pros

    Privacy, independence and no supervisor

    Cons

    "Worked" there full-time for about 7 months; was given 2 tasks (no more than an hour each to complete) in that time, even when I diplomatically asked for more work on several occasions. Sat on a large floor literally by myself, which was eerie. No training, no supplies, no one available for questions. I finally gave up asking for guidance and did other work while I was there. A friend joked I should nap under my desk.

    Advice to Management

    Be sure managers hire staff they actually need and that they pay attention to them and delegate assignments. My talent was wasted, and I could only attribute my situation to bureaucracy and very bad management.

  8. "kam"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Executive in Chicago, IL
    Former Employee - Senior Account Executive in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    good salary good benefits pension!!!

    Cons

    politics, conference calls poor management

    Advice to Management

    delegate decision making pay for performance


  9. "Service Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Company is in the forefront of technology

    Cons

    Enterprise division is losing employees at the expense of Time Warner purchase. Substantial consolidation and layoff.


  10. "One of the best.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telecommunications Specialist in Chicago, IL
    Former Employee - Telecommunications Specialist in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T (More than 10 years)

    Pros

    At AT&T, I had a great career. I would do it again if asked too.

    Cons

    Not really any bad things here.

    Advice to Management

    Please share more info with your employees.


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