AT&T Reviews in Chicago, IL | Glassdoor

AT&T Chicago Reviews

Updated September 18, 2018
342 reviews

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Chicago, IL

3.5
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Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
184 Ratings

342 Employee Reviews

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  1. "Call Center"

    StarStarStarStarStar
    Former Employee - Call Center Representative in Chicago, IL
    Former Employee - Call Center Representative in Chicago, IL
    Recommends

    I worked at AT&T full-time (Less than a year)

    Pros

    Atmosphere was good to work in. Training was good as well.

    Cons

    None that I can remember


  2. "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Chicago, IL
    Current Employee - Project Manager in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    Great Company and Benefits.

    Cons

    Too many friends to friends promotions causes bad Management. Have too many lay-offs,

    Advice to Management

    Tries to buy they in to the markets, Then is force to lay off employees.

  3. "Chicago 9 Hostile Work Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Chicago, IL
    Current Employee - Customer Service Representative in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    medical and dental benefits , discounts on products

    Cons

    Racism toward non-blacks , abusive atmosphere undermines productivity , dishonest managers , favorites rarely working. No diversity ;every manager is black. Forced overtime.

    Advice to Management

    No matter how hard you work or how good a job you do , we are always waiting for punishment over some manufactured falsehood. You can't be an effective leader unless people trust you.


  4. "A company that cares"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Chicago, IL
    Current Employee - Sales Consultant in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Benefits and culture are bar none

    Cons

    Hard to ID resources to help customers


  5. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Solutions Executive in Chicago, IL
    Current Employee - Client Solutions Executive in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (Less than a year)

    Pros

    Upper management truly cares about quality of work environment.
    Amazing benefits.

    Cons

    Responsible for handling customer issues that are out of your control


  6. Helpful (1)

    "Customer Care rep"

    StarStarStarStarStar
    Current Employee - Customer Service Representative in Chicago, IL
    Current Employee - Customer Service Representative in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time

    Pros

    -The company loves to educate its people and grow its employees.
    -Meet a lot of interesting people
    - Many benefits and discounts compared to other employers

    Cons

    -Rapid growth in Chicago makes for needing to be able to adapt to changes quickly
    - working within such a large organization at times may slow down the time it takes to communicate between departments
    - Not sure how they are hiring, I experienced a lack of professionalism by fellow employees


  7. "AT&T"

    StarStarStarStarStar
    Current Employee - Lead Project Manager in Chicago, IL
    Current Employee - Lead Project Manager in Chicago, IL

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Good Training and development program

    Cons

    Unless you are based in Dallas, no real hope for advancement.

    Advice to Management

    Remove a layer of mangement

  8. "Sales program execution manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Program Manager in Chicago, IL
    Current Employee - Sales Program Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Development opportunities, resources to take advantage of, Employee resource groups, good pay and bonus, good vacation time, flexible work

    Cons

    Very competitive work environment (not necessarily a con)


  9. "Call Center Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Representative in Chicago, IL
    Current Employee - Call Center Representative in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (Less than a year)

    Pros

    Friendly, Clean, Helpful, Laid-back environment

    Cons

    Difficult customers, slow training class


  10. "Never again"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Contact Center Representative in Chicago, IL
    Former Employee - Contact Center Representative in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time

    Pros

    Pay was pretty good for most.

    Cons

    They do not care about their employees welfare.


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