AT&T Reviews in Chicago, IL | Glassdoor

AT&T Chicago Reviews

Updated November 25, 2018
346 reviews

Filter

Filter

Chicago, IL

3.4
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
187 Ratings

346 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • "Poor work life balance if you have a family due to American working hours" (in 1134 reviews)

  • "Long hours and absolutely NO WORK LIFE BALANCE" (in 333 reviews)

More Pros and Cons

  1. "At&t is the best!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Manager in Chicago, IL
    Current Employee - Retail Sales Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Benefits are great at pre-management level but are even better at management level.
    Great leadership in IL
    Lots of opportunity to move up as long as you are willing to not be lazy
    Lots of opportunity to develop self
    $8000 yearly higher education allowance at management level

    Cons

    Work life balance
    Battling with other company channels to make sure things get
    Done correctly

    Advice to Management

    Make the ability to fix customer issues easier, RST is a joke


  2. "I only stated for the pay."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service and Sales Representative in Chicago, IL
    Former Employee - Customer Service and Sales Representative in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Pay was exceptional
    Benefits were great
    Knowledge you gain

    Cons

    Management not supportive
    Life/work balance
    No room for growth
    Constant change most not communicated

  3. Helpful (2)

    "Call Center"

    StarStarStarStarStar
    Former Employee - Call Center Representative in Chicago, IL
    Former Employee - Call Center Representative in Chicago, IL
    Recommends

    I worked at AT&T full-time (Less than a year)

    Pros

    Atmosphere was good to work in. Training was good as well.

    Cons

    None that I can remember


  4. Helpful (1)

    "Technical Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Consultant in Chicago, IL
    Former Employee - Technical Consultant in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Training, salary, benefits, job opportunities

    Cons

    Workload, unrealistic sales quotas, constant reorganization


  5. "manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Sales Associate in Chicago, IL
    Current Contractor - Sales Associate in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T as a contractor (Less than a year)

    Pros

    Services and discounts cell and dtv

    Cons

    Not friendly at times advancement


  6. Helpful (1)

    "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Chicago, IL
    Current Employee - Project Manager in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    Great Company and Benefits.

    Cons

    Too many friends to friends promotions causes bad Management. Have too many lay-offs,

    Advice to Management

    Tries to buy they in to the markets, Then is force to lay off employees.


  7. "Chicago 9 Hostile Work Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Chicago, IL
    Current Employee - Customer Service Representative in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    medical and dental benefits , discounts on products

    Cons

    Racism toward non-blacks , abusive atmosphere undermines productivity , dishonest managers , favorites rarely working. No diversity ;every manager is black. Forced overtime.

    Advice to Management

    No matter how hard you work or how good a job you do , we are always waiting for punishment over some manufactured falsehood. You can't be an effective leader unless people trust you.

  8. "A company that cares"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Chicago, IL
    Current Employee - Sales Consultant in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Benefits and culture are bar none

    Cons

    Hard to ID resources to help customers


  9. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Solutions Executive in Chicago, IL
    Current Employee - Client Solutions Executive in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (Less than a year)

    Pros

    Upper management truly cares about quality of work environment.
    Amazing benefits.

    Cons

    Responsible for handling customer issues that are out of your control


  10. Helpful (1)

    "Customer Care rep"

    StarStarStarStarStar
    Current Employee - Customer Service Representative in Chicago, IL
    Current Employee - Customer Service Representative in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time

    Pros

    -The company loves to educate its people and grow its employees.
    -Meet a lot of interesting people
    - Many benefits and discounts compared to other employers

    Cons

    -Rapid growth in Chicago makes for needing to be able to adapt to changes quickly
    - working within such a large organization at times may slow down the time it takes to communicate between departments
    - Not sure how they are hiring, I experienced a lack of professionalism by fellow employees


Showing 346 of 19,797 reviews
Reset Filters