AT&T Reviews in Chicago, IL | Glassdoor

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AT&T Chicago Reviews

Updated February 5, 2018
319 reviews

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Chicago, IL

3.5
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Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
169 Ratings

319 Employee Reviews

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Pros
Cons
  • Poor work life balance if you have a family due to American working hours (in 1033 reviews)

  • Life consuming, no work life balance (in 297 reviews)

More Pros and Cons

  1. "Recruiter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Talent Acquisition Manager in Chicago, IL
    Current Employee - Talent Acquisition Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Great compensation, benefits, awesome discounts and a company that always strives to do the right thing for employees, customers and the community around them.

    Cons

    While job growth is definitely possible, it is not handed to you. You have to work on standing out in a positive way to be noticed as you move up the corporate ladder.


  2. "Business mid-market sales executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Executive S2 Acquisition in Chicago, IL
    Current Employee - Sales Executive S2 Acquisition in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Great company culture and values. Many opportunities for growth within your role. Always encouraging retool yourself on industry leading technology through web-based training modules. Hyper-focus on Fiber, network Security solutions, and Voice solutions.

    Cons

    Compensation versus production targets do not match. Maxing our your compensation is difficult. While commission is maxed at 300% YTD, the quotas increase so frequently throughout the year that it is difficult to maximize your compensation. For example, mobility goal will be 50 activations per month to be 100%, after closing 100 activations for a 200% month, the next month your monthly target will increase to 80 which changes your YTD total target. So you are producing more sales, but compensation changes because the targets are different, and reaching 300% of YTD targets are theoretically unattainable.

    Advice to Management

    Keep compensation track the same for calendar year. If change is made, a bonus or buffer should be applied to compensate for difference.

  3. "Not a Bad Company to work at"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Chicago, IL
    Current Employee - Account Manager in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    The pay and benefits are pretty good.

    Cons

    Hard to move up unless you live in Dallas


  4. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate- Business Management in Chicago, IL
    Current Employee - Associate- Business Management in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Work life balance
    Ample vacation allowance
    Understanding management
    Flexible office space
    Remote working
    Excellent health benefits
    401(k) matching
    Extensive internal opportunities

    Cons

    There are not really any cons to this job that I can think of. There are not really any cons to this job.


  5. "Customer care"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Manager in Chicago, IL
    Former Employee - Customer Care Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    respective, professional workspace. good work-life balance. solid compensation package.

    Cons

    A huge company. hardly no impact on bushiness decisions


  6. "Too much restructuring"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor in Chicago, IL
    Current Contractor - Anonymous Contractor in Chicago, IL

    I have been working at AT&T as a contractor (More than 3 years)

    Pros

    Compensation was generous. Allows fair amount of flexibility with regards to work-from-home/remote options.

    Cons

    In just over 3 1/2 years, the company saw at minimum 4 rounds of major re-orgs from a SRVP level down. When you don't even know who your area reports to, it's that much more of a challenge to know if the goals you're aiming for are even relevant, never mind be able to ensure you're making progress on them.


  7. "Always focus on your numbers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Integrated Solutions Consultant in Chicago, IL
    Current Employee - Integrated Solutions Consultant in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Very competitive pay compared to industry competitors

    Cons

    Very poor work life balance in retail. In addition communication company wide can be poor

    Advice to Management

    Advice is to always be aware of your numbers. Also constantly motivate every team member.

  8. "UA Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - UA Agent in Chicago, IL
    Former Intern - UA Agent in Chicago, IL
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at AT&T as an intern (More than a year)

    Pros

    I was surrounded by a lot of younger staff, so the atmosphere was great
    Management was understanding and willing to work with you
    Job wasn't too hard, I worked at a call center.
    Plenty of room for advancement if you make connections with management.
    willing to work with you to become more marketable in the job market

    Cons

    AT&T outsourced my job, doesn't seem to care too much about their employees.
    The culture there isn't great. Really depends on where you work.
    All about the number at AT&T
    lots of angry customers

    Advice to Management

    remember the human aspect of working
    Also start innovating, you seem like an outdated company


  9. "Sales Executive 2"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    The base salary is high and competitive.

    Cons

    They will make you work for every penny. If you are not an internal hire for this position, good luck...you will need it...no training, management is new and not trained for leadership and management.

    Advice to Management

    Go to your directors and insist on getting trained to be a leader. Or invest in yourself an pay for leadership training if this is what you want to do and be successful at.


  10. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Chicago, IL
    Former Employee - Manager in Chicago, IL
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Great benefits and good compensation.
    Opportunities to grow and learn.
    If interested in traveling, this could be the right company for you.

    Cons

    Not a place for someone with small children.
    Very political.
    On paper they talk about work and life balance but the work/sales expectations doesn’t allow life balance.

    Advice to Management

    Value your employees.


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