AT&T Reviews in Chicago, IL | Glassdoor

AT&T Chicago Reviews

Updated February 7, 2019
350 reviews

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Chicago, IL

3.4
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
188 Ratings

350 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "At&t is the best!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Manager in Chicago, IL
    Current Employee - Retail Sales Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Benefits are great at pre-management level but are even better at management level.
    Great leadership in IL
    Lots of opportunity to move up as long as you are willing to not be lazy
    Lots of opportunity to develop self
    $8000 yearly higher education allowance at management level

    Cons

    Work life balance
    Battling with other company channels to make sure things get
    Done correctly

    Advice to Management

    Make the ability to fix customer issues easier, RST is a joke


  2. "Good company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Network Engineer in Chicago, IL
    Current Employee - Senior Network Engineer in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Good benefits. Professional environment without much micro-management. Ability to work from home and from drop-in office locations.

    Cons

    Salaries could be better. Benefits are great, cheap but with high deductible. But they do have a matching HSA which helps out a lot.

  3. "prem tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend

    I worked at AT&T full-time (More than a year)

    Pros

    you will learn a lot in the training

    Cons

    management has unrealistic installation times for techs


  4. "The good and the bad"

    StarStarStarStarStar
    Former Employee - Project Manager in Chicago, IL
    Former Employee - Project Manager in Chicago, IL

    I worked at AT&T full-time (More than 10 years)

    Pros

    pleasant place to work...competitive salary

    Cons

    Lack of career growth...no promotions for first and second level


  5. "Generous Benefits and Compensation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service Manager in Chicago, IL
    Former Employee - Field Service Manager in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Typically great people to work with. Excellent benefits and great pay

    Cons

    It's a union company which slows progress and prevents technology growth for the sake of justifying in maintaining an overabundance of positions. This causes processes to be antiquated, hence the high number of dissatisfied customers.

    Advice to Management

    I'm not sure what I could say that probably hasn't already been offered. I've been on both sides and understand the challenges management faces.


  6. "I only stated for the pay."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service and Sales Representative in Chicago, IL
    Former Employee - Customer Service and Sales Representative in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Pay was exceptional
    Benefits were great
    Knowledge you gain

    Cons

    Management not supportive
    Life/work balance
    No room for growth
    Constant change most not communicated


  7. Helpful (2)

    "Call Center"

    StarStarStarStarStar
    Former Employee - Call Center Representative in Chicago, IL
    Former Employee - Call Center Representative in Chicago, IL
    Recommends

    I worked at AT&T full-time (Less than a year)

    Pros

    Atmosphere was good to work in. Training was good as well.

    Cons

    None that I can remember

  8. Helpful (1)

    "Technical Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Consultant in Chicago, IL
    Former Employee - Technical Consultant in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Training, salary, benefits, job opportunities

    Cons

    Workload, unrealistic sales quotas, constant reorganization


  9. "manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Sales Associate in Chicago, IL
    Current Contractor - Sales Associate in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T as a contractor (Less than a year)

    Pros

    Services and discounts cell and dtv

    Cons

    Not friendly at times advancement


  10. Helpful (1)

    "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Chicago, IL
    Current Employee - Project Manager in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    Great Company and Benefits.

    Cons

    Too many friends to friends promotions causes bad Management. Have too many lay-offs,

    Advice to Management

    Tries to buy they in to the markets, Then is force to lay off employees.


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