AT&T Reviews in Chicago, IL | Glassdoor

AT&T Chicago Reviews

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Found 578 reviews

3.4
StarStarStarStarStar
Rating TrendsRating Trends
66%
Recommend to a Friend
67%
Approve of CEO
AT&T CEO Randall L. Stephenson
Randall L. Stephenson
311 Ratings
Pros
Cons
More Pros and Cons
  1. At&t is the best!

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Retail Sales Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time for more than 6 years

    Pros

    Benefits are great at pre-management level but are even better at management level. Great leadership in IL Lots of opportunity to move up as long as you are willing to not be lazy Lots of opportunity to develop self $8000 yearly higher education allowance at management level

    Cons

    Work life balance Battling with other company channels to make sure things get Done correctly

    Advice to Management

    Make the ability to fix customer issues easier, RST is a joke

  2. Lots of years of steady employment

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Systems Technician in McHenry, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time for more than 20 years

    Pros

    Lots of interesting coworkers and customers

    Cons

    cold in winter hot in summer

    Advice to Management

    it's better than Comcast

  3. The good and the bad

    StarStarStarStarStar
      Former Employee - Project Manager in Chicago, IL

      I worked at AT&T full-time for more than 20 years

      Pros

      pleasant place to work...competitive salary

      Cons

      Lack of career growth...no promotions for first and second level

    • Generous Benefits and Compensation

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Field Service Manager in Chicago, IL
      Recommends
      Neutral Outlook
      Disapproves of CEO

      I worked at AT&T full-time for more than 20 years

      Pros

      Typically great people to work with. Excellent benefits and great pay

      Cons

      It's a union company which slows progress and prevents technology growth for the sake of justifying in maintaining an overabundance of positions. This causes processes to be antiquated, hence the high number of dissatisfied customers.

      Advice to Management

      I'm not sure what I could say that probably hasn't already been offered. I've been on both sides and understand the challenges management faces.

    • Retail sales consultant

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Retail Sales Consultant in Pleasant Prairie, WI
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at AT&T full-time for more than 4 years

      Pros

      Really good pay and benefits

      Cons

      Horrible work/life balance at times unreasonable sales targets and poor management who suggest utilize nefarious tactics to close sales.

      Advice to Management

      Do better nd care more about your team.

    • I only stated for the pay.

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Service and Sales Representative in Chicago, IL
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I worked at AT&T full-time for more than 20 years

      Pros

      Pay was exceptional Benefits were great Knowledge you gain

      Cons

      Management not supportive Life/work balance No room for growth Constant change most not communicated

    • Team Lead

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Team Lead in Arlington Heights, IL
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at AT&T for more than 2 years

      Pros

      great work environment, amazing people to work with.

      Cons

      working as a contractor and not having benefits.

    • Could be great

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - U-Verse Premises Technician in McHenry, IL
      Recommends
      Neutral Outlook
      Approves of CEO

      I worked at AT&T full-time for more than 4 years

      Pros

      Vacation, Union, Pay, Benefits, Flexibility

      Cons

      Management, Union, Quailty of Life

      Advice to Management

      Less micro-managing and treat your employees like human beings not robots

    • Helpful (2)

      Call Center

      StarStarStarStarStar
        Former Employee - Call Center Representative in Chicago, IL
        Recommends

        I worked at AT&T full-time for more than a year

        Pros

        Atmosphere was good to work in. Training was good as well.

        Cons

        None that I can remember

      • Engineer

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Engineer in Kenosha, WI
        Recommends
        Negative Outlook
        Disapproves of CEO

        I have been working at AT&T full-time for more than 20 years

        Pros

        Shift work. Well paid for your time.

        Cons

        You will likely never get promoted.

      Found 578 reviews