AT&T Reviews in Chicago, IL | Glassdoor

AT&T Chicago Reviews

Updated September 23, 2018
569 reviews

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Chicago, IL Area

3.4
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Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
307 Ratings

569 Employee Reviews

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  1. "Call Center"

    StarStarStarStarStar
    Former Employee - Call Center Representative in Chicago, IL
    Former Employee - Call Center Representative in Chicago, IL
    Recommends

    I worked at AT&T full-time (Less than a year)

    Pros

    Atmosphere was good to work in. Training was good as well.

    Cons

    None that I can remember


  2. Helpful (1)

    "Technical Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Consultant in Chicago, IL
    Former Employee - Technical Consultant in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Training, salary, benefits, job opportunities

    Cons

    Workload, unrealistic sales quotas, constant reorganization

  3. "manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Sales Associate in Chicago, IL
    Current Contractor - Sales Associate in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T as a contractor (Less than a year)

    Pros

    Services and discounts cell and dtv

    Cons

    Not friendly at times advancement


  4. "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Chicago, IL
    Current Employee - Project Manager in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    Great Company and Benefits.

    Cons

    Too many friends to friends promotions causes bad Management. Have too many lay-offs,

    Advice to Management

    Tries to buy they in to the markets, Then is force to lay off employees.


  5. "Chicago 9 Hostile Work Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Chicago, IL
    Current Employee - Customer Service Representative in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    medical and dental benefits , discounts on products

    Cons

    Racism toward non-blacks , abusive atmosphere undermines productivity , dishonest managers , favorites rarely working. No diversity ;every manager is black. Forced overtime.

    Advice to Management

    No matter how hard you work or how good a job you do , we are always waiting for punishment over some manufactured falsehood. You can't be an effective leader unless people trust you.


  6. "A company that cares"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Chicago, IL
    Current Employee - Sales Consultant in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Benefits and culture are bar none

    Cons

    Hard to ID resources to help customers


  7. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Solutions Executive in Chicago, IL
    Current Employee - Client Solutions Executive in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (Less than a year)

    Pros

    Upper management truly cares about quality of work environment.
    Amazing benefits.

    Cons

    Responsible for handling customer issues that are out of your control

  8. "Used to be a terrific place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Professional Network Design Engineer in Schaumburg, IL
    Former Employee - Professional Network Design Engineer in Schaumburg, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Good Benefits, exciting projects, great people, great pay and excellent training.

    Cons

    They have been quietly laying off 5k + people per year and will continue to do so through 2020. Use caution, especially if you are over 40 years old. Age discrimination is a very big problem there - even with employees that have kept up with with skills training.


  9. Helpful (1)

    "Customer Care rep"

    StarStarStarStarStar
    Current Employee - Customer Service Representative in Chicago, IL
    Current Employee - Customer Service Representative in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time

    Pros

    -The company loves to educate its people and grow its employees.
    -Meet a lot of interesting people
    - Many benefits and discounts compared to other employers

    Cons

    -Rapid growth in Chicago makes for needing to be able to adapt to changes quickly
    - working within such a large organization at times may slow down the time it takes to communicate between departments
    - Not sure how they are hiring, I experienced a lack of professionalism by fellow employees


  10. Helpful (3)

    "It used to be better, pay used to be more competitive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Integrated Solutions Consultant in Schaumburg, IL
    Current Employee - Integrated Solutions Consultant in Schaumburg, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Big company, good experience, tuition reimbursement

    Cons

    Lay offs, constant pressure for numbers, lead with fear not motivation, lack of work life balance, hours are long and salary doesn’t reflect the 10-12 hour days, capped commissions

    Advice to Management

    I used to take pride in working for AT&T, the product and services we sold were always in the top of the competitors. We used to get compensated great and “tier out” when we would exceed our monthly goals. Now they cap our commission and will announce when they lift the cap like it’s a reward to us and can cap it whenever they want. Hourly sales employees are usually Union if it’s a corporate sales job but the union is useless and doesn’t provide any real protection for the employees, they recently agreed to a new contract and announced a massive layoff of the sales support rep role which is a big hit to the stores for back office and store operations. They have a big focus on making things automated and taking away our jobs to increase profits while the CEO continues to get an increase in pay and bonus. AT&T is really pressuring people into going to in home sales and it’s essentially a glorified door to door sales role with quotas most of the company is not meeting, while rewarding people with shady business practices with job promotions and sticking the rest of the in home experts with a terrible base salary, expecting them to work 10-12 hour days with constant pressure to hit daily numbers without care of their families or the sales representatives lives. If you’re trying to make some decent money without a college degree, AT&T can be the job for you. Don’t make a career out of it, you’ll regret it. Take advantage of their tuition reimbursement and get out fast before you fall into the sunken place and can’t get out until you’re laid off.


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