AT&T Reviews in Chicago, IL | Glassdoor

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AT&T Chicago Reviews

Updated February 5, 2018
532 reviews

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Chicago, IL Area

3.5
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Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
280 Ratings

532 Employee Reviews

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Pros
Cons
  • Poor work life balance if you have a family due to American working hours (in 1033 reviews)

  • Life consuming, no work life balance (in 297 reviews)

More Pros and Cons

  1. "Recruiter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Talent Acquisition Manager in Chicago, IL
    Current Employee - Talent Acquisition Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Great compensation, benefits, awesome discounts and a company that always strives to do the right thing for employees, customers and the community around them.

    Cons

    While job growth is definitely possible, it is not handed to you. You have to work on standing out in a positive way to be noticed as you move up the corporate ladder.


  2. "Business mid-market sales executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Executive S2 Acquisition in Chicago, IL
    Current Employee - Sales Executive S2 Acquisition in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Great company culture and values. Many opportunities for growth within your role. Always encouraging retool yourself on industry leading technology through web-based training modules. Hyper-focus on Fiber, network Security solutions, and Voice solutions.

    Cons

    Compensation versus production targets do not match. Maxing our your compensation is difficult. While commission is maxed at 300% YTD, the quotas increase so frequently throughout the year that it is difficult to maximize your compensation. For example, mobility goal will be 50 activations per month to be 100%, after closing 100 activations for a 200% month, the next month your monthly target will increase to 80 which changes your YTD total target. So you are producing more sales, but compensation changes because the targets are different, and reaching 300% of YTD targets are theoretically unattainable.

    Advice to Management

    Keep compensation track the same for calendar year. If change is made, a bonus or buffer should be applied to compensate for difference.

  3. "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Arlington Heights, IL
    Former Employee - Analyst in Arlington Heights, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    There are lots of opportunities in artificial Intelligence, or if you have a Six Sigma Black Belt or you have your Project Management Professional certification.

    Cons

    I believe the best decision for all companies is to take small, smart steps, pause to see what they learned. This was a terrific corporation to have worked for, many departments and many personalities.

    Advice to Management

    This was a terrific corporation to have worked for, many departments and many personalities again I believe the best decision for all companies is to take small, smart steps, pause to see what they learned.


  4. "Retail Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AT&T Mobility RSC in Algonquin, IL
    Former Employee - AT&T Mobility RSC in Algonquin, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time

    Pros

    Commission good, union member CWA, good benefits, good starting hourly with increase every year. Opportunity for advancement. Comfortable work environment with a company that adapts to new technology quickly.

    Cons

    Managers change frequently, commission structure is sporadic at best always changing and commission being reduced. No stock options. Work hours based on seniority, so when you start expect to work 12 to close (whenever that is) business closes at 9 but I was there past 11pm on multiple occasions.

    Advice to Management

    Unless your managers are being promoted or failing miserably, leave them be. Let the team grow together for long term success.


  5. "Not a Bad Company to work at"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Chicago, IL
    Current Employee - Account Manager in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    The pay and benefits are pretty good.

    Cons

    Hard to move up unless you live in Dallas


  6. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate- Business Management in Chicago, IL
    Current Employee - Associate- Business Management in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Work life balance
    Ample vacation allowance
    Understanding management
    Flexible office space
    Remote working
    Excellent health benefits
    401(k) matching
    Extensive internal opportunities

    Cons

    There are not really any cons to this job that I can think of. There are not really any cons to this job.


  7. Helpful (2)

    "Premise tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - U-Verse Premises Technician in Rockdale, IL
    Former Employee - U-Verse Premises Technician in Rockdale, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 8 years)

    Pros

    Very little, decent pay and benefits is about the only thing. But getting worse little by little

    Cons

    Manipulative , untrustworthy management.
    Hostile work environment.
    Questionable , dishonest business practices.

    Advice to Management

    Reduce some of you useless management positions and realize that you can get much more from you frontline workers by working with them rather than against them.

  8. Helpful (1)

    "AT&T"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Training Instructor in Hoffman Estates, IL
    Current Employee - Lead Training Instructor in Hoffman Estates, IL
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Innovative, forward thinking, great benefit, global,

    Cons

    90% of growth opportunities are in Dallas or Atlanta. Boast virtual team and working but does not truly embrace virtual employees. Dallas centric mindset
    Haven’t taken the time to create standard processes or systems company wide. Many mergers have led to contradictory practices and systems that are not integrated and don’t work together

    Advice to Management

    Change your culture, your leadership mindset 4th level and above, especially Executives to understand how to embrace virtual employees and provide opportunities no matter where you’re located


  9. "Customer care"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Manager in Chicago, IL
    Former Employee - Customer Care Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    respective, professional workspace. good work-life balance. solid compensation package.

    Cons

    A huge company. hardly no impact on bushiness decisions


  10. "Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Schaumburg, IL
    Former Employee - Project Manager in Schaumburg, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    High performing company that requires 100%...brings out the very best in individuals and teams.

    Cons

    High performing company that requires 100%...but need more resources[resource availability to meet typical project needs.

    Advice to Management

    Re-examine resource allotment


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