AT&T Reviews in Chicago, IL | Glassdoor

AT&T Chicago Reviews

Updated July 6, 2018
555 reviews

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Chicago, IL Area

3.5
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Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
297 Ratings

555 Employee Reviews

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Pros
  • "Pay and benefits are better than I’ve ever dreamed imaginable" (in 890 reviews)

  • "There is a proper work life balance" (in 503 reviews)

Cons
  • "Poor work life balance if you have a family due to American working hours" (in 1082 reviews)

  • "very long hours; no work-life balance" (in 312 reviews)

More Pros and Cons

  1. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Great benefits/concessions, great pay, wonderful leadership.

    Cons

    Big company so you can get lost in occasional numbers game.


  2. "Sales program execution manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Program Manager in Chicago, IL
    Current Employee - Sales Program Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Development opportunities, resources to take advantage of, Employee resource groups, good pay and bonus, good vacation time, flexible work

    Cons

    Very competitive work environment (not necessarily a con)

  3. "Uverse Field Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Uverse Manager in Antioch, IL
    Former Employee - Uverse Manager in Antioch, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Liked working in the field and with the technicians.
    I enjoyed learning about evolving technology and passing that knowledge on to my team.
    Pay was ok.
    Good benefits

    Cons

    No work life balance
    Poor direction from direct supervisor
    Unrealistic expectation to work 24/7 even on vacation and days off.
    No loyalty to employees


  4. "Call Center Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Representative in Chicago, IL
    Current Employee - Call Center Representative in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (Less than a year)

    Pros

    Friendly, Clean, Helpful, Laid-back environment

    Cons

    Difficult customers, slow training class


  5. Helpful (1)

    "At&t has been a great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Network Engineer in Arlington Heights, IL
    Current Employee - Senior Network Engineer in Arlington Heights, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    The benefits are extremely hard to leave

    Cons

    There’s no framework or structure path for advancement and promotion

    Advice to Management

    The company needs to recognize employees more often and understand the “Do more with Less” methodology is not a solution and should be discarded, it brings employee moral way down and increases stress levels . The majority of At&t employees are stressed out.


  6. "Great company with great benefits and discounts."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IDC Technical Specialist in Lisle, IL
    Current Employee - IDC Technical Specialist in Lisle, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    Discounts on mobile, internet, cable and internet

    Cons

    No cons that I can think of.


  7. "Network Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Services in Chicago, IL
    Current Employee - Network Services in Chicago, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Great benefits and 401K package

    Cons

    Employee discounts could be better

    Advice to Management

    Should look more into orders before dispatched on jobs

  8. "Manager Construction & Engineering"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Negative Outlook

    I worked at AT&T full-time (More than 10 years)

    Pros

    Benefits, and ability to think on your feet. Some freedom.

    Cons

    Politics, and large grey area rules that don't apply to everyone. Snakey co-workers who cheat. The more things change the more they stay the same, but take away from you.

    Advice to Management

    Your area manager will make or break your career. Watch double talk.


  9. "Sales manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    DONT WORK HERE

    *The ability to work with a diverse, ever changing positive great group of people
    *very rewarding to watch your team grown and develop new skills
    *tuition reimbursement
    *vacation

    Cons

    *upper management does a great job giving the illusion that they care. They do not.
    *I HAVE BEVER BEEN MORE MICROMANAGED IN MY LIFE.
    *Difficult to promote talented people due to politics
    *Pay is much too low. I made a job change to an EASIER job and my annual pay went UP 20k
    *expected to be available at all times
    *Very poor compensation (put twice because it’s so bad)
    *low hourly pay
    *unattainable targets which leads to low commission
    *long hours/holidays/weekends required
    *redundant conference calls
    *cold calls to business required... if I wanted to make cold calls I’d work at a call center
    *LOW PAY. Not worth the stress/hours/pressure

    Advice to Management

    I worked here for 3 years at 4 different stores and multiple different managers. The store level is not the problem the politics are. Don’t hold promotions over peoples head as a bribe to benefit you. Promote the people who deserve it. I’m not saying this out of spite because I was promoted due to HARD work. I was unable to promote very deserving and talented people because maybe someone else knew the district manager or some other political pull.
    Raise people’s hourly and raise commission to give these people a living wage. 1350 if you hit your goal 100% is terrible. The only way to make money is to sell using shady tactics so you can get more sales than are realistic.


  10. "Be prepared to sacrifice your health"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Worked As Both Craft and Management for Nearly II Decades in Chicago, IL
    Former Employee - Worked As Both Craft and Management for Nearly II Decades in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Excellent pay and benefits.
    You'll need those benefits to treat and manage the stress and anxiety caused by the job and hostile workplace.

    Cons

    AT&T's idea of work life balance is 90% work - 10% life.

    Hostile interdepartmental rivalries. The primary goal of every department at AT&T is to shift the burden, cost, or responsibility of a thing to another department. They preach "I own it," but in reality everyone practices "not my problem."

    Office politics and favoritism. Are you reliable, on-time, hard-working, and sincere? You'd better enjoy busting your butt and receiving no recognition while watching the slackers around you receive praise and accolades.

    Short-sighted and unfair rewards program pushes employees to achieve metrics often DETRIMENTAL to customer service.

    Upper management is EXTREMELY resistant to implementing suggestions from employees that would improve the customer experience and worker morale. Too many VPs down in Texas have a "my way or the highway" attitude and a "punish the whole class" mentality when one or two people are actually doing something worthy of discipline.

    Advice to Management

    No point in giving any advice, as they wouldn't listen any way.

    You are absolutely worthless to them. AT&T sees its employees not as an asset, but as a liability - as overhead - as a cost of business that should be shed in favor of automation and overworking those "lucky" enough to avoid the axe during the ever more frequent rounds of layoffs.


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