AT&T Reviews in Chicago, IL | Glassdoor

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AT&T Chicago Reviews

Updated January 5, 2018
527 reviews

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Chicago, IL Area

3.5
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
276 Ratings

527 Employee Reviews

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Pros
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More Pros and Cons

  1. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate- Business Management in Chicago, IL
    Current Employee - Associate- Business Management in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Work life balance
    Ample vacation allowance
    Understanding management
    Flexible office space
    Remote working
    Excellent health benefits
    401(k) matching
    Extensive internal opportunities

    Cons

    There are not really any cons to this job that I can think of. There are not really any cons to this job.


  2. "Customer care"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Manager in Chicago, IL
    Former Employee - Customer Care Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    respective, professional workspace. good work-life balance. solid compensation package.

    Cons

    A huge company. hardly no impact on bushiness decisions

  3. Helpful (1)

    "AT&T"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Training Instructor in Hoffman Estates, IL
    Current Employee - Lead Training Instructor in Hoffman Estates, IL
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Innovative, forward thinking, great benefit, global,

    Cons

    90% of growth opportunities are in Dallas or Atlanta. Boast virtual team and working but does not truly embrace virtual employees. Dallas centric mindset
    Haven’t taken the time to create standard processes or systems company wide. Many mergers have led to contradictory practices and systems that are not integrated and don’t work together

    Advice to Management

    Change your culture, your leadership mindset 4th level and above, especially Executives to understand how to embrace virtual employees and provide opportunities no matter where you’re located


  4. "Too much restructuring"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor in Chicago, IL
    Current Contractor - Anonymous Contractor in Chicago, IL

    I have been working at AT&T as a contractor (More than 3 years)

    Pros

    Compensation was generous. Allows fair amount of flexibility with regards to work-from-home/remote options.

    Cons

    In just over 3 1/2 years, the company saw at minimum 4 rounds of major re-orgs from a SRVP level down. When you don't even know who your area reports to, it's that much more of a challenge to know if the goals you're aiming for are even relevant, never mind be able to ensure you're making progress on them.


  5. "Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Schaumburg, IL
    Former Employee - Project Manager in Schaumburg, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    High performing company that requires 100%...brings out the very best in individuals and teams.

    Cons

    High performing company that requires 100%...but need more resources[resource availability to meet typical project needs.

    Advice to Management

    Re-examine resource allotment


  6. "Always focus on your numbers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Integrated Solutions Consultant in Chicago, IL
    Current Employee - Integrated Solutions Consultant in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Very competitive pay compared to industry competitors

    Cons

    Very poor work life balance in retail. In addition communication company wide can be poor

    Advice to Management

    Advice is to always be aware of your numbers. Also constantly motivate every team member.


  7. "UA Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - UA Agent in Chicago, IL
    Former Intern - UA Agent in Chicago, IL
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at AT&T as an intern (More than a year)

    Pros

    I was surrounded by a lot of younger staff, so the atmosphere was great
    Management was understanding and willing to work with you
    Job wasn't too hard, I worked at a call center.
    Plenty of room for advancement if you make connections with management.
    willing to work with you to become more marketable in the job market

    Cons

    AT&T outsourced my job, doesn't seem to care too much about their employees.
    The culture there isn't great. Really depends on where you work.
    All about the number at AT&T
    lots of angry customers

    Advice to Management

    remember the human aspect of working
    Also start innovating, you seem like an outdated company

  8. "Recruiter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Talent Acquisition Manager in Chicago, IL
    Current Employee - Talent Acquisition Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Great compensation, benefits, awesome discounts and a company that always strives to do the right thing for employees, customers and the community around them.

    Cons

    While job growth is definitely possible, it is not handed to you. You have to work on standing out in a positive way to be noticed as you move up the corporate ladder.


  9. "Sales Executive 2"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    The base salary is high and competitive.

    Cons

    They will make you work for every penny. If you are not an internal hire for this position, good luck...you will need it...no training, management is new and not trained for leadership and management.

    Advice to Management

    Go to your directors and insist on getting trained to be a leader. Or invest in yourself an pay for leadership training if this is what you want to do and be successful at.


  10. "Quality of Life Issues"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Gary, IN
    Former Employee - Anonymous Employee in Gary, IN
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 8 years)

    Pros

    great benefits
    good pay
    overtime usually available

    Cons

    too many late hours
    lack of management support to solve issues

    Advice to Management

    hire better managers


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