AT&T Reviews in Chicago, IL | Glassdoor

AT&T Chicago Reviews

Updated September 18, 2017
503 reviews

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Chicago, IL Area

3.5
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
262 Ratings

503 Employee Reviews

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Pros
Cons
  • little work life balance opportunity (in 970 reviews)

  • No Work Life Balance you'll trade time for (in 277 reviews)

More Pros and Cons

  1. "One of the best.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telecommunications Specialist in Chicago, IL
    Former Employee - Telecommunications Specialist in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T (More than 10 years)

    Pros

    At AT&T, I had a great career. I would do it again if asked too.

    Cons

    Not really any bad things here.

    Advice to Management

    Please share more info with your employees.


  2. "DevOps/ Cloud Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Senior DevOps Engineer in Chicago, IL
    Current Contractor - Senior DevOps Engineer in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T as a contractor (More than 5 years)

    Pros

    Best Working Place and relaxed

    Cons

    Nothing more on dark side

    Advice to Management

    No

  3. "Outstanding for College students or entry level job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Intern - Hourly in Palatine, IL
    Current Employee - Intern - Hourly in Palatine, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T part-time (More than a year)

    Pros

    Good pay for such an entry level job, Not very demanding, good hours, great benefits (Health, dental, Medical insurance, Paid leave, Paid vacation),

    Cons

    A bit stressful at times


  4. "Thankful, positive, leaning experiences"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Project Manager in Chicago, IL
    Current Employee - Senior Project Manager in Chicago, IL
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Many opportunities to move around and learn
    Strong internal learning resources
    Clear direction for future
    Mentoring is available for employees

    Cons

    Old school, level conscious leadership in too many cases
    Many jobs have moved to Dallas so the company doesn't have many employees in hubs in many large cities any longer


  5. "Great experience and opportunity for growth as an individual worker."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - U-Verse Premises Technician in Westmont, IL
    Former Employee - U-Verse Premises Technician in Westmont, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (Less than a year)

    Pros

    Decent benefits and regular raises. Nature of work means you're not in the same place all day every day. Because you're on your own most of the time, you learn to problem solve, troubleshoot and come up with potential solutions on your own before immediately having someone else do so for you (but resources do exist).

    Cons

    You work in all weather, and in homes of folks that aren't always clean or desirable to be in. Moving out of the SDNA field and into a different area of the company seems somewhat rare.


  6. "Retail Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Chicago, IL
    Current Employee - Retail Sales Consultant in Chicago, IL
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    usually minimum of 1K to 2.5K a month sales

    Cons

    Always something new to push, most sales end up being pushing things people don't need to meet quotas. Still no union contract.


  7. Helpful (1)

    "Retail sales consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AT&T Mobility RSC in Chicago, IL
    Former Employee - AT&T Mobility RSC in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at AT&T part-time (Less than a year)

    Pros

    Benefits and commission. They said we need to enter more words. This company is not great

    Cons

    Poor management
    Extremely number driven
    Hours
    Poor upper management
    Training

    Advice to Management

    Be kind and respectful

  8. "Director of Systems Integration"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineering Director in Chicago, IL
    Former Employee - Engineering Director in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Benefits and Salary are top-notch.

    Cons

    There is no CONS to working at AT&T.


  9. "horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Chicago, IL
    Former Employee - Retail Sales Consultant in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Friends
    Discounts
    Something to do
    A roof
    Smells nice

    Cons

    Pay is not good
    Stress is very high
    Not enough management in the stores
    Commission structure decreases every month
    The "points" system or "sick days" are a joke

    Advice to Management

    When I have an issue with my car, I go to the service center behind the dealership, NOT to the salesman. So if a customer has a problem with their phone, why am I stuck dealing with it? Often enough, I would lose commission when I'm stuck with an escalation that can last up to 2 hours! "Management" is supposed to take over these escalations but never do.

    We close at 8PM but not ONCE have we left on time. We would always stay at least an hour late sometimes 3 hours late!

    Hope you like getting up at 7AM for a useless saturday morning meeting that could have been done via email!

    We are FORCED to push entertainment (TV+INTERNET) services on a every...single...customer. Oh, you're a single mom making minimum wage with 8 kids and you're a college student? Spend $200 a month on our tv-internet which you will never use and is highly overpriced. No, just no.

    Long story short, this job was beyond stressful. Find something else, ANYTHING ELSE.


  10. "It's a good temp job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Support Representative in Chicago, IL
    Current Employee - Sales Support Representative in Chicago, IL
    Recommends

    I have been working at AT&T full-time (More than 3 years)

    Pros

    You get paid a good hourly, and normally you can get better hours than the sales reps.
    Benefits are great, as well as monthly discounts. It's tough at first because no one really knows how to do the job, but once you learn you stick to yourself and don't have people hounding you.

    Cons

    Under appreciated by sales reps.
    Store babysitter
     They take the " chief of staff" title way too far.
    No room to grow if you want to excel operationally.
    It's so hard to make it to corporate. They make you climb this retail ladder just for you to be stuck in a store for years and never making it.
    There is no way to make it to corp if you aren't a store manager. It doesn't matter if you have a masters degree.

    Advice to Management

    You need to open positions for people to excel in positions other than sales.
    Make it more available for retail employees that have the qualifications to move to entry level corp positions


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