AT&T Reviews in Cincinnati, OH | Glassdoor

AT&T Cincinnati Reviews

Updated July 16, 2018
28 reviews

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Cincinnati, OH Area

3.3
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
15 Ratings

28 Employee Reviews

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Pros
  • "Pay and benefits are better than I’ve ever dreamed imaginable" (in 895 reviews)

  • "There is a proper work life balance" (in 508 reviews)

Cons
  • "work/life balance wasn't all that great" (in 1091 reviews)

  • "very long hours; no work-life balance" (in 314 reviews)

More Pros and Cons

  1. "At&t's a great company to work for with a positive culture and great benefits."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Sales Manager in Cincinnati, OH
    Current Employee - Assistant Sales Manager in Cincinnati, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Great pay, tuition assistance, 401k matching, always opportunity to work overtime to make more money, great way to get your foot in the door for management experience.

    Cons

    There can be long hours, and it really is a sales environment, so if you're not ready to learn how to sell you're not going to like it.

    Advice to Management

    The only gripe I ever had is that workers are attendance pointed for using their sick hours. Although I never got close to using all of mine, I'd always be nervous to call off those couple of times I had the flu when I knew I should be at home.


  2. "A rollercoaster, constant changes and more managers then I can count."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Newport, KY
    Current Employee - Retail Sales Consultant in Newport, KY
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Great hourly and ok commission.

    Cons

    Incentives and pay structure constantly changing, micro managing on every customer interaction, working every weekend and constantly pushing to sell direct tv that is a dying service. Feel you work 60 hour weeks and get payed for 40. Don’t get me started on the customers.

    Advice to Management

    Make the job more fulfilling. Not every customer is a DTV Sale. We are a sales store not a problem solving store.

  3. Helpful (2)

    "Management needs improvement."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Cincinnati, OH
    Former Employee - Retail Sales Consultant in Cincinnati, OH
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Customers are generally nice when you do your job well. Cell phone/Entertainment discounts. Compensation when you make your sales goals.

    Cons

    Management doesn't treat employees like people so you end up getting burnt out fast. When you try to discuss your concerns with management, they end up coming up with some shady story to get that person in trouble basically scaring anyone out of wanting to speak up about anything. Very unprofessional. Poor morale throughout the stores when it comes to employees.
    Unrealistic sales goals.

    Advice to Management

    Help your employees so they can help you!


  4. Helpful (1)

    "Could have been great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RSC in Cincinnati, OH
    Current Employee - RSC in Cincinnati, OH
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Good money, met great co workers, fun environment, discounted services, innovative industry.

    Cons

    Management above a store level is horrific, due to my Area Manager I had over 20 different Store Managers in less than 3 years. They fired my entire Area out of 70 people at the start of my employment only 1 that I can remember was left in either a RSC or Management position. Be wary of being the best in your position with new managers and other store representatives, I was the senior store Rep with all new managers and Reps, they colluded to get me fired. Also believe upper management had tried to fire me for awhile but I was shielded by great Store Managers who saw my worth and value. If you max out your hourly be cautious they will be trying to fire you eventually, even if you are the best in the Area and had been ranked #1 out of 23,000 employees at one point in your career.


  5. "Good place to work"

    StarStarStarStarStar
    Former Employee - Network Engineer in Cincinnati, OH
    Former Employee - Network Engineer in Cincinnati, OH

    I worked at AT&T full-time (More than 10 years)

    Pros

    Salary, Benefits, Work from home option, Perks, tuition assistance

    Cons

    Constant downsizing and replacing employees with contractors. Policy not the same for all employees


  6. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Harrison, OH
    Former Employee - Sales Associate in Harrison, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (Less than a year)

    Pros

    Great oppurtunities to move up and become promoted.

    Cons

    Sales can be stressful..not for the faint hearted.

    Advice to Management

    Managment needs to be more relatable to its employees.


  7. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Mobility RSC in Cincinnati, OH
    Current Employee - AT&T Mobility RSC in Cincinnati, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Great people, lots of advancement opportunities. Great rewards perks like Summit trips for award winners.

    Cons

    Really not much. It can take a bit to move up in the company but they normally have a keen eye for talent.

    Advice to Management

    None really, AT&T has made some great changes in the last year and a half I've been with the company. They know what they're doing.

  8. "Client Solutions Executive 2"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Soutions Executive II in Cincinnati, OH
    Current Employee - Client Soutions Executive II in Cincinnati, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Competitive pay, top of the line product portfolio, and good benefits. Solid, foreward-thinking senior leadership.

    Cons

    Support structures are lacking, systems and processes are a convoluted mess, customers generally view AT&T negatively. Constant organizational restructuring and each new acquisition creates fear of layoffs.

    Advice to Management

    Customers view AT&T as difficult to do business with and many are frustrated with inability to have issues resolved in a timely manner due to constant changes in the assigned account team, lack of results from calls to customer service, and AT&T processes that take much longer than they should.


  9. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Architecture in Florence, KY
    Current Employee - Systems Architecture in Florence, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Leading edge technology development company

    Cons

    Preference for contractors over employees


  10. Helpful (1)

    "Overall experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Cincinnati, OH
    Former Employee - Retail Sales Consultant in Cincinnati, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (Less than a year)

    Pros

    They definitely train you to sell and you will eventually have great benefits and chance to be promoted.

    Cons

    They work you a lot only because of the retail hours but your on your feet and you have to learn how to sell or you will be pushed away

    Advice to Management

    Spend more time on the floor teaching.you will benefit ifbyour store sells


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