AT&T Reviews in Cleveland, OH | Glassdoor

AT&T Cleveland Reviews

Updated August 30, 2018
55 reviews

Filter

Filter

Cleveland, OH

2.5
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
36 Ratings

55 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • "Poor work life balance if you have a family due to American working hours" (in 1134 reviews)

  • "Long hours and absolutely NO WORK LIFE BALANCE" (in 333 reviews)

More Pros and Cons

  1. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cleveland, OH
    Current Employee - Anonymous Employee in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Great company, great pay!!! Wonderful place to work

    Cons

    I don't have any !

    Advice to Management

    Keep up the great work


  2. "Premises Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AT&T Premises Technician in Cleveland, OH
    Former Employee - AT&T Premises Technician in Cleveland, OH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    -Wont ever be fired thanks to Union

    Cons

    -Poor pay and advancement compared to other companies in industry
    -Very poor work/life balance
    -Lots of red tape when trying to do anything within company
    -Benefits are poor and expensive
    -Nothing is managed well since everything has its own unit and located across country (Scheduling done in MA, etc.)

    Advice to Management

    Treat your employees like people instead of a number that needs to be crushed so they are compliant.

  3. "Workers unfairly compensated"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in Cleveland, OH
    Current Employee - U-Verse Premises Technician in Cleveland, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Benefits, discounts, working alone, tools provided,

    Cons

    Pay, micromanagement at its finest


  4. "Sick lots of butt or fail"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Manager in Cleveland, OH
    Current Employee - Retail Sales Manager in Cleveland, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    401k 6% match, 50% discount on services

    Cons

    Every decreasing paychecks with higher expectations. Lots of favoritism and poor management styles/training. Very low loyalty to high performers during difficult months.

    Advice to Management

    Look at not just monthly performance. Stop asking more and paying less. More direct supervisor observation. Listen to retail employees surveys. Wake up, retail stores have major flaws.


  5. "Manager Network Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager Network Services in Cleveland, OH
    Current Employee - Manager Network Services in Cleveland, OH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    Freedom and flexibility of schedule. Not tied to an office per se.

    Cons

    Definitely a 'good old boys network' type of system in play. More and more expected responsibilities to cover than hours in the day. Micromanaged to the nth degree from a hierarchy that's completely out of touch with how the field works.


  6. "Call Center Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Manager in Cleveland, OH
    Former Employee - Call Center Manager in Cleveland, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    The people I worked with were wonderful.

    Cons

    They consolidate and downsize quite often.

    Advice to Management

    Don't bet on a long-term career, unless you specialize in IT.


  7. Helpful (1)

    "Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Cleveland, OH
    Current Employee - Store Manager in Cleveland, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Good benefits and discounts

    Cons

    Stressful. Low commission. Lack of direction.

  8. "Good Company, very very Corporate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in Cleveland, OH
    Current Employee - U-Verse Premises Technician in Cleveland, OH
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Very good training, very good benefits.

    Cons

    Hours can sometimes be harsh as a field tech, and the extremely corporate nature does grate on you after a while.

    Advice to Management

    Less metrics, more useful feedback.


  9. Helpful (1)

    "Prem tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Prem Tech in Cleveland, OH
    Current Employee - Prem Tech in Cleveland, OH
    Doesn't Recommend
    Negative Outlook

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Not really much but decent pay

    Cons

    You are treated like trash. Ive worked 5 diff locations across ohio and managers are same. Ignorant union doesnt back you on anything. If your smart youd stay far away

    Advice to Management

    Treat your technicians like human beings.


  10. Helpful (1)

    "Great Benefits, management not so great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in Cleveland, OH
    Current Employee - U-Verse Premises Technician in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    benefits, job security, pay, little management involvement

    Cons

    hours and management also very far from my home

    Advice to Management

    more organized


Showing 55 of 19,788 reviews
Reset Filters