AT&T Reviews in Cleveland, OH | Glassdoor

AT&T Cleveland Reviews

Updated March 18, 2018
51 reviews

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Cleveland, OH

3.0
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
34 Ratings

51 Employee Reviews

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Pros
Cons
  • Poor work life balance if you have a family due to American working hours (in 1081 reviews)

  • very long hours; no work-life balance (in 312 reviews)

More Pros and Cons

  1. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cleveland, OH
    Current Employee - Anonymous Employee in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Great company, great pay!!! Wonderful place to work

    Cons

    I don't have any !

    Advice to Management

    Keep up the great work


  2. "Have the right leadership in place in order promote the competitive high performing culture you want."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Training Manager in Cleveland, OH
    Current Employee - Senior Training Manager in Cleveland, OH
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Great solid products that are easy to promote because the quality is behind the product. Amazing branding, lots of room for growth and exposure. Awesome technology use. Adore my job for the most part.

    Cons

    The office politics. AT&T is creating a competitive environment putting employees against each other causing fear and pettiness to take hold in many. There are also a lot of people in leadership that have cost the company a lot of good employees.

    Advice to Management

    Really look hard at who you put in a leadership role. We’ve lost many good employees based on who their leader was. Shameful. If you’re going to be a leader for such a large company, you hold a higher responsibility. Performance reviews and 360 surveys should be done on all leaders regularly and that feedback should be taken very seriously and those leaders held to higher accountability.

  3. "Manager Network Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager Network Services in Cleveland, OH
    Current Employee - Manager Network Services in Cleveland, OH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    Freedom and flexibility of schedule. Not tied to an office per se.

    Cons

    Definitely a 'good old boys network' type of system in play. More and more expected responsibilities to cover than hours in the day. Micromanaged to the nth degree from a hierarchy that's completely out of touch with how the field works.


  4. "Call Center Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Manager in Cleveland, OH
    Former Employee - Call Center Manager in Cleveland, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    The people I worked with were wonderful.

    Cons

    They consolidate and downsize quite often.

    Advice to Management

    Don't bet on a long-term career, unless you specialize in IT.


  5. "Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Cleveland, OH
    Current Employee - Store Manager in Cleveland, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Good benefits and discounts

    Cons

    Stressful. Low commission. Lack of direction.


  6. "Good Company, very very Corporate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in Cleveland, OH
    Current Employee - U-Verse Premises Technician in Cleveland, OH
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Very good training, very good benefits.

    Cons

    Hours can sometimes be harsh as a field tech, and the extremely corporate nature does grate on you after a while.

    Advice to Management

    Less metrics, more useful feedback.


  7. Helpful (1)

    "Prem tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Prem Tech in Cleveland, OH
    Current Employee - Prem Tech in Cleveland, OH
    Doesn't Recommend
    Negative Outlook

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Not really much but decent pay

    Cons

    You are treated like trash. Ive worked 5 diff locations across ohio and managers are same. Ignorant union doesnt back you on anything. If your smart youd stay far away

    Advice to Management

    Treat your technicians like human beings.

  8. Helpful (1)

    "Great Benefits, management not so great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in Cleveland, OH
    Current Employee - U-Verse Premises Technician in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    benefits, job security, pay, little management involvement

    Cons

    hours and management also very far from my home

    Advice to Management

    more organized


  9. "Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Sales Manager in Cleveland, OH
    Current Employee - Regional Sales Manager in Cleveland, OH
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Great company to work for. Excellent culture, pay and benefits.

    Cons

    Drive for results at all costs.

    Advice to Management

    Have a focus on ethics over sales results.


  10. "Client Solutions Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Manager/Client Solutions Executive in Cleveland, OH
    Former Employee - Territory Manager/Client Solutions Executive in Cleveland, OH
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    Competitive salary and benefits; well-known industry name; world-class network.

    Cons

    Client Solutions Executives are given an assigned module of customers (50+ for customers with some spend; 100+ for customers with little to no spend) and cannot develop business outside of it. This can present some difficulty in an environment where these customers have had different reps come through their door almost annually. This isn't a problem exclusive to AT&T but one that permeates the industry.

    There is a lot of talk about work/life balance but, in reality, it's work/life juggle - again not a problem exclusive to AT&T.

    Advice to Management

    Can you even hear me from down here?


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