AT&T Reviews in Cleveland, OH | Glassdoor

AT&T Cleveland Reviews

Updated February 14, 2019
81 reviews

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Cleveland, OH Area

2.6
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
51 Ratings

81 Employee Reviews

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  1. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - TSE in Cleveland, OH
    Former Employee - TSE in Cleveland, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Good salary and benefits and work ethic

    Cons

    Long hours and some management decisions


  2. "GREAT JOB/NO FAMILY LIFE"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Uverse Technician in Cleveland, OH
    Current Employee - Uverse Technician in Cleveland, OH
    Doesn't Recommend
    No opinion of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    Good pay, 401k, have made life-long friendships

    Cons

    Zero family life. On a daily basis, I never know what time my work day will end....can't leave until all jobs are done. I've been forced to work on days off, which makes scheduling and keeping doctor's appointments impossible. I am unreliable to my spouse and children b/c of work hours. Having chest pains, but unable to get to doc appt because I can't get a day off of work.

    Advice to Management

    Your long work days/weeks and forced overtime create a difficult home life for your employees. How about 2-man teams, 1st-2nd-3rd shifts to carry the heavy work load.

  3. "Premises Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AT&T Premises Technician in Cleveland, OH
    Former Employee - AT&T Premises Technician in Cleveland, OH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    -Wont ever be fired thanks to Union

    Cons

    -Poor pay and advancement compared to other companies in industry
    -Very poor work/life balance
    -Lots of red tape when trying to do anything within company
    -Benefits are poor and expensive
    -Nothing is managed well since everything has its own unit and located across country (Scheduling done in MA, etc.)

    Advice to Management

    Treat your employees like people instead of a number that needs to be crushed so they are compliant.


  4. "Workers unfairly compensated"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in Cleveland, OH
    Current Employee - U-Verse Premises Technician in Cleveland, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Benefits, discounts, working alone, tools provided,

    Cons

    Pay, micromanagement at its finest


  5. "Sick lots of butt or fail"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Manager in Cleveland, OH
    Current Employee - Retail Sales Manager in Cleveland, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    401k 6% match, 50% discount on services

    Cons

    Every decreasing paychecks with higher expectations. Lots of favoritism and poor management styles/training. Very low loyalty to high performers during difficult months.

    Advice to Management

    Look at not just monthly performance. Stop asking more and paying less. More direct supervisor observation. Listen to retail employees surveys. Wake up, retail stores have major flaws.


  6. "Falling apart"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - U-Verse Premises Technician in Euclid, OH
    Former Employee - U-Verse Premises Technician in Euclid, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Good pay, fun job, lots of work

    Cons

    Management does not listen, Work is unsafe, Layoffs happening left and right, overtime is mandatory, Management does poor job of getting technicians what they need (parts, backoffice support, tools, etc)

    Advice to Management

    Good luck with the layoffs.


  7. "Manager Network Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager Network Services in Cleveland, OH
    Current Employee - Manager Network Services in Cleveland, OH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    Freedom and flexibility of schedule. Not tied to an office per se.

    Cons

    Definitely a 'good old boys network' type of system in play. More and more expected responsibilities to cover than hours in the day. Micromanaged to the nth degree from a hierarchy that's completely out of touch with how the field works.

  8. "Call Center Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Manager in Cleveland, OH
    Former Employee - Call Center Manager in Cleveland, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    The people I worked with were wonderful.

    Cons

    They consolidate and downsize quite often.

    Advice to Management

    Don't bet on a long-term career, unless you specialize in IT.


  9. Helpful (1)

    "Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Cleveland, OH
    Current Employee - Store Manager in Cleveland, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Good benefits and discounts

    Cons

    Stressful. Low commission. Lack of direction.


  10. "Good Company, very very Corporate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in Cleveland, OH
    Current Employee - U-Verse Premises Technician in Cleveland, OH
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Very good training, very good benefits.

    Cons

    Hours can sometimes be harsh as a field tech, and the extremely corporate nature does grate on you after a while.

    Advice to Management

    Less metrics, more useful feedback.


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