AT&T Reviews in Cleveland, OH | Glassdoor

AT&T Cleveland Reviews

Updated June 2, 2018
76 reviews

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Cleveland, OH Area

2.6
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
50 Ratings

76 Employee Reviews

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Pros
  • "Pay and benefits are better than I’ve ever dreamed imaginable" (in 890 reviews)

  • "There is a proper work life balance" (in 503 reviews)

Cons
  • "Poor work life balance if you have a family due to American working hours" (in 1082 reviews)

  • "very long hours; no work-life balance" (in 312 reviews)

More Pros and Cons

  1. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cleveland, OH
    Current Employee - Anonymous Employee in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Great company, great pay!!! Wonderful place to work

    Cons

    I don't have any !

    Advice to Management

    Keep up the great work


  2. "Workers unfairly compensated"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in Cleveland, OH
    Current Employee - U-Verse Premises Technician in Cleveland, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Benefits, discounts, working alone, tools provided,

    Cons

    Pay, micromanagement at its finest

  3. "Sick lots of butt or fail"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Manager in Cleveland, OH
    Current Employee - Retail Sales Manager in Cleveland, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    401k 6% match, 50% discount on services

    Cons

    Every decreasing paychecks with higher expectations. Lots of favoritism and poor management styles/training. Very low loyalty to high performers during difficult months.

    Advice to Management

    Look at not just monthly performance. Stop asking more and paying less. More direct supervisor observation. Listen to retail employees surveys. Wake up, retail stores have major flaws.


  4. "Falling apart"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - U-Verse Premises Technician in Euclid, OH
    Former Employee - U-Verse Premises Technician in Euclid, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Good pay, fun job, lots of work

    Cons

    Management does not listen, Work is unsafe, Layoffs happening left and right, overtime is mandatory, Management does poor job of getting technicians what they need (parts, backoffice support, tools, etc)

    Advice to Management

    Good luck with the layoffs.


  5. "Manager Network Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager Network Services in Cleveland, OH
    Current Employee - Manager Network Services in Cleveland, OH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    Freedom and flexibility of schedule. Not tied to an office per se.

    Cons

    Definitely a 'good old boys network' type of system in play. More and more expected responsibilities to cover than hours in the day. Micromanaged to the nth degree from a hierarchy that's completely out of touch with how the field works.


  6. "Call Center Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Manager in Cleveland, OH
    Former Employee - Call Center Manager in Cleveland, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    The people I worked with were wonderful.

    Cons

    They consolidate and downsize quite often.

    Advice to Management

    Don't bet on a long-term career, unless you specialize in IT.


  7. "Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Cleveland, OH
    Current Employee - Store Manager in Cleveland, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Good benefits and discounts

    Cons

    Stressful. Low commission. Lack of direction.

  8. "Good Company, very very Corporate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in Cleveland, OH
    Current Employee - U-Verse Premises Technician in Cleveland, OH
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Very good training, very good benefits.

    Cons

    Hours can sometimes be harsh as a field tech, and the extremely corporate nature does grate on you after a while.

    Advice to Management

    Less metrics, more useful feedback.


  9. "AT&T"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Vendor Manager/Developer in Brecksville, OH
    Current Employee - Technical Vendor Manager/Developer in Brecksville, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Great compensation and benefits
    Promote continuous learning
    Tremendous number of opportunities in varied areas

    Cons

    Moving toward centralized work locations
    Struggling at times moving from an old-school telephone company to a modern software compnay
    Struggling with finding/implementing a corporate culture


  10. Helpful (1)

    "Prem tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Prem Tech in Cleveland, OH
    Current Employee - Prem Tech in Cleveland, OH
    Doesn't Recommend
    Negative Outlook

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Not really much but decent pay

    Cons

    You are treated like trash. Ive worked 5 diff locations across ohio and managers are same. Ignorant union doesnt back you on anything. If your smart youd stay far away

    Advice to Management

    Treat your technicians like human beings.


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