AT&T Reviews in Columbus, OH | Glassdoor

AT&T Columbus Reviews

Updated December 3, 2018
79 reviews

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Columbus, OH Area

2.8
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
48 Ratings

79 Employee Reviews

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Pros
Cons
  • "work/life balance non existent because there arent any resources to support your client(s) when taking time off" (in 1144 reviews)

  • "Long hours and absolutely NO WORK LIFE BALANCE" (in 335 reviews)

More Pros and Cons

  1. "Pretty god coments and god company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member of Technical Staff in Columbus, OH
    Current Employee - Member of Technical Staff in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    Good Benefits and good pay

    Cons

    If you gonna do somethink do it Right .

    Advice to Management

    Im ready to do Everythnik


  2. Helpful (1)

    "Not what it seems"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Columbus, OH
    Current Employee - Assistant Store Manager in Columbus, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Discount on wireless and wires services and benefits

    Cons

    The work life balance is non existent. Be prepared to politic your way into a decent position there as gossip, or just sheer ability to do someones job better can blackball you from the "Frat club" at any given moment. The coaching process here does more harm than good to sales reps as you are literally holding them accountable for freedom of choice by the customers.

  3. Helpful (2)

    "In-Home Expert"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - In-Home Expert in Columbus, OH
    Current Employee - In-Home Expert in Columbus, OH
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Great experience on a resume
    Good 401K and benefits
    Competitive edge in the electronics industry

    Cons

    Micro management x10 like you’re a child
    Came from store to inhome and actually took a pay cut
    Things change last second with out notice
    Expected to meet unrealistic goals and go to “sales training” events when you are under goal

    Advice to Management

    You need to stop micro managing and also take feedback from your employees. You dangle meeting quota in the face of your employees and kick them to the curb or ignore them if thbwre not doing well. Need to completely revamp management at AT&T


  4. "Retention specialist independently working mukti task"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Columbus, OH
    Former Employee - Anonymous Employee in Columbus, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Great pay great benefits loved it

    Cons

    No Cons great job great money

    Advice to Management

    None


  5. Helpful (1)

    "Not for the employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - U-Verse Premises Technician in Columbus, OH
    Former Employee - U-Verse Premises Technician in Columbus, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Compensation was OK. Benefits were are along the line of industry standards.

    Cons

    Constantly being forced to work overtime, no real home life. Unrealistic expectations. Everything is your fault no matter what.

    Advice to Management

    All need to be on the same page when it comes to expectations.


  6. Helpful (1)

    "Good Pay for the Area"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in Columbus, OH
    Current Employee - U-Verse Premises Technician in Columbus, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Union for non- management, good pay, and benefits.

    Cons

    Managment and Company babysit employees and make the job harder than it should be. ATT says they care about their employees and customers but they don't, they just care about money and shareholders.

    Advice to Management

    Train us, give us the tools and the work and we will make the customer happy. Stop shipping jobs overseas to underpaid and undertrained customer service representatives. When you have a good process don't change it every 3 months. If idling our vehicles cost so much money when it is hot or cold outside, then turn off your AC and heat in your offices. Work outside in 90 or 0 degrees and I bet you would like to be comfortable too.


  7. Helpful (1)

    "Anonymous"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Premise Technician in Columbus, OH
    Former Employee - Premise Technician in Columbus, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 8 years)

    Pros

    OK pay, and vacation time

    Cons

    Lazy management, work life balance, company lies about policies, elements of weather.

    Advice to Management

    I have done Direc Tv since it came out when we were a separate company I loved it. BUT when AT&T took over I hate it. They direct managers to write you up for anything and every thing.There is no support at all, no communication. The company is greedy they want to work you like a dog. They change policies like every day without notice. HORRIBLE HORRIBLE experience. I felt miserable when I went to work not because the work because I could handle that, but because of the company especially that greedy CEO

  8. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Columbus, OH
    Current Employee - Retail Sales Consultant in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T part-time (More than a year)

    Pros

    Really value their employees and great pay.

    Cons

    Flexibility in scheduling could be a little better.


  9. "Network Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Engineer in Columbus, OH
    Former Employee - Network Engineer in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Remote access, You work from home!

    Cons

    Work Load would increase!

    Advice to Management

    Great Staff!


  10. Helpful (1)

    "I loved the jobs but they kept disappearing, then on the 3rd surplus, I didn't find a position. 20 years, now laid off"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Associate in Columbus, OH
    Former Employee - Technical Associate in Columbus, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Good pay and benefits. Some great people thatI worked with in multiple departments.

    Cons

    The job is never secure, they can come tell you that yoyr job title is being wiped out, they close an office, sell a party of the business. It's always scary, now I have to find somewhere else to work and start at the bottom. I thought I was going to retire from there. Very sad indeed.

    Advice to Management

    Try harder to keep your good people because ut matters more than a bottom line. Customers will suffer from the lack of knowledge that you run out the door. Loyalty should mean something.


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