AT&T Reviews in Concord, CA | Glassdoor

AT&T Concord Reviews

Updated July 2, 2018
3 reviews

Filter

Filter

Concord, CA

3.0
StarStarStarStarStar
Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
1 Rating

3 Employee Reviews

Sort: PopularRatingDate

Pros
  • "Pay and benefits are better than I’ve ever dreamed imaginable" (in 890 reviews)

  • "There is a proper work life balance" (in 503 reviews)

Cons
  • "work/life balance wasn't all that great" (in 1082 reviews)

  • "No work/life balance because work schedule changes daily" (in 312 reviews)

More Pros and Cons

  1. "Network Services Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Services Manager in Concord, CA
    Current Employee - Network Services Manager in Concord, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Good salary, good vacation and paid time off.

    Cons

    Extremely long hours, very little work/life balance, very little concern from upper management about work/life balance. Large disconnect between front line employees and upper management.

    Advice to Management

    Make the customer a true priority and stop paying lip service to customer service. Keep the customer happy and they will keep coming back.


  2. "General Comments"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Wireless Sales Consultant in Concord, CA
    Current Employee - Wireless Sales Consultant in Concord, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (Less than a year)

    Pros

    Offer full time position with benefits and with a possibility to meet goals. Work environment is good overall unless there is a visiting manager. Flexibility in schedule is positive

    Cons

    Added pressure for employee to sell the many items, plans, Tv programs. They dont allow the use of WIFI while working at the store.

    Advice to Management

    Provide more opportunities to young employers to advance with out the "Must" sell concept

  3. "Uverse Premises Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technician in Concord, CA
    Current Employee - Technician in Concord, CA

    I have been working at AT&T (More than a year)

    Pros

    Good training program. Coworkers are helpful and provide a great crutch when you need someone to lean on. The work can be challenging yet rewarding.

    Cons

    Customer care is only a priority as long as it doesn't affect any other metrics concerning managements numbers. Forced to work overtime even when we aren't in a designated forced overtime situation. Some metrics based on events out of our control.

    Advice to Management

    Realize that customers are what keep us in business. Their happiness with us needs to be more important than us making our numbers sometimes.


Showing 3 of 18,499 reviews
Reset Filters