AT&T Controller Reviews | Glassdoor

AT&T Controller Reviews

Updated September 16, 2018
2 reviews

Filter

Filter

Controller

5.0
StarStarStarStarStar
Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
2 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
Cons
More Pros and Cons

  1. "Network Controller/Operator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Controller/Operator Intermediate in Dallas, TX
    Current Employee - Network Controller/Operator Intermediate in Dallas, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    AT&T looks out for their employees and is willing to work with them , regardless of what the situation might be.
    They assisted with relocation and continued to follow up to make sure everything went smoothly.
    Great benefits.

    Cons

    Career Advancement isn't always clear in the current position, but there are always more positions throughout AT&T


  2. "Never do it again"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dispatcher, Controller, Customer Service in Southfield, MI
    Former Employee - Dispatcher, Controller, Customer Service in Southfield, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    The only pro I can state is that working here made me realize that I think more of myself than this!

    Cons

    Awful management, union representation may as well be zero unless you regularly get written up and want to keep this job; which is a strong possibility.

    Advice to Management

    Use some of that money you're making and provide service to your customers and give your employee the necessary tools to do their jobs. Not letting employee use the lavatory facilities... without permission... really? I have Never worked in an environment where the morale was so low and absentee numbers were so high. You really need to look into how your centers are being managed (or not managed). Perhaps if you paid more for the expectations of said employees, and treated them like people instead of numbers you would have less turn over. This is definitely a company that needs and Undercover Boss episode! Come to this call center and have the experience!