AT&T Customer Service Specialist Reviews | Glassdoor

AT&T Customer Service Specialist Reviews

Updated April 29, 2018
18 reviews

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Customer Service Specialist

3.5
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
10 Ratings

Employee Reviews

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Pros
  • "Pay and benefits are better than I’ve ever dreamed imaginable" (in 895 reviews)

  • "There is a proper work life balance" (in 508 reviews)

Cons
  • "work/life balance wasn't all that great" (in 1091 reviews)

  • "very long hours; no work-life balance" (in 314 reviews)

More Pros and Cons

  1. "Complete front line service to all of AT&T’s customers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Carmel, IN
    Current Employee - Customer Service Specialist in Carmel, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Excellent work environment with specific attention to safety out-of-town job assignment opportunities for overtime in the local area is trained in all aspects of company plant and repair

    Cons

    A lot of hours away from home and family. Working in severe and extreme weather,As well as dangerous environment which require special safety precautions and measures

    Advice to Management

    Employees need more opportunity to receive bonuses in the form of winning contest keeping people involved in promoting comeraderie


  2. "good while it lasted"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in San Ramon, CA
    Former Employee - Customer Service Specialist in San Ramon, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    I was lucky to have awesome bosses. I got to work remotely 100% of the time. I had a 401K AND a pension.

    Cons

    There were layoffs every 6 months, people were always stressed out that they'd get impacted. Pay could've been better.

  3. "Not good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Dearborn, MI
    Former Employee - Customer Service Specialist in Dearborn, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Money is good nothing after that.

    Cons

    Nothing else is good

    Advice to Management

    Fire 2 and 3 level managers


  4. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Wheeling, WV
    Current Employee - Customer Service Specialist in Wheeling, WV
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    They have a great management team at the Wheeling, WV call center.

    Cons

    You have to work most holidays and it’s hard to move up in seniority.

    Advice to Management

    More opportunities to be off of the phone and out of queue.


  5. "Best call center job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bilingual Customer Service Specialist in Lubbock, TX
    Current Employee - Bilingual Customer Service Specialist in Lubbock, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Great pay, friendly environment, room to grow and move up, paid time off, benefits, 401k

    Cons

    Bad work-life balance, no accountability for bad managers

    Advice to Management

    Listen to your employees and improve on work-life balance. We have lives and families too.


  6. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Services Specialist
    Current Employee - Customer Services Specialist
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    At&t provides an acceptable salary with numerous opportunities for advancement or job change if you prefer to grow your career in a different direction.

    Cons

    Change is a constant. While that can be a positive, when you are on the frontlines working it can create unneeded obstacles.


  7. "Customer Service Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Lubbock, TX
    Former Employee - Customer Service Specialist in Lubbock, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Good pay, good people to work with.

    Cons

    to many rules you can't control

  8. "Decent place to work in"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Advance Technical Support/Customer Service Specialist in Miami, FL
    Former Employee - Advance Technical Support/Customer Service Specialist in Miami, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    - They have options to help you continue your studies
    - It's relatively easily to change schedules with other employees
    - Most customers are pretty easy to talk to, for the most part

    Cons

    - Constant change with no through training on bigger changes until months after things happen
    - This might be more to the Miami location but rather childish environment.
    - Focus on things that don't necessarily have to do with your stats, always a new flavor of the month
    - I don't understand their schedule changes sometimes, it's like they don't actually verify how the call flow will change and under-staff at certain hours

    Advice to Management

    Keep your employees in the loop and actually listen to them.


  9. "Customer was the main focus. Under new CEO, customers need to learn to deal with poor service."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in O'Fallon, IL
    Former Employee - Customer Service Specialist in O'Fallon, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    The pay is very good.

    Cons

    Management is all about numbers. They lose portions of their bonus if numbers aren't met. The company has sold it's soul for a profit. Tricking elderly customers into buying uverse and Voip, telling them if they don't switch now, it will be very expensive later. CEO wants out of the phone business.

    Advice to Management

    Hopefully the smaller companies will start taking away customers.


  10. Helpful (1)

    "Displaced"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Battle Creek, MI
    Former Employee - Customer Service Specialist in Battle Creek, MI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T (More than 10 years)

    Pros

    I loved the freedom being a technician brought. The work was enjoyable. Good vacation allotment. They did pay a good wage and benefits were still decent.

    Cons

    Scheduling was a disaster, first line management for the most part was questionable. Your are less than a number, felt like an obstacle instead of an asset. Worked for 16.5 years and was downsized while techs with less than 5 were kept on.