AT&T Reviews in Dallas-Fort Worth, TX | Glassdoor

AT&T Dallas Reviews

Updated January 17, 2019
1,148 reviews

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Dallas-Fort Worth, TX Area

3.5
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Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
651 Ratings

1,148 Employee Reviews

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Pros
Cons
  • "work/life balance non existent because there arent any resources to support your client(s) when taking time off" (in 1144 reviews)

  • "Long hours and absolutely NO WORK LIFE BALANCE" (in 335 reviews)

More Pros and Cons

  1. "Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Senior Manager in Dallas, TX
    Current Contractor - Senior Manager in Dallas, TX
    Recommends
    Neutral Outlook

    I have been working at AT&T as a contractor (More than 3 years)

    Pros

    Very dynamic environment to work with. Mamangemnt is very helpful.

    Cons

    Vendor dependent IT. The company billing system is fully dependent on vendor.


  2. "senior software engineer"

    StarStarStarStarStar
    Former Contractor - Anonymous Contractor in Dallas, TX
    Former Contractor - Anonymous Contractor in Dallas, TX

    I worked at AT&T as a contractor (More than a year)

    Pros

    nice teammates and good location

    Cons

    All employee in Toronto will cut soon

  3. Helpful (1)

    "Big company pros and cons."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AT&T Wire Technician in Dallas, TX
    Former Employee - AT&T Wire Technician in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Great Benefits, Good pay, Outside work can be refreshing.

    Cons

    Forced to work weekends, High Turnaround.


  4. "Guarded praise"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Consultant in Dallas, TX
    Current Employee - Technical Consultant in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T (More than 10 years)

    Pros

    Varied work experiences. Colleagues are highly regarded and have great expertise

    Cons

    Downsizing to accommodate changing corporate goals


  5. "Retail sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Dallas, TX
    Current Employee - Retail Sales Consultant in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    Great pay and benefits

    Cons

    Constant pressure to make quota, constant talks of positions being layed off for 2020.


  6. Helpful (1)

    "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Analyst in Dallas, TX
    Former Employee - Systems Analyst in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Increased challenges for projects to work on

    Cons

    Upper management does not have inspirational mentors at lower levels of management to help employees gain better tools

    Advice to Management

    Please choose managers that will help employees by mentorship at lower levels of management


  7. "Electronics Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Disapproves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Indoors, Good benefits and Vacation

    Cons

    Micromanaged. Focused on metrics more than quality of work

  8. "Not worth the stress"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at AT&T part-time (More than a year)

    Pros

    Good pay. Good for young people

    Cons

    Horrible Management and a lot of stress


  9. "Big Brother is Watching"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 8 years)

    Pros

    Pay is decent for start

    Cons

    Purging /Hiring is regular occurrence, do not join union, they could care less about regular technicians.


  10. "Outsourcing to Medocrity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technology Manager in Dallas, TX
    Current Employee - Technology Manager in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Good benefits, pay, and cool tech

    Cons

    Absolutely everything else. Constant cuts, forced to use low cost (ie low quality) vendors and cost cutting to bone. No focus on long term strategy, just short term costs. . Focus on administrative tasks like cost cutting, access approvals, location exercises, training, etc. As a result build low cost solution which do not meet business or customer needs, nor scale, nor stand-up over time. So constant need to re-invest which costs us more in the long-term. Outsourcing majority of work leads to quality issues and a disengaged workforce who does not go above and beyond and can't put in the extra hours when needed.

    Employee morale at an all time low as we continue the carousel of leadership changes, org changes, policy changes, and strategy.

    Advice to Management

    Recognize that the focus on the short term is a vicious cycle that we have to get out of or we will churn ourselves to further mediocrity. Need to focus on longer term and have a plan that lasts more than 30 days to deliver value to our customers and shareholders. Recognize that outsourcing, although inexpensive on paper, is costing us in the long term as our customer experience continues to deteriorate and other companies are differentiating themselves with superior employee- based services.


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