AT&T Reviews in Denver, CO | Glassdoor

AT&T Denver Reviews

Updated March 16, 2019
166 reviews

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Denver, CO Area

3.0
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
76 Ratings

166 Employee Reviews

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  1. "Awesome"

    StarStarStarStarStar
    Former Employee - Manager in Denver, CO
    Former Employee - Manager in Denver, CO

    I worked at AT&T full-time

    Pros

    great benefits, salary, and opportunity

    Cons

    long hours, typical politics in corporate culture


  2. "AT&T Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Denver, CO
    Current Employee - Manager in Denver, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T full-time

    Pros

    Competitive Salary and benefits. Mobile phone discount

    Cons

    Very long hours. Company has a ton of debt and layoffs are likely all the time.

  3. "Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Denver, CO
    Current Employee - Sales Representative in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Good pay and benefits

    Cons

    Yearly reorganization confuses customers

    Advice to Management

    Value great employees


  4. "Not a great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager Level I in Englewood, CO
    Former Employee - Manager Level I in Englewood, CO

    I worked at AT&T full-time (More than 3 years)

    Pros

    The starting pay is the only positive

    Cons

    Always worried about being surplussed. Always being overworked and management doesn't care as long as work is getting done.

    Advice to Management

    Listen to your employees, provide help when it is asked for.


  5. "Management Issues"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Real Estate and Construction Manager in Denver, CO
    Former Employee - Senior Real Estate and Construction Manager in Denver, CO
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    AT&T has good benefits and salary ranges. The work is challenging and productive. The company has excellent IT security. IT keeps the software applications competitive with the industry. Technical training is timely.

    Cons

    As with some large companies, there are pockets of poor or unethical management. Employees should be aware of that issue. Cellular innovation is slow and processes can inhibit timely implementation. AT&T invests capital in the US to minimal acceptable levels of cellular capacity and performance. The 5G roll-out should be much faster.

    Advice to Management

    AT&T Human Resources needs stronger enforcement that assurances closer adherence to company and personnel policies.


  6. "Communications Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Communications Technician in Denver, CO
    Former Employee - Communications Technician in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 8 years)

    Pros

    Great company and great benefits

    Cons

    sitting for too long at a time

    Advice to Management

    keep up the good work


  7. Helpful (1)

    "Stressful but it’s worth the pay and benifits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Store Manager in Centennial, CO
    Current Employee - Retail Store Manager in Centennial, CO
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Great pay. Great benifits. And you’re able to make your own culture. Now, cooperate can be stressful but what job isn’t? This job has tuition reimbursement, amazing health vision and dental, fantastic pay, and you don’t necessarily need a degree.

    Cons

    Cooperate can be stressful. AT&T is the kind of company that buys other companies yearly. With that in mind, the structure is sometimes not the best but the expectations on selling these priorities is an up most need.

    Advice to Management

    Look at the positives and take time for you. It’s easy to get wrapped up and live at work but you need keep work life balance.

  8. Helpful (1)

    "There are better options"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager, Technical Customer Service in Englewood, CO
    Current Employee - Manager, Technical Customer Service in Englewood, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    Benefits were good!
    -Discounted phone, TV, and internet service.
    - Medical, Dental, and Vision coverage was great.
    - They have a pension option, which most companies no-longer offer.

    Cons

    -Terrible communication, departments are very silo'd
    -Constant employee surplussing, they have a conference call to discuss surplus information every Tuesday of every week of the year, this conference always houses 150+ people. So if you're hoping for a stable place of employment, look else where.
    - Poor customer service practices, this is in-part due to the constant push to place call centers over seas. Some call types make sense to put over seas like billing, but they are putting technical support over seas and it's absolutely terrible. They are aware it's bad for the customer, but have made the decision that because of the cost savings it's acceptable.
    - They are more budget focused than anything else. Every business has a budget, but they treat it as if this should be the sole focus of the job. Treat your employees right and they'll work as hard as they can to make sure you stay in budget.
    - Poorly implemented change. It's all about cranking projects out as quickly as possible, but nothing they push out ever works properly. While it's understandable that new processes and products will have their growing pains, they release it so far in advance before it's ready that most employees refuse to get behind any change due to the terrible state of the project.
    - AT&T is not a company that grows organically, they are strictly an acquisition company rather than a innovation company. This means that if you are part of a company that gets acquired you will likely lose your job due to overlap or they will simply close your office to move operations to one their "hubs". Their acquisitions are messy, and poorly planned out. They fail to do any basic steps like putting some veteran AT&T employees on site to help smooth the transition. It will basically be the wild west for the first 1 - 2 years, during which time no one will know how anything works and a large portion of your work force will be surplussed. Most existing AT&T employees will create and us vs. them mentality, so while you're going through a merger don't expect them to welcome you with open arms. The verbiage will change very quickly from "this is a partnership, we purchased you because of your hard working people" to "this was an acquisition, and this is how WE do it, get with it or get out" If your company had a good recognition program, kiss it good bye. Lots of companies purchase season tickets, gift cards, etc.. for recognizing employees. All season tickets will be sold, and at the end of the year all recognition stuff you had in place will go away. It will be replaced by a much smaller budget, depending on where in the organization your department lands you might expect something like $3 per a person per a month.
    - A big part of why AT&T is able to acquire so many companies is because they heavily unionize their workforce. While unions can be beneficial for some manual labor jobs where risk of injury is high, they unionize their call centers and sales reps as well. They do this because the unions bring a voice that sways votes in favor of a merger if brought in-front of the FTC. A brilliant tactic, but the union offers zero benefit to call center and sales employees, and makes everything tenure based rather than performance based. The processes in place to manage union employees are so absurd that most agents don't get held accountable, and while you may be hard working at your job the person next to you doesn't care and will do minimal work to get by, and because they have been there longer they will get paid more, have their first choice in shifts, and holiday days.

    Advice to Management

    A culture change to be more employee focused rather than budget focused would help a lot. All businesses have a budget, just do the right thing in the interest of your employees and the rest will follow.


  9. "Decent place to work, but lack of progression opportunity."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RAN Engineer in Denver, CO
    Current Employee - RAN Engineer in Denver, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Healthy work culture, good benefits, flexible for work-life balance.

    Cons

    Lacks opportunities for promotions and meaningful raises.

    Advice to Management

    Increase employee retention by opening pathways for promotions with meaningful raises.


  10. "A Military-esque Machine"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supply Chain in Denver, CO
    Current Employee - Supply Chain in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Great benefits, telecommuting, free/discounted cell/internet/tv service. If you're a low performer you can fly under the radar for an entire career with nobody taking the initiative to address it.

    Cons

    If you aren't a minority in Dallas you have no future with this company. AT&T does everything they can to put minority candidates into roles, even if the candidate is unbelievably unqualified. This way they can make every 'diversity listing' out there.
    They also have a 'location policy' that dictates that they want everyone in Dallas and will offer jobs ONLY to candidates in Dallas. If you want to relocate from one of their other hubs to Dallas at your own expense you may be considered for promotional opportunities, but otherwise you are left to die in whatever city you are currently in, even if you are a high performer.

    Advice to Management

    You're doing a fantastic job of running the company into the ground. Eventually you won't be able to continue with the quarter end monkey business to hit EPS numbers. Stop being 100% focused on the shareholder. Stop sponsoring every sporting even under the sun while telling your employees that there is 'no funding' for even the simplest of IT fixes that could save HUNDREDS of man hours each year. This company is pathetic.


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