AT&T Reviews in Denver, CO | Glassdoor

AT&T Denver Reviews

Updated August 14, 2018
127 reviews

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Denver, CO Area

2.7
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
72 Ratings

127 Employee Reviews

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  1. "Comuntcations Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Comuntcations Technician in Denver, CO
    Former Employee - Comuntcations Technician in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    very busy all the time. lot of variety in job tasks.

    Cons

    I didn't have any problems I liked my job

    Advice to Management

    my experience with management was very good


  2. Helpful (1)

    "There are better options"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager, Technical Customer Service in Englewood, CO
    Current Employee - Manager, Technical Customer Service in Englewood, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    Benefits were good!
    -Discounted phone, TV, and internet service.
    - Medical, Dental, and Vision coverage was great.
    - They have a pension option, which most companies no-longer offer.

    Cons

    -Terrible communication, departments are very silo'd
    -Constant employee surplussing, they have a conference call to discuss surplus information every Tuesday of every week of the year, this conference always houses 150+ people. So if you're hoping for a stable place of employment, look else where.
    - Poor customer service practices, this is in-part due to the constant push to place call centers over seas. Some call types make sense to put over seas like billing, but they are putting technical support over seas and it's absolutely terrible. They are aware it's bad for the customer, but have made the decision that because of the cost savings it's acceptable.
    - They are more budget focused than anything else. Every business has a budget, but they treat it as if this should be the sole focus of the job. Treat your employees right and they'll work as hard as they can to make sure you stay in budget.
    - Poorly implemented change. It's all about cranking projects out as quickly as possible, but nothing they push out ever works properly. While it's understandable that new processes and products will have their growing pains, they release it so far in advance before it's ready that most employees refuse to get behind any change due to the terrible state of the project.
    - AT&T is not a company that grows organically, they are strictly an acquisition company rather than a innovation company. This means that if you are part of a company that gets acquired you will likely lose your job due to overlap or they will simply close your office to move operations to one their "hubs". Their acquisitions are messy, and poorly planned out. They fail to do any basic steps like putting some veteran AT&T employees on site to help smooth the transition. It will basically be the wild west for the first 1 - 2 years, during which time no one will know how anything works and a large portion of your work force will be surplussed. Most existing AT&T employees will create and us vs. them mentality, so while you're going through a merger don't expect them to welcome you with open arms. The verbiage will change very quickly from "this is a partnership, we purchased you because of your hard working people" to "this was an acquisition, and this is how WE do it, get with it or get out" If your company had a good recognition program, kiss it good bye. Lots of companies purchase season tickets, gift cards, etc.. for recognizing employees. All season tickets will be sold, and at the end of the year all recognition stuff you had in place will go away. It will be replaced by a much smaller budget, depending on where in the organization your department lands you might expect something like $3 per a person per a month.
    - A big part of why AT&T is able to acquire so many companies is because they heavily unionize their workforce. While unions can be beneficial for some manual labor jobs where risk of injury is high, they unionize their call centers and sales reps as well. They do this because the unions bring a voice that sways votes in favor of a merger if brought in-front of the FTC. A brilliant tactic, but the union offers zero benefit to call center and sales employees, and makes everything tenure based rather than performance based. The processes in place to manage union employees are so absurd that most agents don't get held accountable, and while you may be hard working at your job the person next to you doesn't care and will do minimal work to get by, and because they have been there longer they will get paid more, have their first choice in shifts, and holiday days.

    Advice to Management

    A culture change to be more employee focused rather than budget focused would help a lot. All businesses have a budget, just do the right thing in the interest of your employees and the rest will follow.

  3. "Decent place to work, but lack of progression opportunity."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RAN Engineer in Denver, CO
    Current Employee - RAN Engineer in Denver, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Healthy work culture, good benefits, flexible for work-life balance.

    Cons

    Lacks opportunities for promotions and meaningful raises.

    Advice to Management

    Increase employee retention by opening pathways for promotions with meaningful raises.


  4. "A Military-esque Machine"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supply Chain in Denver, CO
    Current Employee - Supply Chain in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Great benefits, telecommuting, free/discounted cell/internet/tv service. If you're a low performer you can fly under the radar for an entire career with nobody taking the initiative to address it.

    Cons

    If you aren't a minority in Dallas you have no future with this company. AT&T does everything they can to put minority candidates into roles, even if the candidate is unbelievably unqualified. This way they can make every 'diversity listing' out there.
    They also have a 'location policy' that dictates that they want everyone in Dallas and will offer jobs ONLY to candidates in Dallas. If you want to relocate from one of their other hubs to Dallas at your own expense you may be considered for promotional opportunities, but otherwise you are left to die in whatever city you are currently in, even if you are a high performer.

    Advice to Management

    You're doing a fantastic job of running the company into the ground. Eventually you won't be able to continue with the quarter end monkey business to hit EPS numbers. Stop being 100% focused on the shareholder. Stop sponsoring every sporting even under the sun while telling your employees that there is 'no funding' for even the simplest of IT fixes that could save HUNDREDS of man hours each year. This company is pathetic.


  5. "Very sad and unnecessary"

    StarStarStarStarStar
    Former Employee - Sales Lead in Broomfield, CO
    Former Employee - Sales Lead in Broomfield, CO

    I worked at AT&T full-time (Less than a year)

    Pros

    Nothing very sad but true

    Cons

    To much to list this company is horrible

    Advice to Management

    Please treat your employees good and pay them what they earn and deserve and pay for all the hours worked some people do pay attention to commission and hourly and know if they are getting paid the full amount


  6. "Tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technician in Denver, CO
    Current Employee - Technician in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    Benifits an 401k and free uniforms. However they did take away boot allowances

    Cons

    To many politics now that they bought Directv.
    And cant transfer now due to union discrepencies

    Advice to Management

    Shouldnt make it so hard for a tenured employee to stay with your company.


  7. "Merger take down"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Installation Support Specialist in Denver, CO
    Former Employee - Installation Support Specialist in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at AT&T (More than 3 years)

    Pros

    DirecTV was a great place to work until At&t took over. The company treated their employees like they were valued. At&t offered additional employee discounts.

    Cons

    There was no room to grow. If you wanted to stay with the company you had to make lateral job applications or risk being let go due to restructure.

    Advice to Management

    Happy employees make a happy business. That's a major reason Directv's

  8. "This is the most disgusting company I have ever worked for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dispatcher in Centennial, CO
    Former Employee - Dispatcher in Centennial, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Benefits are OK, but that is it.

    Cons

    Basically everything else
    Managment has no idea what going on
    They "surplus" (Fire) people with no thought
    They keep everything a secret
    Lie to their employees
    Overwork and underpay
    CEO has a frog mouth

    Advice to Management

    Rot in hell


  9. "Acquisition"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Art in Englewood, CO
    Current Employee - Art in Englewood, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Working for a large company has its benefits.

    Cons

    Difficult to move up when they have a hiring freeze

    Advice to Management

    Help employees with a career path.


  10. "The best in the world"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Information Technology Manager in Denver, CO
    Current Employee - Information Technology Manager in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    They take care of their employees

    Cons

    I have no complaints whatsoever

    Advice to Management

    Keep up the great work


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