AT&T Reviews in Detroit, MI | Glassdoor

AT&T Detroit Reviews

Updated May 18, 2018
161 reviews

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Detroit, MI Area

3.6
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
96 Ratings

161 Employee Reviews

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Pros
  • "Pay and benefits are better than I’ve ever dreamed imaginable" (in 890 reviews)

  • "There is a proper work life balance" (in 503 reviews)

Cons
  • "Poor work life balance if you have a family due to American working hours" (in 1082 reviews)

  • "very long hours; no work-life balance" (in 312 reviews)

More Pros and Cons

  1. Helpful (1)

    "AT&T an company that knows agile!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Manager in Detroit, MI
    Current Employee - Customer Service Manager in Detroit, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    An environment that drives innovation and for driven employees allows education and advancement.

    Cons

    Constant Change and job security is not always the best due to natural attrition related to multiple large mergers over the last 10 years.

    Advice to Management

    Continue to do all the great things with educating your workforce to adapt to the constant change!

    AT&T Response

    Jul 9, 2018 – Talent Operations Manager

    Thanks for your positive comments regarding opportunities for advancement. We encourage everyone to continue looking forward in their careers and aim to provide as many ways as possible to advance... More


  2. Helpful (1)

    "Good place to work if you can stay on with them."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Design Engineer in Detroit, MI
    Former Employee - Design Engineer in Detroit, MI
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Great employees, good management, good discounts on services.

    Cons

    They seem to be gutting the entire company of good employees. 25 years with the company and that’s all I could hope for.

    Advice to Management

    None. They won’t listen.

  3. "Java Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Java Developer in Detroit, MI
    Former Contractor - Java Developer in Detroit, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T as a contractor (More than a year)

    Pros

    It is a best company which i ever worked.

    Cons

    There is no cons in this company to say about negative.

    Advice to Management

    Thanks for my contract and move forward in future.


  4. "I’ve worked for AT&T for three years and If you’re under the right store manager things at AT&T can be great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Detroit, MI
    Current Employee - Sales Representative in Detroit, MI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Good health Insurance, discount as well as discounts with other businesses, Seniority works in your favor if you been with the company for a while

    Cons

    Low pay, poor work life balance, potential for growth very slow, long hours, management can be very Inconsistent across the board

    Advice to Management

    Be consistent across the board and helping your employees advance in the company even if they aren’t in a S ales Representative roll


  5. "Not good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Dearborn, MI
    Former Employee - Customer Service Specialist in Dearborn, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Money is good nothing after that.

    Cons

    Nothing else is good

    Advice to Management

    Fire 2 and 3 level managers


  6. "Sales representative"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Detroit, MI
    Former Employee - Anonymous Employee in Detroit, MI

    I worked at AT&T full-time (More than a year)

    Pros

    Amazing people,great environment and good pay

    Cons

    Watch out for what authorized retailers you work for every one is different


  7. "call center rep."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Detroit, MI
    Former Employee - Anonymous Employee in Detroit, MI
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at AT&T (More than 10 years)

    Pros

    job security,good wages, good benefits , good work ethics, positive workers, great educational befits, believe in family values, excellent FMLA policy for emergencies

    Cons

    could do better with union and employee issues. Could be more flexible in required hours of work. Flex time should be available for all employees

    Advice to Management

    Work with employees more closely. Listen to their issues. Allow more time off for education and family issues. Should reward their employees for their efforts ,

  8. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Contractor - Sales in Detroit, MI
    Former Contractor - Sales in Detroit, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T as a contractor

    Pros

    The company s good I love the job but the pay is to low and I would love to work there again

    Cons

    The company is to large to really treat the costumer well

    Advice to Management

    Treat employees better


  9. Helpful (1)

    "AT&T Prem Tech Dead End"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in Detroit, MI
    Current Employee - U-Verse Premises Technician in Detroit, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Good training experience, cutting edge technlogy

    Cons

    Ouside work in all weather, no security for future joob or advancemment

    Advice to Management

    Stop lying to new employees that advancemnt is available and there is a future in teh company, be honest that contractors are the future and this is a fading position.


  10. Helpful (1)

    "Horrific joke of an employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Manager in Detroit, MI
    Current Employee - Field Manager in Detroit, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Money and discounts are very good bribes to keep you in it longer.

    Cons

    Everything else! You are a number. They “say” one thing do another. So deseptive—So unethical. Encouageing more lies. The liars are revealed to upper Management and it gets swept under the rug. Zero care about customers. When you try to help a Customer and need another groups help, it becomes a fight.

    Advice to Management

    Stop and look at all the unethical behavior being tolerated and all the talent you are loosing because of it. Look at what you are left with.


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