AT&T Reviews in Detroit, MI | Glassdoor

AT&T Detroit Reviews

Updated October 25, 2018
166 reviews

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Detroit, MI Area

3.2
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
100 Ratings

166 Employee Reviews

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Pros
Cons
  • "Poor work life balance if you have a family due to American working hours" (in 1125 reviews)

  • "Long hours and absolutely NO WORK LIFE BALANCE" (in 329 reviews)

More Pros and Cons

  1. Helpful (1)

    "AT&T an company that knows agile!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Manager in Detroit, MI
    Current Employee - Customer Service Manager in Detroit, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    An environment that drives innovation and for driven employees allows education and advancement.

    Cons

    Constant Change and job security is not always the best due to natural attrition related to multiple large mergers over the last 10 years.

    Advice to Management

    Continue to do all the great things with educating your workforce to adapt to the constant change!

    AT&T Response

    Jul 9, 2018 – Talent Operations Manager

    Thanks for your positive comments regarding opportunities for advancement. We encourage everyone to continue looking forward in their careers and aim to provide as many ways as possible to advance... More


  2. Helpful (1)

    "Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech in Detroit, MI
    Former Employee - Tech in Detroit, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    Good Money, benefits, people you work with are cool, UNION job

    Cons

    Company doesn't care about their employees. Constant pressure about surpluses, job description changes on a daily basis.

    Advice to Management

    Get rid of CEO Randell

  3. "Good Money, but things change all the time."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - In Home Expert in Southfield, MI
    Current Employee - In Home Expert in Southfield, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (Less than a year)

    Pros

    The compensation is great. Working with customers is fun.

    Cons

    I've had many changes to my job over the course of 6 months. Make sure you understand ATT it's big company and you can feel way more like a number in the grand scheme of things.

    Advice to Management

    Full disclosures of potential changes to the job should be communicated further in advance.


  4. "Good money for entry, Micro Managing is bad though"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Representative in Roseville, MI
    Current Employee - Retail Sales Representative in Roseville, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    The pay was great, I made about 1000-1500 before the commission a paycheck, access to the latest phone tech, and the commission.

    Cons

    Micro Managment, Horrible Leadership, Bad Sales techniques.

    Advice to Management

    Stop micro-managing! you hire people to sell, trust them to sell. don't get involved in your reps sales unless asked too!


  5. "Very Corporate but great pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Troy, MI
    Former Employee - Retail Sales Consultant in Troy, MI
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AT&T part-time (More than a year)

    Pros

    good hourly pay, commission, discounts

    Cons

    very strict corporate policies for a cell phone store


  6. "Business sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Southfield, MI
    Former Employee - Sales in Southfield, MI
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 8 years)

    Pros

    Working with talented sales representatives and designing networks.

    Cons

    Horrible, fast paced, no work life balance, micro management company. They take and take with a constant bullish attitude. Every single person that works at this company is overworked and under valued. This company is too big. Old antiquated systems, reactive products, and in my opinion the worst customer service in the industry. I worked at the company for over a decade. In this time span I had about 4 managers per year on average. It’s only a big deal when it’s review time and the manager they have reviewing you is a “company guy” who bases your annual review/raise solely off the overly inflated metrics. Which equals no raise. They have this three check box review concept they use to justify your raise and growth within the company. It’s completely flawed. Moving on, my advice to sales reps working their, be cautious on what you sell and make sure you track every order. The company employs 5 layers of audit folks who live to take away your commission. If you are a top performer, specialize on what you’re good at and work for a device/cloud company. This company’s sales commission at plan number is over stretched, and how they will sell you in working there. Take at least 40% off the commission amount, and get ready for paying back deals that you sold that the company cannot install. On a positive note you will learn a ton about telephony and will meet a lot of people along the way.

    Advice to Management

    Stand your ground with upper management. Too many hands are in the pot for claiming a sale. Try enabling a sales force crm system to track deals better. Raising quotas to combat falsified sales revenues from the different sales silos is not going to drive up profits. All it does is stresses employees/ manager who are finding their own deals, and it costs the organization in employment costs.


  7. Helpful (1)

    "Good place to work if you can stay on with them."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Design Engineer in Detroit, MI
    Former Employee - Design Engineer in Detroit, MI
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Great employees, good management, good discounts on services.

    Cons

    They seem to be gutting the entire company of good employees. 25 years with the company and that’s all I could hope for.

    Advice to Management

    None. They won’t listen.

  8. "Java Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Java Developer in Detroit, MI
    Former Contractor - Java Developer in Detroit, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T as a contractor (More than a year)

    Pros

    It is a best company which i ever worked.

    Cons

    There is no cons in this company to say about negative.

    Advice to Management

    Thanks for my contract and move forward in future.


  9. "I’ve worked for AT&T for three years and If you’re under the right store manager things at AT&T can be great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Detroit, MI
    Current Employee - Sales Representative in Detroit, MI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Good health Insurance, discount as well as discounts with other businesses, Seniority works in your favor if you been with the company for a while

    Cons

    Low pay, poor work life balance, potential for growth very slow, long hours, management can be very Inconsistent across the board

    Advice to Management

    Be consistent across the board and helping your employees advance in the company even if they aren’t in a S ales Representative roll


  10. "Not good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Dearborn, MI
    Former Employee - Customer Service Specialist in Dearborn, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Money is good nothing after that.

    Cons

    Nothing else is good

    Advice to Management

    Fire 2 and 3 level managers


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