AT&T Reviews in Detroit, MI | Glassdoor

AT&T Detroit Reviews

Updated September 22, 2017
145 reviews

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Detroit, MI Area

3.5
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
82 Ratings

145 Employee Reviews

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Pros
Cons
  • little work life balance opportunity (in 972 reviews)

  • No Work Life Balance you'll trade time for (in 276 reviews)

More Pros and Cons

  1. Helpful (1)

    "Dispatcher"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Uverse Dispatcher in Southfield, MI
    Former Employee - Uverse Dispatcher in Southfield, MI
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Salary is great and so are the bonuses. Nice break areas and clean restrooms. Most of the managers are helpful. Upper management is very understanding when it comes to your personal life. There is an opportunity for you to change your schedule every few months. Which gives you a chance to have a life.

    Cons

    Rest Room breaks. You only have 2 minutes to go to the restroom. The breaks are short & the area you have your breaks are far so by the time you get in the break room your break is over.

    Advice to Management

    Be a little more understanding to people's natural needs.


  2. "Tons of opportunties to learn and grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Detroit, MI
    Current Employee - Manager in Detroit, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    What our company excels in is providing all employees, regardless of level, the opportunity to improve. Top notch training and development is offered to all, which equips us to performance well in our current roles, as well as prepares us for other roles.

    Cons

    You have to bring your A game to work everyday. We are saturated with high performers so it's easy to get lost in the shuffle if you don't take charge and invest in your success.

    Advice to Management

    Keep in mind there are talented individuals outside our hub cities.

  3. "2017 National ERG Conference"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Maintenance Administrator in Southfield, MI
    Current Employee - Maintenance Administrator in Southfield, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    This was my first time attending this conference and all I can say is amazing. The energy and the commitment of the leadership team was extraordinary. I learned so much and met so many amazing people. I gain a sense of pride that I never had for the company and it no longer was viewed as a job for me because I finally felt like I mattered and the company cared. The most impactful moment for me was helping to build 2 playgrounds for the community. Not only do the company want us to transform together but together we were able to help transform a community.

    Cons

    The only con for this event for me is that some communication was sent out the day before the event that if you are nonmanagement you wouldn't receive since we cannot access our work email outside of our work hours

    Advice to Management

    To find a bigger venue so more employee can experience this awesome event.


  4. "For the right person, it's great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Loyalty Specialist in Detroit, MI
    Former Employee - Customer Loyalty Specialist in Detroit, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    They train you well and pay you well. Training was really fun and in my dept (retention) they gave us Pay Protect, which is extra $ on top of your hourly because during training you can't earn commission. The job wasn't really hard, just wasn't for me.

    Cons

    The environment is very competitive which may not be for everybody. Most customers are upset and threatening to cancel svcs which affects your pay. Many coworkers fail to do their jobs thus making customers more angry once they talk to you.

    Advice to Management

    I think managers do a pretty good job with what they have.


  5. "Great Company, but things are changing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Account Executive in Detroit, MI
    Current Employee - Business Account Executive in Detroit, MI
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Great company, great benefits! I love my team mates!

    Cons

    Too many plates to spin. Expectations are getting to be too high.


  6. "Great Education"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Pontiac, MI
    Former Employee - Sales in Pontiac, MI
    Recommends
    No opinion of CEO

    I worked at AT&T (More than 10 years)

    Pros

    Access to latest technology
    Best Backbone in the industry
    Great Brand Name
    Great Education in the industry

    Cons

    Always saying to do more with less
    They do no retrain they rehire
    Constant fear of job loss is promoted by management
    Ethics and honesty among management can be iffy (Depends on which manager you get)

    Advice to Management

    Try to promote moral without being fake


  7. "Ok company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in Detroit, MI
    Current Employee - U-Verse Premises Technician in Detroit, MI
    Doesn't Recommend

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Good Discount, Good benefits, 401K match, good employees

    Cons

    Job fading out, management communication not ideal, possible longer days or shorter

    AT&T Response

    Sep 6, 2017 – Human Resources

    Thank you for your positive comments regarding the benefits and other areas in which you feel we are successful. We’re sorry to hear about your experience communicating with management. We truly care... More

  8. "Micro management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dispatcher in Detroit, MI
    Former Employee - Dispatcher in Detroit, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (Less than a year)

    Pros

    Good pay and room for advancement

    Cons

    Micro management and unprofessional conduct within organization.

    Advice to Management

    Stop bullying and intimidation


  9. "Collections"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Detroit, MI
    Former Employee - Customer Service Representative in Detroit, MI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Great Pay Great Benefits Sometimes it's Fun To Work There Learn how to Handle Customers a Great Training Union Support

    Cons

    Emotional Draining Inhuman Expectations No Room for Black Advancement Managers are Very Mean to Employees for Personal Reasons Office is Not Clean for Healthy Breathing Environment

    Advice to Management

    Get Real


  10. "If you're desperate..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dispatcher in Southfield, MI
    Former Employee - Dispatcher in Southfield, MI
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Decent benefits with quickly acquired PTO

    Cons

    Horrible middle management riddled with nepotism and favoritism with no accountability. Training has become extremely sparse.

    Advice to Management

    Get rid of middle management and embrace a team lead concept


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