AT&T Reviews in Durham, NC | Glassdoor

AT&T Durham Reviews

Updated January 18, 2019
33 reviews

Filter

Filter

Durham, NC

2.9
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
13 Ratings

33 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
More Pros and Cons

  1. Helpful (1)

    "Great Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Project Manager in Durham, NC
    Current Employee - Senior Project Manager in Durham, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Offers a lot of training opportunities via its own training portal and discounts. Great benefits.

    Cons

    Very few promotions are given to employees lower than 4th level.

    Advice to Management

    Listen to your employees


  2. Helpful (1)

    "A boring job for boring people."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front End Developer (Contractor) in Durham, NC
    Former Employee - Front End Developer (Contractor) in Durham, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    No micromanagement, take as many breaks as you want, no one cares what you do as long as it appears that you're doing work.

    Cons

    Bosses don't care about your professional development. Job was misrepresented as Jr. level, in reality it was actually mid-level. Management will lie to you if it serves their interests. No interesting company culture. All the people are boring normies and rarely talk to each other. The office was pathetically under-furnished. 'Open office' floor plan - aka you get sneezed on by your coworkers. No communication from the upper levels. Very few opportunities for career growth. Code quality across all sectors is horrible and held together with duct tape.

    Advice to Management

    Actually communicate to your peons. Don't lie to them. Quit your job and do something better with your life. AT&T is a bad company that takes advantage of its customers and only exists because of its monopolistic tendencies.

  3. "System Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Systems Engineer in Durham, NC
    Former Contractor - Systems Engineer in Durham, NC
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at AT&T as a contractor (Less than a year)

    Pros

    8-5 work, no need to worry about work after you go home

    Cons

    not social env, mostly strict on work time management


  4. "Company doesn't value staff as much as they should"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Full Stack Developer in Durham, NC
    Current Contractor - Full Stack Developer in Durham, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T as a contractor (Less than a year)

    Pros

    Great Peers (since they went through the same problem, they can relate), they are very helpful.

    Cons

    Using old technology, only allows staffs to use certain version (outdated) tools, to keep everyone one the same page. The code review process is very tedious, and manual QA is just very inefficient.

    Advice to Management

    Please Update WIKI regularly, so that new comers can start early and more motivated, instead of wondering what they did wrong when management did not update the info to latest version.


  5. "Product"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Technical Product Owner in Durham, NC
    Current Contractor - Technical Product Owner in Durham, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T as a contractor (More than a year)

    Pros

    A lot of talent

    Cons

    Big ship to guide through process

    Advice to Management

    Stay focused, but allow ideas too


  6. "Software Engineer with massive legacy infrastructure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Durham, NC
    Current Employee - Software Engineer in Durham, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Great benefits, the 401k plan matches up to 6% of contributions. The people I work with are genuine, and I made friends quickly. There will always be work for AT&T. The job security is par none and the employees are well aware of that.

    Cons

    Culture is extremely conservative, do not work here if you believe a single bit of liberal or progressive ideology. The office is cramped and the overhead lights are blinding, and apparently turning them off is an "OSHA violation" despite it being lit adequately by the light coming in through the windows. The infrastructure is a disaster, code is sloppy and a bear to refactor or even make much sense of. Only a fraction of new developments in deployment and automation technology has been taken advantage of, but the majority of it is not allowed because management has a problem with us implementing technology solutions that other companies offer when we can "do it ourselves", hence AT&T lacks any eCRM whatsoever. The IT department has been outsourced to IBM, and working with the majority of that staff, who will ignore you and not deliver then turn around and ask you for more money, is beyond frustrating. If you work a position like this at AT&T, be prepared to deal with the immense amount of stress that comes along with it. Poor methodologies, unrealistic deadlines, and an uncooperative IT department take the normal stresses of software engineering and architecture to a whole new level.

    Advice to Management

    Take advantage of software such as EasyCRM to streamline your business and take some of the development and capital load off of the backs of your employees who have more important problems to address then simply compensating for lack of technology.


  7. "Great pay and incentives, ZERO work life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Durham, NC
    Current Employee - Assistant Store Manager in Durham, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Great company, people and pay. Opportunity to grow, IF you are willing to relocate. Company evolving into an entertainment business versus wireless only. Very innovative.

    Cons

    Long hours, constant leadership changes, always working on days off, and not good work life balance. A lot of micro-managing.

    Advice to Management

    Recognize all levels of leadership, promote from within.

  8. "Huge company, regular reorgs, frequent layoffs; redefining as software company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Project Manager in Durham, NC
    Former Contractor - Project Manager in Durham, NC
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at AT&T as a contractor (More than 10 years)

    Pros

    One can stay abreast of the current technical trends. If you are an independent, initiative-taking employee, you have some freedom.

    Cons

    Difficult to stay in touch with all facets of the business. Reorgs happen too frequently, so as an employee difficult to see the contribution you might make towards productivity gains and a reduction of operational issues. Contractors are kept at arms length and must take initiative to keep good communication about the bigger picture.

    Advice to Management

    Keep the contractor employee advised of the bigger picture, take more initiative to give helpful feedback to ensure they are delivering to expectation. Job Descriptions might be helpful. Just as partners are treated as part of AT&T, Contractors should be as well without contractor manager in the middle.


  9. Helpful (1)

    "Endless oppurtunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Durham, NC
    Current Employee - Retail Sales Consultant in Durham, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    great pay, lots of different positions, and benefits package is good as well.

    Cons

    very political, union based, work life balance is problably one of the worst of all companies, very complex commission, and most all missing commissions cannot be reconciled.

    Advice to Management

    keep your employees informed, and keep things fair across the board


  10. "Great job, poor management."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Technical Operations Support in Durham, NC
    Current Intern - Technical Operations Support in Durham, NC
    Recommends
    Neutral Outlook

    I have been working at AT&T as an intern (More than a year)

    Pros

    Great pay
    Works around school

    Cons

    Poor management- organization is all over the place. Managers make up policies on a personal basis and shows favoritism.

    No flexibility

    Advice to Management

    Listen to interns and try to understand in every aspect


Showing 33 of 20,208 reviews
Reset Filters