AT&T Reviews in Durham, NC | Glassdoor

AT&T Durham Reviews

Updated July 22, 2017
28 reviews

Filter

Filter

Durham, NC

3.2
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
9 Ratings

28 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • little work life balance opportunity (in 997 reviews)

  • No Work Life Balance you'll trade time for (in 285 reviews)

More Pros and Cons

  1. Helpful (1)

    "Endless oppurtunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Durham, NC
    Current Employee - Retail Sales Consultant in Durham, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    great pay, lots of different positions, and benefits package is good as well.

    Cons

    very political, union based, work life balance is problably one of the worst of all companies, very complex commission, and most all missing commissions cannot be reconciled.

    Advice to Management

    keep your employees informed, and keep things fair across the board


  2. "Software Engineer with massive legacy infrastructure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Durham, NC
    Current Employee - Software Engineer in Durham, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Great benefits, the 401k plan matches up to 6% of contributions. The people I work with are genuine, and I made friends quickly. There will always be work for AT&T. The job security is par none and the employees are well aware of that.

    Cons

    Culture is extremely conservative, do not work here if you believe a single bit of liberal or progressive ideology. The office is cramped and the overhead lights are blinding, and apparently turning them off is an "OSHA violation" despite it being lit adequately by the light coming in through the windows. The infrastructure is a disaster, code is sloppy and a bear to refactor or even make much sense of. Only a fraction of new developments in deployment and automation technology has been taken advantage of, but the majority of it is not allowed because management has a problem with us implementing technology solutions that other companies offer when we can "do it ourselves", hence AT&T lacks any eCRM whatsoever. The IT department has been outsourced to IBM, and working with the majority of that staff, who will ignore you and not deliver then turn around and ask you for more money, is beyond frustrating. If you work a position like this at AT&T, be prepared to deal with the immense amount of stress that comes along with it. Poor methodologies, unrealistic deadlines, and an uncooperative IT department take the normal stresses of software engineering and architecture to a whole new level.

    Advice to Management

    Take advantage of software such as EasyCRM to streamline your business and take some of the development and capital load off of the backs of your employees who have more important problems to address then simply compensating for lack of technology.

  3. "Great pay and incentives, ZERO work life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Durham, NC
    Current Employee - Assistant Store Manager in Durham, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Great company, people and pay. Opportunity to grow, IF you are willing to relocate. Company evolving into an entertainment business versus wireless only. Very innovative.

    Cons

    Long hours, constant leadership changes, always working on days off, and not good work life balance. A lot of micro-managing.

    Advice to Management

    Recognize all levels of leadership, promote from within.


  4. "Huge company, regular reorgs, frequent layoffs; redefining as software company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Project Manager in Durham, NC
    Former Contractor - Project Manager in Durham, NC
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at AT&T as a contractor (More than 10 years)

    Pros

    One can stay abreast of the current technical trends. If you are an independent, initiative-taking employee, you have some freedom.

    Cons

    Difficult to stay in touch with all facets of the business. Reorgs happen too frequently, so as an employee difficult to see the contribution you might make towards productivity gains and a reduction of operational issues. Contractors are kept at arms length and must take initiative to keep good communication about the bigger picture.

    Advice to Management

    Keep the contractor employee advised of the bigger picture, take more initiative to give helpful feedback to ensure they are delivering to expectation. Job Descriptions might be helpful. Just as partners are treated as part of AT&T, Contractors should be as well without contractor manager in the middle.


  5. "Great job, poor management."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Technical Operations Support in Durham, NC
    Current Intern - Technical Operations Support in Durham, NC
    Recommends
    Neutral Outlook

    I have been working at AT&T as an intern (More than a year)

    Pros

    Great pay
    Works around school

    Cons

    Poor management- organization is all over the place. Managers make up policies on a personal basis and shows favoritism.

    No flexibility

    Advice to Management

    Listen to interns and try to understand in every aspect


  6. Helpful (1)

    "COR retail sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Durham, NC
    Former Employee - Sales Associate in Durham, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    fun environment, great money, on job training, wealth management, great people.

    Cons

    I DON'T BELIEVE I COULD RESEARCH MY TIME WITH THIS COMPANY AND FIND ANY NEGATIVE TRAITS. i LOVED IT, AND MISS BEING THERE.

    Advice to Management

    Continue doing what you're good at. LEADING THE GREATEST SALES TEAM OF ALL TIME and helping people smile while teaching them how to LOVE LIFE.


  7. "Customer Care Specicalist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Customer Care Technical Support in Durham, NC
    Current Contractor - Customer Care Technical Support in Durham, NC
    Doesn't Recommend

    I have been working at AT&T as a contractor (Less than a year)

    Pros

    The job itself is not a bad position. Very easy to grasp, easy tools to use

    Cons

    Interns take the early shifts at this call center. Everyone who works third shift is contract who make way less than we should to be honest.

  8. "Area Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Area Manager in Durham, NC
    Current Employee - Area Manager in Durham, NC
    Recommends
    Neutral Outlook

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Nice Company to work for.

    Cons

    Would like better benefits for a Fortune 500 company


  9. "Att"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Principal Technical Architect in Durham, NC
    Current Employee - Principal Technical Architect in Durham, NC
    Doesn't Recommend
    Positive Outlook

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Lots of diversity. Lots of people

    Cons

    No job security or training

    Advice to Management

    Self motivation


  10. "Company isn't very well organized"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Universal Agent in Durham, NC
    Current Intern - Universal Agent in Durham, NC
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at AT&T as an intern (More than a year)

    Pros

    Really good benefits
    50% u-verse and wireless bills
    Many different job opportunities

    Cons

    Not well organized
    Some people should not be working there
    Service managers are awful

    Advice to Management

    Clean house


Showing 28 of 16,793 reviews
Reset Filters