AT&T Reviews in El Paso, TX | Glassdoor

AT&T El Paso Reviews

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Found 44 reviews

3.8
StarStarStarStarStar
Rating TrendsRating Trends
80%
Recommend to a Friend
69%
Approve of CEO
AT&T CEO Randall L. Stephenson
Randall L. Stephenson
24 Ratings
Pros
Cons
More Pros and Cons
  1. "Customer Service Representative"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Supervisor in El Paso, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time for more than 9 years

    Pros

    Growth, opportunities. Benefits. Tuition reimbursement.

    Cons

    You have to be able to relocate to where the opportunities are.

  2. "AT&T Account Manager - Retention"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Account Manager in El Paso, TX
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at AT&T for more than 6 years

    Pros

    Leverage incentives were of high value monthly contest and motivational seminars training held each month Inclusive environment for lgbtqi

    Cons

    Unlikely movement in leadership except during major shift changes, like retirement, etc Contests and incentives change frequently

    Advice to Management

    Please listen to employees for feedback

  3. "Sales"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Representative in El Paso, TX
    Doesn't Recommend
    Negative Outlook

    I worked at AT&T full-time for more than 20 years

    Pros

    Benefits are good but getting expensive

    Cons

    Management is always together on same side BIASED

    Advice to Management

    Stop micro management you try being on the phone all day

  4. "Working as a dsl technical support age t"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Tech Support Representative in El Paso, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at AT&T full-time for more than 20 years

    Pros

    The employees, no drama, really hard working people

    Cons

    Too big of a company, they forget about the front line employees, especially if you are not generating revenue.

  5. "It's 50/50"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in El Paso, TX
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time for more than a year

    Pros

    Flexible hours PTO Paid training ($7.25) Benefits Commission

    Cons

    Will send you home if you don't meet sales stats Very competitive environment Some incompetent "superiors"

    Advice to Management

    Don't send your representatives home if they hurt your "stats". It's like y'all forget we have families to feed and take care of.

  6. Helpful (1)

    "CSR"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in El Paso, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at AT&T full-time for more than 20 years

    Pros

    Pays well to say the least

    Cons

    Downsizing to out source jobs

    Advice to Management

    After so many years of service. Never got anywhere. Very stressful job.

  7. "Great company to work for"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Co-Op Student in El Paso, TX
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T part-time for more than 2 years

    Pros

    Great pay and lots of opportunity to move up in the company.

    Cons

    Some departments suffer from lots of micro-managing.

    Advice to Management

    Implement more Software Engineering principles in lower-level engineering.

  8. "2017 National ERG Conference"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager - WFM in El Paso, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time for more than 20 years

    Pros

    I love the purpose my work provides to the big picture of accessibility and finance. I appreciate being part of the change our business is taking. I look forward to hearing some of the most current states of the business from our leaders.

    Cons

    I think the after party needed some more thought to encourage more participation. Maybe have all the ERGs take part in it instead of having each ERG have their own suites or get togethers at the same time.

    Advice to Management

    Keep valuing your employees and providing the support you do.

  9. "Customer Service"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in El Paso, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time for more than 9 years

    Pros

    The ability and the opportunity to help customers with their accts and do everything possible to meet their expectations.

    Cons

    That it is not a one and one communication ..face to face to sometimes is more difficult to make your point across.

    Advice to Management

    I require little to no supervision, fast learner, I have knowledge of front and back office and my love toward animals is unmesuarable I personally have 8 dogs my babies and my sister had 3 adorable cats we all get along as family.

  10. "Dsl review"

    StarStarStarStarStar
    • Compensation and Benefits
    Former Employee - Customer Service Representative in El Paso, TX

    I worked at AT&T full-time for more than 20 years

    Pros

    On the job training, health insurance, employee discounts

    Cons

    Constant changing of metrics, sick leave would still be a mark of your metrics

Found 44 reviews