AT&T Reviews in Frisco, TX | Glassdoor

AT&T Frisco Reviews

Updated April 25, 2018
12 reviews

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Frisco, TX

3.6
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Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
5 Ratings

12 Employee Reviews

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Pros
  • "Pay and benefits are better than I’ve ever dreamed imaginable" (in 890 reviews)

  • "There is a proper work life balance" (in 503 reviews)

Cons
  • "Poor work life balance if you have a family due to American working hours" (in 1082 reviews)

  • "very long hours; no work-life balance" (in 312 reviews)

More Pros and Cons

  1. "A Great Place to Work, Learn and Grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in Frisco, TX
    Current Employee - U-Verse Premises Technician in Frisco, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    AT&T believes that it's who you are and not only what you do is what makes the company thrive. Also, there are plenty of opportunities for growth and promotion. AT&T 's ERG Conference is amazing! Diversity at its finest and lots of learning and networking. This was my first year attending and it definitely won't be my last. I met a lot of good people.

    Cons

    More women are needed in Field Operations. I am one of the few women working as a Uverse Prem Technician

    Advice to Management

    Believe in your team more than numbers. When you do so, the numbers will take care of itself.


  2. "Installing Uverse driving company car attic work outside work running cables tough job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in Frisco, TX
    Current Employee - U-Verse Premises Technician in Frisco, TX
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Pay
    Free training
    great experience
    you don’t have to pay for your own truck/equipment
    On your own all day (they track and checkup on you)

    Cons

    Managers only worried about bottom line
    Very stressful due to the companies required metrics
    Company is unorganized
    Impossible Expectations
    Schedule varies, you never know what time your going to get off that day

    Advice to Management

    Don’t be so worried about the bottom line, understand what technicians go through

  3. "Good job, if you know what you are getting into"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in Frisco, TX
    Current Employee - U-Verse Premises Technician in Frisco, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Will be working alone, manage yourself for most of the day. The job never really gets boring, there will always be new situations and environments to work in.

    Cons

    Internal company processes are sometimes a head scratcher. Dealing with customers can be pretty rough, especially because the companies customer service processes are so compartmentalized, you won't be able to fix a lot of customers complaints.

    Advice to Management

    Streamline processes, eliminate points of failure in employee and customer facing systems where possible. Give your technicians access to the tools you outsource to tier 2 and the Philippines.


  4. "Hard work, good money"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in Frisco, TX
    Current Employee - U-Verse Premises Technician in Frisco, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    A company that gives you everything you need. They will take care of you as long as you are good for the company.

    Cons

    Things are constantly changing and you have to stay on top of it. Some contracts that pass don't seem fair to everyone. It's a VERY competitive company to get a higher position. Big company equals lots of competitors.

    AT&T Response

    Sep 6, 2017 – Human Resources

    Thank you for your comments and your commitment to AT&T. Due to constant changes in the industry and technology, it’s important that we adapt our practices to fit the needs of our customers. With... More


  5. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Frisco, TX
    Former Employee - Sales Representative in Frisco, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (Less than a year)

    Pros

    Great learning experience, the training they provided was very uniformed and learned a lot from it. Overall it was a fun sales job.

    Cons

    Commission pay decreasing. Not a lot of coverage area when trying to sale TV services like u verse. Not a lot of cons, great company to learn from. Will love to come back if commission raises.


  6. "Group Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Group Leader in Frisco, TX
    Current Employee - Group Leader in Frisco, TX

    I have been working at AT&T (More than 8 years)

    Pros

    Multiple agile application support, manage multiple projects from offshore and onsite support personnel.

    Cons

    Too heavy work load some times.


  7. "Retail Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Frisco, TX
    Current Employee - Retail Sales Consultant in Frisco, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Walk in clients make for good opportunities. Ability to move up in the company. Lots of opportunity for change.

    Cons

    Compensation always changes. The pay structure for sales positions is always changing. Hard to predict what you will make month to month

    Advice to Management

    Make compensation structure more stable. It is hard to predict what you will make and unnerving.

  8. "RSC"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Frisco, TX
    Current Employee - Retail Sales Consultant in Frisco, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    I love my coworkers, benefits, and competitive working environment. I truly value my career and look forward to going to work.

    Cons

    Comp plan has been restructured poorly. Repetitive unnecessary coaching for management. Believe me when I say we want to make that money.

    Advice to Management

    Empowering your team is key! :)


  9. Helpful (1)

    "Best paid job I've ever had"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Frisco, TX
    Current Employee - Retail Sales Consultant in Frisco, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Training on sales is great, health plan benefits, 401k. If you have a bachelor degree it helps on your hourly pay. You do get a salary increase every 6 months.

    Cons

    Work/life balance, it's retail so don't expect to have the best social life style. Recently had a child, no paternity leave for that just unpaid time off.


  10. "Pretty good if still in school"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Frisco, TX
    Former Employee - Retail Sales Consultant in Frisco, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T part-time (More than a year)

    Pros

    Decent paid, great benefits, work with my hours while I was going to school, unionize

    Cons

    Varies in quality from stores to stores, likes to put people who don't belong in charge, constantly changing commission structure

    Advice to Management

    stop trying to cut your employees paid


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