AT&T Reviews in Harrisburg, PA | Glassdoor

AT&T Harrisburg Reviews

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Found 15 reviews

2.5
StarStarStarStarStar
Rating TrendsRating Trends
7%
Recommend to a Friend
47%
Approve of CEO
AT&T CEO Randall L. Stephenson
Randall L. Stephenson
10 Ratings
Pros
Cons
More Pros and Cons
  1. "Analyst"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Analyst in Harrisburg, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T

    Pros

    Great Company; promotions, pay, team work Love it

    Cons

    Benefits are probably the same as other company but wish they could be better

    Advice to Management

    Keep doing what your doing

  2. "Cx service"

    StarStarStarStarStar
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    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Supporr in Harrisburg, PA
    Doesn't Recommend

    I have been working at AT&T for more than 4 years

    Pros

    The only good thing is pau

    Cons

    Working for a company that only sees numbers and not humans. Awful

  3. "Technical Support"

    StarStarStarStarStar
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    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Harrisburg, PA
    Doesn't Recommend

    I worked at AT&T full-time for more than 2 years

    Pros

    Pay, benefits, and co workers

    Cons

    Very uptight about scorecard and following 5 principles. When I started working there the environment was fun. It helped with the job. The longer I worked there the fun went away. Management was very critical of what you did not do in a call. Hours became worse and shifts change every 6 months. Sometimes there would be a surprise shift change. The shifts became to where you could have two days off if you opened or closed...

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    Advice to Management

    Get on the same page

  4. "Good pay, supervisors care..bad upper management that treats you like a number"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Call Center in Harrisburg, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T full-time for more than 4 years

    Pros

    Pay, benefits including half off service, discounted DirecTV, tuition...good coworkers

    Cons

    Awful schedules, flavor of the month goals, rated by surveys that don't reflect how good you are at your job

    Advice to Management

    Good environment leads to good behaviors, which drives performance. Numbers don't drive behaviors, other way around...

  5. "Advance tech support"

    StarStarStarStarStar
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    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Tech Support in Harrisburg, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at AT&T full-time for more than 2 years

    Pros

    Nothing. There is no pros

    Cons

    Slave labor. No concern for well being. Watch people fired over family emergencies

    Advice to Management

    Micro managing does not make people want to work for you. Working reps harder so you can get a better schedule is wrong

  6. "Fun job"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Harrisburg, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time for more than 4 years

    Pros

    One of the best jobs I had after serving in the military was working as a tech support rep! Helping people solve issues with devices and being rewarded for going above and beyond. I had some amazing bosses who were like cheerleaders for their teams.

    Cons

    The only down side for me was having to bid on working holidays.

    Advice to Management

    Keep doing a great job with keeping morale up! I had a blast during my 2 1/2 years!

  7. Helpful (1)

    "Excellent Pay and Benefits"

    StarStarStarStarStar
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    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Harrisburg, PA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at AT&T for more than 6 years

    Pros

    Excellent Pay and benefits including medical, dental, and vision insurance. 401K w company match after a vesting period. Union Representation and arbitration

    Cons

    Ever changing 'stats' make it difficult to earn bonuses, manager favoritism,

  8. "clean environment but i didn't feel the company appreciated me"

    StarStarStarStarStar
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    • Compensation and Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Harrisburg, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T part-time for more than 9 years

    Pros

    good money and 50% your phone bill and 50% off SOME accessories

    Cons

    customer service surveys- disrespectful people who are always trying to use the slightest reasons for somthing free..a sales persons job is to sell things not give them away

    Advice to Management

    treat those doing the job better than those doing the minimums

  9. Helpful (1)

    "The worst job I've ever had"

    StarStarStarStarStar
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    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Call Center in Harrisburg, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at AT&T full-time for more than 2 years

    Pros

    There are pros at AT&T. You get very good benefits and very very good pay.

    Cons

    There are more cons then pros. Fresh out of training I was picked on. The trainer was all right but unfelt like I didn't know everything I needed to know after training. I learned way more in the floor. I worked long hours and worked Very very hard to learn everything I knew. As soon as I got on the floor the one manager bashed me right away. It continued to happen every night. I'm easy to get along with and am a hard...

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    Advice to Management

    Perhaps instead of hiring people to dumpster dive and talk trash on people you should hire managers and supervisors who can actually pull people in the office and just fire them. Worst company ever!!!!! Worst management ever!!!! I will never EVER recommend anyone for this awful job.

  10. "Harrisburg PA is the worst Call Center in the world."

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Supervisor in Harrisburg, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at AT&T full-time for more than 2 years

    Pros

    Can't think of any at all---dusty building -filthy restrooms, everyone smokes, everyone is threatened, my team lost half of the reps in 3 months ---quit one by one. Training is done by older experienced reps with no training in Training. Oh, they change Managers every 6 months so you get a chance to get a less cruel boss at that time..........

    Cons

    Hours, pay, conditions--abused verbally, threatened by Manager, morale is in the toilet, TURNOVER IS VERY HIGH. Not very ATT Call Center refuses to allow you to take notes, refuses to let you to leave early in a snowstorm---your commute ends up being 3 hours long---not every ATT Call Center is run so ineptly, and with such fear tactics and cruelty, real cruelty.

    Advice to Management

    Close the place-look to Florida---they do it differently and can't believe what you do in Harrisburg!

Found 15 reviews