AT&T Help Desk Support Reviews | Glassdoor

AT&T Help Desk Support Reviews

2 reviews

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Help Desk Support

1.9
StarStarStarStarStar
Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
1 Rating

Employee Reviews

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Pros
  • "The pay and benefits are really amazing" (in 976 reviews)

  • "very good work culture, good work life balance" (in 573 reviews)

Cons
  • "Not much work life balance without seniority" (in 1182 reviews)

  • "No work life balance or personal consideration" (in 348 reviews)

More Pros and Cons

  1. "Help Desk Support Representative - Tier II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Help Desk Support Representative - Tier II in Everett, WA
    Current Employee - Help Desk Support Representative - Tier II in Everett, WA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at AT&T (More than 8 years)

    Pros

    Discounted phone and TV plans

    Cons

    The day to day work environment is horrible and extremely unprofessional.

    Advice to Management

    Act like a large corporation.


  2. Helpful (1)

    "This company does not care about there employees."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - DSL Technical Support/Help Desk in Birmingham, AL
    Former Employee - DSL Technical Support/Help Desk in Birmingham, AL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (Less than a year)

    Pros

    Only pro is that you get a discount on DSL service.

    Cons

    The position was the lowest paid in the company, they lied to me during the initial offer process. I was told that I would be making 13.50 an hour and during training was given a paper informing me that I would only be receiving 10.75 an hour for compensation. i took the job because I had already passed the interview process and really needed a job.

    Advice to Management

    Give new employees more training before expecting them to fix all the issues with DSL. You are not hiring tech savvy people , so how do you expect them to learn everything in 3 weeks of training? Listen to your employees they are on the front lines.