AT&T Reviews in Houston, TX | Glassdoor

AT&T Houston Reviews

Updated November 10, 2017
245 reviews

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Houston, TX Area

3.5
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Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
129 Ratings

245 Employee Reviews

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Pros
Cons
  • little work life balance opportunity (in 997 reviews)

  • No Work Life Balance you'll trade time for (in 285 reviews)

More Pros and Cons

  1. "Its what you make of it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in Houston, TX
    Current Employee - U-Verse Premises Technician in Houston, TX
    Recommends
    Neutral Outlook

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Amazing benefits
    Great hourly paid
    Guaranteed overtime
    Most holidays off
    Double pay on holidays

    Cons

    no vacant promotion openings


  2. Helpful (2)

    "Good company to work for in general."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Houston, TX
    Former Employee - Retail Sales Consultant in Houston, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Pay, benefits, work phone and casual attire when I left. Training for new devices and changes. I enjoyed working with customers and being able to use the iPad to quickly get things done.

    Cons

    Hours and commission structure that kept changing. When there are big changes, like when they switched to iPads, they expected everyone to be on board without all the equipment working and without everyone being comfortable.

  3. "Working as a Field Services Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service Manager in Houston, TX
    Former Employee - Field Service Manager in Houston, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Ample training opportunities both formally and informally. Great benefits and bonuses. Stresses working and driving safely everyday.

    Cons

    Unrealistic performance standards. The branch I worked at had a reputation of cheating and/or bending rules to meet demands because of the strong emphasis on performance metrics. Technicians, who are supposed to order their own materials, sometimes stole from each other. Days can get really long (12+ hours), especially if a technician needs help or gets stuck on a job. Even when you get home you may still have to work. If you're a college grad higher you made have a hard time winning some of your technicians over. They make or break your performance metrics (also referred to as "numbers").

    Advice to Management

    Minimize hypocrisy.


  4. "Treat you like you are worthless"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Spring, TX
    Former Employee - Inside Sales Representative in Spring, TX
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T (More than 10 years)

    Pros

    Benefits that’s all Pay is ok but you work your butt off for it and major stress from management .......

    Cons

    Everything they treat you like a child. Can’t call in sick or be late or you can get fired have to be a used car salesman. People that lie are not held accountable for lying to a customer to get a sale

    Advice to Management

    Pay more commission and give reps more credit


  5. "Horrendous Hours (Directv Tech)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Installation Technician in Houston, TX
    Current Employee - Installation Technician in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (Less than a year)

    Pros

    Company Vehicle, Free tools, Free Gas, Paid Training, Lots of production, meet tons of cool people.

    Cons

    Hours (75+ a week, I don't care what they tell you in the interview). Inconsistency of travel distance to jobs. Sometimes over 50 miles to next job. Constant lies about the hours. On most weeks, i would put my daughter to bed Sunday night, and I wouldn't see her again until Sunday morning. This job is great for people that don't have a social life, friends, or family. Single person with no life? Then you'll love it here and make lots of money.

    Advice to Management

    Hire more techs to cut down the hours. There is absolutely no reason that anybody should be installing cable at 10pm. Its not safe, and it annoys customers.


  6. "CAD Technical Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CAD Technical Specialist in Houston, TX
    Current Employee - CAD Technical Specialist in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    The company embraces diversity in it's full spectrum. I was able to be myself from the first day I started. Vast opportunities are available to move up within the company.

    Cons

    The bigger it gets the less we seem human. We are numbers rather than people. The company donated money, time and resources to aid communities affected by hurricane Harvey. However, I live in Houston and employees who missed work due to flooding and other dangers were not paid for the time missed due to Harvey. I find this hypocritical. In the limelight the company name is glimmering for its charity. However, employees still have bills to pay. Perhaps some of the donation money could be spent to aid it's very own core as to why AT&T is able to donate in the first place.

    Advice to Management

    Pay more attention to employee concerns. Spontaneous leadership presence (Stephenson, Lee, Arroyo) in offices around the world to say hello and thank you would be a great way to connect with the company's heart and soul, its employees.


  7. "good pay and benefits, comfortable work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Houston, TX
    Current Employee - Customer Service Representative in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    good pay and benefits, comfortable work environment.

    Cons

    too many departments customers get lost in the shuffle, limited opportunity for advancement, will not train existing employees for different job titles, will surplus your position and lay you off

    Advice to Management

    provide customers with the numbers to the different departments, the general purpose number and the IVR system doesn't get the customer where they need to go

  8. "Universal Service Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Universal Service Executive in Bellaire, TX
    Current Employee - Universal Service Executive in Bellaire, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    AWESOME SPEAKERS - Dallas ex-chief of police and Walgreens, Chief Diversity Officer

    Cons

    Not enough time to visit all vendors

    Advice to Management

    Thumbs UP


  9. "Construction and Engineering"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Construction Engineer/Specialist in Houston, TX
    Current Employee - Construction Engineer/Specialist in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    AT&T has lots of positive aspects of the company including it's diversity and inclusion/equal opportunity employer, community service/volunteer involvement, benefits(medical/dental/vision/life), training, tuition reimbursement, advancement opportunities and more...

    Cons

    There are no part-time positions available for my department only Retail Stores and I have a young child so online classes are hard in the evenings because it's hands-on at home.

    Advice to Management

    Continue to promote transparency and honesty between management and non-management with an open door of communication policy throughout the company as a whole, not just between management and leadership/upper management.


  10. "Retail Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AT&T Retail Sales Consultant in Conroe, TX
    Former Employee - AT&T Retail Sales Consultant in Conroe, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    You can make good money. And the benefits are good.

    Cons

    Very cut throat atmosphere. It's all in who you know as to where you go in the company. Also, if you are over 50, they will find a way to get rid of you.

    Advice to Management

    They need to keep a closer eye on their Retail Managers and the way they are treating their employees.


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