AT&T Reviews in Houston, TX | Glassdoor

AT&T Houston Reviews

Updated April 18, 2018
263 reviews

Filter

Filter

Houston, TX Area

3.3
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
140 Ratings

263 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • Poor work life balance if you have a family due to American working hours (in 1068 reviews)

  • very long hours; no work-life balance (in 308 reviews)

More Pros and Cons

  1. "Very professional, good pay and benefits."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - U-Verse Premises Technician in Houston, TX
    Former Employee - U-Verse Premises Technician in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Pay and benefits. Pay raises are guaranteed as long as you do your part.

    Cons

    Long hours at times. Not enough days off. When you first start off you have to work every weekend.

    Advice to Management

    Keep up the good work

    AT&T Response

    Jan 29, 2018 – Human Resources

    Thank you for taking the time to provide feedback. Our pay and benefits are pretty amazing! We truly care for our employees and try to provide a good work-life balance through the benefits and... More


  2. "Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Representative in Houston, TX
    Current Employee - Service Representative in Houston, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Great pay, great benefits, tuition plans available

    Cons

    This company is agressively laying off workers, with no where for them to go

    Advice to Management

    if an employee is laid off they should have priority treatment on internal applications, I have applied over 90 times for a job I know I can do, yet I have not been hired and now I am finding myself in need of a job once again, and sadly I am skeptical I can get the break I need

  3. "Bad turnover rate. Most technician are there for only a year."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in Houston, TX
    Current Employee - U-Verse Premises Technician in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great benefits and vacation time. I also took advantage of other benefits. Like 401k and fmla benefits. I like the pay.

    Cons

    Long nights. No good overtime pay. Very stressful environments for techs. Managers abuse power daily to try and make techs work harder

    Advice to Management

    More help for techs. More days off. Less tension between techs and managers


  4. "Revenue Management Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX

    I worked at AT&T full-time (More than 10 years)

    Pros

    Good Pay, benefits are free decent vacation time

    Cons

    Lack of compassion, layoffs and surpluses


  5. "Beware false idols"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Manager in Houston, TX
    Former Employee - Field Manager in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Great Benefits, Good Pay, Great Experience

    Cons

    Management is not cared for. Company is losing direction

    Advice to Management

    They have changed 180 degrees in the time that i started to the time i left. Not the same . Used to be a leader in the industry but now falling in with the pack. Stick to your roots and grow away from what everyone else is doing .


  6. Helpful (1)

    "Was a great place to work, until..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - U-Verse Premises Technician in Houston, TX
    Former Employee - U-Verse Premises Technician in Houston, TX
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    -the pay was not bad
    -benefits were very good and not too expensive

    Cons

    -there is hardly any flexibility in schedules
    -management doesnt listen to employees
    -company is always downsizing, no room for growth

    Advice to Management

    I used to love my job. As time went by, my scope of work drastically changed, with no change in pay. It quickly turned into a place where you were constantly being nitpicked, and excessively micromanaged. Management doesn't care about things that need to be fixed, because they are "company men/women" and don't have it in them to go against the process to make changes that are needed. Overall is a decent place to work, as long as you don't mind someone breathing down your neck, or making decent money when you are worth more.


  7. Helpful (1)

    "Atmosphere is great don’t get me wrong, but like any company there is always politics involved."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Houston, TX
    Former Employee - Assistant Manager in Houston, TX
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Great culture. Great people. So many options to grow within the company. Great benefits, outstanding pay and free clothes for work.

    Cons

    Desire so much to pay so little. Like most big companies, they will constantly beat you over the head with numbers. You can also kiss your social life goodbye as weekends are for work. Again it’s retail so if you want to be successful you have to slave yourself and give your life to the company.

    Advice to Management

    Remember your employees are not numbers on a board, they are people. Listen to them, understand them, and care for them. Once you figure this out, you will see how successful your team will be.

  8. "Territory Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Team, Hours, Benefits, People, flexibility, 401K match

    Cons

    Too frequent of Layoffs
    Company to big
    constant re-org


  9. "General operations manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General and Operations Manager in Houston, TX
    Current Employee - General and Operations Manager in Houston, TX
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    Great work and awesome environment when with the right people

    Cons

    Can't work from home or in a remote connection

    Advice to Management

    Don't let the management decide who moves forward make sure they have the skill not the connections to people


  10. "Things are changing at the old Bell house..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager Network Services in Houston, TX
    Current Employee - Manager Network Services in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Long history of family and loyalty. Good pay and benefits. A place you could devote your working life to and leave behind a legacy and encourage your kids to work at.

    Cons

    It used to be like the Pros I mentioned. Now it is all politics and what have you done for me today. Loyalty is no longer rewarded. They will show you the door while patting you on the back and telling you how great you are doing.

    Advice to Management

    For the LvL 2 and above. You run your LvL 1 manager's into the ground. They work to many hours and are expected to fix every problem from sales issues to engineering being to far removed from the field. Show some back bone and loyalty to the ppl that break their backs to feed their families. AT&T used to be a place A person was proud to work for. Fear is the only thing abundant there now.


Showing 263 of 17,916 reviews
Reset Filters