AT&T Reviews in Houston, TX | Glassdoor

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AT&T Houston Reviews

Updated February 15, 2018
257 reviews

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Houston, TX Area

3.3
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Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
136 Ratings

257 Employee Reviews

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Pros
Cons
  • Poor work life balance if you have a family due to American working hours (in 1033 reviews)

  • Life consuming, no work life balance (in 297 reviews)

More Pros and Cons

  1. "Construction and Engineering"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Construction Engineer/Specialist in Houston, TX
    Current Employee - Construction Engineer/Specialist in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    AT&T has lots of positive aspects of the company including it's diversity and inclusion/equal opportunity employer, community service/volunteer involvement, benefits(medical/dental/vision/life), training, tuition reimbursement, advancement opportunities and more...

    Cons

    There are no part-time positions available for my department only Retail Stores and I have a young child so online classes are hard in the evenings because it's hands-on at home.

    Advice to Management

    Continue to promote transparency and honesty between management and non-management with an open door of communication policy throughout the company as a whole, not just between management and leadership/upper management.


  2. "Territory Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Team, Hours, Benefits, People, flexibility, 401K match

    Cons

    Too frequent of Layoffs
    Company to big
    constant re-org

  3. "General operations manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General and Operations Manager in Houston, TX
    Current Employee - General and Operations Manager in Houston, TX
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    Great work and awesome environment when with the right people

    Cons

    Can't work from home or in a remote connection

    Advice to Management

    Don't let the management decide who moves forward make sure they have the skill not the connections to people


  4. "Things are changing at the old Bell house..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager Network Services in Houston, TX
    Current Employee - Manager Network Services in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Long history of family and loyalty. Good pay and benefits. A place you could devote your working life to and leave behind a legacy and encourage your kids to work at.

    Cons

    It used to be like the Pros I mentioned. Now it is all politics and what have you done for me today. Loyalty is no longer rewarded. They will show you the door while patting you on the back and telling you how great you are doing.

    Advice to Management

    For the LvL 2 and above. You run your LvL 1 manager's into the ground. They work to many hours and are expected to fix every problem from sales issues to engineering being to far removed from the field. Show some back bone and loyalty to the ppl that break their backs to feed their families. AT&T used to be a place A person was proud to work for. Fear is the only thing abundant there now.


  5. Helpful (2)

    "Not the best company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in Pasadena, TX
    Current Employee - U-Verse Premises Technician in Pasadena, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Pay, benefits, union, discount on at&t products.

    Cons

    Micro managed, constant changes in processes.


  6. "Horrible environment bosses are bullies"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Company benefits and salary

    Cons

    Working for intimidating bullies

    Advice to Management

    He needs to train managers how to be managers and stop hiring people who look good on paper


  7. Helpful (2)

    "Huge Mistake - IXH"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Integrated Solutions Consultant in Houston, TX
    Former Employee - Integrated Solutions Consultant in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    I honestly cannot think of any right now. Vacation time was great but you never get to use it.

    Cons

    The manager for our group was really bad. I did not want to leave, he gave me no choice.

    Overworked
    Contributions no recognized
    The public criticism was the WORST
    My manager didn’t care about his team, we were just numbers that could be replaced.

    We were repeatedly told to do unethical things to get our numbers.

    Constant change - really for the worst

    The compensation for the work done was horriable.

    Advice to Management

    The best advice I can give is if you want your best people to stay, you need to think carefully about how you treat them.

  8. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in Houston, TX
    Current Employee - U-Verse Premises Technician in Houston, TX

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Good pay for work performed.

    Cons

    Never know what time tour gonna get off


  9. Helpful (2)

    "Premises technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - U-Verse Premises Technician in Houston, TX
    Former Employee - U-Verse Premises Technician in Houston, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Great, pay,hours, benefits. Union job. Very good guys I worked with.

    Cons

    Management is a little too hard nosed on subjects they don’t fully understand, they make company wide standards that are not applicable in all areas.

    Advice to Management

    Ease up and listen to your employees about their concerns. Help them help you. Don’t be so focused on numbers and times but get back to the days where it was about the consumer! Let the techs take care of customers.


  10. "Service Representative customer loyalty group"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Representative in Houston, TX
    Current Employee - Service Representative in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Benefits, pay, discounts on all AT&T products. Vacation.time medical, vision, dental and 401k everyone once in a while the bonuses. The incentives when you work hard paid trips for you and a plus one. Mention the money

    Cons

    No work life balance at all hard to move into management from non management. Stress level will be through the roof. Seniority base so you can possibly work every Saturday in a center. Other than that they pay you well to get cussed and yelled at all day.

    Advice to Management

    Work life balance needs to be better for non management. The needs of the business is important and family need us as well


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