AT&T Reviews in Houston, TX | Glassdoor

AT&T Houston Reviews

Updated November 27, 2018
292 reviews

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Houston, TX Area

3.1
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Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
159 Ratings

292 Employee Reviews

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Pros
Cons
  • "Poor work life balance if you have a family due to American working hours" (in 1134 reviews)

  • "Long hours and absolutely NO WORK LIFE BALANCE" (in 333 reviews)

More Pros and Cons

  1. "Retail Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Houston, TX
    Current Employee - Retail Sales Consultant in Houston, TX
    Recommends
    Positive Outlook

    I have been working at AT&T part-time (More than a year)

    Pros

    flexible schedule
    high hourly wage and commission
    50% phone plans
    point system (absense, late): 8 pts = termination
    monthly incentives and bonuses for meeting sales goals

    Cons

    point system (absense, late): 8 pts = termination


  2. Helpful (42)

    "Horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Senior Manager in Houston, TX
    Current Employee - IT Senior Manager in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Decent benefits- that’s about it

    Cons

    HORRIBLE COMPANY! Constant layoffs! Management has also restricted Telecommuting. Employees used to be able to work from home all the time- now it is limited to
    4 times a month. Impossible to find workspace at corporate locations- everything is “drop in” and you need to haul all your stuff into the office daily. Long hours and absolutely NO WORK LIFE BALANCE. Management does not care that you have a life outside of “the Death Star”. Try to leave or work from home with a sick kid, and you get written up! And I am a high level IT professional.

    Advice to Management

    IT employees need the flexibility you once gave us. We have ZERO WORK LIFE BALANCE. Over time, the best and brightest WILL LEAVE ATT. My coworkers and I are all just marking time. Waiting for the surplus and package- at which time we will take our talents elsewhere. ATT will be left only with the employees on the right side of the bell curve who are nowhere approaching top
    Talent if they don’t change the culture DRASTICALLY TO BE MORE EMPLOYEE DRIVEN!

  3. "IEFS Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX

    I worked at AT&T (More than 3 years)

    Pros

    Overtime. Discount on AT&T Products.

    Cons

    Overtime- mandated which would cut out family time. No work-life balance. Worked us well beyond what they were paying us.


  4. "Premise Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Premises Technician in Spring, TX
    Current Employee - AT&T Premises Technician in Spring, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    OK pay but not for all the work, Union job but the union doesn't help unless you get fired. Pay increases are weak.
    401k match
    50% off AT&T products
    Free DTV

    Cons

    This position is the face of AT&T but you get treated like dirt.
    If you started after 2015, you will be working Saturdays until 2025.
    Management doesn't know the job, they just watch dogs.
    All about numbers. They possibly couldn't care less about the customer.
    NO ROOM FOR ADVANCEMENT!

    Advice to Management

    Change your ways. Learn the job so you can help. Actually, care about the customer. Make C.O.D.E really mean something.


  5. "This company is not what it used to be..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in Katy, TX
    Current Employee - U-Verse Premises Technician in Katy, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Great benefits & decent pay.

    Cons

    A lot of lip service to get you to meet quota and then you're let go, no time spend with family because of long hours and forced overtime, no support by management who's also under a micromanaged microscope, so supplies or materials to do your work, unsafe working conditions or broken equipment.

    Advice to Management

    Instead of telling employees that they are the company's greatest asset, prove it by building trust with them instead of taking advantage of their precious time in order to move up within this oppressive company.


  6. "Overall has been a great experience, love the growth within the company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Houston, TX
    Current Employee - Assistant Manager in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T (More than 5 years)

    Pros

    Growth. Show what you’re made of and the rest is easy.

    Cons

    Shouldn’t have to interview for the same position when applying for a transfer.


  7. "Micromanage"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend
    Disapproves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Union money benefits training benefits

    Cons

    Micromanage low traffic managers panic too much

    Advice to Management

    Stop micromanaging us

  8. "Prem Tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Prem Tech in Houston, TX
    Former Employee - Prem Tech in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    CWA Union contract is great

    Cons

    Too many chiefs trying to make a name for themselves at someone else’s expense.

    Advice to Management

    Listen to your workers


  9. "Business Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Pasadena, TX
    Current Employee - Anonymous Employee in Pasadena, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (Less than a year)

    Pros

    Diversity programs with employee resource groups provide a good way to build your network.

    Cons

    Lots of positions where there is not enough work, leading to micromanagement. Your entire experience in this company is not positive if your supervisor is not able to manage correctly.

    Advice to Management

    Promote leaders to supervisory roles rather than someone who does not have the correct skills or attitude for people management.


  10. "Very rewarding and challenging."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Construction Manager in Houston, TX
    Current Employee - Construction Manager in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Security, benefits, growth, stability, knowledge

    Cons

    Very large company that many get lost in

    Advice to Management

    Listen to the technicians, they're the subject matter experts making your company what it is.


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