AT&T Reviews in Houston, TX | Glassdoor

AT&T Houston Reviews

Updated May 3, 2017
223 reviews

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Houston, TX Area

3.6
Star Star Star Star Star
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Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
116 Ratings

223 Employee Reviews

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Pros
  • I love the job great pay and benefits (in 759 reviews)

  • Great benefits along with a flexible work life balance makes this a great job for someone who is both a student and employee (in 418 reviews)

Cons
  • little work life balance opportunity (in 903 reviews)

  • No Work Life Balance you'll trade time for (in 259 reviews)

More Pros and Cons

  1. "Good Place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative Network Dispatch in Houston, TX
    Current Employee - Customer Service Representative Network Dispatch in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Great Pay and Benefits Future technology

    Cons

    Change in hours and direction very common.

    Advice to Management

    None


  2. "Great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Houston, TX
    Current Employee - Retail Sales Consultant in Houston, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Love the environment inside store.

    Cons

    Too many products and services have to be offered in each transactions.

    Advice to Management

    Great


  3. "Overall not a terrible company to work for if you are not looking for a lot of upward movement in the short term."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - U-Verse Premises Technician in Houston, TX
    Former Employee - U-Verse Premises Technician in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    The benefits are about as good as you could want especially the medical insurance. The pay is quite fair and is definitely the highest in the industry.

    Cons

    The Union is what kills upward movement and keeps the employees and management from having a coach and mentor relationship. It takes a lot of the power from the manager to be able to handle issues at the lowest level. They have no manager discretion to handle things on a case by case basis. There is also a huge discrepancy in the pay between the 'old pots guys' and the premises technicians who do twice the work.

    Advice to Management

    Spend more time in the field coaching your employees and keep hoping that the union will lay back and stop getting in the way of progress.


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  5. "Great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Specialist in Houston, TX
    Former Employee - Service Specialist in Houston, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Great.Benefits and Pay.Union backing you.Company cell phone and discounts.You also get discount on products outside of Att.Work with awesome people.

    Cons

    Management and Politics.Layoffs happen yearly. Unrealistic Quotas.Always standing all day.Some employees get favoritism.lose your discount if you get laid off.


  6. "Evolving Company"

    Star Star Star Star Star
    Former Employee - Tier II Helpdesk Agent in Houston, TX
    Former Employee - Tier II Helpdesk Agent in Houston, TX

    I worked at AT&T full-time (More than a year)

    Pros

    - Established Guidlines
    - People focused company
    - Opportunities to grow

    Cons

    - Evolving Pains
    - Old tools
    - Company is trying to hard to be something it's not leads to at times people not being treated right

    Advice to Management

    Don't forget that your people is what defines you, mistreating them will hurt your bottom line. No amount of ping pong tables will fix this.


  7. "Assistant store manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Houston, TX
    Current Employee - Assistant Store Manager in Houston, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Make money based on your ability to drive performance amongst your sales team. You are able to grow and learn in areas of technology and management

    Cons

    Layoffs right now are very high alert so job security isn't what it use to be


  8. "Director of Retail Execution"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director of Retail Execution in Houston, TX
    Current Employee - Director of Retail Execution in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T part-time (More than 10 years)

    Pros

    Great opportunities to grow within the company, vast mentor/mentorship opportunities, education benefits like tuition reimbursement, leadership trainings, public speaking classes, etc.

    Cons

    Many promotion opportunities require relocation.


  9. "Not a place I would recommend anymore"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Houston, TX
    Former Employee - Sales Consultant in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    - pay used to be decent
    - if you have tenure, you have control

    Cons

    - new commission structure is terrible
    - the expectations are unreal
    - they are developing their sales reps to become unethical just to make the sale

    Advice to Management

    Get back to your roots and you will keep employees/customers.


  10. "Customer Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Bellaire, TX
    Former Employee - Customer Service Representative in Bellaire, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    I enjoyed the atmosphere, in the large call center, had many friends. I did enjoy speaking on the phone with the many customers that I started to share a bond with, and really enjoyed some of the face to face customers that I dealt with. I went over very large contracts, and could spot discrepancies and this was a great item dealing with customers. I enjoyed making their day, if at all possible.

    Cons

    The only con that I disliked is when AT&T downsized, and I had to retire early, I was not ready to retire, and would really love to have a full time job once again.

    Advice to Management

    I would love to bring back our jobs from overseas!


  11. "My experience being a contractor for At&t"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Rbs Engineer in Houston, TX
    Current Contractor - Rbs Engineer in Houston, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T as a contractor (More than 5 years)

    Pros

    Great pay!!!
    You'll usually have Holidays Off!

    Cons

    Workload can get slow cause of management.

    Advice to Management

    Pace the workload so that all contractors can be paid year round.


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