AT&T Reviews in Houston, TX | Glassdoor

AT&T Houston Reviews

Updated August 15, 2018
276 reviews

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Houston, TX Area

3.3
StarStarStarStarStar
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Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
149 Ratings

276 Employee Reviews

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Pros
  • "Pay and benefits are better than I’ve ever dreamed imaginable" (in 895 reviews)

  • "There is a proper work life balance" (in 508 reviews)

Cons
  • "work/life balance wasn't all that great" (in 1091 reviews)

  • "very long hours; no work-life balance" (in 314 reviews)

More Pros and Cons

  1. "Overall, a great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in Houston, TX
    Current Employee - U-Verse Premises Technician in Houston, TX
    Recommends
    Positive Outlook

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Full time job, competitive pay, lots of overtime, great employee discounts in just about anything you can think of, lots of vacation and personal time (which roll over to next year of not used), wide range of positions to move up to

    Cons

    Dont go home till all work is complete, so if the lazy techs are sitting on their jobs be prepared to go home sometime between 8-9pm (start time is 8am). Managers emphasize a lot on safety, but also dont want jobs canceled, so thats quite a contradiction in many cases. Once you pick up a job, it is expected that you leave it in perfect condition. So if last tech left a mess, be prepared to fix it


  2. Helpful (3)

    "Horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Senior Manager in Houston, TX
    Current Employee - IT Senior Manager in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Decent benefits- that’s about it

    Cons

    HORRIBLE COMPANY! Constant layoffs! Management has also restricted Telecommuting. Employees used to be able to work from home all the time- now it is limited to
    4 times a month. Impossible to find workspace at corporate locations- everything is “drop in” and you need to haul all your stuff into the office daily. Long hours and absolutely NO WORK LIFE BALANCE. Management does not care that you have a life outside of “the Death Star”. Try to leave or work from home with a sick kid, and you get written up! And I am a high level IT professional.

    Advice to Management

    IT employees need the flexibility you once gave us. We have ZERO WORK LIFE BALANCE. Over time, the best and brightest WILL LEAVE ATT. My coworkers and I are all just marking time. Waiting for the surplus and package- at which time we will take our talents elsewhere. ATT will be left only with the employees on the right side of the bell curve who are nowhere approaching top
    Talent if they don’t change the culture DRASTICALLY TO BE MORE EMPLOYEE DRIVEN!

  3. "Revenue Management Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - REVENUE MANAGEMENT REPRESENTATIVE in Houston, TX
    Former Employee - REVENUE MANAGEMENT REPRESENTATIVE in Houston, TX
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    The pay & benefits are great. Better than most other companies.

    Cons

    There is no way to advance your career.


  4. "Att prem tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Prem Tech in Houston, TX
    Current Employee - Prem Tech in Houston, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Amazing job, constant change, great staff, always moving, free range, no micro managing, seniority base, union

    Cons

    Don’t have a definite time off, can’t make plans, seniority based, metrics driven company


  5. "In home consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ihx in Houston, TX
    Current Employee - Ihx in Houston, TX
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Company car
    Sunday’s off
    Potential to make high commission
    Great benefits

    Cons

    A lot of driving in heat
    Going into peoples homes


  6. "Premise Technicain"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - U-Verse Premises Technician in Houston, TX
    Former Employee - U-Verse Premises Technician in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    Pay is higher than most residential installation work, but it requires more knowledge. Get to work around a diverse set of people.

    Cons

    Management is pretty trash. Constant group meetings were nothing positive is said even though well over half the team is easily meeting there numbers. Having to constantly fix something that customer service should have been able to resolve. In 5 1/2 years I constantly was in the top 10% of the garage and I always felt like I was going to get wrote up for something outside of my control.

    Advice to Management

    Management training should come down from a director level. If 2 managers pull qualities on the same job the out come of those qualities should not very greatly. Also as I said before I constantly ran above average numbers and never felt safe in my position. The morning meetings are alway focused on negatives. If something is a trend address it in the group; if not, dress it with the person its directed.


  7. "Prem Tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Prem Tech in Houston, TX
    Former Employee - Prem Tech in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Constantly moving, and good for adaptation

    Cons

    Being in all home atmospheres

    Advice to Management

    N/A

  8. "store manager 3"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Store Manager in Houston, TX
    Former Employee - Retail Store Manager in Houston, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 8 years)

    Pros

    good pay and benefits, made good friends

    Cons

    stress, good ol boy mentalities, pay cuts when moving from a successful sales rep into management. not much value to long time employees.


  9. "It's alright"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Sales Support Representative in Houston, TX
    Current Employee - Sales Support Representative in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    The money is great, good benefits, and half off all the services.

    Cons

    The cons to this company you are given 8 points for a full year for attendance. Each day you miss is 1 point and if you reach the 8th you get fired. You better pray you don't get sick or your kids because those points will count agains you no matter if you are almost dying. Hours are based on seniority so if you are new get ready to close every day and no weekends. If you have great management the job won't be too bad but if your managers are terrible expect to have lazy coworkers, no management to back you up when a customer is mad, and pick up everybody's slack. With everything that is going on is not worth applying here because eventually they will close almost all the stores to open authorized retailers. A couple of years ago it was amazing to work for this company, maybe its this store that I was forced to move to that is making it miserable to work in, but I can't move anymore because surprice my job is frozen (probably getting surplused) so yeah get in here at your own risk

    Advice to Management

    Just because you are a manager doesn't give you the right to be late all the time and give you attitude when we wonder where you are, back your hard employees up and hold lazy people accountable, don't take your best people for granted because one day we will just give up aswell.


  10. "Call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Former Employee - Dispatcher in Houston, TX
    Former Employee - Dispatcher in Houston, TX
    Recommends
    Neutral Outlook

    I worked at AT&T full-time (More than 10 years)

    Pros

    Enjoyed the office environment and working 8- hour shifts.

    Cons

    Had to work weekends. I missed a lot of family plans.

    Advice to Management

    No favoritism, treat everyone equally.


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