AT&T Reviews in Houston, TX | Glassdoor

AT&T Houston Reviews

Updated June 21, 2018
269 reviews

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Houston, TX Area

3.3
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
143 Ratings

269 Employee Reviews

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Pros
  • "Pay and benefits are better than I’ve ever dreamed imaginable" (in 890 reviews)

  • "There is a proper work life balance" (in 503 reviews)

Cons
  • "Poor work life balance if you have a family due to American working hours" (in 1082 reviews)

  • "very long hours; no work-life balance" (in 312 reviews)

More Pros and Cons

  1. "Overall, a great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in Houston, TX
    Current Employee - U-Verse Premises Technician in Houston, TX
    Recommends
    Positive Outlook

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Full time job, competitive pay, lots of overtime, great employee discounts in just about anything you can think of, lots of vacation and personal time (which roll over to next year of not used), wide range of positions to move up to

    Cons

    Dont go home till all work is complete, so if the lazy techs are sitting on their jobs be prepared to go home sometime between 8-9pm (start time is 8am). Managers emphasize a lot on safety, but also dont want jobs canceled, so thats quite a contradiction in many cases. Once you pick up a job, it is expected that you leave it in perfect condition. So if last tech left a mess, be prepared to fix it


  2. "Call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Former Employee - Dispatcher in Houston, TX
    Former Employee - Dispatcher in Houston, TX
    Recommends
    Neutral Outlook

    I worked at AT&T full-time (More than 10 years)

    Pros

    Enjoyed the office environment and working 8- hour shifts.

    Cons

    Had to work weekends. I missed a lot of family plans.

    Advice to Management

    No favoritism, treat everyone equally.

  3. "Currently I work as a Retail Sales Consultant part time and I’ve been with the company for almost two years now."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Houston, TX
    Current Employee - Retail Sales Consultant in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T part-time (More than a year)

    Pros

    Very good hourly rate, very good commission structure (you earn commission on everything you sell, the more you sell the more you earn, no caps.) Hours are flexible and your schedule will change every week. You’ll earn PTO and vacation hours after six months with the company, and you’ll get a raise every six months also depending on your performance.

    Cons

    Sometimes the store systems don’t work so well, which makes it hard to deliver an optimal experience to the customers. The late store hours can get tedious after awhile too.

    Advice to Management

    Please make our store systems better. We could use a lot of equipment upgrades too.


  4. "Terrible chain of management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Houston, TX
    Former Employee - Sales Representative in Houston, TX
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    You can’t beat their benefit program.

    Cons

    Manager for a manager for a manager...

    Advice to Management

    Lose some managers and become more productive! Crazy!


  5. "Leveraged Sales Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Leveraged Service Representative in Houston, TX
    Current Employee - Leveraged Service Representative in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    Pay and incentives, sales bonus of $5000 or more a month and a base salary

    Cons

    Surplus, surplus, and surplus. AT&T is trying to get rid of all the positions that pay well

    Advice to Management

    Be more human and understanding


  6. "Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Representative in Houston, TX
    Current Employee - Service Representative in Houston, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Great pay, great benefits, tuition plans available

    Cons

    This company is agressively laying off workers, with no where for them to go

    Advice to Management

    if an employee is laid off they should have priority treatment on internal applications, I have applied over 90 times for a job I know I can do, yet I have not been hired and now I am finding myself in need of a job once again, and sadly I am skeptical I can get the break I need


  7. "Bad turnover rate. Most technician are there for only a year."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in Houston, TX
    Current Employee - U-Verse Premises Technician in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great benefits and vacation time. I also took advantage of other benefits. Like 401k and fmla benefits. I like the pay.

    Cons

    Long nights. No good overtime pay. Very stressful environments for techs. Managers abuse power daily to try and make techs work harder

    Advice to Management

    More help for techs. More days off. Less tension between techs and managers

  8. "Revenue Management Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX

    I worked at AT&T full-time (More than 10 years)

    Pros

    Good Pay, benefits are free decent vacation time

    Cons

    Lack of compassion, layoffs and surpluses


  9. "Beware false idols"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Manager in Houston, TX
    Former Employee - Field Manager in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Great Benefits, Good Pay, Great Experience

    Cons

    Management is not cared for. Company is losing direction

    Advice to Management

    They have changed 180 degrees in the time that i started to the time i left. Not the same . Used to be a leader in the industry but now falling in with the pack. Stick to your roots and grow away from what everyone else is doing .


  10. Helpful (1)

    "Was a great place to work, until..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - U-Verse Premises Technician in Houston, TX
    Former Employee - U-Verse Premises Technician in Houston, TX
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    -the pay was not bad
    -benefits were very good and not too expensive

    Cons

    -there is hardly any flexibility in schedules
    -management doesnt listen to employees
    -company is always downsizing, no room for growth

    Advice to Management

    I used to love my job. As time went by, my scope of work drastically changed, with no change in pay. It quickly turned into a place where you were constantly being nitpicked, and excessively micromanaged. Management doesn't care about things that need to be fixed, because they are "company men/women" and don't have it in them to go against the process to make changes that are needed. Overall is a decent place to work, as long as you don't mind someone breathing down your neck, or making decent money when you are worth more.


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