AT&T Incident Manager Reviews | Glassdoor

AT&T Incident Manager Reviews

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Incident Manager

3.8
StarStarStarStarStar
Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
0 Ratings

Employee Reviews

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Pros
Cons
  • little work life balance opportunity (in 997 reviews)

  • No Work Life Balance you'll trade time for (in 285 reviews)

More Pros and Cons

  1. "Global Technology Operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Incident Manager in East Point, GA
    Current Employee - Incident Manager in East Point, GA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    The management seeks overworked, commitments are always delayed. things that should take weeks take months go get done.

    Cons

    The companies cutting back, and employee's suffer the most with being understaffed, overworked, and having to work through your lunch as a manager is an everyday occurrence.

    Advice to Management

    Start treating employee's as value adding, and treating employee's like they are expendable will eventually cause you to loose all the talent in your organization.


  2. "Incident Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Incident Manager in Toronto, ON (Canada)
    Current Employee - Incident Manager in Toronto, ON (Canada)
    Recommends
    Positive Outlook

    I have been working at AT&T full-time (More than 8 years)

    Pros

    Good learning place to work with, we tend to access different tools,.
    Client interactions
    Opportunity to handle the team in absence of the Manager, helps our people management skills too.
    Resolving different issues with different resolutions.
    Handling SEV issues and bridges.

    Cons

    No downsides working with AT&T, every day is a good learning experience. We tend to learn more things with different issues which we come across.