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    AT&T Indianapolis Reviews

    Updated November 1, 2018
    113 reviews

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    Indianapolis, IN Area
    2.4
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    AT&T Chairman and CEO Randall L. Stephenson
    Randall L. Stephenson
    67 Ratings

    113 Employee Reviews

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    Pros
    Cons

    • "Poor work life balance if you have a family due to American working hours" (in 1124 reviews)

    • "Long hours and absolutely NO WORK LIFE BALANCE" (in 328 reviews)

    More Pros and Cons

    1. "Complete front line service to all of AT&T’s customers"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Service Specialist in Carmel, IN
      Current Employee - Customer Service Specialist in Carmel, IN
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at AT&T full-time (More than 10 years)

      Pros

      Excellent work environment with specific attention to safety out-of-town job assignment opportunities for overtime in the local area is trained in all aspects of company plant and repair

      Cons

      A lot of hours away from home and family. Working in severe and extreme weather,As well as dangerous environment which require special safety precautions and measures

      Advice to Management

      Employees need more opportunity to receive bonuses in the form of winning contest keeping people involved in promoting comeraderie

    2. "Rsc"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - AT&T Mobility RSC in Indianapolis, IN
      Current Employee - AT&T Mobility RSC in Indianapolis, IN
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I have been working at AT&T full-time (More than 8 years)

      Pros

      Job advancement in sales only

      Cons

      Commissions constantly changing and not flexible hours

      3. Join the AT&T team
      See Our Latest Jobs

    3. "The work is easy and pay is decent."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Sales Person in Southport, IN
      Former Employee - Sales Person in Southport, IN
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at AT&T part-time (More than a year)

      Pros

      Good pay
      Good co workers
      Good commission

      Cons

      It’s a union
      It is point based for tardiness

      Advice to Management

      Create more opportunities

    4. Helpful (2)

      "Talent Acquisition Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Indianapolis, IN
      Former Employee - Anonymous Employee in Indianapolis, IN
      Recommends
      Negative Outlook
      Disapproves of CEO

      I worked at AT&T full-time (More than 10 years)

      Pros

      Leadership except my immediate supervisor. He was great

      Cons

      AT&T High leadership is laying off people so they can continue to purchase unnecessary companies

      Advice to Management

      Ask ? and LISTEN

    5. Helpful (1)

      "Not a career, but it’s an okay “no degree” job"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Retail Sales Consultant in Indianapolis, IN
      Former Employee - Retail Sales Consultant in Indianapolis, IN
      Doesn't Recommend
      Neutral Outlook
      Approves of CEO

      I worked at AT&T full-time (More than a year)

      Pros

      Good pay, okay retail hours, you get to stand around on your phone for hours when it’s not busy

      Cons

      Terrible politics among management that trickles down, questionable and unethical management.

      Advice to Management

      My experience with management was terrible. I was told many things during and after my job that were said about me and completely unprofessional. I was also lied to so and ultimately cohearsed out of receiving my maternity pay. They are very manipulative and certainly not a place where you would want to grow and stay with.

    6. "CSS"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - CSS in Indianapolis, IN
      Current Employee - CSS in Indianapolis, IN
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at AT&T full-time (More than 5 years)

      Pros

      Great Pay and Benifits overall.

      Cons

      No sense of company direction.

      Advice to Management

      Get in touch with the real world.

    7. "Retail sales consultant"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Retail Sales Consultant in Carmel, IN
      Former Employee - Retail Sales Consultant in Carmel, IN
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at AT&T full-time (More than 3 years)

      Pros

      The benefits were good, we got vacation time right away and free shirts.

      Cons

      Terrible hours, management won'twork with you on personal issues, management hovers over you while you are with customers, management is demeaning, you are micromanaged, commission constantly changes for the better of the company not the employee and the work environment is toxic because of management.

      Advice to Management

      I would suggest for them not to take there job so personal and try to fire people just because you don’t like them.

    8. "Retail Hours"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Retail Sales Consultant in Carmel, IN
      Former Employee - Retail Sales Consultant in Carmel, IN
      Doesn't Recommend
      Negative Outlook
      Approves of CEO

      I worked at AT&T full-time (More than 5 years)

      Pros

      Discounts on services. Decent pay.

      Cons

      The company has changed a lot, they are only interested in pushing sales and not disclosing the proper information to the customer. Providing good customer service is not a concern for them anymore. The information the call center gives customers is not the same as the stores. They are eliminating the need for full time employees. They are eliminating many jobs in the United States. Sadly, you deal with a lot of angry and frustrated people. Retail hours.

      Advice to Management

      The managers they started promoting are not caring. They do not have any compassion for the employees and their lives. They only care about a number. The company used to make me feel valued as an employee. I now know I am only there to make a quota and work holidays and weekends.

    9. "PREMISE TECHNICIAN"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - U-Verse Premises Technician in Indianapolis, IN
      Current Employee - U-Verse Premises Technician in Indianapolis, IN
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at AT&T full-time (More than 5 years)

      Pros

      Interaction with wonderful customers. There the reason I do what I do. Self rewarding...just hope I will have a job in the next few years.

      Cons

      CEO takes tax break from government and lays off thousands of employees. Promised more jobs for time warner merger....layed off couple hundred day after deal was allowed.

      Advice to Management

      Less management and A CEO that understands you need employees to keep your 5 mansions.

    10. "my review"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Premises Technician in Indianapolis, IN
      Current Employee - Premises Technician in Indianapolis, IN
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at AT&T full-time (More than 5 years)

      Pros

      Awesome Company to work for.

      Cons

      my manager has serious issues.

      Advice to Management

      bad apples need to fall from the tree

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