AT&T Reviews in Indianapolis, IN | Glassdoor
AT&T Reviews
Companies
  • Jobs
  • Companies
  • Salaries
  • Interviews

    AT&T Indianapolis Reviews

    Updated August 17, 2018
    112 reviews

    Filter

    Filter

    Indianapolis, IN Area
    2.3
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    AT&T Chairman and CEO Randall L. Stephenson
    Randall L. Stephenson
    67 Ratings

    112 Employee Reviews

    Sort: PopularRatingDate
    Pros
    Cons
    More Pros and Cons

    1. "Complete front line service to all of AT&T’s customers"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Service Specialist in Carmel, IN
      Current Employee - Customer Service Specialist in Carmel, IN
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at AT&T full-time (More than 10 years)

      Pros

      Excellent work environment with specific attention to safety out-of-town job assignment opportunities for overtime in the local area is trained in all aspects of company plant and repair

      Cons

      A lot of hours away from home and family. Working in severe and extreme weather,As well as dangerous environment which require special safety precautions and measures

      Advice to Management

      Employees need more opportunity to receive bonuses in the form of winning contest keeping people involved in promoting comeraderie

    2. Helpful (2)

      "Talent Acquisition Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Indianapolis, IN
      Former Employee - Anonymous Employee in Indianapolis, IN
      Recommends
      Negative Outlook
      Disapproves of CEO

      I worked at AT&T full-time (More than 10 years)

      Pros

      Leadership except my immediate supervisor. He was great

      Cons

      AT&T High leadership is laying off people so they can continue to purchase unnecessary companies

      Advice to Management

      Ask ? and LISTEN

      3. Join the AT&T team
      See Our Latest Jobs

    3. Helpful (1)

      "Not a career, but it’s an okay “no degree” job"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Retail Sales Consultant in Indianapolis, IN
      Former Employee - Retail Sales Consultant in Indianapolis, IN
      Doesn't Recommend
      Neutral Outlook
      Approves of CEO

      I worked at AT&T full-time (More than a year)

      Pros

      Good pay, okay retail hours, you get to stand around on your phone for hours when it’s not busy

      Cons

      Terrible politics among management that trickles down, questionable and unethical management.

      Advice to Management

      My experience with management was terrible. I was told many things during and after my job that were said about me and completely unprofessional. I was also lied to so and ultimately cohearsed out of receiving my maternity pay. They are very manipulative and certainly not a place where you would want to grow and stay with.

    4. "CSS"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - CSS in Indianapolis, IN
      Current Employee - CSS in Indianapolis, IN
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at AT&T full-time (More than 5 years)

      Pros

      Great Pay and Benifits overall.

      Cons

      No sense of company direction.

      Advice to Management

      Get in touch with the real world.

    5. "Retail sales consultant"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Retail Sales Consultant in Carmel, IN
      Former Employee - Retail Sales Consultant in Carmel, IN
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at AT&T full-time (More than 3 years)

      Pros

      The benefits were good, we got vacation time right away and free shirts.

      Cons

      Terrible hours, management won'twork with you on personal issues, management hovers over you while you are with customers, management is demeaning, you are micromanaged, commission constantly changes for the better of the company not the employee and the work environment is toxic because of management.

      Advice to Management

      I would suggest for them not to take there job so personal and try to fire people just because you don’t like them.

    6. "Retail Hours"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Retail Sales Consultant in Carmel, IN
      Former Employee - Retail Sales Consultant in Carmel, IN
      Doesn't Recommend
      Negative Outlook
      Approves of CEO

      I worked at AT&T full-time (More than 5 years)

      Pros

      Discounts on services. Decent pay.

      Cons

      The company has changed a lot, they are only interested in pushing sales and not disclosing the proper information to the customer. Providing good customer service is not a concern for them anymore. The information the call center gives customers is not the same as the stores. They are eliminating the need for full time employees. They are eliminating many jobs in the United States. Sadly, you deal with a lot of angry and frustrated people. Retail hours.

      Advice to Management

      The managers they started promoting are not caring. They do not have any compassion for the employees and their lives. They only care about a number. The company used to make me feel valued as an employee. I now know I am only there to make a quota and work holidays and weekends.

    7. "PREMISE TECHNICIAN"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - U-Verse Premises Technician in Indianapolis, IN
      Current Employee - U-Verse Premises Technician in Indianapolis, IN
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at AT&T full-time (More than 5 years)

      Pros

      Interaction with wonderful customers. There the reason I do what I do. Self rewarding...just hope I will have a job in the next few years.

      Cons

      CEO takes tax break from government and lays off thousands of employees. Promised more jobs for time warner merger....layed off couple hundred day after deal was allowed.

      Advice to Management

      Less management and A CEO that understands you need employees to keep your 5 mansions.

    8. "my review"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Premises Technician in Indianapolis, IN
      Current Employee - Premises Technician in Indianapolis, IN
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at AT&T full-time (More than 5 years)

      Pros

      Awesome Company to work for.

      Cons

      my manager has serious issues.

      Advice to Management

      bad apples need to fall from the tree

    9. "CSS(outside repair technician)"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - CSS in Indianapolis, IN
      Current Employee - CSS in Indianapolis, IN
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I have been working at AT&T full-time (More than 10 years)

      Pros

      Good middle-class wages and good healthcare options. Also, a company funded pension, which is not available to hires after 2001.

      Cons

      Since the purchase of AT&T by SBC, the emphasis has evolved from customer service to meeting a productivty matrix. Numbers drive this job, not good customer service. AT&T 1st line managers treat the union workers with little respect and enforces the numerous tech expectations with disciplinary action unequally. Some techs are not disciplined for COBC violations, while others are. I have been employed 17.5 years and now I being micro managed with threats of displinary action, up to & including termination for parking my company vehicle in a customer's driveway.

      Advice to Management

      Manage your teams toward success, don't only be the enforcer of policy. Use descretion when dealing with employee mistakes or errors. Remember, to error is human.

    10. "Large Company - Good & Bad"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Retail Sales Manager in Indianapolis, IN
      Former Employee - Retail Sales Manager in Indianapolis, IN
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at AT&T full-time (More than 5 years)

      Pros

      Decent pay compared to other retail opportunities. Great benefits. Excellent training. Tuition reimbursement.

      Cons

      How you view this large company depends primarily on your supervisor. It's easy to not feel valued unless your management is actually investing in you.
      Cross department communication is not good.

      Advice to Management

      Actually listen to the inspired and engaged surveys. No recommendations I or my team gave were ever implemented. Train your management hierarchy to actually care about their employees (which inspires and engages) instead of trying to convince the employee that they are inspired and engaged. Lastly, give your employees the tools necessary to actually fix the customers issues. I should not have to try and convince a fellow employee to carry out an action (that is right for the customer) that I should have already had the capability to do as an RSM.

    Showing 112 of 18,946 reviews
    Reset Filters