AT&T Reviews in Jacksonville, FL | Glassdoor

AT&T Jacksonville Reviews

Updated November 10, 2017
104 reviews

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Jacksonville, FL Area

3.5
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
55 Ratings

104 Employee Reviews

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Pros
Cons
  • little work life balance opportunity (in 997 reviews)

  • No Work Life Balance you'll trade time for (in 285 reviews)

More Pros and Cons

  1. "Customer Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Assistant in Orange Park, FL
    Current Employee - Customer Assistant in Orange Park, FL
    Recommends
    Approves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Great benefits and pay. The training and discounts are amazing.

    Cons

    They will fire you for your attendance. If you miss days a lot then this job is not for you. They have a high turn over rate.

    Advice to Management

    You should value your employees more and look at view as a person and not a number


  2. "Premises Tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in Fernandina Beach, FL
    Current Employee - U-Verse Premises Technician in Fernandina Beach, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Tons of hours + mandatory overtime = Great money

    Cons

    May require relocation or travel to a nearby market

  3. "Good Ole Boy Network..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Account Executive in Jacksonville, FL
    Former Employee - Business Account Executive in Jacksonville, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Decent pay, little travel.

    Cons

    Many managers at the state and regional level have little to no experience in sales, and are put in their positions because of connections within the company and their willingness to be obedient.

    Sales objectives and quotas change dramatically from month to month, and many times, the sales teams don't know their quotas until half way through the month. In addition, there is a reoccurring theme of firing sales people and relocating their quotas to the remainder of the team, instead of back-filling the empty position. Management has a hard time understanding why their salespeople have trouble hitting a two-person quota...

    Customer service would rather pass customer problems on to the customer's assigned account managers, instead of handling issues themselves (i.e. doing their job). Its very difficult to have a productive sales day when you're handling customer service issues that you had no part in causing.

    Advice to Management

    If you want positive sales results, hire managers with sales experience, who understand how sales cycles work and can grasp the technology without having to be trained by their employees.


  4. "Marketing and sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Jacksonville, FL
    Former Employee - Customer Service Representative in Jacksonville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Great training in customer service areas.

    Cons

    Time consuming during certain times of the year.

    Advice to Management

    Treat those who work under you as you wish those over you would treat you.


  5. "Good place to gain experience."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Jacksonville, FL
    Former Employee - Anonymous Employee in Jacksonville, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Busy environment. Constant role development. Good sales support always available. Operations center staff talented but inexperienced. Coworkers friendly and helpful. Good team cooperation.

    Cons

    Cross department and divisional communications slow. Difficult to access key personnel to resolve client issues at times. High turnover in management and supervision.

    Advice to Management

    Streamline support and field service network. Shorten cycle times for client callbacks and problem resolution.


  6. "Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Installation Technician in Jacksonville, FL
    Current Employee - Installation Technician in Jacksonville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Pay benefits vacation time off

    Cons

    Hours days weeks nights months

    Advice to Management

    Good job


  7. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Jacksonville, FL
    Former Employee - Anonymous Employee in Jacksonville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Too many things to mention

    Cons

    Sometimes will have some work-life balance issues.

    Advice to Management

    more planning and forecasting

  8. "At&t"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Mobility RSC in Jacksonville, FL
    Current Employee - AT&T Mobility RSC in Jacksonville, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time

    Pros

    Great benefits!!!! Fun job at times.

    Cons

    Terrible work life balance . Salary going down not up.

    Advice to Management

    Fight more for your employees pay.


  9. "Good place to learn/Better to Leave"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Jacksonville, FL
    Former Employee - Account Executive in Jacksonville, FL
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 8 years)

    Pros

    Great place to get training, earn good money, and have them provide benefits-401k-and tuition reimbursement. I learned many of my skills from this company.

    Cons

    Lay offs constantly. Upper management really have no clue how stores work. Non-Market promotions are the only way to move up. Only outsiders come into your own market. Honestly not a place for a career anymore. Outsourcing jobs. Very different than years before.

    Advice to Management

    Give reasonable expectations on quota, praise when it's met, and realize certain products just have no point of being sold. Also upper management needs to promote within market. If not surplussed I would have left. Now I got paid to leave.


  10. Helpful (1)

    "Operations manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in Orange Park, FL
    Former Employee - Operations Manager in Orange Park, FL
    Recommends
    Positive Outlook

    I worked at AT&T (More than 10 years)

    Pros

    Innovative company with plenty of resources

    Cons

    Big on outsourcing the same jobs we do here but they have lower metrics though you often have customers calling back that are dissatisfied on first attempt to the outsourced group

    Advice to Management

    Benefits are not what is promised during retirement & culture has moved to more of a production output even if you are in customer service help desk.


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