AT&T Reviews in Jacksonville, FL | Glassdoor

AT&T Jacksonville Reviews

Updated February 19, 2019
115 reviews

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Jacksonville, FL Area

3.3
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Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
62 Ratings

115 Employee Reviews

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Pros
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More Pros and Cons

  1. "Fiber Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Sales Engineer in Jacksonville, FL
    Current Employee - Senior Sales Engineer in Jacksonville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Pay, Benefits, Work Life balance.

    Cons

    Getting budget approval is like pulling teeth.

    Advice to Management

    You've got to spend money to make money, let those on the front line influence those decisions.


  2. Helpful (2)

    "Corporate Megalomania"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Jacksonville, FL
    Current Employee - Retail Sales Consultant in Jacksonville, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    For the work you do, the pay is not bad. Some of the benefits are good like half off your wireless plan and $10 Directv.

    Cons

    Coming from a retail store perspective, the company is trying to do too much. Customers recognize us as a wireless company who has ties with TV and Internet. The company wants to be an “entertainment company”. So the store HAS to sell and focus on so many categories it’s too much to keep up with. Borderline having to harass customers every time they walk in the door about who they work for, what they have for tv and internet. If you work in a store that’s in a rural location that AT&T doesn’t want to expand their infrastructure it becomes very difficult to provide wired internet to customers asking for it daily.

    Month to month your goals change, every so often they change which metrics your goals are based off of. It’s not uncommon to hear “we need to focus on insurance” and the “we need to focus on tv”, and “internet” and “small biz” and “gross adds” and now “trade-ins”. If you get unlucky your manager gets promoted and the day before your store gets bumped up a level (more quota, less pay) and now no one can maintain 100% attainment. Must be something wrong with the employees. Nothing to do with the fact the goals are higher with the same level of foot traffic. Zero change in circumstance.

    Bottom line, AT&T is a very dense rich old man that cares nothing about their employees or their customers.

    Advice to Management

    Understand that crap rolls downhill but you have the ability to stop it. Lay off with all the pressure when you know there aren’t as many opportunities. Quit seeing just the numbers and pay attention to what’s actually happening. AT&T upper retail management lacks common sense and logic when it comes to what the goals are and what’s actually achievable. There’s an obvious disconnect from reality.

  3. "Banking,ordering, organizing,phones, inventory, helping customers with general questions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Support Representative in Saint Augustine, FL
    Current Employee - Sales Support Representative in Saint Augustine, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Management is awesome
    Great to save people money

    Cons

    Trying to meet your goals

    Advice to Management

    Need longer training


  4. "Att"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Wire Technician in Jacksonville, FL
    Current Employee - AT&T Wire Technician in Jacksonville, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Pay and benefits are good

    Cons

    No life schedule for family

    Advice to Management

    Appreciate the low man


  5. "AT&T is a great career opportunity."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Integrated Solutions Manager in Jacksonville, FL
    Current Employee - Integrated Solutions Manager in Jacksonville, FL
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    There is opportunities to grow in career. It can happen fast if willing to relocate.

    The pay is also good.

    The company has good paid time off policy.

    Cons

    Depending on your leaders coaching tactics at times there can be fear based coaching tactics in place. Went through a solid year as entire organization being told we were under performing in a TV metric and then at the next years kickoff were told that was the best Year we ever had?!

    Advice to Management

    Be credible


  6. "great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance in Jacksonville, FL
    Former Employee - Finance in Jacksonville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    it was a great company to work for and awesome pay and benefits

    Cons

    no life at all a lot of work

    Advice to Management

    breathe


  7. Helpful (1)

    "Above average"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Jacksonville, FL
    Current Employee - Retail Sales Consultant in Jacksonville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T part-time (More than 3 years)

    Pros

    Good pay, good discounts, and good benefits

    Cons

    Sick days are something that could be worked on

  8. Helpful (1)

    "Customer Service / Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Jacksonville, FL
    Current Employee - Customer Service in Jacksonville, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T full-time (Less than a year)

    Pros

    The pay is fair for position. Your covered by a union. They will hear your complaints. You are give a good amount of time off. To submit when available to you.

    Cons

    Very little professionalism with in work space MNGMT treats staff as cattle. Your not a person your a number. If your not performing your personal comfort or concerns fall of deaf ears as you are not important. Even if requesting a change of position your dismissed to rot and fall thru the cracks out of the company.

    Advice to Management

    Do not treat employees unprofessionally. It’s 2018. Some of things I hear mngmt say about employees personal business is a disgrace. Inappropriate comments made (sexually) and no one is checking the behavior it is left to be accepted as a normal thing.

    If you are disabled or sick. You will have people talk less of you with in management on the floor among employees. There is a poor support system. Not a safe place to voice your opinion if you do it’s a Guarantee shortly after you will be bullied by your peers and mngmt. I took this position as an attempt to acclimate to my new environment in a different state till I figured out what is best.

    I did come in with an open mind to see if this will be a place I may grow and consider a career with in ATT. Unfortunately this has become an experience that has me questioning the company as an employee but most importantly I am a customer long before I joined ATT. I Truly hope this review crosses the right set of eyes as this is heartbreaking for a large company as this to allow such poor behavior and unhealthy practices to be done to your employees and your customers.

    I appreciate structure and order. Proper leadership with a clear goal and plan to execute the success of the company vision. Now please keep in mind. There are many positions that are amazing with in this company as some other reviews state. But unfortunately I can not praise the one I am in. Call centers are to large with many employees to not have a proper structure in place for the overall experience to be kept at a level that promotes bulling and sexual harassment . It’s very unfortunate. I will gladly share this experience with everyone. If your background comes from corporate America where you carry your self professionally this is not the type of work you should ever consider. Look at another position.


  9. "Great money and benefits!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Jacksonville, FL
    Former Employee - Anonymous Employee in Jacksonville, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Great money, hours, and benefits!

    Cons

    Management is never transparent. No work life balance.

    Advice to Management

    Be honest with employees.


  10. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Manager in Jacksonville, FL
    Current Employee - Network Manager in Jacksonville, FL
    Doesn't Recommend
    Negative Outlook

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Benefits, pay, technicians, travel

    Cons

    Politics, reductions, security, stress, metrics

    Advice to Management

    Go somewhere else


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