AT&T Reviews in Kansas City, MO | Glassdoor

AT&T Kansas City Reviews

Updated March 26, 2019
65 reviews

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Kansas City, MO

3.1
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
36 Ratings

65 Employee Reviews

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Pros
  • "The pay and benefits are really amazing" (in 976 reviews)

  • "very good work culture, good work life balance" (in 573 reviews)

Cons
  • "Not much work life balance without seniority" (in 1182 reviews)

  • "No work life balance or personal consideration" (in 348 reviews)

More Pros and Cons

  1. "Communications Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Communications Consultant in Kansas City, MO
    Former Employee - Communications Consultant in Kansas City, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Everything was a pro with this company

    Cons

    ReOrg is a great downfall for companies because they let go of really talented people


  2. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Acct Representative in Kansas City, MO
    Former Employee - Acct Representative in Kansas City, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Union wages where the pay was great

    Cons

    Very stressful and always needing to make the sales quota

  3. "Solid place to start a caree"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Project/Program Manager in Kansas City, MO
    Current Employee - Senior Project/Program Manager in Kansas City, MO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Decent benefits, salary, and opportunities for young people to gain valuable experience that you can take it elsewhere for higher compensation. Good promotion opportunities if you can relocate, though relocation $ is rarely offered.

    Cons

    Long hours, frequent surplus conditions, and now must live in one of a few cities referred to as collaboration zones unless you are selling or installing services locally. Upper management talks good culture, but in the last 3 years it is not consistently practiced so message is lost as it trickles down.

    Advice to Management

    Plan better to avoid 35%+ reductions in numerous organizations simultaneously. Control debt ratio. Surplus management not performing instead of those with stellar performance who don't live in the most desired geographical area when that specific position can be done from anywhere due to the nature of it. Assure the right middle management leaders are in place.


  4. "CABLE SPLICING TECHNICIAN"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cable Splicing Technician in Kansas City, MO
    Former Employee - Cable Splicing Technician in Kansas City, MO
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at AT&T (More than 10 years)

    Pros

    Great people to work with. Training
    Is provided, however experience is your friend. More time on job more you know, if you have the right attitude.

    Cons

    Upper Management always trys to make things difficult for technicians. This is a numbers driven environment.

    Advice to Management

    1st line managers for most part aren't the the problem. The problem is the bean counters who know nothing about how much time it really takes to the work in the field.


  5. Helpful (2)

    "In Home Expert"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - In Home Expert in Kansas City, MO
    Current Employee - In Home Expert in Kansas City, MO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Tons of freedom, company car, pay is really good.

    Cons

    work-life balance can be hard to achieve, but it is doable.


  6. Helpful (1)

    "Overall good except AT&T keeps cutting commission and ways to make money"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Part Time Sales Associate in Kansas City, MO
    Former Employee - Part Time Sales Associate in Kansas City, MO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at AT&T part-time (More than a year)

    Pros

    Good immediate management, good hours

    Cons

    Tough escalations, unrealistic commission goals set by upper leadership and cutting commission every chance they can get which makes for fast turnover, AT&T keeps opening new channels that cut into commission and sales like enjoy which is a door to door service except you have to deal with all they’re mistakes after they screw something up so you could have just payed store reps more.

    Advice to Management

    Stop cutting our commission, This used to be a 55-60k paying job full time now our reps are struggling to make 40 a year. You can’t ask for solid salesman and not pay them, the concern should be that customers are seeing a drastic change in reps due to removing training and having online training which declines in store knowledge. Reps are noticing large pay decreases which leads to low morale but upper leadership keeps asking for more from an under paid front line. I know it’s small to AT&T but the front line is your business if you don’t have solid reps to keep customers and close deals you’ll be going down the same path sprint and tmobile did when they cut commissions and pay and lost business.
    STOP CUTTING COMMISSION
    2% on accessories sales ? Seriously


  7. "Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Systems Analyst in Kansas City, MO
    Current Employee - Senior Business Systems Analyst in Kansas City, MO
    Doesn't Recommend
    Disapproves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Pay check, time off, insurance

    Cons

    Treated like crap, constant mind games, very poor management

    Advice to Management

    Treat others with respect

  8. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kansas City, MO
    Former Employee - Anonymous Employee in Kansas City, MO
    Recommends
    Positive Outlook

    I worked at AT&T full-time (More than 10 years)

    Pros

    Excellent Compensation, Benefits and Employee Recognition Programs

    Cons

    Surplus Activity and Office Closures

    Advice to Management

    NA


  9. "Retail Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AT&T Mobility RSC in Kansas City, MO
    Former Employee - AT&T Mobility RSC in Kansas City, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    The pay is decent.
    The discounts are pretty good.

    Cons

    The stress:
    Management will tell you to do something, and then next month write you up for the exact same thing.
    -You could be number one in the area, and still not good enough.
    -Customers are rude
    -Required to help the current customer in the store, but still needing to keep in contact with many other customers.


  10. "Leveraged Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kansas City, MO
    Current Employee - Anonymous Employee in Kansas City, MO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Good benefits and you don't have to work weekends.

    Cons

    Very high targets, low morale, shift is moving towards 1030-700 for all employees.

    Advice to Management

    Separate customer service (billing) and sales.


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