AT&T Reviews in Kansas City, MO | Glassdoor

AT&T Kansas City Reviews

Updated October 16, 2018
59 reviews

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Kansas City, MO

2.9
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Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
33 Ratings

59 Employee Reviews

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Pros
Cons
  • "Poor work life balance if you have a family due to American working hours" (in 1115 reviews)

  • "Long hours and absolutely NO WORK LIFE BALANCE" (in 325 reviews)

More Pros and Cons

  1. "Communications Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Communications Consultant in Kansas City, MO
    Former Employee - Communications Consultant in Kansas City, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Everything was a pro with this company

    Cons

    ReOrg is a great downfall for companies because they let go of really talented people


  2. "Overall good except AT&T keeps cutting commission and ways to make money"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Part Time Sales Associate in Kansas City, MO
    Former Employee - Part Time Sales Associate in Kansas City, MO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at AT&T part-time (More than a year)

    Pros

    Good immediate management, good hours

    Cons

    Tough escalations, unrealistic commission goals set by upper leadership and cutting commission every chance they can get which makes for fast turnover, AT&T keeps opening new channels that cut into commission and sales like enjoy which is a door to door service except you have to deal with all they’re mistakes after they screw something up so you could have just payed store reps more.

    Advice to Management

    Stop cutting our commission, This used to be a 55-60k paying job full time now our reps are struggling to make 40 a year. You can’t ask for solid salesman and not pay them, the concern should be that customers are seeing a drastic change in reps due to removing training and having online training which declines in store knowledge. Reps are noticing large pay decreases which leads to low morale but upper leadership keeps asking for more from an under paid front line. I know it’s small to AT&T but the front line is your business if you don’t have solid reps to keep customers and close deals you’ll be going down the same path sprint and tmobile did when they cut commissions and pay and lost business.
    STOP CUTTING COMMISSION
    2% on accessories sales ? Seriously

  3. "Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Systems Analyst in Kansas City, MO
    Current Employee - Senior Business Systems Analyst in Kansas City, MO
    Doesn't Recommend
    Disapproves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Pay check, time off, insurance

    Cons

    Treated like crap, constant mind games, very poor management

    Advice to Management

    Treat others with respect


  4. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kansas City, MO
    Former Employee - Anonymous Employee in Kansas City, MO
    Recommends
    Positive Outlook

    I worked at AT&T full-time (More than 10 years)

    Pros

    Excellent Compensation, Benefits and Employee Recognition Programs

    Cons

    Surplus Activity and Office Closures

    Advice to Management

    NA


  5. "Leveraged Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kansas City, MO
    Current Employee - Anonymous Employee in Kansas City, MO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Good benefits and you don't have to work weekends.

    Cons

    Very high targets, low morale, shift is moving towards 1030-700 for all employees.

    Advice to Management

    Separate customer service (billing) and sales.


  6. "Retail Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AT&T Mobility RSC in Kansas City, MO
    Former Employee - AT&T Mobility RSC in Kansas City, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    The pay is decent.
    The discounts are pretty good.

    Cons

    The stress:
    Management will tell you to do something, and then next month write you up for the exact same thing.
    -You could be number one in the area, and still not good enough.
    -Customers are rude
    -Required to help the current customer in the store, but still needing to keep in contact with many other customers.


  7. "Client Support Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Support Specialist in Kansas City, MO
    Former Employee - Client Support Specialist in Kansas City, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Large variety of work to support, flexibility to work from home at times

    Cons

    Management insurance premiums much higher than they used to be and annual deductible increases year over year.

    Advice to Management

    Need to value their seasoned, experienced employees more

  8. "Love the people great perks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kansas City, MO
    Former Employee - Anonymous Employee in Kansas City, MO
    Positive Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Perks and discounts/
    The people are awsome

    Cons

    no room for growth
    does not promote from within
    hard to change positions
    EXTRMELY Proffit Driven
    NO communication between segments and business units.

    Advice to Management

    Develop your people for the next job they want not the position they have. Help them get there


  9. "Accounts Receivable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accounts Receivable in Kansas City, MO
    Former Employee - Accounts Receivable in Kansas City, MO
    Recommends
    Negative Outlook

    I worked at AT&T full-time (More than 10 years)

    Pros

    The company was great to work with. The job itself was enjoyable and my co-workers were wonderful. The health benefits were very good as well.

    Cons

    The opportunities for advancement were limited.

    Advice to Management

    There are some very well educated and well versed representatives that the company is not utilizing their skillsets.


  10. "Good pay, great colleagues and benefits!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - REVENUE MANAGEMENT REPRESENTATIVE in Kansas City, MO
    Former Employee - REVENUE MANAGEMENT REPRESENTATIVE in Kansas City, MO
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Had a great experience working here for 15+ years. Wonderful coworkers and managers on my team.

    Cons

    They would change procedures, but not communicate those changes until after you were receiving calls from upset customers.
    Major layoffs.

    Advice to Management

    Needed to strengthen the communication between what was changing with plans or issues for customers with the team who directly works with the customers.


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