AT&T Reviews in Kansas City, MO | Glassdoor

AT&T Kansas City Reviews

Updated May 18, 2018
54 reviews

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Kansas City, MO

3.2
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Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
30 Ratings

54 Employee Reviews

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Pros
Cons
  • Poor work life balance if you have a family due to American working hours (in 1081 reviews)

  • very long hours; no work-life balance (in 312 reviews)

More Pros and Cons

  1. "Great Career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Sales Consultant in Kansas City, MO
    Current Employee - Technical Sales Consultant in Kansas City, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    AT&T is a good company that has a strong history, high value products, and invests in staying relevant in the future. I have been able to make a good living and great career to support a life I love. My job has challenged me to keep learning and growing myself.

    Cons

    It is a big company so not overly flexible.

    Advice to Management

    Continue to value your employees.


  2. "Leveraged Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kansas City, MO
    Current Employee - Anonymous Employee in Kansas City, MO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Good benefits and you don't have to work weekends.

    Cons

    Very high targets, low morale, shift is moving towards 1030-700 for all employees.

    Advice to Management

    Separate customer service (billing) and sales.

  3. "Client Support Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Support Specialist in Kansas City, MO
    Former Employee - Client Support Specialist in Kansas City, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Large variety of work to support, flexibility to work from home at times

    Cons

    Management insurance premiums much higher than they used to be and annual deductible increases year over year.

    Advice to Management

    Need to value their seasoned, experienced employees more


  4. "Love the people great perks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kansas City, MO
    Former Employee - Anonymous Employee in Kansas City, MO
    Positive Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Perks and discounts/
    The people are awsome

    Cons

    no room for growth
    does not promote from within
    hard to change positions
    EXTRMELY Proffit Driven
    NO communication between segments and business units.

    Advice to Management

    Develop your people for the next job they want not the position they have. Help them get there


  5. "Accounts Receivable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accounts Receivable in Kansas City, MO
    Former Employee - Accounts Receivable in Kansas City, MO
    Recommends
    Negative Outlook

    I worked at AT&T full-time (More than 10 years)

    Pros

    The company was great to work with. The job itself was enjoyable and my co-workers were wonderful. The health benefits were very good as well.

    Cons

    The opportunities for advancement were limited.

    Advice to Management

    There are some very well educated and well versed representatives that the company is not utilizing their skillsets.


  6. "Good pay, great colleagues and benefits!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - REVENUE MANAGEMENT REPRESENTATIVE in Kansas City, MO
    Former Employee - REVENUE MANAGEMENT REPRESENTATIVE in Kansas City, MO
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Had a great experience working here for 15+ years. Wonderful coworkers and managers on my team.

    Cons

    They would change procedures, but not communicate those changes until after you were receiving calls from upset customers.
    Major layoffs.

    Advice to Management

    Needed to strengthen the communication between what was changing with plans or issues for customers with the team who directly works with the customers.


  7. "Would not recommend at this time because of Layoffs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IEFS Technician in Kansas City, MO
    Current Employee - IEFS Technician in Kansas City, MO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Gained lots of knowledge and experience and have mastered my craft. Current manager is excellent

    Cons

    Layoffs, 32 hr work weeks every other week mandatory. More work, same pay. Upper management care about nothing bit numbers.

    Advice to Management

    Reporting manager is fine, upper management need to get from behind the computer screen and see what it's like for us out there in the field.

  8. "Senior Business Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Manager in Kansas City, MO
    Former Employee - Senior Business Manager in Kansas City, MO
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Compensation, Benefits, work to life balance

    Cons

    Insisting on everyone being in a collaboration zone

    Advice to Management

    The company gave up a lot of great employees because they were not in a preferred city.


  9. "Corporate Solutions Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Solutions Executive in Kansas City, MO
    Former Employee - Corporate Solutions Executive in Kansas City, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Competitive Salary + comp but never make great money as it is capped on the top.
    Good benefits and good people.
    Provided steady employment for family.
    Excellent products set

    Cons

    If you have a huge sale, your quota goes up to an unattainable number next year so they re-coop the commissions in the second year as performance may be sub-par against quota number.
    Constant reorganization and shuffling of headcount.
    Process can be complex and little to no help. Many nasayers in the org that say not my job.

    Advice to Management

    Simplify product sets and pricing
    Simplify processes
    Organization distress associated with acquisitions that don't come to completion


  10. "Good Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Supervisor in Kansas City, MO
    Former Employee - Call Center Supervisor in Kansas City, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Benefits
    Paid time off
    Salaries are good

    Cons

    Not flexible with work hours
    Mandatory overtime

    Advice to Management

    Be mindful that employees have lives outside of work.


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