AT&T Reviews in Kentucky | Glassdoor

AT&T Kentucky Reviews

Updated February 22, 2019
115 reviews

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Kentucky

2.9
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
51 Ratings

115 Employee Reviews

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Pros
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More Pros and Cons

  1. "Really fun challenging fast paced job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AT&T Wire Technician in Louisville, KY
    Former Employee - AT&T Wire Technician in Louisville, KY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 8 years)

    Pros

    Good pay, decent benefits with paid time off and vacation. Vehicle and tools provided with 8 weeks of paid training.

    Cons

    Steep learning curve with multiple platforms to learn with little or no help from management. Management styles differ radically from team to team.

    Advice to Management

    Not all jobs fit into time frames.


  2. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior SPECIALIST-NETWORK SUPPORT in Frankfort, KY
    Former Employee - Senior SPECIALIST-NETWORK SUPPORT in Frankfort, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Excellent education opportunities to continue to grow skill set.

    Cons

    As the business continues to grow, too many reorgs within divisions. While this helps the company, it doesn't necessarily helps people trying to move up or around as you start with a whole new management chain.

    Advice to Management

    Give more opportunities for people to move around to other roles.

  3. "Used to be a good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Sourcing Specialist in Louisville, KY
    Current Employee - Senior Sourcing Specialist in Louisville, KY
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    Good pay and benefits. Flexibility and lots of extra perks.

    Cons

    Lack of direction, the company wants to be like Google or Netflix and that's causing management to lay off lots of people.


  4. Helpful (1)

    "Good company to work for"

    StarStarStarStarStar
    Current Employee - Senior Sourcing Specialist in Louisville, KY
    Current Employee - Senior Sourcing Specialist in Louisville, KY
    Negative Outlook

    I have been working at AT&T full-time (More than 8 years)

    Pros

    Good company to work for, great benefits, lots of support from knowledgeable coworkers.

    Cons

    Deep cuts in the workforce currently, lots of good people getting laid off. Doesn't sit well with me.


  5. "Assistant Manager ATT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Lexington-Fayette, KY
    Current Employee - Assistant Manager in Lexington-Fayette, KY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T part-time (More than 3 years)

    Pros

    Commission is a motivating factor

    Cons

    Commission continues to decrease over time


  6. "A constantly changing environment where tasks and methods and procedures constantly changing as well"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Wire Technician in Hopkinsville, KY
    Former Employee - Wire Technician in Hopkinsville, KY
    No opinion of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    They will supply you all the training the tools and uniforms so that you can concentrate on doing your job.

    Cons

    My manager couldn't keep his mind made up on what he wanted us to do and how he wants to do it

    Advice to Management

    Scale back on the micromanagement


  7. "Customer Service Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Supervisor in Louisville, KY
    Current Employee - Customer Service Supervisor in Louisville, KY

    I have been working at AT&T full-time (More than 3 years)

    Pros

    the pay was very very good

    Cons

    didn't care about employees

    Advice to Management

    wasn't a good company to work for

  8. "More and more piled on us but no increase in wages"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Wire Technician in Georgetown, KY
    Current Employee - AT&T Wire Technician in Georgetown, KY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Pay is okay, benefits are decent, some of the guys I’ve become good friends with.

    Cons

    This is where things get long: with everything we focus on in our job, more and more and more work getting sneaked in behind us with them finding massive loopholes in union contracts. Numbers, performance is shoved down our throats, unrealistic goal (don’t ever expect to see a bonus) and if you do chances are you most likely cut a whole heck of a lot of corners and caused the guy that goes behind you to have a major headache fixing your mess.
    Kiss any chance of any kind of advancement goodbye.
    Horrible work life balance. Scheduling is the worst.

    Advice to Management

    Quit piling more work on us without the proper compensation.
    Have the materials we need in order to properly do our jobs
    Maintain your vehicles better.
    Understand we have families that we’d actually like to spend time with.
    Treat us like people and not numbers.


  9. Helpful (1)

    "Good pay, high stress"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Madisonville, KY
    Current Employee - Retail Sales Consultant in Madisonville, KY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Good money, good benefits, always new opportunities

    Cons

    High stress environment with no room for an outside life.


  10. "Take better care of your people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Grayson, KY
    Former Employee - Anonymous Employee in Grayson, KY
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Many lower managers are good people. Hours are steady and plentiful.

    Cons

    Upper management does not care about the workers. The call center where I worked had a toxic environment that was made worse by incomplete training and restrictive time off policies.

    Advice to Management

    Place more value on the front line employees. It's a hard job with a lot of stress and pressure from above makes the environment toxic.


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